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1.2 1294 Reviews

Popeyes Complaints Summary

47 Resolved
1241 Unresolved
Our verdict: If considering services from Popeyes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Popeyes reviews & complaints 1294

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K
6:13 pm EST

Popeyes wrong order given

Went thru the drive thru at division and burton st in grand rapids michigan. I asked for cajun fish po-boy sandwich and I received a po-boy shrimp sandwich. They asked me to return the sandwich in severe weather so I asked for a manager. Janisa the manager told me there wasn't anything she could do. Service was extremely poor. I am very disappointed and want my money back.

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11:21 am EST
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Popeyes chicken

I ordered a 2 piece white meat chicken meal with 1 side (Fries). When I got back to work 4 minutes later, the fries were cold and the wing that came with the meal was spoiled chicken. Good thing I did not bite into it. I broke the wing away from the drumette and the inside was a disgusting brown.

The meat smelled rancid and looked even worse. This is the worst popeye's i've every been to. You sit in the drive through line at least 15-20 minutes. A waste of $6.59. I hope to be reimbursed and will never frequent this popeye's ever again!

Today is tuesday, 01/03/2017 @ 12:51 p. M.

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Update by Karen Bland
Jan 03, 2017 11:23 am EST

There is no update as of yet. I am just posting the complaint along with a photo of the rancid spoiled chicken

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C
6:30 pm EST

Popeyes chicken

Gm lenel at starting and essen tried fight me in front of customer after he keep saying he slept whit my brother that mess up because he work at popeye's I quit because of all was saying at work after gm lenel telling everyone he slept whit my bro I told my bro at end of day that's my bro no matter if he stand up for me or not it was wrong he bann me from popeye's because my told him that's a lie he need be man enough not to discuss that stuff at work and in front of his bro he don't have right call my phone make the at to me behind something he said

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2:55 pm EST

Popeyes uncooked food

Today - 12/28/16 at 3 pm, I stopped into popeye's chicken located at 1959 w. Howard street (Chicago, il) to grab lunch. Upon entering the establishment a customer was complaining about how long she had been waiting for her order, while an employee was also dealing with another customer in the drive through who too was complaining of the wait. Although my wait time was 30 mins, this is not my gripe.

Once I returned to my office, as my order was "to go", I realized my food was under cooked. I had gotten the 6 piece wing combo and with every piece i'd attempted to eat, there was a lot of pink fatty slime under each crusted piece. I wanted to believe the color was from the seasoning in which the chicken may have been cook in, until I saw blood glistening off the bone.

To add to my disgust, I took a sip of the sprite that I had received with my meal was nothing but seltzer water.

My hope is, their customer service improves and the food is properly prepared before serving. As of now, I am turned off!

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5:56 pm EST
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Popeyes service

My family and I went to popeyes in orleans, ontario canada and after waiting over ten minutes while the employees were fooling around behind the counter I was told it would be another 15 minutes before our chicken would be cooked. I also witnessed them giving a man the wrong order, the man took it to his table and openedhis box, he went to the counter to complain and they took the chicken and put it back on the rack, that is definitely not sanitary or acceptable. It's unfortunate we really love the chicken but the service is very bad. We have been there four times and every time we have an issue so this time I decided to send in a complaint.

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9:46 pm EST
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Popeyes employs felons

I went to there location in Victorville Ca off of Bear Valley and saw a person who is a training manager that I know for a fact was arrested placed on felony probation and just recently got off for stolen checks and identify fraud, Her name is Kayla. She also has been arrested for battery and has a current warrant in Nevada. But the major concern is I know everyone should be given a fare chance but this person handles our credit card and that concerns me, how do we know she doesnt know people who can add a swiper to the machine. Geesh she was convicted of a similar crime. How can I or others continue to go there, if these are the types of people they hire, and hand over our credit cards.

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10:43 am EST

Popeyes store #11504

All, I visited your store in Pflugerville Texas after church on Sunday November 6th 2016. First my family order of chicken strips took over 45 minutes to complete. This was after waiting the drive thou line for over 5 minutes first, then walking into the restaurant to make my order. I might add as I waited there were 3 other customers that left the store. One even demanded a refund.
I'm not complaining about the young men and woman that were trying their best to serve the customer. In my opinion the root cause of the slow service was a total lack of leadership or leadership that gave a rat's butt about serving the customers.
I have liked Popeye's chicken since my time in the military, however this experience has completely turned me off as a customer. My family will not be visiting any of your chains in the future.

