Pos Malaysia
reviews and complaints

ER529903748MY

▶Nama,
Noradila binti Ab Rajab
▶Alamat,
Sekolah Rendah Sri Al-Amin Bangi, Lot 16, Kg. Sungai Tangkas, 43000 Kajang, Selangor

▶ No tel,
[protected]

Berikut adalah butiran alamat pelanggan saya dan no tracking.

Sejak 27hb ogos barang telah dipos. Pelanggan belum menerimanya lagi.
Harap pos laju boleh ambil tindakan segera. No tracking tersebut tak dapat di track. Tak tahu dimana.

Tracking number EP278531554MY
Lai Yee Wei
Kenapa boleh berlaku perkara begini? Saya terima call daripada pos laju kota kinabalu bahawa saya punya item se ya basah dan kotak sudah bocor. Semasa sender menghantar kotak tersebut, dia telah periksa bahawa kotak telah diseal dengan baik tetapi apa yang saya terima itu basah. Sebab yang diberikan ialah basah di lapangan terbang. Saya telah bayar RM100+ bagi bayaran penghantaran, malangnya pihak berkenaan tidak mengambil responsibiliti yang sepatutnya. Saya berasa sangat kecewa terhadap perkhimatan pos laju kali ini.

Tracking No. : ER590142697MY & ER586586650MY

I have 2 parcels today, addressed to my office address :-

SEGi Tower, Ground Floor (Bursary),
B2-01, Block 2, Jalan Teknologi 2/1D, PJU 5
Kota Damansara, 47810 Selangor

However despatch has sent the item to main campus (9 Jalan Teknologi, Taman Sains Selangor, PJU 5, Kota Damansara, 47810 Petaling Jaya, Selangor) instead of the address given.

The receptionist has informed him to send the parcels to the correct address, but the despatch refused and even THREATEN that he will bring back the parcel to his office and i have to collect it personally from Poslaju office.

This incident happened the 4TH TIME now. He sent the previous 2 parcels to main campus instead of the address i indicated on the parcel (Tracking no. ER584959875MY & ER530957859MY).

The reason given by the despatch is he doesnt know the place... How can a despatch dont know how to find place to deliver to goods?

Please take this matter seriously and i expect an apology from the despatch for his rude response to my receptionist and irresponsible by delivering parcel to wrong address and refused to resend.

I would like to receive a call from Poslaju and want to know what action taken against the despatch. What he did is not acceptable. What is the guarantee that he will not do the same thing in future?

From: Bernie Owee [protected]

Saya ingin membuat aduan kerana barang saya masih lagi pending di Pos Laju Port Dickson. Kalau ikut kan barang saya sudah tiba di Pos Laju Port Dickson pada 17/9/18, tetapi sehingga kini masih lagi tidak dibuat penghantaran. Saya telah menghubungi pos laju Port Dickson dan staff mengatakan tiada staff untuk membuat penghataran. Adakah masalah itu perlu ditanggung oleh customer untuk menunggu sehingga ada staff yang boleh membuat penghantaran. Saya mahu menggunakan barang itu secepat yang mungkin. Harap pihak pos laju dapat menyelesaikan masalah ini

First, the parcel I'm waiting for too long to come and said that attempted failed.
I go for pos laju Penang and there didn't open.
When I fone to the office there said that it was open.
Second, today the parcel just come and it come infront of my house and give me a paper said that I didn't at home.But I actually waiting for it. Now I need to go again for the pos office.

Im a regular customer of Shopee Malaysia and most of the items from Shopee are delivered by Poslaju. We as the customers PAID for the delivery service up to our doorsteps. Please remember the service are PAID for but I have many bad experience with your delivery service in the previous.My parcel are return back to seller because i didnt collect my parcel at pos laju office. I kind of angry with that because i need to pay back delivery service to seller. As a customer sometime we dont have time to collect our parcel with your have many customer and we need to wait our number to collect our parcel.We also already PAID for delivery service so please do job nice. thank you.
ER584137812MY
ER535148028MY

post laju kindly change your delivery person that delivers around kajang utama, taman bukit mewah fasa 9, 8A. he's extremely rude, hits AND KICKS on the gate for those houses that has dogs, he drives around like a rally driver hitting the stray cats on the road. This guy needs to learn how to talk, drive and LEARN HOW TO RESPECT PEOPLE AND ANIMALS . KINDLY CHANGE THIS PERSON IMMEDIATELY BEFORE ANY UNTOWED INCIDENCES. TQ

