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1.1 239 Reviews

Poshmark Complaints Summary

1 Resolved
228 Unresolved
Our verdict: Engaging with Poshmark at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Poshmark reviews & complaints 239

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Newest Poshmark reviews & complaints

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S
12:42 pm EDT

Poshmark never received my purchase!!!

Your seller Linzlucas31 is a thief! She's been active on the site and has yet to contact me about my purchase! I purchased the item
on September 11, 2018, should have only taken 1-3 days to ship and I received nothing! I contacted the seller with no response! I have filed 2 complaints against the seller and YOU guys have yet to respond! I'm sure the Better Buisness Bureu would love to hear about this.

SFBabe

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M
11:53 am EDT

Poshmark poshmark not responding to an order that was charged to my card and I haven't heard anything about when it's being shipped

Order #5ba197118c53b76858bdc6a
Order 9/18
Never heard anything once the order was placed. I contacted Poshmark and they never responded. I emailed again and the response was
I am not sure who I can talk to about an order that I placed was charged and never heard again.

Hi there,

Thanks for reaching out! We’ve received your email and our team is working as quickly as possible to answer your questions. Our goal is to get back to you in less than 24 hours; however, we're currently transitioning to a new email system to provide you with the best experience possible—so you may experience a slight delay. We appreciate your patience during this time.

In order for our team to provide you with the best assistance, please provide as much detail as possible including your username and/or order number.

In the meantime, search and find answers to some of the most common questions in our Support Center: http://bit.ly/PoshSupport

We will be in touch just as soon as we can. Thanks and happy Poshing!

-Poshmark Community Team

I emailed again and got the same email.

My card was already charged and I have not heard another word.

The email they have is [protected]@optonline.net

I just want to know what's going on.

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M
12:44 pm EDT

Poshmark customer service - verification

My account was frozen preventing me from buying anything even though i had earnings a available. Three days for a response from customer service and they told me they need id verification asking to see my card and statement! This is ILLEGAL. It is ILLEGAL to ask for that, its ILLEGAL to freeze money I have earned, it says right in their own TOS my earnings sre mine to use ir withdraw at ANY TIME. Bs. Im suing them

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J
1:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark dress

Ordered a dress online marked as medium and modled on modle I thought was the same. However when dress arrived, the style was slightly different and the fit was not how a medium fits on me. Tried to return for a refund but am being denied by seller and poshmark. Why? This makes customers not want to order from sites like this. What can I do? Any help this was my first time using Poshmark and If I cant resolve will be my last!

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I
2:07 pm EST

Poshmark buyer scammer

A seller whose email address is: [protected]@gmail.com
is a scammer. He has contacted me twice to conduct business outside of Poshmark at this email address wanting me to accept a cashiers check. Please close his account and/or block him from contacting me on my account. His poshmark id is @reno2321...My id is ohmytvc15db. Is there a way you can prevent him from sending me messages on my poshmark items? Please advise. Thank you.

Ilene LeClaire

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M
7:51 pm EST

Poshmark my designer sales

I have 100 percent reviews. But this company Does not care about seller. They let buyer do what ever they want. I am a dr and wvery thing I sell is designer, from neimans or saks. They allow buyers to play games, and then return, after the seller has lost sales.
They do not even check. But they are happy to take tgeir 20 percent. Worst Zi have ever seen. I have a huge closet on their website. I need to find someone to move it to.
Dr Muchelle Mo talbanoo

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J
6:10 am EST

Poshmark Buyer beware

Wish I had read all of the reviews prior to my purchase. Most of them are about non-delivery.
Unfortunately, the same thing happened to me. I ordered several items two months ago and they have never been dispatched. I don't know why, The order status states that all of them are in stock and are ready for shipping, but nothing happens with them at all.
I thought that maybe customer service would help me and resolve this issue, but they didn't.
Well, I have no leverages...

