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Pos Malaysia
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www.pos.com.my
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1.0 967 Reviews

Pos Malaysia Complaints Summary

7 Resolved
960 Unresolved
Our verdict: If considering services from Pos Malaysia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pos Malaysia reviews & complaints 967

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Newest Pos Malaysia reviews & complaints

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L
7:25 am EDT

Pos Malaysia Placement of mail inappropriately

Mail delivered to home not placed in the mail box instead placed ON my cars ( first time was in porch ON parked car ; second time was ON my car outside of the porch ). The mail box is not obstructed by any objects or cars. This is unacceptable and I think pos malaysia should take action against this issue. My mail could be stolen if it is not placed into the mail box. Furthermore, simply throwing the mail on my car in the porch not only will cause damage to my car but all my mail were exposed to the rain.

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C
2:09 am EDT

Pos Malaysia undelivered parcel! bad service!!

Parcel sent on 10/7/2018 from Kuala Lumpur to Miri.
However, until now the item has yet to deliver!
Tracking num : EP525127329MY

Dear Pos Laju, we are expecting a good service frm Pos Malaysia, yet, item has yet to delivered for almost a month and it is within Malaysia. and the matter was unattended till now, Appreciate you can seriously look into this matter. TQ

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8:32 pm EDT

Pos Malaysia couriers complaints

This is to draw your attention to the unsatisfactory courier service by your company on August 2, 2018. Post laju people very lazy to deliver the parcel. Everytime I buy a things through online service they always ask the customer to self-pickup without leave any self-pickup notes even though I know we can collect the parcel without that slip. But one thing for sure this is their job and responsibilities to make sure the customer receive their parcel because we pay for your service. I at home and they don't even ring a door bell or what so ever, at least leave a notice but recently leave notice also lazy directly show unavailable address. Nothing can be done unless the employers take initiative to have a system that can track which postman deliver which package and get feedback from each address. Please make sure all the POST LAJU WORKER doing their duty properly. This behavior is not good for a company like you. I hope you will take a serious notice of this complaint immediately because it happened for a few times. Thank you.

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2:46 pm EDT
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Pos Malaysia undelivered item

I bought an item from an online retail shop on 24-07-2018.
Until today [protected], I still haven't received the item I ordered yet. Yesterday [protected], I used pos laju track-n-trace v2 tracking system and I found out that this useless pos laju delivery man sent it to the wrong person. Please send my item back to me pos laju. Thanks for your cooperation.

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8:54 pm EDT
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Pos Malaysia Kiriman Item

Date : 1/8/2018

Tracking Number : EN233821582MY

Kiriman Parcel

"Delivery attempted. We found premises closed and left a Delivery Arrangement Notice. Item will be kept for 7 days. Please contact [protected] or the number on the Notice for delivery arrangements."

This notice I got after checking online and it get to office at 9:08 PM.. Here is government institute but arrive at night?! Office close at 6.00PM.. Considerate the time as the item been collected out to delivery at 11.56 AM and it arrive to billing address at night?!

Why POS LAJU BALAKONG is soooooo troublesome with delivering?

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S
9:36 pm EDT

Pos Malaysia kiriman tidak diterima

Seller dah kirim barang dari awal bulan july tapi sampai sekarang tak sampai-sampai lagi. Kiriman dari kl ke miri. Apa tindakan yang boleh diambil? Telefon khidmat pelanggan tak jawab-jawab. Pos service ni sangat-sangat teruk. Tengok tracking kata 2 kali unsuccesfull delivery. Tapi kenapa takda letak notis suruh pegi collect. Bila pegi pos office kata system down kena beratur berjam-jam. Bila sampai counter kata barang misplaced. Kena tunggu mereka cari dan akan call. Sekarang dah seminggu tapi tak dapat call lagi.

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9:45 am EDT
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Pos Malaysia parcel (document)

Salam dan selamat petang

Pada 31.7.2018 Saya telah trace my parcel dan mendapati parcel saya berada di pos laju Bandar Dato Onn. Oleh kerana parcel (document) tersebut sangat penting dan saya perlu submit secepat yang mungkin kepada syarikat saya..maka saya bergegas ke Pos laju tersebut dengan jarak yang agak jauh dan perjalanan itu mengambil masa selama 1 jam lebih.