I'm a regular customer of Shopee Malaysia and most of the items from Shopee are delivered by Poslaju. We as the customers PAID for the delivery service up to our doorsteps. Please remember the service are PAID for but I have many bad experience with your delivery service in the previous orders and I'm very fed-up with it and I think I have to write in an official complain. Below are the current deliveries that I had encountered bad services.

Tracking no.: ER541158355MY
This item was sent directly to the EziBox before even attempted to deliver to my doorsteps. I don't pay for self-collection. Moreover, it's not easy to access to the item from the EziBox. I've made 2 attempts to retrieve the item but failed to do so. This is a waste of time for us as the customer.

Tracking no.: ER543938990MY, ER546004740MY
For both the items above, I had checked the tracking status from your mobile apps and was stated "Item Out For Delivery" on the 14th Sept 2018. Therefore, that day we are around the house area to wait for the items but items never arrive and we have wasted the whole day waiting for them. End of the day, an SMS telling us that they had made an attempt to deliver but no one at home and saying they had left a notice informing of the delivery. I had checked my letter box and there's nothing in there. I have made a phone call to 1-300-300-300 to complain about this matter and the CS informed me that the comment stated the delivery guy left a notice on a "BLACK GATE". For your information, the condo that I'm staying has no black gate. And moreover, our security guards will make a call to us should any delivery needs to come up to the unit. So, where is the BLACK COLOUR gate that the delivery guy referring to?

Tracking no.: ER552479563MY
For this item, I would like to praise the delivery guy. On 15th Sept 2018, the status was "Item out for delivery" but was not delivered but had made a 2nd attempt on the next day 16th Sept 2018 ( a Sunday and also a Public Holiday). Thank you to the delivery guy. This is called responsibility and good attitude towards the work.

I hope Pos Malaysia will seriously look into this matter. This kind of service is really jeopardizing the overall image of Pos Malaysia. Poslaju is supposed to be a courier service where items/documents are delivered in the shortest possible time frame but instead it is now gradually becoming a "SNAIL MAIL" due to the bad attitude of the delivery service.

If every item we as the consumer/customer needs to self-collect, what's the purpose of "DELIVERY TO THE DOORSTEPS" meant? Just to remind the al-mighty POS MALAYSIA that every courier service is PAID for delivery up to the doorsteps. Otherwise, we can just go over to the shop a make the purchase instead. Please BUCK-UP!

Saya telah diberitahu oleh customer saya bahawa barang yang Di hantar ke alamat beliau telah hilang satu produk iaitu syampoo. Terdapat bukaan kecil pada bawah kotak.

Alamat :
Dyg Noordina Azeni
c/o *Md* *Shah* *Rani* Bin *Hj* *Mataha*
D/A: Poslaju Limbang
Jln Buang Siol,
Limbang, 98700,
Sarawak, Malaysia
H/P: +[protected]/+[protected]

Tracking no : EP [protected] MY

Saya ingin membuat aduan berkenaan Poslaju Cawangan Kapar. Very bad service. Barang sudah sampai hampir dua minggu di Poslaju Kapar tetapi tiada penghantaran dibuat. Bila telefon, mereka kata itu bukan nombor pos Kapar, dan memberi nombor telefon palsu. Ramai juga pelanggan lain yang telefon, mereka angkat lalu letak semula. Sangat rude. Tolong ambil tindakan pada Cawangan Poslaju Kapar.

