Popeyes reviews and complaints 1317
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popeyes
I went to Popeye's drive-thru, no one came and responded. I had to drive around to the pay window. I paid for my food. She told me to drive around and someone would bring it out because they had to cook more spicy chicken. I waited in the parking lot for someone to bring my food out they never did. I was in that parking lot for about 45 to 50 minutes before I drove back around through the drive-thru and had to wait four other cars to place their orders. Once I got to the window I explained to her that no one came out to bring my food. She said Well ma'am it's the chicken just came up. I said but I was told 15 minutes, she said you were given the wrong information. This information was given to me by the manager she was not apologetic at all, pretty cold-hearted. And pretty much gave me a refund and sent me on my way.
large soda being charged $3.89 plus tax
Me and my Husband went to popeyes in york pa at 1045 Mt Rose bought a 4pc meal got the reciept went home chicken wasn't extra crispy or hot called manager never called me back and whoever answered the phone said there was nothing they could do poor service. I feeled the survey out on the back went back and asked how come a manager never called back they said he never answer complaints. Seriously? I hand my survey in for the free items on the back as long as i purchase a soda for $3.89 even a 2 liter doesnt cost that much. I experienced poor managament service, Team Member service and over charge for a large soda. I am not a happy customer
poor service
Monday Aug. 20- 6:30 p.m. after shopping at store #11992 in crestwood, il, since it opened several years ago i have never been treated so rudely by staff! I placed my order and the "clerk" asked if i was sure that's what i wanted "did i read the coupon?"
yes, and i have used the same coupon many times before- they asked if i was sure that's what i wanted? i replied "every time I come here." they said the company
changed its policy on coupons I asked "the company or the franchisee?'
They didn't respond- another (older) clerk whispered to the clerk and they then
filled my order properly which had been rung up to my specification!
the next day i stopped at a different popeyes which i have frequented and asked about
coupons they remembered me as a regular and said nothing has been changed, but
they have heard comments about the shop in Crestwood!
after giving a lot of service to this location one employee's action can cause this franchisee to lose my business- as well as, other faithful customers--- a good product goes nowhere without good service!
service
The cashier Leandra Cohr who served me this Aug 22 at 1283 E Leland road in Pittsburg Ca was so rude, she throw the plate in my face when I told her she was rude I almost called police. She was impatient because it took me a while to order because I'm not familiar with the menu. I was Asian probably she was profiling me as stupid and don't know English. She is a hazard to the company's image and a danger to guest. I have never been humuliated so bad before .
service
On July8 I went in the new store in Athens Al and ordered 4 pieces of dark spicy, one pint coleslaw, two biscuits and 1 large coke. To go. Got the coke, and it tasted flat and instead of regular was diet. I let that go as it was lunchtime in a new store and didnt want to slow down the process. Eventually I got my order and proceeded home. We opened the box Not dark but breast and wings, I let it go, I was home and didnt want to drive back across town until I looked for my biscuits. NONE. Damn, let's check the coleslaw, Not coleslaw but potato salad. Unreal. I ordered 4 items and all 4 were wrong. I looked at receipt. It was exactly my order. How could it be so wrong from counter to the back. I packed it up and went back to get my money for the chicken and biscuits and coleslaw, since I'd partially drank the coke and took a bite of chicken. I won't go back to any Popeyes ever. The spicy in my old hometown was making people sick, I thought since the store was new I'd chance it. Bye Popeyes, your service is lousy and food will make people sick
July 8 Athens al. Brand new store. Ordered 4 items got 3 items all wrong per receipt. Went back got money back. It's a new store so I assumed I wouldn't get sick like the store in my old town, the spicy was making everyone sick. I ordered 4 dark meat, one coleslaw, 2 biscuits and large classic coke. The coke was flat and diet. The chicken was 1 thigh 2 wings and 1 breast. The coleslaw was potato salad and the biscuits were non existent. My receipt had exactly what I ordered. How could they screw it up completely? After reading the comments I'm wondering if this is deliberate sabatoge. How can they stay in business? I won't go back and neither will friends and family.
