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1.2 1294 Reviews

Popeyes Complaints Summary

47 Resolved
1241 Unresolved
Our verdict: If considering services from Popeyes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Popeyes reviews & complaints 1294

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J
6:05 pm EDT

Popeyes poor meal quality & service

I purchased 3 meals from store# 10541 in Fort Worth, TX on 4/15. The shrimp poboy had no dressing (I asked for extra dressing), the 1/4lb popcorn shrimp combo had little shrimp, but filled the boxed with fries to hide it. Then they handed me my food without taking my money. When I remained at the drive thru they asked if there was a problem. Had to ask them to take my payment. I do not know what a suitable resolutuin is, but the service at this location is steadily declining.

Store 10541
Sale # [protected]
Order# 406

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K
10:51 pm EDT

Popeyes my complaint is both with the service and food

I went to Popeye's in Welland, On, this evening. I ordered 3 chicken sandwiches, 2 spicy and 1 mild combo. When I arrived home I took a bite of the mild and it was actually spicy. We checked the other two sandwiches and they were spicy as well. I called back to see if they were able to fix my order. They informed me that there was no way that I received all 3 sandwiches because she remembers me asking for mild. I said well they are I can bring them back to show you. At this point we've been on the phone about 10 minutes and they inform me that they are closing soon and to come back tomorrow with the sandwiches so they can see that they were all spicy and that they indeed were the ones who made the mistake. This was my dinner for tonight. Now I am unable to eat dinner because they need proof, not to mention I don't eat spicy. I am extremely upset regarding the lack of customer service I have received and it makes me not want to attend Popeye's in the future. First to mess up the order, then call me a liar, then say you're not going to fix my order? Awful customer service and a huge waste of $25.

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K
2:01 pm EDT

Popeyes horrible customer service

4-8-18, Flint Michigan location on Miller Rd.

I stopped at Popeye's ordered the 7 piece dark meat bucket. After waiting in line for over 20 minutes, I get to the drive up window, and she asked me if I ordered a family meal, I said no, she shut the window for another 5 minutes, and came back and said there is no chicken cooked and it would be another 20 minutes. I said Hell no, I'm not waiting any longer. I went to your competitor, next door. This unacceptable!

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Update by Kenneth Charles Mercier
Apr 11, 2018 2:01 pm EDT

Horrible customer service

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D
2:44 pm EDT
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Popeyes service/product

I want to Popeyes this morning between 11 o'clock and 11:30, I order a #6-3piece tender /spicy meal but the young lady that was on the register rang me up for a #3-3piece chicken meal .. when my order was ready I ask the African gentleman could I have a blackened ranch dip and he said no It don't come with chicken, I explained that I ordered tenders .. I got my tenders and left.. once I was on the highway I open my food to see that they gave me mild tenders & I told them spicy .. I was on my way to Pasadena so I waited til I came back to take the food back to Popeyes and get them to correct it ... I came back around 2:30 when I got waited on by the same lady that rang me up this morning I told her she should remember me from this morning and told her my order was still wrong ... she grab the store manager at least I assume he was cause of his shirt, he was a older man maybe 50-60 years old, so I told him what was going on and that I would still like the food just wanted it spicy I also explained that there was a price difference and I would like my change even tho I payed with my bank card that he could just put it back on my card, after that he got so rude and nasty because I wanted my change.. so I told him well since u wanna be rude just give me all my money back I don't want the food nomore, he told me because I took a few sips out the drink that I couldn't have a refund. I told him that I drove all the way out Pasadena and had to wait to bring the food back and this is the service I get, now I never touch the tenders or the red beans and rice only took a sip of the drink literally a sip... so now he going back and forth with me over my money at this point I'm very angry because of the way he was treating me that my fiancé even had to tell him give me my money & he told her this is none of ur business... so I asked him to make sure I get my receipt back so I could call the 800 number, he told me no because I didn't get no did from him, I was like I can't have my refund receipt he said no... so he never refunded on the register to put it back on my card he just finally open the draw up and gave me the money in cash & I told him I paid with my card ... so now I had no food, or a receipt to call to make a complaint I had to look the number up online...to be fair I'm a manager myself at a fast food this by far was the worst experience I ever had at any fast food also at Popeyes when I love there food .. I will not ever go here again as long as that old man works there .. u will lose a lot of business behind him.

