Pos Malaysia
reviews and complaints

Saya Liyana Zulaikah binti Ibrahim ingin membuat aduan berkenaan parcel no. tracking - EN431648900MY terkoyak serta barang didalam parcel turut terkoyak.

Parcel sepatutnya sampai(dispatched out) pada 11/9/2017 tetapi parcel tersebut terlewat sehari dan sampai kepada saya pada 12/9/2017. Saya telah menghubungi pihak pejabat pos serahan cawangan Jelutong, Pulau Pinang pada 11/9/2017 dan mereka memberitahu parcel tersebut telah diedarkan ke pejabat pos Jalan China st., Pulau Pinang dan sedia untuk dihantar tetapi parcel sampai pada 12/9/2017 . Namun, apa sangat mengecewakan parcel yang sampai dalam keadaan yang tidak baik (terkoyak) serta barang didalam parcel jugak turut terkoyak.

Bersama-sama ini saya sertakan gambar parcel dan item dalam parcel yang turut terkoyak. Pihak tuan boleh menghubungi saya di [protected] untuk sebarang maklumat berkaitan aduan ini.

Saya sangat berharap agar pihak pos malaysia mengambil tindakan selanjutnya berhubung perkara ini.

Saya telah hantar bungkusan poslaju di poslaju Batu Caves pada 7 SEPTEMBER 2017 10:09 AM untuk dihantar ke Bandar Baru Salak Tinggi. 11SEPTEMBER 2017 pukul 8:07AM bungkusan sampai di Pos Laju Nilai. 12 SEPTEMBER 2017 3:15pm penerima masih xdapat lagi bungkusan tu. Saya check status masih lagi di Pos laju Nilai. Saya call hotline [protected] x diangkat. Kenapa lambat sangat boleh hantar sedangkan Gombak ke Salak Tinggi dekat je

11/9/2017
Roslina Binti Tormodi
Tracking No EP384268772MY
Postage ke Northport (Malaysia) BHD

Barangan postage saya masih belum diterima. Barangan telah sampai ke Fasiliti Pejabat Pos Laju Pelabuhan kelang pada 8/9/2017 hingga kini masih belum melakukan pengahtaran dan masih berada pejabat pos. Diminta pihak tuan menyegerakan penghantaran tersebut.

I called customer services like i dont even know how many times couldnt count anymore and almost used up my credit just to wait for anyone to pick up, CS hotline sucks, as for delivery, my customer waited at home for 2 days but the parcel was stated unsuccessful delivery and was sent to the ezibox at petronas segambut, so we waited for the password but there was no password given, when i checked the tracking it stated that expired days in ezibox and it had been remove, seriously ?! no password no calls and that easy to just remove the item ?!

Saya sedang menunggu parcel saya Em729364289my dari 8hb Sept sehingga hari ini 11hb Sept belum kunjung tiba... sepatutnya 8hb dah out of delivery tapi kenapa sampai hari ini masih tak sampai2 lagi? Sedangkan saya berada di rumah sepanjang hari.

Berurusan dengan post laju memang sangat buang masa, merugikan & mengecewakan.
Harap perkhidmatan boleh dipertingkatkan lagi!

hello pos laju please upgraded your courier service n your staff educated how come i order so many things i use pos laju ship from kuala lumpur to johor bahru need about 10 days like am ship my things from china, i urgently need the things u know ! i check from your tracking system( out of delivery) but i never received! already about 10 days, then i see pos laju staff he say my things will ship dont know when, its good courier service ? !