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W
12:03 pm EST

Poshmark fraudulent buyer

I am an established seller, and per your analytics in the top 10% and have all 5 star reviews. Last week, a seller purchased a brand new MK tote from me and it had tags everything. When it was delivered he complained that there were stains on it.
No pictures were shared with me. It was brand new item, with multiple new tags, & not a single stain. The buyer is brand new, using the site from November 2017, and I also shared with your team the kind of derogatory comments he posted on other seller's site. I also shared the pictures of the item that I shipped. Yet you sided with the buyer. At the minimum I thought that you play neutral and side with both buyer and seller, or side with an established seller with a stellar rating. Very disappointed with the experience.
I would like this case to be re-reviewed. Order id 5a05cd562aaaa02333a31222.

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C
7:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Poshmark did not receive a louis vuitton that went through a consigliere process @poshmark

I purchased a lv manhattan pm bag 2 weeks ago. seller shipped it to poshmark consigliere in california.. after a few days I received an email with tracking info from poshmark using usps.. tracked package to a brooklyn ny facility where it is now stuck with an alert memo stating that instructions were to forward package to a different address... scam scam scam.. I live in staten island... package is no where to be found. poshmark is very vague, with no care at all. you generate emails with no help at all telling me to wait 2 weeks.. ive waited long enough this is what you call consigliere service? I am no fool. your company is an outright racket of fraudulance. you need to be stopped.. stealing designer merchandise, blaming usps who is probably in on it too... how dare you!
59f3689b723432a9b40c37cb. order number

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Resolved

After stressful waiting and unclear tracking, package found its way to me

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L
1:30 pm EDT

Poshmark on 9/20/2017 my daughter liz. [protected]@gmail.com ordered for me a herve chapelier small tote bag (size) s) for $13.00 plus $0.99

I have never received a prepaid purchase made by my daughter liz.[protected]@gmail.com for a Herve Chapelier small tote bag (size: OS) plus shipping of $.99 (black w. red trim) to be sent to me her mother Merrel Marlin at 70 West 95th Street (19K), New York, N.Y. 10025 Order ID 5c2a762f176e65eOc50dd04a. It was ordered on Wed., Sept.20, 2017 at 1:50 PM. Please email me, her mother at [protected]@gmail.com. ASAP or call me at [protected] or cell at [protected]. Thank you. Merrel Marlin.

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S
6:47 pm EDT

Poshmark never received product

i place an order fro a victorias secert pink nation sweat outfit for 35 dollars FROM SELLER @sgi_usa and when the box arrived to my address i opened it and IT WAS NOT WHAT I PURCHASED! IT WAS 2 MENS BASEBALL HATS ...so i kindly mailed back the hats back to her with a note saying that i didnt received the item that i had purchased there must of been a mistake of puting the wrong shipping lables on the incorrect boxes with the wrong items inside, so she dont me to double check my box and i did there was nothing in there... so when she received the hats that i mailed back to her she LIED and said i sent her back the pink nation sweat outfit ..at this point i am very upset and annoyed by this situation she never sent me the item that i purchased from her still to this day>>> posh mark took my money i couldnt get a refund so iam here with no money and no item ... PLEASE DO NOT PURCHASE ANYTHING FROM THIS SELLER @SGI_USA HER NAME OHANA C PLEASE DO NOT BUY FROM HER

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S
2:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark service

Hi,
I am a Poshmark seller and had an issue with a Posh user leaving rude comments. I blocked this user and requested if Posh could delete these comments. They did it for another seller with the same user I had trouble with. Tiffany a customer service rep was rude and literally IGNORED my request. I submitted another email with no response. I feel like closing my entire store and just sticking to MERCARI with such horrible customer service.

