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customer service
Today I had some issues with the website. On one of my most recent orders, I had selected one poster to order, in the end my order had been for two. I pressed the "reorder" button thinking it must allow me to correct or change my order. Instead another poster was ordered. I have tried to use the email provided on the website, and the phone number, but to no avail. Now I am worried I will be stuck with three of the same posters, and have wasted my money.
I will not buy from them again!
I have ordered a "I want to believe poster" from this site. But before I made my order I contacted Poster Revolution customer service and their rep assured me that poster was in stock so I made my order. That was a present for a friend and it was important to get it on time. About two weeks later someone from Poster Revolution contacted me and said that my poster was sold out and no longer available! I am extremely disappointed with their service! Because of them I did not have time to order something else. They cancelled my order and gave my money back, but they also ruined my surprise and I will not buy from them again!
Shipping practices and lack of customer service
I ordered an item that was supposed to arrive a week ago. As of this morning it was still "being prepared for shipment" . My letters went unanswered, and so I cancelled my ordered. Fact which is still to be acknowledged. They have a horrible reputation, and ZERO interest in their customers. Total lack of interest in their terrible reputation. Do not order from this company. It's a complete rip off.
Is Poster Revolution legit?
Poster Revolution earns 91% level of Trustworthiness
Perfect Trust Endorsement: Poster Revolution achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We looked up Poster Revolution and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Poster Revolution has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Poster Revolution's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
- Poster Revolution protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Poster Revolution. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Seller lied about the availability of the item
Don’t deal with the liars from the company www.posterrevolution.com. I purchased puzzle from them, and I got the email that the order would be sent within 3 days. 5 days later and I haven’t got any shipping details. When I contacted the seller, he told me that the item was out of stock. But when I checked the website, it showed that they had two puzzles. They lied, but no idea why.
Customer Service
I would strongly recommend that no one do business with this company. My own story is that my wife and I ordered 12 posters for use in a Halloween display. We went through the Poster-Revolution website carefully and made our selections based on the provided availability information ordering only what showed as in stock. We placed the order with comfortable...
Read full review of Poster Revolution and 24 commentsHow can a business take your money and not deliver the promised goods
DO NOT BUY FROM POSTER REVOLUTION. We had a miserable experience. Did not get the posters we paid for and after 4 months, they refused to refund money or send new posters. Arrogant customer support and demeaning behavior. These are their words " you can do what you want.Take it up with your credit card company". How can a business take your money and not deliver the promised goods?
I will not buy from this company again
I placed an order for four posters, two with poster hangers and two without. I received two separate shipping emails but both had the same tracking number. I received a package with the two posters without the poster hangers. I waited a day but no second package arrived. I then emailed and waited two days with no response. I then called, waited on hold for 45 minutes to be connected to a CSR who had to email a supervisor my issue so there was no resolution. I asked the CSR how long I had to wait for an answer and he said I should be receiving an email in 24 to 48 hours. I asked him why he couldn't resolve my issue and he really didn't have an answer for me. Basically they hire people to answer the phone to take a message. He did not give me the option of cancelling the order and getting a refund or anything at all -- it was just him keeping me on the phone for five minutes while he typed an email to his supervisor. Regardless of how this plays out this is one of the worst customer service experiences I have ever had (and I order a lot of stuff off the Internet) and I will not buy from this company again.
I am kicking myself for not reading the reviews 1st before ordering
DO NOT ORDER FROM THIS COMPANY. I am kicking myself for not reading the reviews 1st before ordering. I fell into the same trap of the great rates & professional website which is apparently a total front. I paid for next day shipping and they charged my account immediately but it has been over a week and I have not received anything. I have called customer service about 50 times and can't get through to an actual person. I am told to leave a message which I have done but no response!