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6:09 am EDT

Popeyes unethical behaviour

10/30/16 so I visited a Popeye's joint in Seffner Florida, that is in the TA gas station and as I was ordering food a cook walked out to get a drink I noticed a very foul odor to me it smelled like pot. i'm not sure if that is allowed but I think its unfit and not appropriate for a family setting. also I noticed as he went back to his station he was very unprofessional slamming thing throwing things I felt threatened, a bit scared . luckily I caught his name it said RJ on the name tag but I asked for his full name and it was Roosevelt sanks as I remember. I feel like you guys should have a monthly or to weekly drug test. I do not support the drug at work matter I used to be a fast food manager myself so therefore I do not allow my workers doing drugs at work. so I strongly believe you guys should look into that . thanks

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K
10:46 am EDT

Popeyes service

On several occasions I have gone to the Popeyes on Tower and Green Valley Ranch BLVD in Aurora CO and have been treated very poorly. The customer service is horrible and when you ask to speak to the manager you understand why. Customer service trickles down hill. If you have rude non-caring managers then the remainder of the staff will also be the same way. It has gotten to the point where I will not eat Popeyes Chicken anymore. I now switched to Church's Chicken. I really can't understand why I get such attitude when I order white meat only. I am paying for it and therefore I should be able to order what I eat. I don't like dark chicken meat, but for whatever reason I literally get eyes rolls and irritated breathing at this location. On top of that they don't offer any of the specials that are on the commercials. I am tired of being treated like my dollars don't make a difference at this location and because of this I will not return ever again.

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7:24 pm EDT

Popeyes food and manager (chris) - who says he is also the owner

Popeye's Restaurant, store #7336, Sale number 409101, Sunday October. 2, 2016 @6:23 PM. Order number 401.
I am requesting a refund of $11. 00 I placed an order for one $5 box that was missing my side of Cajun fries, and 6 whole wings that were suppose to be spicy but were cold and mild. I also received a receipt that was not mine and contained orders that I had not placed. When I called to explain to the manager about my missing item and my incorrect receipt, the manager who said his name was Chris stated that yes I probably did get the wrong order but that I paid what was on my receipt and that I should have checked my receipt before I left so It was my fault. He said I need to bring him back the food then. I explained that I do not live in the area and that I live about 40 miles away and wont be back on that side of town for about 4 to 7 days. He then said that I need to bring the food then. I explained that I will not drive round for a week with food that can spoil in my car and that I can take a picture showing date and time of the food that I have. The Manger Chris said no spoiled or not I have to bring the food to the store before he will correct my order. At this time I was speechless that a manager of a restaurant wanted me to keep spoiled food in my vehicle and then bring it into the restaurant. I asked for the owners information at which time Chris said that he was the owner. He said that that was the policy of Popeye's. I was done talking to him and explained that I would be filing a complaint with the corporation and the BBB. I can't believe that Popeye's has a policy to bring a week old spoiled food into their establishment. I think that I should also file a complaint with the board of health because that cant be sanitary to even bring spoiled contaminated food into a restaurant. I have been a weekly regular customer of Popeye's chicken a different location for several months and I refuse to spend my money with this company again. I will tell my friends to tell their friends not to patronage this establishment anymore. Popeye's this is unacceptable! Manager / Owner Chris if that is the real name, you need to repeat the customer satisfaction class because I am very unsatisfied!
Angela G.

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1:09 pm EDT
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Popeyes food complaint

Popeye's Restaurant, store #10522, Sale number [protected], Sunday Sept. 25, 2016 @1:10 PM. Order number 116. Today I ordered 3 Cajun fish meals, and 2 regular Red Beans and rice. The total of my bill was $23.76. This store is on E. R L Thornton Frwy. in Dallas Tex. I admit I have not visited a Popeye's in 20 yrs. and I must tell you that these meals were the absolute worst food that I have ever purchased at any restaurant, ever ! My family had to throw the food in the trash because it was SO BAD ! This the first time that I have complained about food, and this was a have- to situation, I could not let it go. I am requesting a refund of $23.76 I wonder who thought up your recipies ? They should be fired, period.

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3:04 pm EDT
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Popeyes the chicken

I purchase 9 2pc chicken orders each Tuesday when it is $1.19. I love Popeyes and so does my family...I stopped today 9/21/16 to get the new big box.

