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Pre-Paid Vanilla Visa Cards

Posted: Jun 12, 2013 by    

Unable to activate purchased Vanilla Visa Cards

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
Shoppers Drug Mart
Toronto, Ontario
I recently purchased 2- $150.00 Vanilla Visa Cards from Shoppers at Sherway Gardens. When the cashier rang them in, she advised me there was a problem with the cards and that the number on the package did not match the number on the actual cards. After much checking, I was advised that the cards would not work and I would have to call the 1-800 number. I told her I didn't want the cards and to refund my cc. She said she couldn't do that as this was a "third party" purchase and there was nothing Shoppers could do. Replacing these cards has been a nightmare - many calls - lost replacement cards, new cards issued. Finally I got the cards and sent them to my customer who had been patiently waiting only to find out he couldn't activate the cards. I had to call them again and found out that they put MY birthday in as the secret code to activate. This has been a nightmare. I will NEVER purchase a pre-paid card from Shoppers again and I would suggest that the buyer beware of any "third party product" sold through Shoppers because apparently they can't stand behind these products once sold.
Complaint comments Comments (0) Complaint country Canada Complaint category Drug Stores

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