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I had £70 fraudulently taken from my bank account through this company, whilst I was on holiday. I spent 45 minutes on hold (consequently incurring an £50 additional mobile phone bill)and was told to write to the head office requesting a refund, and that I would hear from them in 5 working days of receipt of the letter. It has been 3 and a half weeks and still nothing...
I have since emailed them as I refuse to spend more money phoning them, and all I get is the same automated reply saying the money we have taken is for a membership fee. I DON'T HAVE A MEMBERSHIP! I have now sent a second letter which will probably be to no avail. Myself and my fiancee are currently planning and paying for our wedding, so to have £70 taken from us is a subsequent amount of money for us...
I worked for loans direct based at paragon house Seymour grove old Trafford and the owner also runs power loan. Ultimately you did tick the box however this is a big con/scam/rip off whatever you want to call it when you write to Liverpool street your mail is forwarded to paragon house where power loans now have an office on the 3rd floor. If I was you I would tell the fsa/financial ombudsmen that they are same company as people that didn't pay power loans receive calls from loans direct who then take 50 pound to "secure your guaranteed loan offer" they will then send you details from flm (homeowner guarantor required) and easy loans/easy money who again are part of loans direct/power loans and will request a million documents before giving you the loan... The idea behind this is you cannot provide the documents and cannot have the loan... Cannot have money back as you failed to provide the correct documents. If loans direct/ power Loans/ your money/easy money take any funds from your account report them to fsa advise your bank you want to chargeback and also go to paragon house, Seymour grove, old Trafford, Manchester, m16 0ln also if any unfortunate loans direct customers read this then you will be advised to write to great ancoats street Manchester, again this will be forwarded to paragon house, turn up and cause a fuss and eventually bruntwood will kick them out! Hope this helps guys... I left because this kind of thing started happening
I also have had the same thing happen.I have written a letter as told by the customer adviser to the address at 1 Liverpool Street and also the one that double whammy has put on in Manchester.Oh and have emailed them.They should get one of them at least!
The same thing happened to me.£ 69.59 taken from my bank account.
THE MANAGER IS EVEN A RACIST AND TREATED MYSELF AND OTHERS VERY UNFAIRLY!
THE COMPANY JUST MAKES MONEY FROM RIPPING CUSTOMERS OFF AND UNFORTUNATELY HE TAUGHT US HOW TO LIE FOR HIM. ONE DAY I SAID WE NEED TO MAKE SURE WE GIVE CUSTOMERS A SERVICE FOR THEIR MONEY AND HE SAID f*** IT AS LONG AS WE GET THEIR MONEY THAT'S ALL THAT MATTERS! HE EVEN MAKES US LIE WHEN CUSTOMERS CALL IN ON UR MONEY.TV AND THEY WILL BE QUESTIONING A PAYMENT THAT WE HAVE TAKEN WHEN THEY APPLIED 8 MONTHS BEFORE AND THAT IS BECAUSE HE TOOK ANOTHER PAYMENT BACK THEN FOR POWER LOANS SO NOW IT CONFUSES THE CUSTOMER. IT IS NOT A LEGAL COMPANY AT ALL! HE IS A VERY CORRUPT MAN! THE OFFICE IS IN MANCHESTER AS WELL AND BY THE WAY THERE IS NO SUCH PLACE AS 1 LIVERPOOL STREET. HE RECEIVES ALL THE LETTERS IN MANCHESTER! THAT'S ANOTHER LIE. ITS PARAGON HOUSE SEYMOUR GROVE TRAFFORD PARK! MANCHESTER! PAY HIM A VISIT AND GET UR MONEY BACK!
