Precision Time / Broke my watch
I went to Precision time for replacing battery for my high end Rado watch which I have bought from Switzerland. I asked the counter lady whether can do this work and she told yes. I gave the watch, and she tried to put the back cover on, failed and failed over and over.
I told her not to do the work and give me the watch. She handed me the watch, the crystal was broken, and also she lost one of the part which ties the battery on to the place. She told, she will talk to her manager and get it fixed.
This incident happened 1.5 months before, whenever I call the manager he says they will give me the fixed watch. I have lost faith in them, and I think he is just buying more time. Rado parts can be expensive also. They also didnt offer me a replacement watch.
What are the options for me here? I have to add, watch doesnt have any problem before I went to the dealer. Can I sue this dealer?