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1.2 1294 Reviews

Popeyes Complaints Summary

47 Resolved
1241 Unresolved
Our verdict: If considering services from Popeyes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Popeyes reviews & complaints 1294

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Newest Popeyes reviews & complaints

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9:01 am EDT
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Popeyes popeyes

i went to popeyes at the west gardiner travel plaza on 6/3/17 this is the second time in a month and the service was not good i ordered and it took me 40 mins to get my food and i was the only one there i travel from pittsfield maine to get this because i love popeyes but this has happened both times i was there i probally wont be doing this anymore this was a big dissapolntment and i spent 43.00 both times there staffed with kids that are playing in the back ground not really paying any attention to the customers.and when i got back home to have this the pies were gross and i was missing 2 breast from my order i hope you fix this issue because i really love this chicken but i will not spend that much for it again and not get it all plus the service was bad sorry

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6:10 pm EDT

Popeyes the management seem lost {the old black lady} and the male manager is extremely rude.

I came in on Tues with friends from Albany Tech for lunch. The older black lady seem lost walking around out of place even. We placed our order ate and left. The atmosphere seemed like death of all words to use. I went back later that evening for supper and why did I do that. It was a disaster with the white man just yelling and the old lady looking dumbfound.

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9:02 am EDT

Popeyes I was wrongly fired for no reason

My name is kenyata langs I was wrongly fired for no reason at all I call cooperate and complain about the manager being rude to her employee which was me she kept demanding me to things instead of asking me but not one time she ever talked to anyone else rude and all obnoxious I wanted to no why would I get fired for someone else actions my complaint is about store 8700 ulmerton Rd Clearwater florida

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8:08 pm EDT

Popeyes customer service

I am on Walton Way in Augusta, Ga. These Ignorant Employees already had the drive thru light cut off so you can barely see the screen, they Talking About They Can Only Sell What they Have Available Which What I was trying to order was a kids meal. It comes with a Leg sooooo apparently she says all we have is a wing would I take that? I said umm no so I also attempted to order some naked chicken strips. She stated they were all out of strips. They were out of dirty rice so they offered me red beans and rice. Which doesn't make any sense. I just drove off. They always half [censor] everything and now I had to drive all the way across town just to grab some food when this location is right by my house. It is across from Wendy's but I didn't want that. I got there about 8:30 pm tonight.

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10:58 am EDT

Popeyes unethical behavior

05/28/17
STORE # 3919
9:17pm

I ordered food, 4 piece dark with biscuit at 9:17 pm. There were three people or a party of three behind me who received their food before me so I inquired about my order. Fletcher, the assistant manager told me that my order was coming up. Another employee picked up a receipt off the counter and asked me if this was my order. It was not but that's the order that Fletcher was pulling. I told him three times that wasn't my order. He turned around and angrily asked me what I ordered. I barked my order back at him because he couldn't find it. At this point he refused to serve me and wanted to refund my money. I asked him how he was going to refund me if he couldn't find my order then I asked him why he was refunding my money instead of filling my order. I went for food not a hard time but in the end received no food. In the next 3-5 minutes as Fletcher was attempting to refund my card, I asked to speak with the manager 5 times before someone finally went to get her. At the end of my time at the counter, I had been there for twelve minutes. I told Heather what happened only for her to say that she would talk to Fletcher and she was sorry. This is the worst treatment I have ever received at any fast food establishment by the assistant manager (Fletcher) and a manager (Heather) and if I treated my customers like this, I'd be out of business. I am very dissatisfied and unfortunately will never return to this Popeye's again.

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7:36 pm EDT
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Popeyes quantity of food served

I order a 4 piece meal with fries twice a week for my son after his tutoring, this is his treat.
anyway I was just there tonight and I ordered him the same thing but this time there was only about 10 French fries in the order! he went back to tell them that this is not what he usually gets and they said that it is the same all the time and would not give him any more. This was his supper!
this is totally unacceptable because the meal costs me $12.00 and I do know for a fact that this is not the amount that he gets every week!
I would definitely like to be compensated somehow for this, I have the receipt if need.
I also do feel like he was turned away because he is only 14, I should have went in myself to complain but I trusted that they would have done the proper thing for the customer which they did not. I am sure 1 customer lost is not going to make a difference to them but it was not right at all.
thank you, Natalie Kennedy

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7:24 am EDT

Popeyes employee upkeep and customer service.