When I got home and started eating as well as the others I had purchased for said this chicken tastes like it was cooked yesterday. It was almost so bad we could not eat it. I am too far to go back but wanted to let you know of the problem. The time we went was about 3:30pm which I know is not a high traffic time, but I would expect fresh cooked chicken no matter what time...This was so dry, not even warm and tasted as if it had been cooked for hours. As I said, I love popeyes, but was very disappointed at the meal this visit. Thank you

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5:47 pm EDT

Popeyes lack of service

Date of the incident (most recent): 8-1-2016
No client number as they kept our receipt as they were probably trying to cover their mistake. This is also not the first time that they did this.
This latest incident occurred between the hours of 3:30-4:00 pm.

Full Detail:
This is in regards to the Popeye's located at 2580 N State Rd 7, Hollywood, FL 33021. We have given a lot of business to Popeye's over the years but find that most often than not when we have gone through the drive thou at this location only we are always told to park and someone will bring our food out to us as they are seemingly always short on something. However, while we sit there patiently waiting we have noticed time and time again that other patrons also using the drive thou do not have this hassle and if they do their food is actually brought out to them. In our case this just does not happen. I have had to go inside to pick up our food and have always found that they basically just forgot about us. My mother is disabled and this is why we tend to frequent the drive thou. However, this has happened too many times. They always claim that they are sorry and then they finally go about putting our order together. We had always enjoyed going to Popeye's but you know what their are other options. Today was the final straw and you will not be receiving any more of our business. We had to wait about 15 minutes, which appears to be the average wait time every time we have gone to this location . I thought this was called fast food. We would rather go to KFC or any of the other multiple options around. Thank you but no thanks.

Desired Resolution: None requested. You have lost our business permanently.

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Update by Allaina Grey
Aug 01, 2016 5:49 pm EDT

Done!

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C
7:51 pm EDT

Popeyes condition of bathroom and food

7July2016 Time: Between 8:45-9:15
I am trying to put in a complaint about your establishment on Mercer University Dr. in Macon, Ga.
As I was using the gentlemen's restroom I noticed the lock on the door was not properly working.
I continue to proceed, but while I was using the toilet a female employee entered the restroom without knocking to confirm if anyone was in the restroom.
She screamed as she noticed me and proceeded to tell her fellow employees what had happened, already embarrassed as I was getting up to flush and come to find out the toilet was not properly working..
I washed my hands and went to the cashier where I ordered my food. I told the manger on duty what had just happened and she ask me why did I use the restroom as if I knew the lock and the toilet was not working properly. I told her how to flush to toilet by going into the back of it, she replied, " you used it so u need to flush it". So being the gentleman that I am I decided to go back lift the lid and flush the toilet.
After flushing the toilet I came back to the register the pay for and pick up my food, the manager and the rest of the employers were in the back laughing at what had just took place. I felt so embarrassed I felt like everyone in the store was making a joke out of me.
I got my food and went home and as soon as I checked my meal, I noticed a piece of chicken missing from my order and the food was cold.
I love to eat at Popeye's Chicken, I never had a bad experience until today. I hope u take this compliant into consideration and if anything could be done in my favor it would be nice of you guys. I know treating customers with respects comes along with the first stages of training as an employee...

Thanks a lot, I'm Charlie Taylor of 1329 Dukeswell Ct. Macon, Ga 31204.

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LadyScot
, US
Jul 08, 2016 8:42 am EDT

I am sure it was embarrassing for her too.

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2:12 am EDT
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Popeyes manager of popeyes in severn maryland store 2829