Untuk perhatian pihak Tuan..Saya telah menghantar satu parcel poslaju dari Bedong Kedah pada 4 Sept 2018 ke alamat UITM Sri Iskandar perak dan telah smpai ke poslaju setiawan pada 5 Sept 2018, tetapi parcel tersebut tidak sampai ke tangan adik saya, saya telah call pihak poslaju setiawan, tetapi pihak poslaju telah beritahu parcel tsebut telah di hntar ke kaunter poslaju UITM Sri Iskandar dan akan datang menyemak semula parcel tersebut ke esokkannya..tapi menghampakan pihak UITM beritahu tracking no tersebut tiada dalam senarai barang yang poslaju hantar dan pihak poslaju jugak tidak datang ke UITM utk buat semakan semula, di sini saya sertakan tracking no Poslaju EP548104309MY, barang yg di pos adalah berupa kasut sport yang baru di beli dan jgak sebuah buku pgajian adik saya di universiti, buku berkaitan dengan undang2 berwarna merah, sekiranya barang saya
tak dijumpai saya ingin menuntut gantirugi dari pihak Tuan.Terima Kasih

Barang saya (tracking no : ER528941841MY) di pos oleh peniaga di Poslaju Jitra pada 3 September 2018. Kemudian, dihantar ke Poslaju Alor Setar pada 4 September 2018. Namun, barang saya itu kemudiannya di pos semula ke Poslaju Jitra pada hari yang sama dan saya dapati barang saya masih di Poslaju Jitra sampai ke hari ini, 9 September 2018.

Macamana ni? Huhuhuhu saya perlukan barang saya sebelum saya pulang ke universiti. Ingatkan boleh sampai dalam masa 3-4 hari tapi... huhuhu... mohon ada tindakan ye.

Pada 30/08/[protected]@18:50, saya telah pegi ke Pejabat Pos UTC Pudu untuk menghantar barang kepada pelanggan Shopee, Aziah Yahya, No. 65, Jalan Pakis 2, Taman Sri Pulai, Skudai, 81300, Johor ([protected]). Barang tersebut sepatutnya diterima [protected]@pada 06/09/2018. Pada 06/09/[protected]@11:26, pelanggan saya telah menghubungi saya untuk bertanya mengapa barangnya berada di Pejabat Pos Pekan, Pahang dan bukannya di Pejabat Pos Skudai, Johor. Saya telah menjejak no. tracking barang tersebut pada 06/09/2018 dan agak terkejut apabila mengetahui ia memang berada di Pejabat Pos Pekan, Pahang. Saya berasa amat kecewa dengan perkhidmatan Pos Laju kerana masalah ini mungkin boleh menyebabkan saya kehilangan pelanggan dan menjejaskan periuk nasi saya. Saya berharap pihak yang sewajarnya akan bertanggungjawab dan mengambil langkah inisiatif bagi mengelakkan masalah ini berulang.

Hi, sy cek tracking no. dan barang sampi di Poslaju bayan lepas pkul 10:04:26am 5hb Sept 2018...
And barang tu masih tidak bergerak dan masih berada disitu smpi sekarang 12:16pm 7hb Sept 2018...saya juga ada call pejabat dan tiada siapa yang menjawab panggilan saya..boleh saya tahu KENAPA?...why did u take too much time to deliver the parcel...im not being rude...its just WHY?..

ER537998169MY-5/9/2018
ER539992124my- 6/9/2018
ER539992124MY-6/9/2018

barang tidak di hantar ke alamat yg telah di beri, dengan alasan tidak dapat di hantar sebab tiada orang, sedangkan 24 jam ade org dalam taska dan bile saya check di guard house, memang tidak ada van or moto poslaju yang datang buat penghataran, saya check kate ada tinggal Delivery Arrangement Notice tapi memang tidak ada. kalau boleh bagi saya nomber delivery Boy untuk saya tanya sendiri, suke sangat cari rezeki dengan cara haram tidak amanah dengan kerja.

Cek tracking number kate da delivered, tp smpai skang x sampai2 kat aku, pos laju putrajaya, hang buat apaaaaa, hang bg parcel tu kat yann, yannnn manaaa hang bg, nama aku zul, bkn yannnnn, hang jgn buat aku meroyannnnnn

Kpd pos laju putrajaya, ang track parcel ni balik eh863540732my

Hang nk buat keja, buat la leklok, ang nk pos brg, amanah la sikit, ang tau dok kalau x amanah ni, ciri2 munafik, dah la aku kene tulis lbih 350 patah perkataan bru dpt submit complaint nie, hang ni nyusahkan btol la, aku igt spm ja last aku karang ayat lbih dr 350 patah perkataan niee, haih laaaa hang ni pos laju putrajaya, pi manaa la hang pos brg aku, dah laa tuuu brg sulitt.

