Well, on April 23rd I sent the follwoing email to firstname.lastname@example.org and copied email@example.com:
"I purchased and installed registry patrol v3.0, along with identity patrol v2.0
which was free, 2 days ago. I ran IP v2.0 but when I try and run RP v3.0 I get
the Run-time error '7': Out of memory. I haven't confirmed it yet
but I suspect installing RP and/or IP screwed up my windows installer, which
subsequently started on log-in and I could not stop it - preventing anything
else being installed or indeed uninstalled.
As I have not heard anything from your technical support on this issue, and I
cannot use the product (given the error), and I'm concerned about the install, I
respectfully request a refund of the $34.95 I paid for the product..
If I do not hear from you on this matter, within a reasonable timeframe of 48
hours, I will likely open a dispute with Pay Pal. I hope to hear from you."
To my surprise I received notification from PayPal on April 24th that my account had received the full $34.95 refund from Post Media Network. So, it does appear that they are listening, and indeed repsonding appropriately. Hopefully I am not an isolated case where refunds are concerned.