Was at your Alexandria, la location the other day. Came across an employee arguing with some gentleman in parking lot. Screaming cursing. Continued to order lunch and could hear employee on her cell phone screaming disgusting words. Completely ruined my meal, and experience. Employee name was Tonia on her badge. The upkeep of the store was borderline okay. But your representation of your label is completely defile to win your employees can degrade themselves as well as their employer on the clock while fighting with customers are friends and also communicating on cell phone devices is very unappealing and uncomforting when every other word that you hear out of their mouth is a cuss word and it really made myself my husband and my children very uncomfortable to even proceed with finishing our dinner for that day we will no longer visit the location.

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5:34 pm EDT
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Popeyes ordered 12 pc meal and got 9 wings and 3 breasts

I visited store #8981 at 5760 S.O.B.T. today and ordered the 12 pc meal and when I got home 15 miles away I found that instead of 6 pc white and 6 pc dark they had given me 9 wings and 3 breasts. I had to feed 5 people off of this! I spoke to the store manager and he was nice and offered to correct things, but I explained that we were snowbirds and would not return until December! I feel cheated and think that I should have been offered something that I could use immediately...not 6 months from now! The store # is #[protected], phone # is [protected] check #809864-1

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2:47 pm EDT

Popeyes bulk

My son advised me what was going on at this location I will be media picketing this company for as long as it takes because of the unsanitary conditions work habits, bad company practices, poor employee treatment, it's a serious health risk as well and safety issue. I have my own web pages with over 10, 000 high desert members and will be posting about this company on there as well as flyers . I am a reputable business owner and will not tolerate a big company jeopardizing the publics health and pushing poor young teens around !This company is the worst company my son use to work there we have his work schedules plus all the times he work on his day off, we will be filling a complaint with the labor board as well as with all his current friends still employed for this company. if you have any questions please ask me don't eat there you will get sick . The managers are just teenagers or young adults that don't care about their jobs . It starts with upper management and the morals are lost as it trickles down hill . I called the health department on this location today and they will be doing surprise visits at this location I'm sure . On top of it all working environments are unsafe I'm not just saying this I have proof pictures and audio recordings from my sons phone Of everything I am saying about this company . it's not slander it's the truth ! We have inside help from my sons friends that are still employed there at several locations. Your HR employee Alice Made false accusations about my son !

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4:26 pm EDT
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Popeyes unethical behavior

AT 4:07 pm, I decide to go POPEYES to get something to eat, when I pulled up to restaurant, the drive thou was very busy, due to rain, as I was walking to the door, they were to customers inside waiting to be serve. I walk to the open the door. it was locked, there was to employee sitting by the door talking, doing nothing, one young starting walking to the door, to open it, when the older heavy employee told her not too, and for me to go thru the drive thru line, the drive thru line was very long, plus its was raining, I decide to drive off and go some where due to the rudeness and disrespect of your employees, I feel they ethic training, especially when you are dealing with the public, mind you there was two customers already inside, but you refused to let me in, so I got in my car and left. very sad, what happen to customer serve...!

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1:38 pm EDT
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Popeyes popeyes takeout - new orleans

We went through the drive through at the Popeyes located at 3100 S Carrollton in New Orleans between 1:00 and 1:15 pm on April 23. We were told to pull up to the trash can where we waited for at least 10 minutes.

We ordered 2 shrimp/chix finger dinners, 1 with ranch and 1 with BBQ dipping sauce. We also ordered an extra side of buffalo sauce. Our drinks were Sprite and Dr P.

We made it home only to realize that none of the dipping sauces were in the bag (which was torn by the way), and our ticket was missing. To top it off, 1 of the chix strips was almost entirely batter with hardly any chicken.

This was our worst Popeyes experience.

