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1.2 1294 Reviews

Popeyes Complaints Summary

47 Resolved
1241 Unresolved
Our verdict: If considering services from Popeyes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Popeyes reviews & complaints 1294

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O
12:25 pm EDT

Popeyes chicken

Went in the drive through about 6p on June 30th in the Denton Texas location on loop 288 and got the 10pc with two sides.First of all I was in drive through for 20 minutes, second when I got home which is five minutes away, the chicken was cold and it was white meat. No one asked me what type of chicken I wanted I assumed it was dark. I called the manager on the 30th of June and he suggested that I come back and get my order replaced and I informed him I just wanted my money back so he said bring the receipt when I come in, so I did and they would not refund my money.I have made a complaint to the customer service line on July 3rd and I have not heard from anyone. You can not get a hold to corporate and No one cares about the quality of there establishment. This is so unprofessional the district manager don't answer his phone and this is rediculos.

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3:04 pm EDT

Popeyes popeyes are straight thieves!

First of all I work for Popeyes and never in my life dealt with an organization that steals hours from employees by unknowingly clocking them out while they are still working! The GM sucks and been pocketing money for years and swears she can do what she wants cause she is a GM. When she gets mad at you she retaliated it by clocking you off without you knowing it than on the next week's schedule won't give that particular person hours. The Popeyes off Broadway in Galveston is a straight mess! She never tells the employees good job, instead she yells her whole shift at her employees talking about how she BETTER than them. On top of everything else she's a black woman who always says her people are slow and stupid. She can't keep employees. Most everyone on the Island can't stand going into this restaurant because how rude she is. The only business she gets are from out of towers. Sad to see a business like this full of attitude. This restaurant has potential but the GM steps on that potential anyway she can. Even steps on the potential the employees have to make this busniss a success. Sad, just really sad.

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9:27 pm EDT
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Popeyes chicken breast

At 9 PM today, I visited the Popeyes located on 267 College St, Toronto, ON M5T 1R6. I ordered a 4 piece spicy platter for takeout. Upon taking a few bite into one of the chicken breasts, I noticed that the meat was completely pink. This meat was raw and I was subject to whatever ailments that are associated with such quality food. I would like to know what you intend to do about this as I was unable to return to the restaurant to ask for a refund or a properly cooked meal as I live a considerable distance away.

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robinmunz
, US
Jan 06, 2018 1:23 pm EST

That is a thigh and that is the color it should be

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B
6:41 pm EDT

Popeyes poor customer service

It would be nice to send a District Manager or someone into store anonymously for about a week to observe service. The customer service is poor. I pulled into a drive thru with no one in line and still waited 5 minutes before anyone answered through the mic. This isn't the first occasion this has happened. A lot of days through the drive-thru, they wait until one car orders, get their food before they take the next order. They also mess up orders more than they should. I ordered a two piece combo and received two legs and two wings and didn't realize until I arrived back at work. I normally don't like to complain about how people do their job or how it's managed, but at some point enough is enough. Thanks in advance for your cooperation.

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J
10:57 pm EDT

Popeyes rude and unprofessional

I went to Popeyes in Yonkers New York on July 6th 2017. I had a coupon which I retrieved from their website earlier in the day. The coupon was for 13 pieces of chicken, 2 large sides, and 7 biscuits for 23.99. The expiration date was August 31st 2017 and had the address of the store printed on it. When I gave them the coupon I was told that I was not allowed to use the coupon because they took it out of the system. I explained that it did not expire until August and that it had their address on it. I was told that they could not honor it because they took the coupon out of their system even though it does not expire for a month and a half. When I spoke to the manager she was rude and said that she took the coupon out of her system and it was not her problem that I wanted to use this coupon and that I had to pay 27.99. This was completely unfair as the coupon did not expire and can only be used at their store. Management was rude and nasty. I am applaud at the service I received

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1:50 pm EDT
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Popeyes bad service and food

I recently visited a Popeyes and the service was bad slow and food quality sucked. I was unable to order what I wanted because the lack of food choices they had the only thing they had available was green beans and it was about 45 min before closing so it should have been more to choose from that was the worst experience ever They need to get it together. The manger walked around like he did not even care about the situation and the complaints that the employees​ were receiving I love to eat Popeyes Chicken but after that experience I don't think I will eat there again for a while I rather give my money to KFC instead of Popeyes and I don't even care for KFC so I think some changes need to be done.