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J
8:42 am EDT

Poshmark rising international dress

I ordered a Rising International dress, a brand I am familiar with, in a size Large. Well the seller must of washed it and put it in a dryer or something the caused it to shrink. I set them pictures. Also the measurements are not those of sizing given by company. Also has spots on back. TOTAL WASTE OF MONEY AND I AM 78 YEARS OLD. My name is Judy McNamara and I use with Poshmark as my email [protected]@yahoo.com

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J
9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark lady selling apple watches - and taking money

spoke with lady about watch and she is lying about her account /watch/etc.
she is stealing money from people. She disconnects her phone - websites/etc.
don't deal with [protected]@gmail.com or [protected]@gmail.com

860 area code -- state of Connecticut (CT). She communicates with texting. I have number if you want it. Now she doesn't except calls she excepted the sale of the watch and i paid her. Never received anything. Got an email from her stating she didn't receive funds. Wrong. Money came out of my account.

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M
5:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark posh tablet was under warranty but they are asking about charges to repair

I bought a POSH tablet from careforee (Family Mall Erbil Iraq), I submitted my tablet to carefore family mall and they sent it to POSH company, after 4 days i received a call from company that they will charge 10000 IQD to start work and let me know that if i have to pay more.
Today i received again a call and they said i have to pay 50 USD so they will fix mobile.
It has been just 8 months from now, and they give me 3 years warranty.

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D
5:05 am EDT

Poshmark frustrated

They protect their sellers and don't care about the customers. So the sellers do what they want. They may send your package when they want, they don't follow any policies at all. For example, my order was sent two weeks after I placed it, even though I paid for an express delivery. Once they have your money right after you ordered, you should forget about their existence. Because if you need their help, I doubt they will do something for you.
Customer service is a crap, useless and not helpful. Nothing to do here. Absolutely terrible.

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L
Lynnn37
, US
Apr 26, 2023 4:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Shipping is terrible for sellers too. I shipped an order out to a lady paid for expedited shipping. Sent it out on the same afternoon she ordered it on April 7th and it was finally delivered on the 15th. It was sent all over the place and I had to email USPS.

ComplaintsBoard
J
8:35 am EDT

Poshmark non-receipt of purchased items...

Do not purchase on Poshmark. For the 5th time in 2 months, something I purchased is not shipped. All Poshmark does is send a "reminder" to the Seller to ship. Poshmark does nothing to these negligent Sellers. Poshmark cares nothing about the Buyers, only their Sellers. You get excited to find something, purchase it and then get disappointed time and again when the Sellers are allowed to be non-responsive or respond "I can't find the item so I'm canceling your transaction:.

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D
1:45 am EDT

Poshmark used product with a pubic hair in it sold to me - disgusting!

Warning: plushmark = marked plush. Do not order from this company

I ordered sephora + pantone universe correct + conceal palette for $15 thinking I was saving 10 from the sephora site.

Yeah, right. I saved some money only to have that amount in dispute for a credit. The product I received was used as in you can see metal where there is no product. Who sells someone used make up? Worse? Yes! How about what looks like 2 black pubic hairs in the foundation.

I mean seriously.

Last slap in the face:? I send pictures demanding my money and two days later get an email (Boilerplate) that says I have to submit pics, blah, blah blah.

I am going to the health department, bbb, yelp, you name it, I must warn others. This is a horrible company that apparently allows people to sell other people their trash.

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M
5:54 pm EDT

Poshmark harassment

Hello I have been harassed on Poshmark the last few days from a seller under the name @classysassy01 . She made an offer on a bundle & I declined it. She was upset so started slandering my service & Boutique . I was very polite & expressed that Offers should not be communicated in comments . She called me a [censor] & I didn't read the rest. I'd like her account reported and taken down I don't want anyone to expirience what I had to for no reason. Thankyou

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R
11:34 pm EDT

Poshmark 42 inch flat screen I have not, received and I want my refund back.. its been over 2/3 weeks. and I still have yet to get my money.

My name is Mr Randolph, Peterson, My address is 3719Reading Rd #103
Cincinnati, Ohio 45229
The 42inch, #(5944485720b)
(687a34923ac87)when will I get my refund?.I've ordered many times on eBay, this has never happen before. I've been calling and leaving messages .after I was given this phone number #[protected])my eBay, pin is #(9840)Will someone Please tell me where my refund has gone.
Thank you.
Mr Randolph Peterson

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Poshmark Customer Reviews Overview

Poshmark is a popular online marketplace for buying and selling secondhand clothing, shoes, and accessories. The platform has gained a lot of positive reviews for its user-friendly interface, wide selection of items, and social networking features.

