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1.1 148 Reviews

PopReal Complaints Summary

5 Resolved
143 Unresolved
Our verdict: If considering services from PopReal with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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PopReal reviews & complaints 148

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E
4:29 am EDT

PopReal do not use popreal!

Do not use PopReal website and don't give them your credit card information. I was trying to make an order but wasn't able to do that because their site refused to accept my card. I tried twice and twice got an error page. I decided to buy from another place, because there was nothing I could do about PopReal.
But then several hours later I got charged twice! And when I contacted PopReal they claimed that they didn't take my money. But my bank statement clearly showed who and when billed me and I had all the proofs it was Popreal! Despite having these proofs I wasn't able to do anything. I advice everyone to avoid doing business with PopReal!

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10:42 pm EDT

PopReal late delivery & very poor service

I ordered 7 items, and only 3 items arrived after 2 weeks from ordered date, and I wasn't informed at all on the status of the other 4 items as to why they didn't arrive in the same package. Most importantly, the 4 items that didn't arrive, I needed it for an event. So I sent an email to get a refund for the 4 items that didn't arrive since I didn't need them anymore, and I had to find my own way to dress up for the event as I had no idea if they were still gonna deliver those 4 items. It took someone 4 days to reply to me, and all she had to say was the items were on the way, and they cannot do a refund. I am very unhappy with the service, I felt cheated and don't they have a return policy?

The customer service agent came back, saying they'd over me $10 coupon on my next order, first of all, that $10 coupon I could have gotten it myself by filling in the feedback, secondly, seems like she didn't exert any effort at all to actually help me. And after the service the company has provided, what makes her think I'm ever actually gonna purchase from them again?

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9:49 pm EDT

PopReal popreal dress

Ordered a dress from here to be used as a flower girl dress for a wedding. Arrived within 2 weeks but the dress had an oily substance on it which stained the white dress yellow. The dress also was sup posed to have a bow that fastened to the back. The pin that holds the bow was snapped in half and the bow was torn and unraveling. I immediately emailed and called them with no response. It was not until I told them I would be posting a negative review that someone responded told me to "cut the strings" and that they would give me a $5 coupon. No word about the broken bow or the fact that the dress is completely stained on the back. Apparently, this type of merchandise must be acceptable to them. I now have to go to a seamstress to see if she can fix the brand new dress I just bought and I'll probably never see my money back. This business should be shut down until they are since they are basically stealing money from people.

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7:42 pm EDT

PopReal clothing

They sent my order excessively late. I didn't receive the first package acc they said it was my problem to take it on with delivery company. Very rude customer service that sighed I made a rude remark thinking I was not able to hear. According to customer service they are not based in the United States of America and there was a language barrier. They did not want to resend the second first package which contained the most items of my order.

Both packages pertained to one order however, they sent them separately, separate dates. When I called and complained that my order was incomplete, they said they had sent a package prior.

Basically I spent nearly $300 and I received only two outfits. They didn't offer a replacement and said I had to deal with the delivery service and the loss. They kept calling me at inappropriate times wake me up at night several times and during work hours. I just gave up.

When I tried to contact them again no answer and no voicemail. I think those dissatisfied sure report them and their business. Or review will not affect them much.

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8:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PopReal product and service

I ordered 2 dresses for my niece they were supposed to arrive in 5-7 days. They arrived 5 weeks later. The costumer service was terrible. Every time I sent an email complaining about the delay I get a response :" do you mind waiting few more days!?" . Eventually I received the dresses. They are bad quality and don't look even close to the website. They are so cute on the website. the ones I received look terrible. The shirt I order looked like it's linen and looks amazing. The one I got is cotton, the neck looks terrible and the sleeves are much shorter. I would not recommend wasting your money.

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1:48 pm EDT

PopReal popreal/very poor customer service

I received my package on time. Which is the only good thing about this company. I ordered 3 matching Mommy & me dresses. I emailed them 3 times to exchange 1 of my daughter's dresses because they sent me the wrong size (130) then what I ordered, which I ordered a size 120. I also asked for a return address to see about exchanging the sizes of my dresses. The medium size dress I ordered was a medium but I asked to exchange for a large, another dress is a large I ordered but want to exchange for a medium. The other dress I would need an XL instead of a large. But have not received an email back.