employees with bad practices
On July 20th I went into a Popeyes here in Orlando Florida and witnesses an employees go into the dining area and assist her mother with changing her son's diaper. Right at one if the tables while other patrons we're eating. She also used on of the rags that they clean the tables and counters with on her son's behind then throw the same rag back into the bucket of water, that she just cleaned and then tended to nother patron without washing her hands. Then when my husband said something she just said "I don't give a [censored] it's my baby ND if you don't like it then leave". Lao she there the dirty diper into the garbage bin in the dining area. I cannot believe that they will now use that rag on the tables and counters and everyone else that she waits on will be getting fecl matter on their food, money drink cups and any condiments she touches. No one would ever go to the Popeyes on SOBT in Orlando Florida unless you want to get suck and go to the ER.
terrible experience
Horrible experience
AB
Tonight I went to get dinner at 9:15pm at the ponca city Popeyes. I ordered a #2 combo with red beans & rice. A combo boneless wing box with fries. A side order of mashed potatoes and gravy and side order of French fries. I was asked to pull forward so they could make the wings. I pull up 10-12 minutes later lady comes out with 3 boxes and sauce and napkins all on top of boxes with no sack. I asked for a sack to put all my food in.. lady took order back in to bag in. (No problem) I decided to check my order and I was missing my side order of fries, & biscuit. On top of it all my food was really cold. So I asked to just get the biscuit and my second order of fries and asked for them to be fresh. The cashier sent manager to window the manager asked the problem I told her she said I put fries in box. I explained to her I got the fries for the combo meal but not the side order of fries I paid extra for the manager got a terrible attitude with me I asked her what her name was she said it's right here and pointed to her name tag.. name tag said ammie widener assistant manager. I told her I didn't appreciate the attitude and she said this isn't even an attitude yet.. cashier apologized several times even apologized for managements behavior.. i told manager I wouldn't return back to Popeyes if that's how service would be and she threw her hands up and laughed at me.. WORST experience I have ever had at any fast food establishment.. mistakes do happen and that's understandable but for management to act like that is unacceptable... Hope this situation is addressed and management learns a little customer service..
Thanks, Ashton Bohon
the product and service.
I went to Popeyes on 7/17/2018 at 6 :05 on my lunch break. When I entered the restaurant there was three guest in line with three guests waiting on their order.I ordered the 5 dollar box of boneless wings.I asked for a large mashed potatoes instead of fries.I waited on my order it's was 6:20 when I got my order.I open the box and I had fries.I told the young lady Jas that I was suspose to have mashed potatoes.She replied that wasn't what the screen said. I told her I couldn't help what the screen said I knew what I paid for.I told her I was the customer and that wasn't the right way to hand that.She picked my box up took the fries out and fixed me a lot mashed potato.When she gave me the potatoes it was like she threw them at me.I told her if she didn't like her job in customer service maybe she should find another job.The manager told her to apologize the damage had already been done.It's was then 6:25 pm .I spent my.lunch break to get bad service and dried out boneless chicken wings This was totally unacceptable..I had worked in restaurant management for 40 years.This kind of service and food is bad for business.
employees
My wife went to Popeyes in Lawnside New Jersey ask about the boneless chicken meal that's going on that is $5 and the girl working started arguing with her and yelling at her when she was asking questions about it my wife called me and said she's not getting food from there and came home. If you would like to speak with either my wife or myself our number is [protected] we frequent this restaurant often and we always have issues with the employees there but we like the food that's why we keep going thank you for your time
customer service
I was at the Hazleton Pennsylvania store 2 times this month and left 2 times with no chicken. The drive threw crew was very rude because we needed to ask a question about the $20 meal. He made my wife and I feel stupid because we don't work there and just asked a simple question. The manager begged me to drop it. Popeyes service is awful there! Never again will I go to that store. Nor will we be getting Popeyes because of how terrible our experience was plus the next store is far away. I have a bachelors degree in law and my wife works in oral surgery but a drive threw member at Popeyes made us feel uncomfortable and uneducated because we wanted to know if we could split the ten piece. Shame on me for not knowing. This could go from a complaint to having my lawyer handle the rest. My email is [protected]@gmail.com if anyone would like to settle this awful experience before we proceed with the suit.
food quality
I ordered a $5 boneless wings special to go and took it back to my office to eat. The first four were fine but when I bit into the 5th one I immediately tasted something awful. I spit the bite out and was looking at some kind of gristly undercooked mass that turned my stomach. I threw the rest of the food out because I no longer had an appetite.
This happened on July 12, 2018 at store 11511 at 99 Spencer St. in Manchester Ct.
To be fair I have eaten there several times before and have always been happy with the service and food quality.
A refund would be appreciated. My total bill was $5.32.
i'm complaining about the area manager.