I went to popeyes on apr 8 2016 for the special $5dollar box with 2 ps chicken 2 side orders and biscuit. I had 3 orders and the owner put my order in a tray while everyone else around me wasgetting their orders in a big box like the signed said. I asked the manager why was I not getting the box and he said we are short of boxes yet people whom ordered after me was getting boxes. I said well since other people who ordered after me is getting boxes, I would like my 3 orders in boxes. He got upset and took ier and said my order from the cashier and said I will get her order because she is trouble. The place was full of people including my co-workers who was with me. They all said how rude he was. . I said sir, what did you say? I said I just want my food in the box like the other customers like your sign said. $5 big box. He took his slow time fixed my food and kept embarrassing me by saying get out of my store. I told him I would leave when I get my food. When he got finish putting them in boxes he told me not to come back. Everyone was looking and wondering why he was so rude so I got the names of surrounding customers who witnessed because we all were on lunch breaks from fort meade military installation. I am a retired veteran and he has business because of us government workers from nsa that give him our business. I made the post commander aware of his rude attitude and contacted the jag lawyer who sent a letter to the soldiers to eat else where. I was so humiliated I haven't been able to eat anymore popeyes food again. His rude behavior and unprofessionalism was uncalled for. 9 people wrote statements for me to take to the jag office lawyer. I asked him his name and told him his name and told him I was going to report him and he said report me to who. I am the manager. He said if you report me, it will not go anywhere. He wrote the name munir on my receipt and laughed and said get out of my store. I left and has never been back and will never go back to any popeyes. I am a disabled vet that sufferes from ptsd and this made me feel very sad that he is in my country, the usa and feel the need and think he has the right to treat me this way. I am a human being. Born and raised here. I would like my refund of $21.20 and a written apology. I haven't been able to eat anything popeyes make because it reminds me of how cruel he was to me for no reason. This is why it took so long to write this complaint. This saddens me to think he treated me this way. The lawyer said I had a good discrimination case since it was so many witnesses and I am pondering where to go forward with it. He was just plain wrong. I am a black female, that just went for lunch. If he was having a bad day then he should have gone home. He displayed his unprofessionalism in front of all his employees. The cashier even apologized to me and said that was his first day at work. How sad.

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Update by tinkerbell22
Jun 23, 2016 2:24 am EDT

never eat at popeyes again

Update by tinkerbell22
Jun 23, 2016 2:23 am EDT

I just hope god punishes him for his rude behavior and treatment of people of different race

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Coco1987
, US
Jul 01, 2016 2:12 am EDT

My grandfather fought in vietnam, my dad and uncle fought in desert storm. They're all veterans who would have balked and been disgusted with your behavior over some BOXES. As painfully difficult as it was to read your illiterate complaint, I find your overwhelming sense of entitlement even more painful. How miserable do you have to be in your own personal life for you to get so upset over some cardboard? I'd have kicked you out of my store with your money and NO food or boxes.

Wine Is Good
Wine Is Good
, US
Jun 23, 2016 3:00 am EDT

Jag has no legal authority over a civilian business, even one on a military base. I want to ask, was the box really that important? Were you going to eat the box? Save it? Or was it going in the garbage? Honestly, for you to get that upset over the packaging that you were going to toss in the trash is ridiculous, vet or not. My father is a Vietnam vet, with 2 medals of honor and 2 purple hearts. He would be ashamed at your priorities.

ComplaintsBoard
K
1:16 pm EDT

Popeyes the size of their chicken wings for $2.00 each

I went to Popeyes Chicken on 51st and Cicero Ave in Chicago, Illinois this after noon and purchased a 3 wings and biscuit meal. I go in there quite a bit as I live close by (Popeyes Chicken store #2438). Lately I've been noticing that the wings are getting smaller, but today it was a joke at how tiny the wings were. I paid $6.43 for 3 itsy bitsy tiny, tiny wings (I didn't think about taking a picture until I had already eaten them). These wings were so d**m small that a child would still be hungry after eating this meal. I am handicapped and on a fixed income, so spending $6.43 on a meal and getting this tiny meal where I'll have to eat again is a very, very big inconvenience and disappointment. At the very least they should give 4 wings, or lower the price, $6.43 is basically $2.00 per wing. I started going to this Popeyes Chicken in '2009' (when I first moved here) back then they only charged 2.99 for this meal and the wings were a heck of a lot bigger.

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Wine Is Good
Wine Is Good
, US
Jul 01, 2016 8:05 am EDT

How sad. Now what you are seeing are actual, naturally fed animals instead of hormone driven product. Normal chickens without all those hormones are not huge. They are small. So what would you rather have? Chicken legs or wings unnaturally large due to over medicating, with no telling what kind of hormone YOU will ingest by eating it? Or a naturally raised bird?

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7:15 am EDT
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Popeyes waiting at order phone no one came on had to say hello

I was at Popeye on jonesboro road yesterday. Waited in line for 30 minutes finally get to Mike no one answered may I help you had to say hello after 10 minutes. Placed order finally and get to window gave my credit card lady said oh this cash only our machine down. I said lady I don't have cash. Why can't you least put a sign out there letting people know before you sit in line 30 minutes. I don't have cash so I left the store. These people have clearly not been trained properly. I will never visit that Popeye again. Was highly offended by the service or lack of.