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J
3:32 pm EDT

Popeyes poor service poor management

We had our order messed up and complained to your corporate was called by the manager of that franchise offererd us free comp went in to get our comp and they messed it up again wrong food and no drinks. The manager fid not even come out and talk to us. Very disatified and do not want to deal with that store or will not ever go back.I would not advise anyone to eat there.

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J
11:35 am EDT

Popeyes cashier/general service

On April 4th 2018 I took my mother and my son to the Sideling Hill Plaza and we ordered our food from Popeye's. The cashier was moving very slow and was very rude. He didn't even get our order correct. When our number was called he threw our food on the counter and the breaded shrimp fell out of my mothers sandwich. He was about to pick it up off the counter with his hands and put it back into her sandwich but I stopped him and told him that was nasty. So he just handed me her food without making more shrimp for her sandwich. All of this was done by the cashier (#358105). I will be polite and not list his name even thou I have it. He did absolutely nothing to correct the issue. All I wanted was a good evening for my family after the bad day my mother had. We love eating at Popeye's but we will not be eating at the plaza again. THE SERVICE WAS HORRIBLE! Store ID 4PAPOP21

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Judy SIates
, US
Apr 05, 2018 1:54 pm EDT

This incident also made me fight with my mother. It turned out that this man was stupid. A mongoloid. He has down syndrome. I told him to his face that if he is stupid he should not be working. My mother told me that it was I who was rude. I told her to shut up and stay out of this. It was between me and that reject. Then my son started crying. I slapped him and my mom told me that she was talking him home. My son lives with my mother because she called CPS seven months ago because I slapped him that time. They investigated both her and me. They were going to put him in a foster home but they decided that she was fit to care for him. She told me that I was being rude, and calling him a mongoloid was insulting. I said that if he does not want to be insulted he should be in a group home or something. She told me that my behavior was rude, not his and apologized to him because of my behavior. I told her that she was stupid and should not apologize for me when that monogolid was in the wrong. She told me that I was setting a bad example for my son and he was crying because he was scared. I said he is probably afraid of that monogolid's face. That if the reject cannot work fast he should be cleaning washrooms or living in a group home. This was when she told me that the conversation was over and she was leaving. I just wanted a good evening with my family as I hardly get to see my son. I am only allowed to see him when my mom is there to supervise. She and this reject ruined the evening. I have no issue with you hiring these people but they should be away from people as his disfigured face frightened my son. He should be working away from human beings.

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L
3:38 pm EDT
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Popeyes service

My first encounter was that I tried for over an hour to reach the store to place my order, so I could give them a head's up. I was unable to reach anyone...phone rang and rang, but no one ever answered it. So I drove there. The manager welcomed me to the store and I said "Are you all having trouble with your phones? I've been trying for over an hour to call my order in so I could give you a head's up." He looked around and saw the phone laying there. He said "Oh, I'm so sorry. Someone forgot to hang it back up." The cashier took my order, as he watched, and I checked it to make sure she'd gotten it correct, which she had not. She fixed it and read the order back and it was correct.

