Popeyes
reviews and complaints

I visited popeyes chicken at 350 hwy @ raytown road on today and I sat at the menu in the drive through after being acknowledged and told she'd be with me in a moment. Ten minutes later i'm still waiting for someone to take my order. The drive through is horrible at this location as once you've entered and reached the speaker to place your order you cannot get out of the line until you've driven completely around the building past the window to pay. I drove on through with the intent of just leaving without placing an order as at this point I no longer wanted to patronize the restaurant. I drove around to find another customer at the window with what appeared to be a complaint as well. I sat behind that vehicle for exactly 23 minutes before the car pulled off but it didn't leave the establishment it just pulled out far enough that I could get out. I stopped at the window to voice my complaint with the fact that I sat in that line for a total of 33 min not to have ever been afforded the opportunity to even place an order nor could I leave. I believe that any customer at that window should be asked to pull up or come inside if they are unable to resolve a dispute in a reasonable timeframe. 33 min in a fast food drive through window is utterly ridiculous and I plan not to go back again, especially since my last visit about a week ago was not good either. I ordered a wing combo and the menu stated it's price as $5.99 but I was charged nearly $8 as the gentlemen working the window disagreed with me telling him the price of that meal. He finally spoke with a manager who clarified that indeed the price on the menu was correct and instead of refunding me the price difference they offered me a larger drink. I just want someone to look into how this store is being operated as popeyes is losing business at this location due to the mis-management of the restaurant.

after working a 6 day week and not getting home untill 6:30 on saturday from work i decided to order popeyes chicken for dinner, for my family. I ordered the food and after an hour called to see where it was. They said the delivery guy left 15 minutes ago, i only live 5 minutes away. so after another 20 minutes the food arrived... when i checked the food it was cold as ice, and they forgot to give me my shrimp that i ordered... When i called them the girl said that she packed the shrimp herself and to check again... that pissed me off even more because i already checked and a box of shrimp could not just disapper, any ways i told her my food was cold and she said that the delivery guys do not speak english and they had alot of complaints, she said the shrimp was on the way, another hour passed no shrimp, i phoned she said that there was a miss comunication and she thought i did not want it and they were gonna give me a free one next time i ordered ... now how is it free when i paid for it and still never got it.. well i wanted to speak to the manager, she said he would be in tomorrow i said okay missed him on sunday because he was attending a popeyes chicken meeting... i guess they really thought i was stupid bottom line there giving me 8 peices of chicken and free shrimp... i never want to order from them again... and by the way how is it free shrimp when i paid for it and still did not get it ..., ...

Isent my daughter to get me a three piece, dark meat meal with a red beans and rice side, I also asked her to make sure they were all thighs. She did as I asked but what she brought back was not three thighs, wht she brought back instead was three pieces of thighs that had been cut in half and sold as full pieces of chicken, THATS CALLED STEALING, I want my money back and please believe that the next complaint letter I write will be to the BBB. If you guys can't afford to be in business without stealing from your customer, you should close up shop. Stealing from your customer is never the answer, perhaps you guys should try installing some good business practices into your corporation and training your staff on how to make ends meet. Stealing from your customers will only result in loss of business and possibly a class action suit. I am a restaurant owner in Southfield Mi., and more than that, I am a decent human being with the common sense to know that the people who pay my bills, (the customers), are not stupid, they know what food is supposed to look like, and I also know that anybody dissatisfied with my product can and will spread the word quickly.Popeyes have been around for a long time, maybe you think you can do anything you want to your customers and they will continue to patronize you. Well I am one of those people who want exactly what I paid for and I am not just a stupid, blind consumer who will except anything. I WANT MY MONEY BACK. Please know that I will never shop at another Popeyes again, I will complain until I get satisfaction, I will let everyone I know about what the Popeyes Corporation is allowing to happen, and I will inform the Better Business Bureau of your activities. If you would like to respond to this letter, my name is Renitta Wicker and my email is [protected]@yahoo.com.

Went up the counter to order, the girl behind the counter does not say Hi, just looks at me and does not say a word... After a minute or two of just looking at each other I ask about the combos and she just points to the menu and does the same after I ask what side orders they offer. I ask for two sides then she tells me it only comes with one. Gives me my total and that was it, not a thank you or enjoy your meal. I paid almost 9 dollars for 2 little wings and a breast and a side, what a rip off. I was amazed to see that this young lady with no guest service skills was a manager in training, WOW! Won't be long before they close the doors on this one.