I ACTUALLY WORKED FOR THIS CORRUPT COMPANY AND I HAVE LEFT BECAUSE OF THE TERRIBLE WAY IT WAS RUN. THE MANAGER HIMSELF IS AN IDIOT AND LIES TO THE STAFF. I HAD A CLOSE FRIEND WHO WAS A MANAGER WHO TOLD ME A LOT ABOUT THE COMPANY BEHIND THE SCENES. I, E THE MANAGER WILL MAKE THE CUSTOMER BELIEVE WE CAN GUARANTEE THEM A LOAN AND THEY DIDN'T EVEN HAVE LOANS TO OFFER. NOT ONLY THAT THEY HAVE DIFFERENT BRANDS SUCH AS URMONEY.TV- POWER LOANS, LOANS DIRECT AND THE ONESTOPMARKET ALL TRADING AS ONE COMPANY MAKING THE PUBLIC THINK THEY ARE DIFFERENT COMPANIES. HE ALSO MAKES THE PUBLIC THINK WE WILL ONLY TAKE ONE PAYMENT BUT WILL TAKE ANOTHER PAYMENT 8 MONTHS LATE R AND MAKES THEM THINK ITS ANOTHER BRAND WHEN REALLY IT IS HIM AGAIN. ONE OS THE CUSTOMERS HAD OVER £100 TAKEN FROM HER AND IT WAS FROM ALL THE BRANDS BUT ITS STILL ONLY THE ONE COMPANY. I HAD TO LEAVE AND I WILL BE REPORTING IT TO TRADING STANDARDS!
Exact same thing happened to me I was fumming a single pregnant women of 3 and had to pay my bills on the 15th of febuary only to find £67.59 had been taken out my bank when I phoned they said you ticked the t&cs I said so that gives you the rights to take money out of my bank no it doesn't I told them you never sent a email or letter stating that I'm a member thanking me for signing up or nothing surely by law if I was a member like they said I was they would send confirmation of membership and a date to which they would take money out of my account there excuse was we don't do that as we are a secure web site based company only bull crap I got angry which I shouldn't of done and said I'm not paying you £67.59 to sit on your ### putting on lenders that could offer me a loan I never even had a loan she told me to write a latter of cancellation to get my refund 3 weeks after sending letter and still no refund I think we should take them to trading standards.
xhx is probably working with powerloans the scamming freak.agreeing with them is not helping everyone whos been scammed.and i bet no one recieved there fee back because the company is not lagitimate company.xhx is probably the one doing the scamming as hes the only one who agrees with the lender.if we all do something we might be able to get it back.their contact details are.phone [protected]. address powerloans, 1 liverpool street, london, ec2m 7qd. and email help@power-loans.com. if nothing happens when you contact them threaten to take them to court
i agree that the loan company is a pile of ### and im taking them to court to get my money back
power-loans is a legitimate company...you just don't reed the terms & conditions on 5.1 which CLEARLY state that there is a MEMBERSHIP FEE...and it also states it in BOLD before your card details are requested!I've been with them and am very happy with there services...don't blame them 4 your mistake in not reading the terms n conditions!
70 fukin pounds! thing is i was the 1 needing a loan to help me pay my bills before xmas due to not been on a massive wage and paying for xmas.. and they go take 70 pounds out of my bank! about 1 month after using a loan site that i didnt even get a loan from! how do i get this bak without building a massive bill of some sort?
exact same thing has just happend to me! fuming!
the same thing happened to me today they took 49.50 from my account i contacted my bank and then powerloans there self who then threatened to take me to court i then got slighty angry and shouted at her after she said write a letter i said my card is a guarnteed method of payment so i want the money back now she shouted back at me about doing me for fraud so i phone the ombudsman who said this company dont even have a consumer licence and they are misleading everyone so they may not even be allowed to sell anything its illegal
This too has happened to me. I was searching for a loan and they have charged me £69.75. I think the way they can get around it though is if you have ticked the t's and c's then you are made a member. I am calling them to dispute this charge too
I have just had the exact same problem! £69.75 was debited from my account and i have never heard of this company. The first i heard of it was from the fraud team at barclays! I had to put a block on the card and was at a total loss as to who it was until they emailed me thanking me for my subscription!
After 6 phone calls in 4 days i finally managed to speak to someone in the right department and was advised to write in! I have done so and i also attached a copy of this complaint, which is near identical, as i was leaving for Greece the day i supposedly signed up for membership!
I was told i would receive an immediate refund, but i'm not going to hold my breath!