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9:46 pm EDT
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Popeyes what is wrong with popeyes employees

After being at work all day I decided to stop at popeyes for the kids dinner it was so late 9pm I order chicken nuggets 9 and chicken tenders 5 the cashier asked me to wait for the tenders I waited 10 minutes after they were done the managet came got some tenders and most of the nuggets when I asked about my order he said he didnt have a enough at this point I was furious I wasted my time while my kids were home starving I asked for my money back went right down the street to kfc who quickly filled my order. I will not be visiting popeyes again

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10:15 am EDT

Popeyes mod on duty was extremely rude

My daughter and. I proceeded to enter the restaurant doors were open came in to place a order had a bad experience at the drive thru in the past, Mod was behind the counter counting cash when I walked up she said the lobby was closed the time wa 10:10pm. When I asked could a exception be made being that I was already on the inside she came from around the counter open the door and literally threw us out after such poor service I decided I take my money elsewhere being that this managers didn't! This location is right down the street from my home I won't be returning!

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8:30 am EDT

Popeyes trying to buy chicken on friday april 14, 2017

I live in Oakwood Il. On Friday April 14th I went to Danville IL location to pick up chicken. We love Popeye's chicken, I arrived at the location at 7:00 pm and went through drive up. There were 4 people in restaurant and 2 cars in front of the drive up. The first car had pulled up and parked and got out in the lane. After taking my order the second car got there's and left. The first car was still parked. They asked me to pull out front after 10 min. I waited and waited after 45 min I went inside. There was a customer bring back food that was wrong and my order was still not ready. No one new what they were doing including your manager. I asked for a refund for my 26.00 dollars and left. Until I know for sure this place has the proper people in place to wait on there customers I will not be back. I have been in customer service for 30 years and have never seen anything like this. I was very disappointed.
Julie Dunbar

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8:27 pm EDT
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Popeyes chicken

What the hell is wrong with u people u don't have anything saying that u soak the chicken in buttermilk before u cook it my daughter is 8 years old and allergic to dairy products and she has now spent two days in the ####ing hospital because of your negligence no signs for dairy allergens at all this is bull #### I had to go askwhat the hell u do with the chicken before it's cooked guess I'll never go to Popeyes again it's pretty simple to put a allergens sign up in each store have yet to see one anywhere

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10:36 am EDT

Popeyes staff and management

On April 3, 2017 I went to the Popeyes in Manville NJ. The staff and management is extremely rude . Do not care about their customers. Weren't briefing me on the menu and when I asked the guy he started yelling at me and told me he doesn't need my business. I asked for the manager he also supported his coworker and told me I am wrong. Then the first guy started shouting at me to leave leave. It was his mistake in the first place because all I asked was to brief me on the menu as i wasn't familiar with your menu. It's the worst place to eat at. The entire staff has very bad attitude. I will never be returning to this place nor I will ever recommend this place to anyone . It was the worst experience. They don't know anything about customer service and they all are so ill mannered .

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9:16 pm EDT

Popeyes extremely slow drive thru

On April 3, 2017 I pulled into a Popeyes located at 14791 Southgate, Michigan 48195 at 7:38pm to get the 9-piece dark I thought something was happening on the inside because the drive thur line did not move and when we did finally move I was about to give up it was 8:20pm when I finally got to get my food. I could not believe it took that long I thought driv thur was suppose to be fast nothing was fast about this drive thur you should give everyone who waited in line a gift card for food the car before me filled a complaint form out I was just wanting to get my food and leave.

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3:44 pm EDT
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Popeyes chicken

My complaint, I brought the Popeyes chicken back to the 6930 Liberty Rd Baltimore, MD because it was old and dry and not hot. They said wait fifteen minutes they would give me another batch but instead they reheated the chicken and put it in another box. I paid for fresh hot out the fryer not old chicken...it's too expensive to not get what you pay for when you buy out. The store is located on 6930 Liberty Rd Baltimore, MD...3/30/2017 about 4:00pm...we love Popeyes chicken but some stores are giving Popeyes a bad name!