April 22nd 2009 Popeye's advertised 8pc chicken for $4.99. I went there after work and as expected everyone and their mother were there to take advantage of this offer. There was a Popeye employee outside taking names of customers who were unable to receive their orders because they had run out. We were told by the young lady taking our names that we have to redeem our orders within one week. We were asked if we wanted one or two boxes. I said two. I called Popeyes on Sunday 04/26/2009 to verify they would honor their raincheck. I planned on using it today since I had invited company over and had planned to supply company with 16 pcs of Popeyes chicken. I was told by the mgr that corporate office has to program their computers or registers so that they will ring up orders at the $4.99 price and that we can only redeem the orders on Tuesday. This is a lot of baloney. Anyone with a bit of common sense would have expected a turn-out like they had when you offer a deal that they advertised and should have had a contingency plan prepared knowing that possibly these stores may run out of product. Popeys as far as I'm concerned used false advertising, they did not honor their rainchecks as I was told by one of their own employees that we would have to redeem our chicken within one week. I wish they would honor their rain check per the info given by their employee. Not everyone is available to run down to their store this Tuesday.

I visited your store at 2710 lee blvd on june 8 2009 at 5:23 pm in le high acres florida. I drove a half of an hour to get chicken for my families dinner because of the wonderful chicken you make. But was very upset to find there was no chicken to buy until late that night after 10:00 pm when the truck came in. The kids working were very sorry but what kind of mangement does not have chicken at dinner time to sell? I live in toledo ohio and was visiting my daughter and family and rave about your chicken. I just think thats poor mangement for a chicken place to be out of chicken at dinner time when there the most busy, don't you? What a incovenience for me!

I passed two other chicken establishments to go to Popeyes because I wanted spicy chicken. I went through the drive-thru and had to tell the person three times what I wanted to order. When I got to the window, I had to tell her again twice what my order was. She then said they were out of spicy and did I want to wait. I said I would wait, so I paid and she said pull around front and they would bring it out. They brought out my food and I took it home without checking the order. Needless to say, they had my husbands order wrong. This particular restaurant has bad service which is why we very seldom go there, and after today, I probably won't go back. Are two simple dinner orders that hard to understand? And where do you find such stupid employees?

I visited your new location on a friday night about 900pm. The restaurant was a mess and when I asked for white I was told they didnt have any and it would be twelve minutes. I said that was ik and then the boy behind the counter didnt want to cook it. Well let me tell you this is not how to run a business and you lost a lot of money that night.
I work in a restaurant that is your competitor and whatever happened to the customer should be a 110% satisfied?
I also, want to point out that we went next door to the chinese restaurant for our dinner and it was delicius. And when we came out at 10pm the restaurant was closed and the store hours clearly read 1030pm?

I have been to this Popeye's location a few times, but lately the service has gotten worst and worst. During the Holidays, my husband and I went through the drive-thru and placed a large order. When we got to the window it was a young african american male asking us to just give him a certain amount of money and we could get the food. Meaning that he was giving us our order for a lower price which was about $20 dollars less. We thought that he had lost his mind and we paid our normal price. After this, we have been to the inside dinning area to eat-in and both times we have had to wait for about 30 min. for our food and we kept seeing other people getting their orders. We did not say anything until last night. We were a total of 11 people, 4 adults and 7 children. We went to this same Popeye's simply because is the closest to my house that is open late and we arrived at around 8:15pm to this place. We placed 2 separate orders which mine had the 16 piece meal with sides and some other things. When we arrived, the trays of chicken were full. The young lady who took my order continued to take other orders and I stood by the counter for about 10min, then I sat down and my husband stood there. I realized that since we had placed our order not one item was put on a tray to start our order, but I saw other people getting their orders and leaving. Lastly, after a good 30 min. my husband calls me to the counter and tells me that the young lady told him that there was no more chicken and what was on the trays was all there was...

I got so mad at the fact that we waited for so long and these people saw us the whole time waiting for our food and not one time told us about this situation and mind you that the trays of chicken were full when we got there and all the people that were getting their food before us that had left already. I feel discriminated big time because even the girl that served us had a smirk on her face the whole time as if this was so funny and not one time I heard an apology or any concerns. Something needs to be done about this!

I went yesterday to avail for thier promo.. 8pcs chicken for $4.99.In the drive thru theres a note that the chicken for 4.99 was sold out.. But when I asked the guy he said that because theres so many who bought chicken in the morning so they are out. I understand if they are out of chicken but my point is they are still selling chicken for a higher price. I don't understand what kind of chicken is for 4.99 and the chicken for 7.99? Are the chicken they are selling for 4.99 is low quality than the one for 7.99? This is rediculous and unacceptable. They should change their name to popoyes fired chicken!

An advertisement was presented on local as well as national TV stations announcing a special of 8 pieces of mixed chicken for $4.99 in honor of administrative professionals day on 04/22/2009.