I had to wait for them to cook and box the order and he gave me a free drink while I waited. When I walked in the front door, my manager saw me and immediately locked her office and came with me upstairs to distribute the food. As I pulled each box out I gave it to the correct person. By the time I'd given the 6 out I realized I was missing 3 boxes.
I meediately called manager, Carl Turner, and told him. He didn't apologize at all but asked when I'd be picking up the three boxes. I told him I would be there immediately. I went back to the store and walked in. He saw me and said "Are you ready for your food." I said "Yes". He said "I didn't box them yet. I know I packed 9 boxes, even though you said you only got 6, but I'll remake it again!" Very rude tone of voice. I said "No, I picked up two bags from the counter, which you said was my complete order, and when I got back to the apartment building and started handing out the food I realized there were only 3 boxes in each bag, which is a total of 6 boxes, not 9. I did not get three of the boxes." Again he said "I know I boxed 9 and even though you said you only got 6, I'll box 3 more now." That's calling me a liar! He turned his back on me and walked away. I raised my voice so he could hear me and said "No, you gave me two bags and each bag had 3 boxes in them. That's a total of 6 boxes, not 9! " By now I was upset and angry because he was being so rude to me and indirectly calling me a liar. When he got them boxed he had another guy hand them to me. When I got to my car I called my office manager to tell him how angry I was and how rude the manager was, calling me a liar.

When I called my manager to tell her what happened and how rude the manager was to me she got angry, too. She had me go back in and get the supervisor's number. As soon as I got in my car I called and left a message telling the supervisor what had happened. So far I have heard nothing from him, although I left my phone number.

I've worked retail before and the first thing they teach you is that the customer is ALWAYS right, whether you think they are or not! He obviously doesn't remember that rule. But, honestly, I am not going to hell for lying over three snack packs! I only got 6 and I have a whole roomful of residents who can attest to that!

We had planned on going there every month (this is a senior HUD apartment building), but after this encounter we will not be going back there unless a huge apology is forthcoming and I am compensated for having to go back again and for being called a liar. We will take our business elsewhere!
Linda Hoyt - [protected]

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N
11:49 pm EDT

Popeyes food service terrible

- food was very cold
- fries soggy
- wrong chicken. Gave me mild instead of spicy
- biscuit wasn't baked well
- very hard
- delivery guy took more than 50 minutes
- not welcoming at all
- overall, the service was very bad and I will never buy from this place ever again. Everything about the food was terrible. The chicken wasn't even cooked at all. Red blood was seen

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J
5:32 pm EDT

Popeyes order wait

This particular store everytime I come here, there is a 20 to 40 minutes wait on orders. Orders take way to long. Someone should come in and monitor this. I have seen to many customers leave because of this. Please fix this ASAP. Much as me my family love Popeyes, this is very unacceptable and we refuse to sit here and go thru this. This does not represent Fast Food. Please get someone in to monitor this. :(

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M
7:21 am EDT

Popeyes unethical behavior

On Saturday, March 17, 2018 my daughter was scheduled to work 10am-5pm at location 929 South Orange Ave East Orange NJ. When I arrived to pick her up ten minutes after five she was still working. I went inside the restaurant so she can know it is time to go; my daughter saw I was now in the store, she informed her manager her parents are here to pick her up. The plus sized woman with her shirt tail out of her pants wearing a bedtime scarf stated to my daughter " I DON'T KNOW WHAT YOU ARE GOING TO DO ... YOU HAVE A LINE ON DRIVE THRU in a derogatory tone of voice. My daughter continued to take, cash and expedite all drive thru orders by herself. I approached the counter at 5:37pm and informed the unpleasant plus sized woman who I was and why I am here. She looked at me and unprofessionally replied "WHAT"? I then repeated who I was and she rudely cut me off turned her back towards me and stated "SHE IS ABOUT TO GET OFF" This lady, in which I found out later she is the General Manager began to raise her voice at my daughter (whom is a minor) about a drive thru order my daughter completed and satisfied by herself as I sat in the lobby watching and waiting. I then heard the manager say "YOU CAN GO" I looked at the time it was 5:42pm more than half and hour over the time my daughter was scheduled to get off. I did not see my daughter punch out from work. I asked her why she didn't clock out she informed me she never clock herself in or out from work. She doesn't know her clock out number. According to New Jersey State Labor Laws I know this is a violation. Please let this serve as your final horrific complaint about the conduct of this staff. They managed to do the opposite of what they are being paid for so very well, which is to upset very person that enters the establishment. Please, changes need to be made with management and soon.