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6:54 pm EDT
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Popeyes not providing me with what I pay for

Today July 3rd 2017 I order a family meal from the Popeyes in kings plaza mall In Brooklyn and its comes with 3 sides she forgot to give me mash potatoes also I told her separate the mild for the spicy she didn't even have the decency to even go that last but not lest I asked for honey mustard and she gave me jelly I am very livid right now never will I ever eat Popeyes again thanks to that skinny black girl who's name I did not receive Kings plaza Popeyes hire new people

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4:54 pm EDT
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Popeyes employee's complaint

I am an Popeyes shift manager for Popeyes in largo.florida and my GM(store manager) is very unprofessional and shows favoritism to certain employees...I have been with company since January and I have been to work on time very called in and always have done my job and Gm job and trained and worked overtime and have been doing over and beyond my job responsibilities. I haven't had a day off for three weeks and I was hired for days cause I have a second/ first job. I have worked night for about three weeks off and on and I spoke to my GM about the situation and she told me that was going to changed and it hasn't .. I received a raise the end of May for 9.10 and for some reason my pay got cut to 9.00 for the last seven weeks.. I feel really unappreciated and taking for granted ... I have done my job and provide quality customer service my whole employment with the company and I don't know why I am being mistreated I am FORCED to put my two weeks notice in because I cannot not work nights and I am being FORCED to and that's not fair the are other shift mangers that have special needs and their need has been meet and my has been overlooked ...NOT COOL

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1:23 pm EDT
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Popeyes attitude/service/cleanliness

My wife and I went into the New Popeye's at 725 Palmbay rd. NE West Melbourne Florida on 6/27/2017 on Palm bay Road off of I-95 and Palm bay road, there was one person in front of us and the employee taken 38 Minutes to take their order and fill it, then my wife and I ordered two meals and a large red beans and rice, it taken 35 minutes to get our order. We went to find a seat and every table was dirty, very dirty and a lot of food all every the floor, I ask the Manager if they could have a table cleaned for us and she replied with there are the napkins you can do it your self, the employee's were arguing and fighting with each other every time the manager went out side for a break, about 5 times in the 30-40 min. that we were there.

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8:47 pm EDT

Popeyes chicken

I have a prosthetic leg that must be removed when sitting and the manager would not let me use table bc it was dirty. That's fine but it took so long to clean I had to stand while I ate. Having already removed my leg I could not balance & instead had to lean against a elderly lady that kept trying to grab me inappropriately. Won't go back ever regardless because this isn't the first issue at this location.

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6:32 am EDT

Popeyes no shrimp, no answer drive thru

Yesterday evening June 24 at 7pm popeyes off of pendleton pike indianapolis indiana 46226. My daughter and myself went to have dinner, we originally started out in drive thru and we sat in drive thru for 15 minutes with 2 other cars infront of us, within this time the line did not move nor did they answer the speaker. So i decided to go in so we did. We ordered #10 combo and a #6 combo. They rang it up and we paid for it. Then after about another 15 minute wait the guy informed me that they had no shrimp. So i told him just just give me another #6 instead, but we had already paid for our meals they didnt cancel the order and redo it nor did they even try to give us the equal in cash value. So we waited and waited got the meals and he forgot the side order of greenbeans so i had to wait another 10 minutes for my greenbeans until another lady said are u gonna give this lady the rest of her order before her food gets cold. I was not pleased with our service and this is the second time in 2 weeks they have not had either shrimp or chicken.

