[Resolved] Pottery Barn / Williams-Sonoma / delivery of pottery barn kids bunk bed

Los Altos, CA, United States

Order #: [protected].

I had a bunkbed (Catalina Bunk Bed, Simply White - Item #: 9309217) delivered on Friday (9/15). The installation was unsuccessful despite paying $99.00 for shipping and processing. One of the bolt sets (bolt + nut) necessary for properly installing the bed was defective and could not be installed. The shipping company informed me that they contacted Pottery Barn Customer Support and that I would receive an email about receiving a new bolt. I have not received an email and I therefore am contacting you directly. Additionally, I noticed after the movers left that there are several large dark marks on one of the headboards which was hidden near the wall while the movers were at my home.

I specifically purchased a bed with installation from Pottery Barn to insure that I had a safe bed for my children and that it would arrive with white glove service. This installation of this bed has not meet my safety expectations nor white glove expectations.

I would like a refund of the delivery shipping and processing fee ($99.00) and I would like several (3) new bolt sets (bolt + nut) delivered so that I can install the bed myself.

Pottery Barn / Williams-Sonoma
Pottery Barn / Williams-Sonoma

  • Resolution statement


Sep 18, 2017

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