LBC Express
reviews and complaints

As of today, I still have not heard any latest update about my parcel (what's in the parcel: food and a stainless steel bracelet). No call neither text message or email from LBC.

The items (with tracking number: [protected]) I sent was not delivered to the address of the recipient (Kim Andrew Olimpo). The delivery date indicated on the LBC Official Receipt was September 25, 2017. The recipient did not received any text message or call from LBC which means no attempt of delivery was made even until yesterday, September 26, 2017. I always check the LBC tracking tool online and it appears to be showing fabricated comments by your courier just to have things recorded and documented in your system. There was an instruction for the recipient to pick up the parcel at Manila Delivery Hub 1 which the recipient will not be able to because he will be taking his flight going abroad today, September 27, 2017. I would appreciate if you just return the package to the return address found on the parcel. LBC has caused me so much trouble. I am disappointed and dissatisfied with your service. Still hoping you can make it right this time.

Thank you.

First of all I am an online seller. Nagplace ako ng order sa shopee and glad na lbc ang magdedeliver. Not knowing kayo pala ang magiging dahilan ng pagkasira ko sa mga buyers ko. Pinick up nyo yung orders ako 1st week of September. Until now wala pa! The hell guys saan ko hahagilapin ang mga items ko if untraceable pinaglalagay nyo! At saka yang mga riders nyo ha puro sinungaling! Maglalagay lagay ng remarks of me refusing to accept it eh wala ngang humaharap sakin para magdeliver! Fix this [censor] before I see for any legal assistabce that I can file against you!

Dear LBC,

I just want to let you know that your delivery staff is so stupid and incompetent. I bought an original Oakley pair of glass worth 10K and the send is suppose to send it to our office. Now the pair of glasses was delivered in our office however your very unreliable and stupid delivery staff gave the pair of eyeglasses to an unauthorized person named GOMEZ!

Why the [censor] will your staff give my package to someone who for once is not even authorized to receive it on my behalf. Who is now liable to replace my item?

I want you to refund the cost of my Oakley glass that I bought!

Here is my tracking number [protected]. I deman an explanation from you why this has happened!

Date: 22 Sept 2017
I went to LBC express along UN avenue at around 830 am to pay for My NBI clearance as my mode of payment. As instructed on the Internet just bring the reference no. And pay on any Bayad center or LBC outlets. This man on duty behind the counter is suffering of boredom and is obviously sick of his job.( 1) He has ask Me to have the web page printed where the reference number is printed which is no longer necessary, I have to find a computer service and log on to the Internet and have it printed for an extra cost. (2) when I got back to him with the print out with sarcasm telling Me to have an exact bill since the first guy before Me has taken 10, 000php cash from him, as if it is My problem.

I Hope he doesn't lose his job for this but He does deserve an action, for him to know the value of having a job and loving it because there are many people in this country who struggles just to have a job.

Respectfully yours,

Ricardo M.

Good am bakit ganun lbc pulilan branch thursday ako nagsumbit ng padala inabangan ko pa pag bukas tapos un padala ko hangang ngaun ndi pa nakkarating sa marilao kung saan nakaadress pang 5 days n ngaun ang lapit lang nmn ng pulilan sa marilao tapos bastos pa staff ng lbc pulilan sasabhin pa puntahan nlng sa warehouse sa may sta. rita kaya nga ako nagpadala para di ko na sadyain un buntis pako nakkailan balik nako wala aksyon pki aus nmn po service nio .. kc nasisira po hanap buhay ko akala ko ng costumer ko ndi ko pinadala item .. eto tracking no. Paki follow up nmn po sa pinagbagsakan nian lagi nila nilalagay sa status ng tracking eh house closed khit me tao nmn na nagaabang .. tracking no. 3112 [protected] sana may aksyon po today makuha n ung padala