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5:20 pm EDT
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Popeyes service

We went to your popeye's chicken on 7 hwy in blue spring missouri on 6-15-17 and ordered a 4 pc chicken dinner and a shrimp and chicken tenders dinner with mild tenders. There was only one customer ahead of us. Our order was placed at 7 24 pm. While waiting for our order 2 other couples came in were waited on and received their food. My husband asked what was taking so long and was told that it was because I had ordered mild tenders that it was taking so long. Ok now 5 more customers later and 45min pass and still no dinner and the couple at the next table told me that they had mild tenders but again the mgr tells my husband that mild tenders are not usually order and we needed to wait. Finally after 2 more people got their orders and they asked the cook to please make more mild tenders we asked for a refund. They gave it to us but said if we would wait 2 more min it would be ready, well I had already waited 50 min and seen other people get mild tenders so I just wanted to leave. With service like this you should not give people the option of cajun or mild if you are going to pass your order out to other people and then tell me to wait. Usually I am a very patient person but when you know that other people are getting your order it is frustrating. Popeye's has lost a customer and if anyone asks me what I think of the service I will tell them.

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4:42 pm EDT

Popeyes I am complaining about the chicken I bought

The chicken bought was cooked very hard and it was very grease. In my box it was a bone in my box of chicken as if someone ate it and threw it back in the fryer to be put in someone's box of chicken that's unhealthy. We were in the drive thru on 6/20/17. We waited about 25 minutes for our food. At first we got someone else's order took it back inside then we had to wait another 25 minutes for our real order.

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2:09 pm EDT

Popeyes 3pc white spicy combo

It's simple. My receipt shows exactly what I ordered..3pc white spicy combo with mashed potatoes and 1 jalapeno pepper. I received a wing, a breast and a drumstick.. This is not all white! I didn't receive a spoon or fork to eat my mashed potatoeswith either. This wasn't 12 noon which is the lunch rush hour, it was 1:20pm! This is a simple order. How can it not be right?

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8:58 pm EDT

Popeyes customer service

Lady assisting at window was rude. She got the forget 2 drinks we ordered. When tapping back on the window and asked for our drinks she acted like it was such an inconvenience. She shut the window again but once again, never gave us straws. 3rd attempt we needed a drink carrier because we had 3 drink(2 of which were large ones.) Meal was dry, very disappointed. We will not be returning. Just wanted you to be aware of the people working for your company.

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8:16 pm EDT
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Popeyes employees not letting anyone use their restrooms

Every time I go to use the bathroom they tell me I have to be a paying customer to use there restroom and that's very uncalled for because there are homeless people out here that need to use the restroom and we are being told we have to buy something to use the restroom and the date today is 06/13/2017 time is 6:11pm the restaurant is located in oildale california 93308 on airport dr.

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Update by jasonfesler2316
Jun 15, 2017 3:32 pm EDT

Can be homeless anyone can be homeless and still get Wi-Fi or any kind of connection or you know somebody in the family could buy them a phone that has internet on it but what does internet have to do with being homeless we're talking about Popeyes not internet

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none of your
, US
Jun 15, 2017 2:26 pm EDT

I hate to tell you this but their restrooms are private and ONLY for their customers. Did you offer to pay something for the water and t.p.? Or do most people on the go think everyone has to supply a bathroom for them? Would these same people open up their private homes for everyone who wanted to use a bathroom? I don''t think so.. Go to ma gas station, walmart, or go in the woods.
.

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G
7:14 pm EDT

Popeyes family pack dinner

To whom it may concern, this afternoon I placed an order in the drive-thru window at your restaurant in McDonough On Highway 20. When I got home and looked in the box of chicken I was very disappointed with my order. There were no chicken legs, instead there was a part of a wing, and the rest were chicken breast. This is the first time I have had an issue with my order, I was stuck with the product I did not order or wanted, because of the distance back to the restaurant and my family was hungry from a long day ?Thank you for your concern.