This is regarding the irresponsibility staffs of yours in Cawangan Serahan Subang Jaya and high chances that I wouldnt be the first who complain.
Your staffs, did not send they parcel and I tracked my parcel it reached at 6th of Sept amd yet till today I havent receive anything
This isnt the first time this happened and they dont deliver amd then they said its delivered. No called nothing From them. When i called . Never Ever They Pick Up. So in the end all the delivery charges that we pay is FOR NOTHING ? AND I (INCLUDING A LOT OF PEOPLE) GOTTA GET IT THERE ?
PORDON MY LANGUAGE BUT U HAVE TO GET YOUR [censored] TOGETHER. Maybe if you people really care (doesnt seems like it since is not really your problem right) in order for u to understand the situation more u can kindly google that place amd see the review there. Is very dissapointing . I hope u can do something about the place. It is BAD.
Anyways my tracking number for my current parcel .
EP394469249MY

Hi, my tracking number is EH579251457MY, they stated it as unsuccessful delivery but I'd stayed at home for whole day and they didn't arrive at all! How come this happen! This delivery already delay few days and now happen this again! Can you all please settle it ASAP! I'd received numerous parcel but this is the first time I faced this kind of problem.

Hi, i would like to complain that my item that is [protected], have arrived at pos laju muar but the item are sent to cawangan serahan tangkak. How can this happen? I'm never been in this kind of situation.

2. Pos laju muar are getting worst day by day as my item already at the pos laju but they didn't delivery it to me and they delivery it too late.

3. We have pay the delivery money so ask your employee to do the job properly.

Lastly, I'm very disappointed on pos laju service. Next time, I'll will not using your service again.

Hope you can settle this issue as soon as possible. Thank you.

I don't understand why they called themselves as posLAJU while their service was SLOW. Calls hundred times also hard to get answered. The parcels being delayed for few days while the tracking system showing it's been dispatched out. If already dispatched out, then where is the parcel since after 3 days also I didn't receive anything? I just call to ask the status of my parcel. Are your staff really busy to pick up calls, or too lazy ? Instead, We are paying for your service!

Very bad service of Pos Malaysia. Toll free [protected]- customer service won't pick phone- send email to customer service, no reply expect auto replied. Lot of complaints at FB pos Malaysia. Delivery man never leave calling card . What happening to Pos Malaysia? makan gaji buta? Hell o Mr.CEO r u aware of this problem or you pun makan gaji buta?

I am now telling to all my suppliers not send my parcel using Pos malaysia. Very cheap and bad service.
Taman shamelin perkasa staffs mostly female are rude..

Today, I visited post office Pasir Panjang. The only lady staff really disappointing. I que up almost an hour for updating my ASW 2020 arround 3.40pm. She said unable updated due to dont know what reason. This is not the 1st time she being so rude. I remember the 1st time when I enter, she don't want serve me dispute I asking whether I can pay my bill. That time I don't know I need to que up for my turn to pay bill. This is due to previous staff had retired. She never inform me and keep busy doing her job like nobody business. She is the supervisor for post office Pasir Panjang. I know the place we come from are Kampung, that no right to look down on people just because they deal their business in post office. I hope higher management look serious on this complaint. Is it this is how Post Office Pasir Panjang staff service like this? She should at least be nice to other customer. Everytime I pay my bill, I don't feel like going to post office Pasir Panjang.in the end, I need to travel far to other post office instead of Post office Pasir Panjang.

30/8/17 Rabu
Pagi saya dah check traking number saya dan diberitahu parcel saya dah out for delivery pada 9:28am..
Sehari saya tunggu di rumah tapi barang tak sampai2. Saya dah call kat poslaju Cheras banyak kali tapi tiada orang jawab. Saya call [protected] dan diberitahu parcel saya tak sempat hantar hari ini dan akan di hantar semula pada isnin depan 3/9/17.
Kalau sampai hari isnin baik customer guna pos biasa..apa gunanya pos laju tapi lambat juga sampai?
TOLONG LAH! KALAU PARCEL TU PENTING MACAM MANA?
PADAHAL PARCEL TU POS DARI AMPANG KE AMPANG JE !
CUSTOMER BAYAR BUKAN FREE..UPGRADE LAH SERVICE POSLAJU TU! JANGAN LEMBAB SANGAT ! Bagi alasan tak sempat hantar pulak!
Memang kecewa la dengan poslaju ni.
Tak bertanggungjawab!

Merujuk Perkara Diatas dan lampiran yang di sertakan.