I was an employee of Popeyes in Portland, Texas from July 6, 2017 until March 1, 2018. I took some time off to go visit my family and the area manager and the managers there approved it. When I got back I was told that I had to reapply, wish I did. Every time I would go to Popeyes to check what's going on and they were always telling me that the system is down but yet they have about 4 to 5 new employees.. come on what's going on...
The managers and the area manager don't want me back because I don't want to cook. I'm a disable veteran with many problems especially memory problems and I don't think I can handle when they back the orders like crazy-back to back. I don't wanna get mad or just walk out because I forgot an order...that's why I don't want to cook cause I don't wanna get frustrated. I was happy just prepping the chicken and washing dishes. The area manager for Portland, Texas Popeyes is very rude and she had her favorites. Her name is Elvia (don't know her last name)
I just want all the employees to get treated right because I wasn't.
Thank you for your time and hopefully something gets done!
I was an employee of Popeyes in Portland, Texas from July 6, 2017 until March 1, 2018. I took some time off to go visit my family and the area manager and the managers there approved it. When I got back I was told that I had to reapply, wish I did. Every time I would go to Popeyes to check what's going on and they were always telling me that the system is down but yet they have about 4 to 5 new employees.. come on what's going on... The managers and the area manager don't want me back because I don't want to cook. I'm a disable veteran with many problems especially memory problems and I don't think I can handle when they back the orders like crazy-back to back. I don't wanna get mad or just walk out because I forgot an order...that's why I don't want to cook cause I don't wanna get frustrated. I was happy just prepping the chicken and washing dishes. The area manager for Portland, Texas Popeyes is very rude and she had her favorites. Her name is Elvia (don't know her last name) I just want all the employees to get treated right because I wasn't. Thank you for your time and hopefully something gets done!!
racism
I went to the Popeye's on Preston Rd at George Bush Tollway in Dallas on Friday at about 7:30 pm July 6, 2018 because Popeye's was having drumsticks special for $0.25. The Mexican manager refused to serve me and said there was no special on any drumsticks. I said ok and got out my cell phone and order a $3..9 chicken strip dinner. She refused to take the electronic coupon and told me to go get a paper copy. When i show her the electronic coupon she demanded that I leave. When I asked why she said I don't like WHITE MOTHER [censored]ERS in my store. I left. I will never return to a Popey's.
I will be suing Popeye's for racism. This Mexican woman was RUDE, NASTY and mean to me
You should have recorded her.
manager and customer service
I was a customer at the Popeyes in plant City on Alexander st, the managers and employees were all outside smoking and drinking alcohol. I noticed that the employees were outside for a very long time smoking and I also noticed an employee making a drug exchange in the parking lot of Popeyes. Most of the employees are very loud and rude using profanity and being loud.
the whole entire store. food and workers.
The place is nasty. The workers are rude. Been there twice in past months and both time I have ended up having to go back because my order was wrong. Manager walking around like he don't Care. Was no where to be found for about 10 minutes. Looks like every body on drugs. Shirts hanging out not tucked in at all. Just very nasty restaurant. Will Not go back.
I am a current employee
I am a current employee at the franchise Popeyes at 3308 Bragg blvd Fayetteville NC 28303 I haven't received a pay my card was registered wrong I finally got the rapid card straighten out and I been waiting on my pay it was suppose to hit today its still saying $0 on my card I need to get in contact with the Popeyes hr department my email address is [protected]@gmail.com
dry chicken:
On june the 25th 2018 I stopped by the pop eye chicken on central and dunlap after work to pick up a ten piece box of chicken for dinner the chicken was real bad it was several days old and very dry I paid $16.28 for some chicken we had to throw out because it was so bad I would like a refund. We have eaten popeye chicken before I have never had any like this before we loved pop eye but after this I do not think I will buy anymore ever we will miss you too. Thank you.
This is the floor at popeye's chicken on route 159 in fairview heights Ill, where my wife and I was sold some refried stale old dry black chicken, with a all black rude uncaring crew, and a manager that's hidden by the workers.
