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Posted: Dec 7, 2017 by    

not getting full refund

Complaint Rating:  0 % with 1 votes
0% 1
Placed an order using PayPal but it didn't allow me to enter the discount code. Contacted the customer service if can apply the code and was told the payment has gone through and if I could order more items in lieu of the discount. I couldn't find anything I wanted so I asked them to cancel the order so I could place a new one. All this happened within 15 hours of my purchase and according to their site, I could get a full refund within 24 hrs of pirchas . Didn't get any reply until the next day, basically asking me to add more items to my order. For the next three days they asked the same thing and not addressing to the refund then finally they asked if I could keep the order if they gave me the discount. I got so fed up that I just wanted to cancel their order. Until now still hasn't resolved.
Complaint comments Comments (0) Complaint country China Complaint category Clothing, Shoes & Acc

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