POWER DVD STORE / BAD PRODUCT / NO REFUNDS

POWER DVD STORE - Bad DVD's
Power DVD Store
China
powerdvdstore.com

I paid $86.95 to this web site for 25 DVD's of the television series of Columbo. The DVD's came but are blank or cannot be played. I have send complaints to their web site and they do not answer.

We ordered the Grizzly Adams series for our kids and we received duplicate copies of the same season. When I emailed to complain about the quality and the missing DVD's I was told that I would receive them in 7-14 days. It took over 23 days in order to receive the package and the ones that were missing were not in the package. I was going to ship them back but the shipping label was from China and when I asked where to ship them I was never given an address. When I said that I was going to file a dispute with my credit card company and the BBB I never received an email back. I sent a certified letter to the "headquarters" in Seattle but it was returned as no such address. Now I cannot even access their website. When I call the phone number the mail box is alway full...gee I can't imagine why! Our credit card company has been extremely helpful as they have also tried to contact them by certified mail and also calling them and getting the same "mail box full" message. I just sent a copy of the packing slip (all in Chinese), a copy of every single email that was sent back and forth between myself and "Paul" the incompentent customer service rep, and all of the complaints that have been filed on line regarding Power DVD Store to my credit card company. I am hoping that we are able to win this dispute and have our credit card credited the $86.19 that was charged. What a rip off and how stupid am I to have fallen for such a scam!

You can probably add the site tvdvdmania.com to this whole mess. The same thing happened - the disks do not play. I ordered Little House and Cosby Show for Xmas for my son and they do not play. They also came from China - should have been my first clue!!!