We bought stale old black dry chicken in fairview heights Ill on route 159, 10/27/18, at closing time. that was the worse chicken I ever have had. the rude crew didn't refund me and I had my receipt and proof of the bad chicken. they told me that the rules had change. you can take customers money, and sell them refried old stale chicken without giving them their money back
My wife and i was traveling and we came off in fairview heights ill, at the popeye chicken on route 159, and remind you, it was closing time, the wrong time to buy chicken at closing time. We ordered some chicken. We got our orders and proceeded about ten miles to our destination. When we open the box, the chicken was refried old dry and black, we were so hungry and disappointed, and i was not going to take old chicken 10 miles the next day. I took a picture of some of the black meat, and i threw that garbage away. The next day my wife and i decided to go to bob evans for breakfast which was down the way from popeye chicken, where i made the purchase. I really wanted two things, my refund and good customer service. The place was filthy, and the worker were uncaring and rude. I was told the manager wasn't there, and a young black guy said we have new rules, and he can't help me, come back in 20 min and talk with the manager. He said he didn't know where she was so come back, which sounded a little odd to me. So wife and i went and had breakfast, afterwards about a hour later i went back to popeye's chicken. I was told again, the manager is not there. So i asked is there a assisting manager?. A young black lady came to me, and i told her about the bad chicken, and i showed her the receipt and pictures of the bad chicken that i was going to send to headquarter. She was rude and she didn't care. I asked for her name, she didn't give it to me. I took a picture of the nasty floor, and i took a picture of her, but she covered her face. Pictures that i was taking to send to headquarter. She got angry with me and called the police, because i was taking pictures, and all i wanted for her to do was make it right with some good customer service. The pictures and the complaint is for my refund, and so that they can stop refrying old black chicken at closing time. All black rude crew, very uncaring.
service
Veronica at the popeyes on warwick, for starters was very rude to be a manager anywhere. Then she lied about the special being offered all because she didn't want to do the service she stated that at a chicken place she couldn't switch out the pieces the exact same restaurant does that at all othe locations but this one. Her service is always nasty!
11574 store has the worst customer service of anywhere in hot springs
This is the third time in a row I have went in popeyes to pick a snack 3 tender combo for two tenders ready, biscuit ready waited 23 minutes to get fries full staff, 7 others waiting also. This is the last time I will be going to the albert pike popeyes. They need a true manager at this store in the afternoon it was about 4:15 pm. When ordering something to go it shouldnt take 23 minutes.
never having blackened ranch/false advertisement
Hello. I was driving around Ottawa today and saw a big sign that says "1/4lb popcorn chicken 6.49$". So I went to the popeyes drive thru & the sign was displayed on their menu as well. I personally love their chicken tenders, and my brother loves popcorn chicken. So i order the tenders, they say "no. We don't have blackened ranch." So I compremissed and decicided on another sauce but was already irritated as this isn't the first time that they haven't had the blackened ranch sauce. So I processed to order the popcorn chicken, to which she says "no. We don't have popcorn chicken anymore. We don't sell that." So i said "well, why is it still advertised?" And she said "i don't know. It's a monthly promotion, but we don't have popcorn chicken." At that point, i just cancelled my order. You could barely even make out what she was saying, and her tone of voice wasn't very compassionate or friendly either. This is absolutely ridiculous! If you're advertising a product, customers should be able to purchase the product! If you run out, they should at very least have a sign out! I looked up reviews for this store (tenth line & innes rd, in ottawa) and ALOT of people have complainted! Something needs to seriously be addressed here! I have always loved popeye's, but after contiunes experiences of unfriendly customer service, running out of products, and a lack of compassion, i am not impressed by any means to ever want to return again!
Attached is a picture of them advertising the 1/4lb popcorn chicken on their website!
Store address is : 4471 innes rd
Popeyes In-depth Review
Overall Rating: Popeyes is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With its mouthwatering menu, affordable prices, and convenient locations, it's no wonder why Popeyes is a favorite among many.
Food Quality: The food at Popeyes is top-notch. From their famous crispy chicken to their flavorful sides, every bite is bursting with flavor. The ingredients are always fresh, and the food is cooked to perfection, ensuring a satisfying and enjoyable dining experience.
Menu Variety: Popeyes offers a wide range of menu options to cater to different tastes and preferences. Whether you're in the mood for chicken, seafood, or even vegetarian options, Popeyes has something for everyone. Their menu is constantly evolving, with new and exciting items being added regularly.
Pricing: One of the best things about Popeyes is its affordable pricing. The portions are generous, and the prices are reasonable, making it a great option for a quick and satisfying meal without breaking the bank.
Customer Service: The customer service at Popeyes is exceptional. The staff is friendly, attentive, and always ready to assist with any inquiries or concerns. They go above and beyond to ensure that every customer has a positive experience and leaves satisfied.