Gina M Forbes
[protected]

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S
9:18 pm EDT

Popeyes chicken quality

To whom it may concern,
On Sunday June 11th 2017 at around 4:30pm I went to this location and buy 8 pc chicken LG fries reg mash potatoe and 2 mini delta special after i get home I sat down with my family to eat and the first bite I took on the sandwich it taste bad at first i thought maybe my mouth has no taste then I try the chicken and it taste bad so I checked it inside it was blue so I call the store right away to speak with the manager and told him what happened he was so rude trying to tell me he sold 15 hundred piece of chicken and never have a complain I told him I work for popyes in Toronto and KFC for 10 years and know when chicken goes bad due to the hot weather sometimes the cooler goes down and chicken tend to go bad so please check ur cooler and chicken temperature before selling it I was very disappointed I always by chicken from this location and never had a bad experience. I don't think I will go back to this location again.
Regards Venita. My email is [protected]@yahoo.ca

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10:51 pm EDT
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Popeyes poor food and service

the employee at the resturant was very rude and very unhelpful. there was no menu up to select from and when asked the cashier was useless in describing any meals or menu items and seemed to be annoyed at any questions we had. they were talking amongst themselves and we seemed to be a bother to them when we came in. the food was aweful. it was thrown together and not fresh. the prices were outrageous for the small amount of food we got. not to mention how rudely we were treated

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2:17 am EDT
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Popeyes someone misusing your company name

Hi dear sir/mam
I'm from india. I have done post graduate diploma in hospitality and tourism management from LSBF sg. One day I saw a job add on fb regarding in Popeyes restaurant. Then I msg that person His name is Mr. Jacob William and miss Susan perry. After that they sent me the application form and take 20, 000 rupees from me. After that they sent me working permit form and demand 56000 but I pay 35000rupees. They take total 55000 rupees from me to promise me they are arrange the job for me in Popeyes restaurant. I'm very excited to job in this restaurant because I every time visit in orchard ion sg in this restaurant. I though I'm very lucky because I have the opportunity to work in that restaurant. But they are fake people. They sent me visa picture. And when I sent to the US ambassy in Delhi they ask me this one is not genuine visa.

I want to inform you some people are using your company name for their purposes plz do enquiry about them because of that people may be your company gone in big problem. The person Mr. Jacob William
Contact no :- +[protected]
They make email id [protected]@gmail.com

Thank you

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A
Archie Vill
, PH
Feb 14, 2020 6:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

how to apply in your company Maam/Sir im Waiter for 5yrs in Fine dining and also 5star Hotel here in philippines..Ihope you can aknowledge my message..Please let me know how to apply as a waiter.

Popeyes In-depth Review

Overall Rating: Popeyes is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With its mouthwatering menu, affordable prices, and convenient locations, it's no wonder why Popeyes is a favorite among many.

Food Quality: The food at Popeyes is top-notch. From their famous crispy chicken to their flavorful sides, every bite is bursting with flavor. The ingredients are always fresh, and the food is cooked to perfection, ensuring a satisfying and enjoyable dining experience.

Menu Variety: Popeyes offers a wide range of menu options to cater to different tastes and preferences. Whether you're in the mood for chicken, seafood, or even vegetarian options, Popeyes has something for everyone. Their menu is constantly evolving, with new and exciting items being added regularly.

Pricing: One of the best things about Popeyes is its affordable pricing. The portions are generous, and the prices are reasonable, making it a great option for a quick and satisfying meal without breaking the bank.

Customer Service: The customer service at Popeyes is exceptional. The staff is friendly, attentive, and always ready to assist with any inquiries or concerns. They go above and beyond to ensure that every customer has a positive experience and leaves satisfied.

Cleanliness: Popeyes maintains a high standard of cleanliness in its restaurants. The dining areas, restrooms, and food preparation areas are always clean and well-maintained, creating a pleasant and hygienic environment for customers.

Ambiance: The ambiance at Popeyes is casual and inviting. The restaurants are designed to be comfortable and welcoming, with a relaxed atmosphere that allows customers to enjoy their meals in a laid-back setting.

