Power Windows and Siding — customer service
I had a similar experience with Power Windows and siding. The gentlmen who had come out for the free estimate didn't lease until after 11 pm at night when I had finally agreed to the contract after a long sales pitch and discounts which were only available that night if I signed the contract. There are low interest loans available through PA for energy saving home improvements. I requested they hold off on running my credit (a prereq for the contract), until I was able to apply for this program. I spoke with a lovely gentlemen who assured me they would. A week later my credit card through them came in the mail. I was furious! The representative that called my home to schedule the preinstallation appointment was rude and inconsiderate. I requested that the representative call me at work the following day.See the Top 10 Worst Complaints in Lansdowne, PA The representative did not call me at work, rather he continued to call me at my home after 8pm. I called and asked to speak with someone. The customer service representative did not understand why I was so upset. My argument was how could I trust an organization if I could not trust their representatives. I spoke with numerous individuals to request that they cancel my contract due to breech of contract under negligence of good faith standards. I have received no response in six months. I just had a sales guy at the door. He was so involved in his pitch I don't think he heard a word I said about his company and my experience with them.
If you encounter this organization do yourself a favor - avoid their sales pitch, avoid their salesmen, be polite but if they don't stop, shut the door!
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