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6:55 pm EDT

Popeyes poor service

My dog is recognized under the town of aurora as a service dog. They didn't clarify if my dog is a service animal or not and spoke to me and warned me, I shouldn't bring the dog in. I reserved the rights to file a complaint to this store. By laws, service animals can go to public with the handlers. The staffs can only ask two questions, if both questions my answers are yes, they have no further rights to questions me, this is well cover under the ontario human rights code. Service animals must be allowed any place or area that the public is allowed. I am just sitting at the restaurant's seat not entering their kitchen. They have no rights to warn me for anything. Very poor uneducated staffs and very impolite.

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Wine Is Good
, US
Jul 01, 2016 8:06 am EDT

Unless you animal is an actual service animal with identification stating that it is, it is not allowed. And yes, they CAN question you as to the type of service the animal is to perform, AND if you have identification for the animal.

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bernadette rivas
, US
May 30, 2016 7:37 am EDT
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we`ve gone to popeyes and got the special 10 pieces for around 12.00 and they would give us 9, that`s happened twice, and then we got the same thing and got 3 mashed potatoes and only got 2 so we had to go around and get the other one, , we need a popeyes here in wyoming michigan so we don`t have to go so far away to get it, we love popeyes, it`s sad we have to go so far to get it, and when they mess up our order to far to travel to correct it

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12:06 pm EDT

Popeyes food

My friend an I were in chambersburg, pa on 4/12/16, we went for lunch at popeye's on us 30. The establishment was clean the people were friendly. We ordered the surf and turf, 2 chicken strips with 6 shrimp, biscuit, and 2 sides. When we got our food the chicken strips that came with my meal was suspose to be spicy, it was not spicy at all and they were rubberey, the shrimp had been reheated in the grease. I have always had great food from other popeye's locations, in ga an fl. This is the worst food ever. This was my friend's first time eating there, they dont care if they ever eat there again.

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1:48 pm EDT

Popeyes served food that was improperly marked

on April 1, 2016 my husband and I drove from Winchester to Lexington to order chicken( about 25 miles). He ordered the 3 piece chicken meal with dark meat. when he opened his box it had a thigh and 2 wings! I ordered the chicken tender box and 2 of the tasty strawberry cheesecake pies they advertised. the boxes were even marked with an S for strawberry. Imagine my surprise when I went to eat the pie they were both apple pies instead. never the less we were both dissatisfied with our visit to Popeye's chicken! It would be nice to get coupons for free meal since we both were dissatisfied.

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Popeyes In-depth Review

Overall Rating: Popeyes is a fantastic fast food restaurant that consistently delivers delicious food and excellent service. With its mouthwatering menu, affordable prices, and convenient locations, it's no wonder why Popeyes is a favorite among many.

Food Quality: The food at Popeyes is top-notch. From their famous crispy chicken to their flavorful sides, every bite is bursting with flavor. The ingredients are always fresh, and the food is cooked to perfection, ensuring a satisfying and enjoyable dining experience.

Menu Variety: Popeyes offers a wide range of menu options to cater to different tastes and preferences. Whether you're in the mood for chicken, seafood, or even vegetarian options, Popeyes has something for everyone. Their menu is constantly evolving, with new and exciting items being added regularly.

Pricing: One of the best things about Popeyes is its affordable pricing. The portions are generous, and the prices are reasonable, making it a great option for a quick and satisfying meal without breaking the bank.

Customer Service: The customer service at Popeyes is exceptional. The staff is friendly, attentive, and always ready to assist with any inquiries or concerns. They go above and beyond to ensure that every customer has a positive experience and leaves satisfied.

Cleanliness: Popeyes maintains a high standard of cleanliness in its restaurants. The dining areas, restrooms, and food preparation areas are always clean and well-maintained, creating a pleasant and hygienic environment for customers.

Ambiance: The ambiance at Popeyes is casual and inviting. The restaurants are designed to be comfortable and welcoming, with a relaxed atmosphere that allows customers to enjoy their meals in a laid-back setting.

Speed of Service: Popeyes is known for its fast and efficient service. The staff works diligently to ensure that orders are prepared and served promptly, minimizing waiting times and ensuring a quick and convenient dining experience.

