Postal Corporation Of Kenya / Damaged case
I traveled with Emirates from Nairobi, Kenya on 21st Jan 2015 then on to Glasgow, UK on 22nd Jan 2015.
Upon arrival, I claimed my bag and was immediately horrified at its condition! My large brand new very heavy leather case was badly damaged forcing me to lift it as I could not wheel. The handle was damaged as well as the wheels... this caused me a lot of inconvenience and loss as it was brand new. I was using it for the very first time.
I happened to discuss with my colleagues today and they informed me that I should have complained and that is why I am doing it.
I would appreciate a reply within 7 days and a goodwill gesture. Should you require attachments please let me know.
Isaiah K. B.