Upon my "attempted" patronage to the Rayville, LA Popeye's to participate in this wonderful deal, I was met with rudeness and curtness the likeness I have never experienced before. This particular franchise chose not to honor this deal - which I can respect however; upon my asking why, I was met with hostility and rudeness by a couple of the staff that frankly baffled me. A simple courteous answer explaining that the owners have the option of honoring any specials or not the franchise may offer would have be sufficient and I would have been satisfied and ordered my chicken at the regular price. However, it was not presented as such and confirms with me that good customer service is something of the past.

Based on the treatment I received, I choose not to patronage this particular Popeye's ever again and will seriously think about going to other Popeye's in the future. A business of this nature should recognize that repeat customer satisfaction is a necessity if they expect to continue to be in business.

Tonight I waited in line for 15min. Then proceeded to drive up after no response and then was told my order couldnt be made until chicken was cooked, which brought my wait too approx. 25min. All the while the manager at the oldmilton. Alpharetta. Ga. Location named:kizmer, cursed me out shouting mf, and god damn. Calling me stupid because I need a seperate order. This was shocking and very very upsetting to me. I wont stop my complaint until im satisfied. I was unable too eat dinner and was rudely treated. I eat popeyes every week and have put up with slow service always but ive never complained. This was absolutely the straw. Something must be done immediately.

I stopped at the drive thru after work at 8:10pm and there was a very long line waiting. The line barely moved for 20 min. At least 4 cars left the line, probably tired of waiting. When I finally got up to the speaker to order, I ordered two 3pc dinners. The girl who waited on me was not very friendly and told me there were no biscuits. I asked her if they were substituting anything and she rudely said "no". I decided to order anyway. For the sides I asked for cajun fries, they were out of them also! I finished my order and continued to wait at least another 15 min! So after a 13 hr day at work, and wanting a popeyes chicken dinner, waiting at least a half hour in the drive thru line, no biscuits or cajun fries, I gave up and left the line. I decided to go to wendy's instead - I pulled in line, ordered, and had my food in about a 5 min waiting period! The staff even smiled and said "have a good night!" that's how a fast food drive thru is supposed to be...
The restaurant is open until 11:00pm, at 8:00pm, they should not be out of biscuits and cajun fries! And a friday night no less! I will make sure I don't stop at this particular popeyes again, and will tell my friends about this so they won't end up going thru the same thing.

I ordered two of the chicken liver lunch combos at the drive thru on 2/1/09 at 12:06. I was ask what drink I would like and then what two sides I wanted with each. I chose potatoes and gravy and cole slaw with both meals. This came to $10.98. When we opened our meals at home we found a very small portion of livers in each box. One box had just cole slaw as a side and the other had a half filled container of gravy, no potatoes. There were no eating utensils or butter for the biscuits. I tried to call both the local and regional numbers, but the restaurant didn't answer and the regional had an automated message with no way to leave your complaint. While the food was good, we were still hungry and felt we had paid way too much for a skimpy partial order.

Purchased chicken at your Blue Island Il. store.

I got a 14 piece meal. The part by the tail was cut

off and counted as a piece. I thouht is was 2wings

2 breast 2 drumsticks & 2 thighs. 8 parts

Not 10. I got 4 of the smaller parts counted.

The company is not giving the total piece count you should get . Purchased date was 1/11/09. In this

day and time we all need as much for our dollar as we came get. The best value for our money. Thank

you Popeyes also my hungary fanily thanks you.

Christmas Eve my daughter and i had bought a family meal to take home, however we were hungry from finishing our last minute shopping, we had a piece of chicken and some fries. i eat about 4-5 fries and immediately felt weird, i went to one of the cashier and asked how the SHRIMP was handled, she said it's cooked in the same fryer as the FRIES-i have a deadly allergic reaction to shellfish! i immediately left and headed towards the hospital, (i i had to tell my daughter - iwas so worried about her being only 9yrs and crying- what's happening just in case i pass out) however i can feel my airway swelling, and i did not have my epipen with me and was worried about my daughter i saw a Pharmacy and got help from the pharmacist thank god, my family really like Popeye's however after my close call to death WE WILL BE AVOIDING THAT RESTAUANT. That handling of Fries and Shrimp is not only gross but DANGEROUS.
Popeye's think about your customers-ones with allery and vegeterians...

Popeye's has been promoting a customer e-mail club. sign up with your e-mail address and you get a free 2-piece dinner when you join, and another free dinner on your birthday. The coupon came promptly for a the initial free dinner. Only problem was the local restaurant wouldn't honor it. Too bad. I liked Popeye's, but I won't support a chain that tries to rip me off. All they wanted was my e-mail address. I've had to block their incoming e-mail.