[Resolved] PopReal / very bad company to deal with
I purchased from PopReal twice. My first experience with them was ok, but second one was a total disaster. I paid for my order and was supposed to get a tracking number but they did not send me anything. I contacted PopReal support service and they said I'll get my number within a couple of days. One week later I contacted them again and asked them to cancel my order. I was quite suspicious because it was taking way too long. They cancelled my order but did not refund my money. When I contacted them I heard nothing but empty promises. There is something wrong about this PopReal, I recommend to stay away from it. I hope I'll get my money back soon.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
PopReal Customer Care's Response, Jan 12, 2017
Hi Kiff, we're sorry for the inconvenience caused, and could you please message us your order number on Facebook, or send us email to [protected]@popreal.com, we'll check details and help you to solve the issue, thanks
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