Area out of coverage? kahit na naka-ilang order na ako sa online thru lazada & shopee, hinahatid naman tlaga nila ahh, bakit eto, hindi. Pls.deliver it po. Pinadala po yung item ko (modem) thru lbc cavite, pina.care.of po yu sakin. Need ko pa naman yung item na yon' dapat sana kanina pa idinilever ehh bakit ganun? Out of delivery service in your area nakalagay?. Wag nyo naman po sanang ganyanin kaming mga customer, nagbabayad naman kami ng maayos sa inyo tapos ganun kayo magserbisyo? .Sana naman po bilis.bilisan nyo naman po deliveries niyo, mas mabagal pa sa internet natin dito sa Pinas😞😒

Lbc is not a good courier service as they don't deliver parcels on time and their delivery men are liar. Bakit nman ilalagay sa tracking na deliveryfiled due to payment not received? eh wala nga kayong na-deliver na item. Nakamura waste of time and lbc hndi ginagawa ang trabaho nila ng maayos. Mas ok pa ang 2go or black arrow...Ang tatamad ng delivery men nyo lbc magpalit kayo ng trabahador nyo

Madalas offline sa branch niyo dito sa trece martires city, cavite. About 11:20 am ako dumating sa lbc, inabot ng 11:55am hindi naprocess ang remitance ko. Konti lng nmn customer. Sa pag-iintay ko may nakasabay akong limang customer na kukuha din sana ng remitance. Nagtaka ako dahil thru lbc ang pinadalang pera n kukunin ko pero yun nagbayad ng meralco tinanggap. Offline dahil dahil wala daw connection PLDT. Lumipat nalang ako sa Palawan pawnshop dahil nainip na ako. Tinanong ko kung anong connection ng palawan, PLDT din naman. Nakapagtataka lang kaya baka pwedeng pakiinvestigahan. Masungit approach ng tao niyo sa branch. Sa inis ko, nagpicture ako ng pasimple..

Paki follow up nag delivery lbc! Tracking #[protected]
Nung Saturday pa yan pinadeliver hanggang ngaun wla pako narerecive isang lingo na !
From tandang sora lang ang sender! Nakaka istorbo na kayo ! marami akong nacancel na order dahil sa katangahan ng delivery nyo nabigay nyo sa ibang tao yung documents na nakalagay dun ! ganyan ba kabobo kayo tama ang address ng nakalagay dun at complete name ko tapos sasabihin nyo may naka receive na! araw.2 ako nag fofolow up nyan hindi nyo inaasikaso ! sa guiguinto bulacan napaka bagal hanggang ngaun wla p ding feedback!

Lbc express daw? My ordered items has been to their bataan delivery hub for 4 days. And yet, hindi pa din nila dinideliver ung items ko. Ang galing diba? Apat na araw ng natutulog sa bataan delivery hub ang parcel ko!
September 20- nasa bataan delivery hub
September 25 na ngayon tapos wala pa din.
Galing lang talaga.
Yung lbc express dapat palitan yan ng lbc patience kasi you need a lot of patience para hintayin yung mga items nyo.

Tracking number: [protected]

May reklamo na ako sa LBC SM North. Yung document hindi nakarating kay Romeo Alejandro 5th Floor Y Tower II L.L. Liveste corner Gallardo St. Salcedo Village Makati (Tracking [protected]). Maraming beses na kaming nagpapadala diyan sa LBC branch sa Market, Commonwealth Q.C. dito lang nagkaproblema sa SM North branch. Sa Web site ng LBC tracking menu na received daw ni Ruel Manalili subalit walang employee o security guard na ruel manalili. Baka kasi sa ibang building ibinigay ng messenger o naiwala niya yung mga delivery batch niya kasama din doon yong kay Julie Arceo tracking [protected] na ang dahilan incomplete addresss daw (PH9 Blk 12 Lot 15 PKG 1-A Bagong Silang Caloocan City) sa record ninyo maraming beses na kaming nagpapadala kay Julie Arceo wala namang problema, pero sa SM North problema na. Please investigae dapat makarating yung document sa kanila. My CP [protected]

Please kindly discipline the staff of Caticlan Branch! Punong puno na po ako! Lagi akong nagpapasensya kasi gusto ko rin ang services nyu pero yung staff nyu po jan sobrang suplada! My mom already give the tracking # of my package from shoppee which is dapat sana ay for delivery pero antay kami ng antay wala pa rin. Pinuntahan ng Mom ko and I talk that girl on the phone about the tracking #. After that nagdadabog po staff nyu and whispering habang nagdadabog! That’s how you treat your customers? Meron pa pala most of your customers here in Caticlan are complaining about hanging the phone and never answering calls! Thank you! Please aksyonan nyu na po bago mawala lahat ng customers nyu dito! Tumaas ang BP ng Mom ko dahil sa ginawa nya!

