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The good, the bad, and the ugly - discover what customers are saying about PowerNet Global

Welcome to our customer reviews and complaints page for PowerNet Global. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with PowerNet Global.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used PowerNet Global's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with PowerNet Global, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with PowerNet Global. Your feedback is an important part of our community and will help others make informed decisions.

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I've used their long distance services for years, but there was some company change over a year ago and since then the rates have gone up without notice. My local phone company now has better rates than this company. Recently the intrastate rates were raised to 25 cents a minute. WITHOUT NOTICE! (From reading other reviews this seems to be a M.O.) Since I...

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PowerNet Global Customer Service

PowerNet Global - Not so Powerful in Customer Service

As a business customer of five years, I share the following:

Horrific customer service. Rude. Aggressive. Actively looking for ways *not* to help. Adversarial at all levels. Inaccurate record keeping. Unwilling to assist.

In a world of Tom Peters, 'Wow!" experiences, this is WOW! in a bad way. UNBELIEVABLE.

In a recent round of altercations, I asked one of the representatives at PNG about the culture there - wondering why this attitude seemed so prevelant. They indicated that a lot of customers feel thay way but that it boils down to how individual representatives handle the calls.

Really? Who's watching the service metrics? Ever hear of call recording? Someone should look closely at the customer experience here and fire the staff - or take them to Nordstrom and show them what a quality customer experience looks like.

That said...

I am waiting now to see how they handle a current issue.

If you have other options, it is my recommendation that you pursue them.

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MJSmith
Bethlehem, US
Mar 01, 2010 9:16 pm EST

isayquit your damn complaing I mean really there are bigger problems in this world than somebody was rude to you like the earthquakes in Hati and Chilie. I mean if these are the first people who were rude to you then you had it pretty damn good. I think it should be federally banned for customers to complain period. There are homeless people who complain less than customers and the homeless have every right to complain.

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