Apabila sampai ke kaunter pada pukul 12.30 tengahari kakitangan pos laju memeriksa no traking dan memberitahu saya bahawa parcel saya telah diberi kepada ' motosikal' dan masih dalam karung mungkin akan sampai esok atau lusa

saya bertanya perlukah saya pickup di pejabat pos Skudai kerana parcel tersebut sangat penting. Kakitangan tersebut memberitahu bahawa tidak perlu hanya tunggu di rumah

Apabila malam sekali lagi saya memyemak traking number..dan mendapati parcel tersebut masih berada di pos laju Bandar Dato Onn. Saya hairan apakah yang dimaksudkan oleh staff tadi bahawa telah beri kepada motosikal dan akan sampai esok atau lusa. Pada pandangan saya mungkin sistem tidak update parcel saya telah dibawa keluar.

Tujuan saya menghantar email ini adalah kerana saya ingin memastikan parcel/document tersebut akan saya terima dalam masa yang terdekat kerana ia adalah amat penting sekali..saya mohon maaf atas ketelanjuran tindakan saya ini

Berikut adalah butiran maklumat parcel saya
EP [protected] MY

NAMA : SITI HAJAR BT MUSA
ALAMAT : NO 23 JALAN MAKMUR 17 TAMAN DAMAI JAYA 81300 SKUDAI JOHOR
DATE POS : 26JULAI 2018

Saya merayu dan mohon bantuan agar parcel tersebut sampai dalam masa yang terdekat. Saya faham dengan keadaan parcel yang banyak memyebabkan kesukaran pada pihak Tuan..Saya mohon beribu kemaafan kerana aduan dan rayuan saya ini

Segala kerjasama dari pihak Tuan amat saya hargai

Sekian, Terima Kasih

SITI HAJAR

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L
11:02 pm EDT

Pos Malaysia servis lambat gila.

Servis sangat lambat..sy cek dalam transtation, barang saya dkt pos laju pasir gudang..sy cuba call pos laju sana utk tnya barang..tapi sayang, panggilan sy tidak dijawab..ok xpe..sy bleh terima..mngkin kekurangan staff..dan sy cuba pergi ke sana utk tnya barang...staff sana cakap barang dekat station..maksudnya! Station mana..sy pelik..sebab dulu pernah jd mcm ni..n then pegi sana kejap.je sttel trus dpt brg...tlg fikir orang lain ..sebab yg semua pegi sana x semestinya dekat...pliss..tlg bg kerjasama..HQ.. Tlg ambil tindakan&ubah cara ini..sila respon secepat mungkin..saya amat kesal dengan tindakan staff..sy ke sana lebh kurang 40 minit..sangat kesal..TQ.

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F
4:51 am EDT

Pos Malaysia dokumen dikirim tidak diterima oleh penerima

Pada 16/07/2018 jam 10.26 pagi saya telah membuat penghantaran barangan (dokumen) pos laju nombor tracking EH697845715MY di Pejabat Pos Laju Sandakan. Nilai barangan yang saya pos adalah dokumen asal Road Tax yang berjumlah RM260.60. Saya telah membuat penghantaran kepada anak saya bernama KHAIRUL IKHWAN BIN SAIFUL di alamat Q1-3, Tingkat 3, Fasa 5, Jalan Bundusan, 88300, Penampang, Kota kinabalu.
Barangan tersebut tidak diterima oleh penerima selepas 3 hari. Pada lebih kurang jam 2.55 petang @ 21/07/2018, anak saya telah pergi ke Pos Laju Kota Kinabalu untuk membuat aduan dan diberitau bahawa surat ada bersama tukang hantar surat dan dijanji surat akan dihantar ke alamat penerima. Pada 27/07/2018 anak saya pergi sekali lagi ke Pejabat Pos Laju kota Kinabalu sebab barangan belum diterima dan diberitau pergerakan surat tidak diketahui dan di suruh untuk membuat surat aduan. Pada 30/07/2018 telah menyusul perkara di Pejabat Pos Laju Kota Kinabalu dan diberitau barangan tersebut sudah "declared" hilang dan disuruh membuat surat menuntut pampasan. Saya membuat laporan ini untuk membuat tuntutan pampasan.