Speed of Service: Popeyes is known for its fast and efficient service. The staff works diligently to ensure that orders are prepared and served promptly, minimizing waiting times and ensuring a quick and convenient dining experience.

Online Ordering Experience: Popeyes' online ordering experience is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward. Customers can easily customize their orders and choose their preferred pickup or delivery options.

Delivery Service: Popeyes offers reliable and efficient delivery service. The food is always delivered hot and fresh, and the delivery drivers are courteous and punctual. It's a convenient option for those who prefer to enjoy Popeyes' delicious food in the comfort of their own homes.

Loyalty Program: Popeyes has a fantastic loyalty program that rewards frequent customers with exclusive perks and discounts. By signing up for the program, customers can earn points for every purchase and redeem them for free food and other exciting rewards.

Special Offers and Promotions: Popeyes regularly offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices. From limited-time menu items to combo deals, there's always something exciting happening at Popeyes.

Accessibility: Popeyes is committed to ensuring accessibility for all customers. Their restaurants are designed to accommodate individuals with disabilities, with wheelchair ramps, accessible seating, and other necessary facilities in place.

Dietary Options: Popeyes offers a variety of dietary options to cater to different dietary needs and preferences. From vegetarian options to gluten-free choices, there are plenty of delicious and satisfying options available for everyone.

Social Responsibility: Popeyes is actively involved in social responsibility initiatives. They support local communities through various charitable endeavors and strive to minimize their environmental impact through sustainable practices.

Location Convenience: Popeyes has numerous convenient locations, making it easily accessible for customers. Whether you're in the city or the suburbs, you're likely to find a Popeyes nearby, ensuring that you can satisfy your cravings wherever you are.

Parking Availability: Popeyes provides ample parking space for customers, ensuring that finding a parking spot is never a hassle. This makes it convenient for customers to dine in or pick up their orders without worrying about parking difficulties.

Waiting Times: While Popeyes strives to provide fast service, there may be occasional waiting times during peak hours. However, the staff works efficiently to minimize waiting times and ensure that customers are served as quickly as possible.

Seating Capacity: Popeyes has a comfortable seating capacity, allowing customers to dine in and enjoy their meals. The seating arrangements are spacious and well-maintained, providing a pleasant dining experience.

Catering Services: Popeyes offers catering services for events and gatherings. Whether it's a small party or a large corporate event, Popeyes can provide delicious food that will impress your guests and make your event a success.

Mobile App Experience: Popeyes' mobile app provides a convenient way to order food on the go. The app is user-friendly, allowing customers to browse the menu, customize their orders, and track their deliveries with ease.

Website Usability: Popeyes' website is well-designed and easy to navigate. Customers can easily find information about the menu, locations, and promotions. The website also provides a seamless online ordering experience, making it convenient for customers to place their orders.

Online Reviews and Ratings: Popeyes has received positive reviews and ratings from customers. Many praise the delicious food, friendly service, and overall dining experience at Popeyes. These reviews and ratings are a testament to the restaurant's commitment to excellence.

Social Media Presence: Popeyes has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and responding to customer inquiries and feedback.

Community Engagement: Popeyes actively engages with the community through various initiatives. They support local events, sponsor sports teams, and participate in charitable activities, demonstrating their commitment to giving back to the community.

Competitor Comparison: When compared to its competitors, Popeyes stands out for its exceptional food quality, affordable pricing, and excellent customer service. It consistently delivers a superior dining experience that keeps customers coming back for more.

Recommendations and Improvements: While Popeyes excels in many areas, there is always room for improvement. One recommendation would be to expand the vegetarian and vegan options on the menu to cater to the growing demand for plant-based alternatives. Additionally, enhancing the online ordering experience by introducing features such as order tracking and personalized recommendations would further enhance customer satisfaction.

How to file a complaint about Popeyes?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

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Contact Popeyes customer service

Phone numbers

1 800 767 3937 +1 (731) 427-6970 More phone numbers

Website

popeyes.com

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