Cleanliness: Popeyes maintains a high standard of cleanliness in its restaurants. The dining areas, restrooms, and food preparation areas are always clean and well-maintained, creating a pleasant and hygienic environment for customers.
Ambiance: The ambiance at Popeyes is casual and inviting. The restaurants are designed to be comfortable and welcoming, with a relaxed atmosphere that allows customers to enjoy their meals in a laid-back setting.
Speed of Service: Popeyes is known for its fast and efficient service. The staff works diligently to ensure that orders are prepared and served promptly, minimizing waiting times and ensuring a quick and convenient dining experience.
Online Ordering Experience: Popeyes' online ordering experience is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward. Customers can easily customize their orders and choose their preferred pickup or delivery options.
Delivery Service: Popeyes offers reliable and efficient delivery service. The food is always delivered hot and fresh, and the delivery drivers are courteous and punctual. It's a convenient option for those who prefer to enjoy Popeyes' delicious food in the comfort of their own homes.
Loyalty Program: Popeyes has a fantastic loyalty program that rewards frequent customers with exclusive perks and discounts. By signing up for the program, customers can earn points for every purchase and redeem them for free food and other exciting rewards.
Special Offers and Promotions: Popeyes regularly offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices. From limited-time menu items to combo deals, there's always something exciting happening at Popeyes.
Accessibility: Popeyes is committed to ensuring accessibility for all customers. Their restaurants are designed to accommodate individuals with disabilities, with wheelchair ramps, accessible seating, and other necessary facilities in place.
Dietary Options: Popeyes offers a variety of dietary options to cater to different dietary needs and preferences. From vegetarian options to gluten-free choices, there are plenty of delicious and satisfying options available for everyone.
Social Responsibility: Popeyes is actively involved in social responsibility initiatives. They support local communities through various charitable endeavors and strive to minimize their environmental impact through sustainable practices.
Location Convenience: Popeyes has numerous convenient locations, making it easily accessible for customers. Whether you're in the city or the suburbs, you're likely to find a Popeyes nearby, ensuring that you can satisfy your cravings wherever you are.
Parking Availability: Popeyes provides ample parking space for customers, ensuring that finding a parking spot is never a hassle. This makes it convenient for customers to dine in or pick up their orders without worrying about parking difficulties.
Waiting Times: While Popeyes strives to provide fast service, there may be occasional waiting times during peak hours. However, the staff works efficiently to minimize waiting times and ensure that customers are served as quickly as possible.
Seating Capacity: Popeyes has a comfortable seating capacity, allowing customers to dine in and enjoy their meals. The seating arrangements are spacious and well-maintained, providing a pleasant dining experience.
Catering Services: Popeyes offers catering services for events and gatherings. Whether it's a small party or a large corporate event, Popeyes can provide delicious food that will impress your guests and make your event a success.
Mobile App Experience: Popeyes' mobile app provides a convenient way to order food on the go. The app is user-friendly, allowing customers to browse the menu, customize their orders, and track their deliveries with ease.
Website Usability: Popeyes' website is well-designed and easy to navigate. Customers can easily find information about the menu, locations, and promotions. The website also provides a seamless online ordering experience, making it convenient for customers to place their orders.
Online Reviews and Ratings: Popeyes has received positive reviews and ratings from customers. Many praise the delicious food, friendly service, and overall dining experience at Popeyes. These reviews and ratings are a testament to the restaurant's commitment to excellence.
Social Media Presence: Popeyes has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and responding to customer inquiries and feedback.
Community Engagement: Popeyes actively engages with the community through various initiatives. They support local events, sponsor sports teams, and participate in charitable activities, demonstrating their commitment to giving back to the community.
Competitor Comparison: When compared to its competitors, Popeyes stands out for its exceptional food quality, affordable pricing, and excellent customer service. It consistently delivers a superior dining experience that keeps customers coming back for more.
Recommendations and Improvements: While Popeyes excels in many areas, there is always room for improvement. One recommendation would be to expand the vegetarian and vegan options on the menu to cater to the growing demand for plant-based alternatives. Additionally, enhancing the online ordering experience by introducing features such as order tracking and personalized recommendations would further enhance customer satisfaction.
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- The personal impact of the issue, such as inconvenience, illness, or financial loss.
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Most discussed Popeyes complaints
unsanitary restrooms and poor customer service!Recent comments about Popeyes company
My son hasn't gotten paid for working for you in over a monthOur Commitment
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