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M
1:01 pm EDT

Popeyes food

I order the chicken and shrimp surf turf combo. I only got 4 shrimps and 2 chicken strips that are so old and hard that I can't even pull the chicken apart. Biscuit was old and my drink was a half tea half lemonade and it tasted like water. I'm not happy with this order. Only could eat my side item. I would like this order remade. This is my first time coming to this location since I just moved in the area. It's not ok and not fair to pay 10$ for a meal that I can't even eat. Contact me at [protected]@gmail.com

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K
11:54 pm EDT

Popeyes service

Mar 04, 2018 7.30pm
7766 Martin Grove Rd, Woodbridge · [protected]

My husband, myself and 4.5 years old daughter love Popeyes chicken. Every time we go to any of the store around Woodbridge area, we experienced very bad customer service.

After my daughter passed her skating class, she asked me to buy McDonald, I passed 2 McDonald and I told her I will buy her Popeyes because I thought I can get some white meat, popcorn shrimp and her orange juice.

I went to the store around 7.30pm and I asked the cashier if you have chicken ribs available she mentioned "yes" its spicy. I said perfect, please give me 8 piece chicken, popcorn shrimp, and orange juice while my daughter so excited and ready to have piece. Unfortunately another customer who came after me ordered some chicken, order was took by supervisor. She did not bother asking the cashier who took my order first. Cashier said I have to wait because there was not enough chicken.
I talked to directly to the supervisor who noticed me I order the food first. She responded very rude, she said " her customer completed the transaction". I politely asked her " I am been inquiry about food which is ready, so my daughter can eat rite away" Supervisor so loud and told me "if you don't want to buy here you can leave", "You don't have to buy any food here", she kept saying " I don't have to buy food here" kept saying that I don't have to get any food from there. She did not care about I came to the store and get supper for my daughter 4.5 years old who is been crying for chicken. Supervisor ignored me completely and did not bother complete my order or say "Sorry" I can wait or want to give the chicken that she packed. She quickly ignored me and she took other customer who behind me. That was big disappointed me. I felt like idiot and left store.

Supervisor has no name tag " I asked her name" she completely ignored and very adamant about her service. I realized that moment she does not care about her hospitality service or humanity and very rude and loud who think she is the boss of the store.

I am mother of two and worked bank industry more than 10 years. Also I worked in KFC more than 8 years. I know about how hospitality service in food industry. I never see the service like this in any of popeyas I have visited in last few years. Only reason, I still order food once month is Halal and my husband love it better than KFC.

I was so disappointed my experience on Mar 04th 7.30pm. I left the store without ordering any food in popeyas even though my daughter cried for chicken. I took her to McDonald where she was happy and enjoyed white meat, ice cream for her treat of passing her skating and chocolate milk and super toy.

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G
8:02 pm EST

Popeyes second time receiving spicy food. they are told! I have a very rare stomach disease. it affects 3% of diabetics of which I am one of the lucky.

First time, after waiting for hispanic cook to finish sexually harassing young female african american cashier; in which he would not fill our order unless, she came around corner and asked him nice enough. Then he saw the angry look on my boyfriends face, got spicy food. Twelve hours of burning in my stomach. This disease causes food not to digest; therefore it sits one or two days before digesting. Today he just took the $5 shimp box back. Was guaranteed shrimp does not come in spicy! Joy o' joy lied to again! Treated to another 12 hr burn. Also, they can not remember condiments and napkins. Fairly new location 82nd & foster, portland oregon. The hispanic cook is a giant duoche and won't cook adequate amount of food. One time went at 5pm for dinner informed he had not cooked wings and had no intentions. Another time argured with male cashier he had to ask nicer if he wanted orders. This is unacceptable business practice. This location will not last at this rate!