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12:46 am EDT
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Pos Malaysia complaint, ada guna ke klu service takimprove!

pos laju brickfield posmen yang hantar parcel sangat rude. bila inform untuk posmen utk serahan kedua, dia says NO!

call pos laju, tggu dalam talian sampai habis kredit, still dengan harap maaf, pegawai perkhidmatan kami masih sibuk. Sibuk ke dah mati? if xnak pick up phone, jangan bagi no tel utk customer call!

Pos laju imrpove your service, in the meantime, patut tukar nama jadi Poslambat!

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S
8:32 pm EDT

Pos Malaysia telefon tidak diangkat

Saya telah cuba telefon poslaju kuantan jln bukit ubi dari pukul 8.30am hingga 9.30am. Sehingga kini telefon saya tidak dilayan. Beginikah layanan poslaju terhadap pelanggan? Adakah telefon itu sekadar perhiasan? Perlukah staff anda meletakkan telefon kembali selepas diangkat? Adakah itu dikatakan beradap? Tolong baiki kekurangan ini supaya senang kami berurusan dengan pihak poslaju. Terima kasih

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I
Izzati Hanim
, US
Jan 08, 2021 5:34 am EST

Barang saya tak bergerak dari 2 hari lepas, kuantan ke maran bukan nya sampai kena rentas negeri pun. Tapi kenapa barang saya tak dipos ! Saya nak guna barang tu hari esok. Septutnya 3 hari tu masa yg cukup untuk. barang sy sampai dari kuantan ke maran. Saya dah cuba call dari tengah hari ke petang langsung tak dilayan ! Bad service lah ! Menyusahkan customer !

I
I
Izzati Hanim
, US
Jan 08, 2021 5:37 am EST

Pihak pos laju pun takde bagi apa2 notice tentang barang lambat sampai !

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B
7:32 pm EDT
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Pos Malaysia pos laju

Pos laju di hantar melalui drive thru Bangi pada 25/7/18 yang di alamat kan ke puchong. Sehingga hari ini 30/7/18 masih belum di terima. Berbaloi kah saya bayar perkhidmatan pos laju tetapi dapat service macam pos biasa? Saya amat berdukacita kerana secara tak langsung ia juga menjatuh kan credibility saya kepada pelanggan. Harap pihak tuan dapat ambil.tindakan yang sewajar nya . Tracking number : EH692848661MY

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S
8:12 am EDT

Pos Malaysia kotak dikoyakkan & barang dicuri

Saya membeli kotak poslaju saiz L 10kg berharga rm30.10 tracking no. EP474068142MY.Saya pos brg pd 18 julai 2018 di pjbt pos kuala krai.barang sampai kpd penerima 10 hari kemudian pada 28 julai 2018 dgn serahan terakhir dari pjbt pos klang.kotak yg mahal tersebut disyaki dikoyakkan dan dibalutkan dgn plastik lutsinar putih setelah ada brg didalamnya dicuri.semasa penghantaran sy x balut pn kotak tersebut.3 helai tudung dgn jumlah harga rm60..(woii tudung nk tutup aurat pn ko bulih curi).saya byr mahal kos pos tp ini jd nya.gambar bukti ada.sekian

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S
9:30 am EDT

Pos Malaysia integrity issue

Been told by bank system where pos laju delivery came today 27.07.2018 around 1020hr and no one at home. It really surprise me that, my wife 24/7 at home and I checked my cctv, no one came to my door step at all. Pos Laju officer been lazy and lying too often and become norm to them or in their DNA. I made complaint before on the same issue at Pos Laju Cheras counter, but seem like no one cares bout it.
I hope Pos Laju take this matter seriously and take immediate action against those lazy and lying delivery officer.
Delivery note number given by bank for my delivery - EZ010684004MY.

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M
6:45 am EDT
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Pos Malaysia delivery

I received the slip saying that the delivery attempt was unsuccessful due to nobody at home.

There are at least 2 peoples at my house at all time. How can they say that there are nobody at my house? Your delivery staff make no effort to ring the bell or honking and just simply leaving the delivery notice. I am facing this problem for almost all of my packages. Is this how POSLAJU serve it's customer?

Please rearrange for second attempt and please make sure it is successful because THERE ARE PEOPLE IN MY HOUSE!