One of the biggest advantages of Poshmark is its community-driven approach. Users can follow each other, share listings, and leave comments, creating a sense of community and trust. This also allows buyers to ask questions and negotiate prices directly with sellers.

Another positive aspect of Poshmark is its focus on fashion. The platform offers a wide range of brands and styles, from high-end designer labels to affordable fast fashion. This makes it easy for shoppers to find what they're looking for and for sellers to reach a large audience.

Poshmark also offers a simple and secure payment system, with buyers' payments held in escrow until the item is received and approved. This helps to prevent fraud and ensures that both buyers and sellers are protected.

Overall, Poshmark has received high marks from users for its ease of use, social networking features, and wide selection of fashion items. Whether you're looking to buy or sell, Poshmark is a great platform to consider.

Poshmark In-depth Review

Website Design and User Experience: The website design of Poshmark is sleek and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter their search results effectively. Overall, the user experience on Poshmark is seamless and enjoyable.

Product Selection and Variety: Poshmark offers a wide range of products, making it a one-stop-shop for fashion enthusiasts. From clothing and accessories to shoes and beauty products, there is something for everyone. The variety of brands and styles available ensures that users can find unique and trendy items to suit their personal style.

Pricing and Value for Money: Poshmark offers competitive pricing, with many items available at discounted prices. Users can also negotiate prices with sellers, allowing for potential savings. The value for money on Poshmark is excellent, as users can find high-quality items at affordable prices.

Seller and Buyer Protection: Poshmark provides a secure platform for both sellers and buyers. Sellers are protected through Poshmark's authentication process, ensuring that the items listed are genuine. Buyers are also protected by Poshmark's return policy, which allows for returns if the item received is not as described. The platform's built-in safeguards give users peace of mind when making transactions.

Shipping and Delivery: Poshmark offers reliable shipping options, with sellers responsible for shipping the items to buyers. The estimated delivery time is provided upfront, allowing users to make informed purchasing decisions. Poshmark also provides tracking information, so users can easily track their packages.

Customer Support and Communication: Poshmark's customer support is responsive and helpful. Users can reach out to the support team through various channels, including email and live chat. The platform also encourages open communication between buyers and sellers, fostering a positive and transparent shopping experience.

Trustworthiness and Security: Poshmark has established itself as a trustworthy platform in the online marketplace. The platform's authentication process ensures that users can trust the authenticity of the items listed. Poshmark also prioritizes user security, implementing measures to protect personal and financial information.

Community and Social Features: Poshmark has a vibrant community of fashion enthusiasts. Users can follow their favorite sellers, like and share listings, and engage in social interactions through comments and private messages. The social features on Poshmark enhance the shopping experience, allowing users to connect with like-minded individuals.

Mobile App Functionality: Poshmark's mobile app is well-designed and offers seamless functionality. Users can easily browse and shop for items on the go, making it convenient and accessible. The app also allows users to take and upload photos directly from their mobile devices, streamlining the listing process for sellers.

Overall User Satisfaction and Recommendations: Overall, Poshmark provides a fantastic shopping experience for users. The website design and user experience are top-notch, and the product selection is diverse. The pricing is competitive, and the platform offers reliable seller and buyer protection. The shipping and delivery process is smooth, and customer support is responsive. Poshmark's trustworthiness and security measures instill confidence in users. The community and social features add an extra layer of enjoyment to the platform. With a highly functional mobile app, Poshmark is a go-to destination for fashion lovers. I highly recommend Poshmark for its overall user satisfaction and exceptional shopping experience.

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Poshmark contacts

Phone number

+1 (818) 523-3528

Website

poshmark.com

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