Online Ordering Experience: Popeyes' online ordering experience is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward. Customers can easily customize their orders and choose their preferred pickup or delivery options.

Delivery Service: Popeyes offers reliable and efficient delivery service. The food is always delivered hot and fresh, and the delivery drivers are courteous and punctual. It's a convenient option for those who prefer to enjoy Popeyes' delicious food in the comfort of their own homes.

Loyalty Program: Popeyes has a fantastic loyalty program that rewards frequent customers with exclusive perks and discounts. By signing up for the program, customers can earn points for every purchase and redeem them for free food and other exciting rewards.

Special Offers and Promotions: Popeyes regularly offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices. From limited-time menu items to combo deals, there's always something exciting happening at Popeyes.

Accessibility: Popeyes is committed to ensuring accessibility for all customers. Their restaurants are designed to accommodate individuals with disabilities, with wheelchair ramps, accessible seating, and other necessary facilities in place.

Dietary Options: Popeyes offers a variety of dietary options to cater to different dietary needs and preferences. From vegetarian options to gluten-free choices, there are plenty of delicious and satisfying options available for everyone.

Social Responsibility: Popeyes is actively involved in social responsibility initiatives. They support local communities through various charitable endeavors and strive to minimize their environmental impact through sustainable practices.

Location Convenience: Popeyes has numerous convenient locations, making it easily accessible for customers. Whether you're in the city or the suburbs, you're likely to find a Popeyes nearby, ensuring that you can satisfy your cravings wherever you are.

Parking Availability: Popeyes provides ample parking space for customers, ensuring that finding a parking spot is never a hassle. This makes it convenient for customers to dine in or pick up their orders without worrying about parking difficulties.

Waiting Times: While Popeyes strives to provide fast service, there may be occasional waiting times during peak hours. However, the staff works efficiently to minimize waiting times and ensure that customers are served as quickly as possible.

Seating Capacity: Popeyes has a comfortable seating capacity, allowing customers to dine in and enjoy their meals. The seating arrangements are spacious and well-maintained, providing a pleasant dining experience.

Catering Services: Popeyes offers catering services for events and gatherings. Whether it's a small party or a large corporate event, Popeyes can provide delicious food that will impress your guests and make your event a success.

Mobile App Experience: Popeyes' mobile app provides a convenient way to order food on the go. The app is user-friendly, allowing customers to browse the menu, customize their orders, and track their deliveries with ease.

Website Usability: Popeyes' website is well-designed and easy to navigate. Customers can easily find information about the menu, locations, and promotions. The website also provides a seamless online ordering experience, making it convenient for customers to place their orders.

Online Reviews and Ratings: Popeyes has received positive reviews and ratings from customers. Many praise the delicious food, friendly service, and overall dining experience at Popeyes. These reviews and ratings are a testament to the restaurant's commitment to excellence.

Social Media Presence: Popeyes has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and responding to customer inquiries and feedback.

Community Engagement: Popeyes actively engages with the community through various initiatives. They support local events, sponsor sports teams, and participate in charitable activities, demonstrating their commitment to giving back to the community.

Competitor Comparison: When compared to its competitors, Popeyes stands out for its exceptional food quality, affordable pricing, and excellent customer service. It consistently delivers a superior dining experience that keeps customers coming back for more.

Recommendations and Improvements: While Popeyes excels in many areas, there is always room for improvement. One recommendation would be to expand the vegetarian and vegan options on the menu to cater to the growing demand for plant-based alternatives. Additionally, enhancing the online ordering experience by introducing features such as order tracking and personalized recommendations would further enhance customer satisfaction.

How to file a complaint about Popeyes?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The date and location of the incident.
  • Specific details about the product or service, including any order numbers or receipts.
  • A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
  • Any communication you've had with Popeyes staff or customer service, including their response to your issue.
  • Steps you have taken to resolve the matter and the outcome of those efforts.
  • The personal impact of the issue, such as inconvenience, illness, or financial loss.
Remember to be factual and avoid including unnecessary personal opinions or inflammatory language.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.

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Contact Popeyes customer service

Phone numbers

1 800 767 3937 +1 (731) 427-6970 More phone numbers

Website

popeyes.com

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Use this comments board to leave complaints and reviews about Popeyes. Discuss the issues you have had with Popeyes and work with their customer service team to find a resolution.