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Postmates / my order never arrived. they claim I cancelled and will not give me a refund

1 San Diego, CA, United States
Contact information:

I placed an order with Postmates this past Saturday. The driver sent me a text saying, Almost there. I watched the little car on the app drive to the restaurants location and then I watched as the drove toward my home. I noticed the little car stop. I waited and waited, but no food. I sent a text back to them asking where they were. No replay, so I called the number and no one answered. and the food never arrived. I ended up ordering from Eat24. The next day I noticed the Postmates had charged me. I sent a message to Postmates and was told that I canceled the order and they will not refund my money, because I canceled too late. I replied back saying that I never canceled and the food never showed up, but they still refuse to refund my money. I sent another email and no one has responded. I want my money and now I want an apology. I have never experience such poor customer service.

Tm
Jul 11, 2018

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