Japgi sapa complaint, tulis pjg2 buat apa, baik lukis, aku simen hmpa.

733 patah perkataan

Parcel sent out 27/08/2018, Hari ni 06/09/2018 parcel masih belum diterima. Dari pos Balakong ke cyberjaya ambil masa sampai 10 hari. Updated dr customer service parcel ada di putrajaya 04/09/2018 tapi sampai sekarang parcel tak sampai. KENAPA SERVICE teruk sangat sebab dah 2 kali call customer service tapi parcel tetap tidak sampai. Rasanya mungkin ada pekerja yang kurang bertanggungjawab dalam pengurusan ni.

Saya amat kecewa dengan sikap pekerja pos laju kerana tidak mahu hantar item saya sampai di depan rumah dan hanya sampai di bawah rumah saya sahaja dengan alasan malas nak naik tangga atau macam-macam alasan yang diberikan supaya kita yang kena turun ke bawah untuk mengambil item penghantaran daripadanya. Perkara sebegini sering berlaku dan banyak kali saya buat aduan kepada pos laju namun tiada juga perubahan yang berlaku. Untuk makluman pihak tuan, rumah saya ialah rumah flat di tingkat 5 mempunyai tangga dan lif menggunakan kad akses. Jika pekerja pos atau mana syarikat pos boleh mendapatkan kad akses dari Pejabat Pengurusan Flat di sebelah flat saya. Saya berharap pihak pos laju mengatasi masalah ini dengan kadar segera untuk menjaga reputasi pos laju serta mutu perkhidmatannya.

No Item : EN 25 372 600 2MY.
Tarikh : 5/9/2018.
Tel : [protected].

Hi,

I have send a parcel to United Kingdom and its cost me RM120. After a month waiting now my buyer claimed do not receive it. I have called Pos Laju and they said items already send to UK but the receiver was not my buyer names.

This is the tracking number showing that items was sent to Jordanov.

CP135482717MY

*Date / Time Process Event
20 Aug 2018, 08:19:00 AM Item delivered to J JORDANOV UNITED KINGDOM
19 Aug 2018, 07:55:00 PM Item arrived at UNITED KINGDOM
09 Aug 2018, 11:21:30 PM Item en route to UNITED KINGDOM MYKULA
09 Aug 2018, 09:04:22 PM Consignment Arrived MYKULA
08 Aug 2018, 08:31:28 PM Consignment received and processed from posting at Post Offices Pos Laju Transit Office
08 Aug 2018, 04:08:33 PM Consignment dispatch out from Transit Office PosLaju Parcel Hub
08 Aug 2018, 03:26:20 PM Item processed PosLaju Parcel Hub
04 Aug 2018, 04:33:00 PM Item posted over the counter Puchong PO

This is my buyer complaint do not receive the items.

Buyer's message:
Your parcel: EH202763200GB Part of consignment: EH202763200GB CP135482717MY I check all. Track aprove that something was post to UK. And again i didn recive it. There is no such People Jordanov here...

Buyer address.

Mihail Rachev
Access Self Storage 19 Moorfield Road
Slyfield Ind. Est. UNIT UNIT 1345 ID 22937
Guildford
Surrey
GU1 1RU
United Kingdom

CP135482717MY
August 2, 2018 at 11:52:34 AM GMT+8
Sent by MYS_MYS_POST

hye there, i want to make a complaint due to i did not received my parcel.

according to your tracking system (ER519341597MY), the delivery not success for the 1st attempted 30 Aug 18. this is okey to me, because already late then nobody stay at office. but in the system have mention that left delivery arrangement notice which is i didn't seen till today. then you make 2nd delivery on 3 Sep 18, which is i didn't request for that, because i plan to collect by myself at your branch. I'm very disappointing because the parcel was deliver to unknown name MOHD FAIRUZ, which is there is no staff's name FAIRUZ here. Finally, i still didn't know where to find my parcel! why not your staff call me if any third party was collect the parcel on behalf of me.

please give your feedback ASAP. thank you.