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P
10:09 am EST

Popeyes food

Food provided looked nothing like what is portrayed on advertising. Horseheads, NY was horrible, and is fried chicken supposed to be flimsy? Paid $21 on chicken fingers and shrimp. People behind counter let anyone budge ahead, lacked control, and manager could not explain what was in the food he was serving. Spent all night sick and for certain, will NEVER go back, or recommend.

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A
11:36 am EST

Popeyes wrong order and rude service

I ordered a popcorn shrimp tackle box (because all the signs on the lobby windows and in drive tru, showed, "tackle box season", with 1/4 lb popcorn shrimp box!) and I received a butter fly shrimp box. when I realized it was wrong, I went back through drive tru to have it fixed and was told the popcorn shrimp doesnt come in a tackle box. I tried explaining, calmly and nicely, the pictures show popcorn shrimp as one of the $5 tackle boxes and that was the whole reason I even ordered a tackle box, because of your advertisment of this box. this is misleading and false, advertising, if it's not available. the employee on the headset just argued and refused to fix my order. I even was willing to pay the difference. not very professional or respectful from the gentleman on the speaker at this location. i'm very dissapointment and would appreciate my order to be fixed as well as an apology for the misleading signs, in which I took pictures of. thank you.

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K
11:42 pm EST

Popeyes being disrespectful by an employee and my chicken was not spicy and chicken was cold

I was just at store number yesterday and I ordered your 445 I got a spicy for peace with a breast and I did a breath up charge and the lady in a biscuit and all together and my total came to $8 and you know what kind of even $8 cuz and that was on I came to your store on 2/ 22/ 2018 at 2:38 p.m. and I came back today at 2/23/2018 and I want to upgrade for the same thing the same lady took my order Sarah store# 11280 in Southfield, Michigan on Telegraph first the y young man took my order and then he got smart with me and then a lady jumped in on her microphone and going to tell me that I could not do a dollar 1.19 upgrade for another breast when I explained to her I did it yesterday. She tells me well ma'am I can't do that and I'm not going to do that I don't know who took your order but I'm not doing no upgrade I not doing that upgrade on chicken tonight so you can either get the 4 for 5.00 or nothing and I feel she was very rude and disrespectful to me as a customer thought customer was always right if I could do it yesterday the manager even said it was ok I even came there for my job and order and it was ok do I said fine she didn't cut her micro phone off then said I don't know what's wrong with these people thinking they can upgrade on chicken but she not getting it I will never come back to your store again or have my job place orders for Popeye's again
I will go spend my money at KFC or some other restaurant. Have never been talked too like that or disrespected by a restaurant employee like that before my number is [protected] and my name is Keisha Mitchell. And my chicken was not spicy I ordered spicy chicken and it was cold thank you for your cooperation and your time have a good evening

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Update by Keisha Mitchell
Feb 23, 2018 11:44 pm EST

Can someone please contact me.

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M
11:30 pm EST
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Popeyes the quality of the food that I received there and the response I received after speaking to someone about the food

I went to Popeyes and ordered the SurfTurf Shrimp Dinner with potatoes and a biscuit. The biscuit was hard as a brick on top and wet on the bottom. Then I called back to complain and they( the employees) were just yelling that biscuit was not wet and he told me to bring the biscuit back after I had made it home 12 miles . I said no he said well just call the number on the back of my receipt. Every time you go there they will never fully complete your order it's something always missing.

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10:33 am EST
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Popeyes unclean facilities and staff does not know chicken parts

We went to the Popeyes franchise on 6224 Greenbelt Road, MD on Tuesday, January 30Someone needs to inspect the Popeyes franchise in Greenbelt, MD immediately. No one was wearing gloves in the entire store, food was on the floor and chicken and fries were actually lying on top of the carry out boxes, the counter was cluttered with customer receipts, there was no tea in the containers, and the staff was nonchalant about all of this.