Failure to honor Expedite Shipping
Stay away from ordering items from this company. They do not honor the sevices paid for and then refure to work with customers to resolve the issues they create. I paid for Expedite shipping. They shipped 1/2 the order and 2nd half was shipped 7 days later. They claim Expedite shiping order leave the warehouse in less than 2 days. To make matters worst they refuse to credit the charge for expedite shipping. Would not work in assisiting me getting a replacement in time for a birthday gift. We couldn't finish a room make over because Poster revolution failed to assist me as a customer in a professional manner.
The complaint has been investigated and resolved to the customer’s satisfaction.
quality of product, prompt delivery
I ordered from Poster Revolution through Amazon. I've never had an issue with ordering from an outside vendor through Amazon until my experience with Poster Revolution, which was absolutely terrible. I ordered 2 posters, and only received one of them, which was damaged. I submitted feedback through amazon and I contacted Poster Revolution. They were more interested in me removing the negative feedback than resolving the issue with the order. Avoid them at ALL costs.
The complaint has been investigated and resolved to the customer’s satisfaction.
I wish I had seen these complaints before ordering with this company. I too purchased posters via Amazon. The first time, Inever received my items. It wasn't until I actually inquired through Amazon that Poster Revolution responded to me to let me know something went wrong with the shipment and they were going to refund my money. I did post a negative comment regarding my experience and they contacted me encouraging me to let them make it right. I agreed to retry the purchase only if they ate the shipping charge which they did. So I placed the order again. It came this time but it was incorrect. Also the frame that they sent was so flimsy I can hardly believe it can hold anything up let even a light weight poster.
I promptly emailed them informing them of my dissatisfaction once again with the service. At this point I just want a refund. Now Get an email from them stating that they've already issued a refund but...wrong, it was only for the first time purchase which was never received. I am really not happy with them. I wish I could just erase this entire experience from memory. I will not use them again that's for sure.
I am having the exact same issue. I got my shipping refunded on the second poster, and they keep asking if I want to cancel the second one completely. I refuse to remove the negative comment until I get my poster.
Total scam and a bag of lies
Total scam and a bag of lies. Website claims poster will leave next business day. I paid for 2-3 shipping, so I should have had the poster in 3-4 business days. It will be 6 business days before I get my poster. Customer service was demeaning and tried to make me look like an idiot without seeing it from my perspective, then told me how all of this "processing time" information was found on the website, when I can find only 1 day to process. Lied to me. Rude. Don't buy from this company.
I recently ordered two posters from them on August 26th and have never received an e-mail confirming any sort of shipment. I've sent customer service e-mail after e-mail and no replies. Tried calling them and all I got was an answering machine telling me to leave a message and they would get back to me later. Well they never have. They quickly sucked the money off my credit card and haven't delivered any goods. Checked around and found hundreds of complaints filed against this company and its practices. Wish I had read them before purchasing. Just wanted others to know how terrible this company is.
PosterRevolution is a complete and utter rip off. Beware of them and their schemes to suck money out of you. They reel unsuspecting victims in with apparent unbeatable prices and then never deliver what they promised.
They are worst on line merchant ever and that is saying a lot.
Shipping Scam
What should have been a simple order/delivery procedure has turned into a disaster, all because Poster Revolutio scams it's customers by implying if they pay for the 2-day shipping, they will receive orders in a timely fashion. The truth of the matter is while customers pay dearly for the expedited shipping, Poster Revolution contracts with UPS for the...
Read full review of Poster Revolution and 12 commentsOverview of Poster Revolution complaint handling
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Poster Revolution contacts
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Poster Revolution phone numbers+1 (888) 881-0133+1 (888) 881-0133Click up if you have successfully reached Poster Revolution by calling +1 (888) 881-0133 phone number 0 0 users reported that they have successfully reached Poster Revolution by calling +1 (888) 881-0133 phone number Click up if you have UNsuccessfully reached Poster Revolution by calling +1 (888) 881-0133 phone number 0 0 users reported that they have UNsuccessfully reached Poster Revolution by calling +1 (888) 881-0133 phone number
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Poster Revolution address227 W 29th St #9r, New York, New York, 10001, United States
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Recent comments about Poster Revolution company
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