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9:23 pm EDT

Popeyes poor customer service, lack of products

Friday, 3/24/2017

Popeyes #534
314 W Lehigh Ave
Phila PA 19133

Location did not have the products ordered
Drive thru workers did not take order correctly and did not give me everything that I ordered, I had to wait extra time for my order.

Employees on drive through were extremely rude and disregarded my need to get my complete order taken care of, .

I enjoy eating at Popeyes and this is the location closest to me and I always tend to stop by every Friday night and it is always the same thing. They always have less product available so I find myself having to substitute all the time.

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7:58 pm EDT

Popeyes rude and possibly doing something criminal

A few months ago I went through the Popeye's drive thru in Loves Park, IL on N. 2nd. It was storming outside and I got home to find that she shorted me on what I ordered. I called the store and explained the situation. She was rude to me and acted as if I was bothering her. I could he ar her laughing on the phone. She wanted me to drive back to Loves Park (I am in Rockford) to bring back to chicken and I refused. She was not trying to rectify the situation and I didnt get so much as a sorry. I was furious and hung up. Tonight on 3/17 around 4:55 I went through the Popeye's drive thru and there she was. I ordered a family meal with a 1/2 gallon of sweet tea. I handed her my card, she walked away from the register with it out of my view and was gone for over a minute. Then she returns with the receipt. I received my order and left. I realize that the tea pouch spilled all over the inside of my car and it looked as if someone tampered with the top because the safety tab was still on but the top was half way off. I believe she tampered with the tea and I will be following up with the police if I find that she wrote down my debit card information. I will NOT be going back to this Popeye's. I have two receipts (1) from the register with the time 16:55 and a second receipt showing she ran my debit card with the time o 16:56:49.

Receipt #326
Store 5262
Name on receipt : Ervin

I would like you to take additional safety measures so that workers are not committing fraud and leaving our view with our credit/debit cards.

I would like them to respond appropriately and professionally when handling customer complaints. I don't want to hear excuses.

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Jimmito
, US
Mar 28, 2017 10:41 pm EDT
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Ok so as a manager for Popeyes please let me try to let you see it our way as far as the pone call goes... I can vouch for many things that happen there because I deal with it for 60 hours a week... I personally ask people to come back with the food as well because I get loads of calls everyday of all the excuses in the world about the food so they can get a replacement meal and 85% are liars not saying you... but this is a true statement..the tea spilling...those bags are truly horrible and if the person doesn't know how to put on the lid correctly if it tilts forward it will spill...but if put on correctly you'd notice any tampering because the inside plastic teeth of the lid will snap and not be able to lock anymore being as it ha been opened...just a single turn and that would happen. But imagine if while you're busy trying to work you'd have to spend 40 % of your time dealing with people calling and making up lies to try to get free food everyday...it just simply get very exhausting and frustrating.

Popeyes In-depth Review

Overall Rating: Popeyes is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With its mouthwatering menu, affordable prices, and convenient locations, it's no wonder why Popeyes is a favorite among many.

Food Quality: The food at Popeyes is top-notch. From their famous crispy chicken to their flavorful sides, every bite is bursting with flavor. The ingredients are always fresh, and the food is cooked to perfection, ensuring a satisfying and enjoyable dining experience.

Menu Variety: Popeyes offers a wide range of menu options to cater to different tastes and preferences. Whether you're in the mood for chicken, seafood, or even vegetarian options, Popeyes has something for everyone. Their menu is constantly evolving, with new and exciting items being added regularly.

Pricing: One of the best things about Popeyes is its affordable pricing. The portions are generous, and the prices are reasonable, making it a great option for a quick and satisfying meal without breaking the bank.

Customer Service: The customer service at Popeyes is exceptional. The staff is friendly, attentive, and always ready to assist with any inquiries or concerns. They go above and beyond to ensure that every customer has a positive experience and leaves satisfied.

Cleanliness: Popeyes maintains a high standard of cleanliness in its restaurants. The dining areas, restrooms, and food preparation areas are always clean and well-maintained, creating a pleasant and hygienic environment for customers.