Lots of greasy chicken was piled up behind the counter in pans, but it was not separated by chicken parts. We ordered two 5-wing combos and were told there were no chicken wings, but we could have any 5 pieces. I then asked for breasts and legs. She began searching through 2 pans that were piled high with mixed chicken parts, looking for wings. She then gave us 2 boxes with 3 breasts, 2 legs, and 5 wings and said, "Sorry, I couldn't find any wings". The chicken was not hot, had obviously been sitting for a while, and was greasy. Also, one box had a biscuit and one did not. I ordered beans and rice as a side and what I got was mashed beans and a little rice in a small container unlike the photo or a cup that I have seen at any other Popeyes franchise. We went to get tea and the containers were empty. We were told to bring the cup back to the counter and it was filled in the back. UHHHH...

The tables in the dining room were not clean. WE COULD NOT EAT OUR FOOD BECAUSE THE PLACE IS UNSANITARY!

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8:36 am EST
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Popeyes paycheck not received since july 2017

I worked at the popeyes location located at 1471 Richmond Rd, Ottawa, ON K2B 6R9. My last day working there was July 2017, and now we're in 2018 and I still have not received my check. I was told that I would get a call to notify me when the check was ready, which I did not receive. So I forgot, and when I picked it up on November 1, 2017, it was returned on November 3, 2017, because the account was closed. So, I returned a copy of the check to the manager on November 5, 2017, and until this day, January 20, 2018 I do not have my check. And the manager would like me to print another copy. I just want my check, and go about my days. The manager already knows the check is worth $136.31.

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6:22 pm EST

Popeyes customer service

I walked into the Popeye's in Covinton Louisiana at 71711 Riverside Drive 70433. The first thing that went wrong was the order was messed up which I understand that these things happen! I would never get on a complaint form to complain about this, I'm a very understanding person who has experience in a fast food environment and I understand that mess ups happen.in all actuality the girl who fixed my issue was very polite, and after we shared a laugh and it was over and I was on my way out. The manager who's name is April told me as I was leaving and "that there was a car there, why am I so [censor] worried?".. I have never been more embarrassed. I was with my special needs client and I was working at the time and the last thing I needed was to make a scene. All I wanted was my chicken, biscuit, and a drink! If I wanted to be cursed at I would have gone to my Ex's house. This ignorant woman obviously doesn't have the capacity to do the job she has. Besides embarrassing me she embarrassed herself and let her rear show. Bless her heart.

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Popeyes In-depth Review

Overall Rating: Popeyes is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With its mouthwatering menu, affordable prices, and convenient locations, it's no wonder why Popeyes is a favorite among many.

Food Quality: The food at Popeyes is top-notch. From their famous crispy chicken to their flavorful sides, every bite is bursting with flavor. The ingredients are always fresh, and the food is cooked to perfection, ensuring a satisfying and enjoyable dining experience.

Menu Variety: Popeyes offers a wide range of menu options to cater to different tastes and preferences. Whether you're in the mood for chicken, seafood, or even vegetarian options, Popeyes has something for everyone. Their menu is constantly evolving, with new and exciting items being added regularly.

Pricing: One of the best things about Popeyes is its affordable pricing. The portions are generous, and the prices are reasonable, making it a great option for a quick and satisfying meal without breaking the bank.

Customer Service: The customer service at Popeyes is exceptional. The staff is friendly, attentive, and always ready to assist with any inquiries or concerns. They go above and beyond to ensure that every customer has a positive experience and leaves satisfied.

Cleanliness: Popeyes maintains a high standard of cleanliness in its restaurants. The dining areas, restrooms, and food preparation areas are always clean and well-maintained, creating a pleasant and hygienic environment for customers.

Ambiance: The ambiance at Popeyes is casual and inviting. The restaurants are designed to be comfortable and welcoming, with a relaxed atmosphere that allows customers to enjoy their meals in a laid-back setting.

Speed of Service: Popeyes is known for its fast and efficient service. The staff works diligently to ensure that orders are prepared and served promptly, minimizing waiting times and ensuring a quick and convenient dining experience.