My tracking number: RP361960628MY

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A
3:12 am EDT

Pos Malaysia delivery lambat

Status yang di update di EMS, pos laju dan GMarket (website yang saya beli barang) tidak tally.
Sebagai contoh:
Status di EMS tracking pada [protected], 11:17 am: Delivery attempted
Status di GMarket pada [protected], 11:17 am: Delivery unsuccessful
Status di Pos laju tracking pada [protected], 11:17 am: Tiada status di update

Manakala pada [protected] hingga [protected], status di Pos laju tracking adalah Arrive at delivery facility di Pos laju Segambut.

Pada [protected], panggilan telefon telah di buat untuk bertanya mengenai keberadaan parcel kerana status yang di update pada [protected] adalah berbeza beza seperti yang di nyatakan di atas. Pada hari yang sama, panggilan kedua telah di buat untuk meminta penghantaran parcel di segerakan. Pihak pos laju berjanji untuk menghantar dengan segera dan akan sampai sama ada pada [protected] atau [protected].

Namun sehingga [protected], tiada penghantaran di lakukan. Satu lagi panggilan di buat, dan pihak pos laju berjanji untuk menghantar pada [protected].

Tetapi, akan sebab parcel diperlukan dengan kadar segera, saya terpaksa mengambil sendiri parcel di Pos laju Segambut pada petang [protected].

Aduan saya di sini, sila update status yang tepat di laman track & trace dan lakukan penghantaran dengan segera, terutama sekali setelah aduan di lakukan. Apa guna saya membayar servis penghantaran tetapi barang itu tidak di hantar kepada saya. Servis pos laju amat mengecewakan. Ini bukan kali pertama perkara sebegini terjadi. Sila ambil tindakan yang sewajarnya dan perbaiki servis anda.

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Y
yasmin nurani abdul halib
, US
Aug 10, 2018 4:16 am EDT

Status yang dinyatakan semasa semakan ke atas barang dari GMarket Korea yang dihantar melalui EMS menunjukkan 'unsuccessful delivery' pada jam 11.11 am pada 10 Ogos 2018 tetapi mengapa tiada makluman dari pihak berkaitan mengenai kegagalan penghantaran ini? Bukan boleh call penerima ke? Lokasi barang saya pun tidak dimaklumkan dgn jelas. Hanya dimaklumkan di lokasi MY6815.

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K
10:57 pm EDT

Pos Malaysia late delivery

Pos laju, i would like to suggest better if you could never use the landline at all. What is the use of a phone if you can't answer the call nor its engaged all the time. Especially Puchong area. Korang ni berapa lama nak simpan barang orang ? Service delivery company lain okay je. Hang punya apehal macam ni ? Selalu lambat, lepas tu call tak angkat. Takde guna ada tracking number, landline kalau satu pun tak bagi manfaat. Baik jangan guna landline langsung. Satu barang takkan nak tunggu sampai setahun ? Please lar, takde guna ada complaint board if you guys are not going to read all the complaints and improve your service.

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10:54 pm EDT
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Pos Malaysia call the customer service but always busy

i tried to call poslaju customer service since yesterday (25/7) until today but its always busy . I contact to make the 2nd delivery for my parcel but its really disappointing because they never pick up the call.
Eventho i tried to call poslaju cawangan serahan subang jaya to ask bout my parcel but still no one pick up the call.it is really dissapointing.
really hope poslaju incharge person will upgrade the service more better.

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N
8:50 pm EDT
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Pos Malaysia poslaju

Pada 13 Julai barang telah dipos keluar dari Poslaju Beruas, Perak. Sampai di Poslaju Brickfields pada 14 Julai 2018. Dan masih di situ sehingga hari ni. Bila saya call sorang pun tak angkat. Service memang teruk sangat. Dan dokumen tersebut dokumen penting. Poslaju Brickfields sangat teruk. Sekiranya tiada apa-apa tindakan saya akan lanjutkan lagi aduan ini.

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7:27 pm EDT
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Pos Malaysia pos laju bandar dato onn branch

Item arrive at this branch and they took more than a week to process and another week to deliver. Furthermore they dont really deliver to the address given and ask to collect by ourself. I dont think this is the system that Pos Malaysia provide. In addition, when I went there to pick up myself, the item cannot be found. Pls consider us as customer and we pay for your service. The item we send using your services was important, valuable and we need to use it adhock. Do upgrade the system in this branch.

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Phone numbers

1300 300 300 1300 225 258 More phone numbers

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www.pos.com.my

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