Ambiance: The ambiance at Popeyes is casual and inviting. The restaurants are designed to be comfortable and welcoming, with a relaxed atmosphere that allows customers to enjoy their meals in a laid-back setting.

Speed of Service: Popeyes is known for its fast and efficient service. The staff works diligently to ensure that orders are prepared and served promptly, minimizing waiting times and ensuring a quick and convenient dining experience.

Online Ordering Experience: Popeyes' online ordering experience is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward. Customers can easily customize their orders and choose their preferred pickup or delivery options.

Delivery Service: Popeyes offers reliable and efficient delivery service. The food is always delivered hot and fresh, and the delivery drivers are courteous and punctual. It's a convenient option for those who prefer to enjoy Popeyes' delicious food in the comfort of their own homes.

Loyalty Program: Popeyes has a fantastic loyalty program that rewards frequent customers with exclusive perks and discounts. By signing up for the program, customers can earn points for every purchase and redeem them for free food and other exciting rewards.

Special Offers and Promotions: Popeyes regularly offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices. From limited-time menu items to combo deals, there's always something exciting happening at Popeyes.

Accessibility: Popeyes is committed to ensuring accessibility for all customers. Their restaurants are designed to accommodate individuals with disabilities, with wheelchair ramps, accessible seating, and other necessary facilities in place.

Dietary Options: Popeyes offers a variety of dietary options to cater to different dietary needs and preferences. From vegetarian options to gluten-free choices, there are plenty of delicious and satisfying options available for everyone.

Social Responsibility: Popeyes is actively involved in social responsibility initiatives. They support local communities through various charitable endeavors and strive to minimize their environmental impact through sustainable practices.

Location Convenience: Popeyes has numerous convenient locations, making it easily accessible for customers. Whether you're in the city or the suburbs, you're likely to find a Popeyes nearby, ensuring that you can satisfy your cravings wherever you are.

Parking Availability: Popeyes provides ample parking space for customers, ensuring that finding a parking spot is never a hassle. This makes it convenient for customers to dine in or pick up their orders without worrying about parking difficulties.

Waiting Times: While Popeyes strives to provide fast service, there may be occasional waiting times during peak hours. However, the staff works efficiently to minimize waiting times and ensure that customers are served as quickly as possible.

Seating Capacity: Popeyes has a comfortable seating capacity, allowing customers to dine in and enjoy their meals. The seating arrangements are spacious and well-maintained, providing a pleasant dining experience.

Catering Services: Popeyes offers catering services for events and gatherings. Whether it's a small party or a large corporate event, Popeyes can provide delicious food that will impress your guests and make your event a success.

Mobile App Experience: Popeyes' mobile app provides a convenient way to order food on the go. The app is user-friendly, allowing customers to browse the menu, customize their orders, and track their deliveries with ease.

Website Usability: Popeyes' website is well-designed and easy to navigate. Customers can easily find information about the menu, locations, and promotions. The website also provides a seamless online ordering experience, making it convenient for customers to place their orders.

Online Reviews and Ratings: Popeyes has received positive reviews and ratings from customers. Many praise the delicious food, friendly service, and overall dining experience at Popeyes. These reviews and ratings are a testament to the restaurant's commitment to excellence.

Social Media Presence: Popeyes has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and responding to customer inquiries and feedback.

Community Engagement: Popeyes actively engages with the community through various initiatives. They support local events, sponsor sports teams, and participate in charitable activities, demonstrating their commitment to giving back to the community.

Competitor Comparison: When compared to its competitors, Popeyes stands out for its exceptional food quality, affordable pricing, and excellent customer service. It consistently delivers a superior dining experience that keeps customers coming back for more.

Recommendations and Improvements: While Popeyes excels in many areas, there is always room for improvement. One recommendation would be to expand the vegetarian and vegan options on the menu to cater to the growing demand for plant-based alternatives. Additionally, enhancing the online ordering experience by introducing features such as order tracking and personalized recommendations would further enhance customer satisfaction.

How to file a complaint about Popeyes?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

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Contact Popeyes customer service

Phone numbers

1 800 767 3937 +1 (731) 427-6970 More phone numbers

Website

popeyes.com

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