Online Ordering Experience: Popeyes' online ordering experience is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward. Customers can easily customize their orders and choose their preferred pickup or delivery options.

Delivery Service: Popeyes offers reliable and efficient delivery service. The food is always delivered hot and fresh, and the delivery drivers are courteous and punctual. It's a convenient option for those who prefer to enjoy Popeyes' delicious food in the comfort of their own homes.

Loyalty Program: Popeyes has a fantastic loyalty program that rewards frequent customers with exclusive perks and discounts. By signing up for the program, customers can earn points for every purchase and redeem them for free food and other exciting rewards.

Special Offers and Promotions: Popeyes regularly offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices. From limited-time menu items to combo deals, there's always something exciting happening at Popeyes.

Accessibility: Popeyes is committed to ensuring accessibility for all customers. Their restaurants are designed to accommodate individuals with disabilities, with wheelchair ramps, accessible seating, and other necessary facilities in place.

Dietary Options: Popeyes offers a variety of dietary options to cater to different dietary needs and preferences. From vegetarian options to gluten-free choices, there are plenty of delicious and satisfying options available for everyone.

Social Responsibility: Popeyes is actively involved in social responsibility initiatives. They support local communities through various charitable endeavors and strive to minimize their environmental impact through sustainable practices.

Location Convenience: Popeyes has numerous convenient locations, making it easily accessible for customers. Whether you're in the city or the suburbs, you're likely to find a Popeyes nearby, ensuring that you can satisfy your cravings wherever you are.

Parking Availability: Popeyes provides ample parking space for customers, ensuring that finding a parking spot is never a hassle. This makes it convenient for customers to dine in or pick up their orders without worrying about parking difficulties.

Waiting Times: While Popeyes strives to provide fast service, there may be occasional waiting times during peak hours. However, the staff works efficiently to minimize waiting times and ensure that customers are served as quickly as possible.

Seating Capacity: Popeyes has a comfortable seating capacity, allowing customers to dine in and enjoy their meals. The seating arrangements are spacious and well-maintained, providing a pleasant dining experience.

Catering Services: Popeyes offers catering services for events and gatherings. Whether it's a small party or a large corporate event, Popeyes can provide delicious food that will impress your guests and make your event a success.

Mobile App Experience: Popeyes' mobile app provides a convenient way to order food on the go. The app is user-friendly, allowing customers to browse the menu, customize their orders, and track their deliveries with ease.

Website Usability: Popeyes' website is well-designed and easy to navigate. Customers can easily find information about the menu, locations, and promotions. The website also provides a seamless online ordering experience, making it convenient for customers to place their orders.

Online Reviews and Ratings: Popeyes has received positive reviews and ratings from customers. Many praise the delicious food, friendly service, and overall dining experience at Popeyes. These reviews and ratings are a testament to the restaurant's commitment to excellence.

Social Media Presence: Popeyes has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and responding to customer inquiries and feedback.

Community Engagement: Popeyes actively engages with the community through various initiatives. They support local events, sponsor sports teams, and participate in charitable activities, demonstrating their commitment to giving back to the community.

Competitor Comparison: When compared to its competitors, Popeyes stands out for its exceptional food quality, affordable pricing, and excellent customer service. It consistently delivers a superior dining experience that keeps customers coming back for more.

Recommendations and Improvements: While Popeyes excels in many areas, there is always room for improvement. One recommendation would be to expand the vegetarian and vegan options on the menu to cater to the growing demand for plant-based alternatives. Additionally, enhancing the online ordering experience by introducing features such as order tracking and personalized recommendations would further enhance customer satisfaction.

How to file a complaint about Popeyes?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

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Contact Popeyes customer service

Phone numbers

1 800 767 3937 +1 (731) 427-6970 More phone numbers

Website

popeyes.com

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Use this comments board to leave complaints and reviews about Popeyes. Discuss the issues you have had with Popeyes and work with their customer service team to find a resolution.