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7:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PopReal has left an official reply on this complaint.

PopReal they have very poor service

Hello.
I have purchased two dresses from Popreal and returned one dress because it was of an incorrect size. Popreal support said that I'll get a replacement within approximately two-three weeks, but that did not happen.
Last time when I contacted Popreal, they said that replacement was sent and would be here any time soon. I asked for a tracking number but they did not reply.
Actually that was the last thing I heard from them and since then there was no news about my dress. No matter if I'll receive it or not, I will not buy anything from this store again. They have very poor service and they need to do something about that!
Thank you for reading this!

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3:44 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PopReal has left an official reply on this complaint.

PopReal very bad company to deal with

I purchased from PopReal twice. My first experience with them was ok, but second one was a total disaster. I paid for my order and was supposed to get a tracking number but they did not send me anything. I contacted PopReal support service and they said I'll get my number within a couple of days. One week later I contacted them again and asked them to cancel my order. I was quite suspicious because it was taking way too long. They cancelled my order but did not refund my money. When I contacted them I heard nothing but empty promises. There is something wrong about this PopReal, I recommend to stay away from it. I hope I'll get my money back soon.

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Johnniecia
, US
Aug 17, 2019 6:52 pm EDT

Placed order in March, never received. Local Post Office did not have record of tracking# provided. Received email that they got items returned to them. Told I could reship for $6. Sent the $6 and they said, no its $10, then $12. Declined. Promised a refund 2 months ago and just keep getting run around to wait, and wait some more and some more.

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Na Wysokim Obcasie
, US
Jul 24, 2019 7:58 pm EDT

I love this site and I do shopping there very often. I am not only a mother but also a photographer and I value high quality clothes at low prices. I have never met such a wide choice and such beautiful dresses for my mother and daughter. Believe me, it is worth ordering there. The products are simply sensational

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Maria Shiffer
, US
Jul 15, 2019 12:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am very surprised with this page, I thought that my shipment was going to take a lot but I arrived in less time than expected, the designs were equal to the page and the fabric is of good quality. For now I recommend the page a lot and I'm going to make other orders for my mom and my sister!

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Kabbab bhai
, US
Jul 02, 2019 1:33 pm EDT

I'm content with my solicitation in this shop. All that I got is what I found in the photos. Quality is extraordinary at a very sensible expense. Verifiably a recommendable shop!

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Gulab bhai
, US
Jul 03, 2019 1:54 am EDT

I worship the idea of the things I used to buy from different stores on the web yet this one has my trust as they don't choose quality and the transport times are superb soo far best experience take a gander at yourself and you'll come to consider their superbness. much esteemed.

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Shahb bhai
, US
Jul 02, 2019 10:26 pm EDT

It is amazingly moderate! I obtained 4 sets for my niece, she was content with those pieces of clothing sets! In like manner, their customer organization is helpful when I demand the right size for my niece! I 100% recommend this shop!

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Farhan Babu
, US
Jul 02, 2019 10:03 am EDT

I mentioned a few pullovers for my young lady. All future-great, well-guaranteed bundle and express conveying. fantastic quality, pieces of clothing have no awful stench and are fragile to the touch. I recommend you from the whole heart if you are looking for good pieces of clothing for your children.

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Rehab Mahi
, US
Jul 02, 2019 6:30 am EDT

Clothing looked like pictures, verry incredible quality and verry fragile for my childrens skin.
I like that moreover I can find here stuffs that I can get various spots, verry current and with better than average prints. I genuinely recomend it.

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Razeen khan
, US
Jul 02, 2019 5:01 am EDT

A more brilliant things than the other, different front line ones and the ones for young ladies there are dresses for the majority of the events. Other than the shoes and wears there is an extra session that you can purchase various things as well! The site is useful to research and discover what you need.

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Khan Ahmed
, US
Jul 02, 2019 11:30 pm EDT

Their movement time and customer organization are both amazing too.
It was quick and simple. Definetely Will purchase once more, and I thoroughly prescribe to do your shopping here! The costs couldnt be better and furthermore.

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