Pada 25. Aug. 2017, kami menghantar dokumen ke Mail Boxes ETC Custom Zen SDN BHD jam 16.48 dan sepatutnya dokumen akan di pungut oleh pegawai pejabat pos pada 26. Aug. 2017 sebelum jam 12 tengahari.
akan tetapi kenapa dalam sistem 29 Aug 2017 baru sampai Pej. Pos Petaling Jaya dan 30 Hb Aug masih di Shah Alam.

Mohon jelaskan dokumen urgent saya akan sampai ke Client sampai bila?

I online seller, everyday go to poslaju machang to post out my parcel. But i didnt know why staff di poslaju machang bersikap kurang ajar dgn customer. Staff girls of course. Tolong la belajar communicate skills. Teruk betul services. Kalau bercakap elok2 tak salah pun dgn customer. I guess she is a new staff. Before this ok je. But that new staff kurang ajar cara bercakap ! Please upgrade your services .

ER012471695MY - Ini tracking no sy.

Ini perjalanan parcel sy.

25 ogos 2017
(3 pm) - item pick up at PO kepong
(8 pm) - item dispatch out from PO Kepong

26 ogos 2017
(3 am) - consignment dispatch out from transit office
(10 am) - item can be collected at PO Kepong?

Alamat parcel sampai sepatutnya di Pos Laju Keningau.

Pergi cek di PO Keningau, apabila dia nmpk parcel x smpi ke PO Keningau, dia kata parcel dah naik kapal, tp mungkin dihtr balik ke PO Kepong? Logik ka x tu? Geram pula bila fikir skg. Apa salahnya tolong cek di stor tu dulu sblum suruh sy balik n urus sndiri (deal dgn pengirim, suruh dia cek balik di PO Kepong), sdh terang nyata brg sdh naik kapal.. mana tau salah key in data dlm sistem ka..

Mau tanya, siapa sebenarnya yg bertanggungjawab update status brg dlm sistem online tu?

Hrp2 esok status dlm sistem sdh diubah, mls bg penerangan dgn cik PO Keningau.

Sekian aduan dari sy.

EM796067345MY This is my tracking no i was at home the whole day waiting fir my parcel but they didn't deliver instead when i check the poslaaju tracking it shows unsuccessful delivery and collecting at poslaju. This is the 2 nd time happening to me. Im paying to gt delivered to doorstep but this is really very disappointing . Each time i call the hotline no one answers and my money is been deducted. Wasting mu money time energy to collect the goods. Worst service. Hope you will look into this matter seriously. I think im not the first one.

Pertama, saya beli barang online minggu lepas. Jadi, saya patut terima barang 1 hingga 3 hari waktu berkerja. Tapi sekarang sudah 5hari saya tidak terima barang yang dihantar oleh pengirim. Kata pengirim sudah hantar dan beri saya track number EN845240475MY. Barang yang sepatutnya sampai sudah dikembalikan ke pengirim atas alasan alamat tidak dapat dikesan. Sedangkan alamat saya berikan adalah benar. Adakah ini sengaja dilakukan oleh pekerja poslaju yang tidak berusaha mencari alamat? Selama ini pun tiada masalah menghantar barang ke alamat saya berikan. Jangan gunakan alasan atau berikan laporan tidak munasabah atau makan gaji buta.

The report about my damaged parcel (CD316538688MY) was made on 2nd of August 2017 by me, as a receiver (Mohd Izzatul Farhan Bin Kassim) and also by a sender (Castle IT). I even brought my damaged item to the Pos Laju Labuan in order for them to see and capture some picture as evidence. It has been almost a month since the report was made, but up until now, there is no single update from Pos Malaysia HQ regarding on this matter. The PIC is Encik Umair.

Can I have clear update about this matter?

I buy thing online, in kota bharu, kelantan. The packet is delivered in 13 augst 2017, but till 16 augst, the packet is lost contact. Usually the packet i can get in one weeks. But till now i can not tracking that packet. It is lost or what? My track number is EE [protected] MY. The last route to Indonesia at augst 16 from malaysia post EMS/pos laju MYKULA.