Good day po. Mali po yung na type ng authorized person na place, nakalagay naman na sa sticker na:
"TO: PHOEBE JOY C. BULACLAC
Adress: Pigcawayan, Cotabato City"
Pero ang naka lagay sa receipt na pick up branch is KABACAN NORTH COTABATO. Nagalit po kasi buyer ko bakit matagal daw ayun pala mali pagkalagay ng place. Paki settle naman po as soon as possible salamat. Paki basa po to thank you. God bless

This sucks! They said they can deliver my item in a day so I trust this damn courier service. The transaction date was on Sept 18, 2017 but till Sept. 22, the day of my friend's flight to Kuwait they didn't make it in time to deliver. I tried to call them through their webtalk as many times as I could but nothing answer it and I tried to email them so many times and their Customer Relations Specialist, Jenny Rose A. Acorda who is also a worthless [censor], replied ounce telling telling that they are insuring the delivery on time but nothing happened, still my friend left for Kuwait without the shipment! I'm so dissapointed!

good day!sir ako ay umorder sa lazada ng item cod po sya tapus gusto ko sana kunin sa office nila dito sa lbc branch tandag city ang problema yung manager inisnab kaming mga costumer bakit daw apurado ako sabi ko yung item ay recieve at tandag kaya instead na ideliver nila sa akin kukunin ko nalang kase baka hindi ako makuntak, ang response ng manager wala akong paki alam sa inyo maraming akong ginagawa yung order ng lazada ay hindi ko trabaho, strickly kami sa cod ng shopee, lazada no pick up policy, ako ang manager ako ang masunod, biro nyo sir at maam hindi ito ang karapat dapat bilang manager walang galang sa mga costumer.i hope mabigyan po ito ng pansin ng lbc main office.

1 week nakong nag aantay ng deliver laging nag tetex saken na idedeliver today pero walang dumadating saken na package. Hindi ako makaalis sa bahay para lang jan. Mag papaasa kayo ng deliver today walang dumadating! Tapos iiissue niyo house close ? Anong house close ni hindi ako makaalis dito para lang makuha yung package na yan ! Paki ayos to please lang !

Napakawalang-kwentang services. Umordee ako sa shopee then lbc yung magdedelivee. Ang tagal kong hinintay na madeliver yung item lagpas 2 weeks walang dumating then malalaman ko na lang bumalik na pala sa seller yung item. Di daw malocate address. Full address na yun with number di pa rin nalocate di sana tinawagan nila. Ano pang purpose at hiningi number kung di naman tatawagan. I didn't receive the item na inorder ko sa shopee thrice dahil sa kapalpakan na service ng lbc lagpas one month na kong umorder pero bumabalik sa seller again dahil sa poor services ng lbc. Hindi manlang nagtry na hanapin kami para madeliver yung item or just simply contact me para kung sakali maguide. Pero wala I didn't any call and messages regarding dun sa dedeliver.wala manlang update.sana naman gawan nyo ng paraan yan tawagan nyo ng mahanap nyo location!

My package from tv shop is not been delivered to me by lbc candon branch and they didn't even inform me about my package if they cannot deliver it! My 1st package was sent back to the sender because they cannot locate my location now the 2nd package is been the same! How can it be if the address is written on the box and the contact number as well!

Hi I have a parcel delivered last September 18, 2017. Was expecting it all day yesterday (September20) to be delivered to the destination address but when I tracked the parcel it said there was a request for postpone of delivering to the destination address. Why these things happen? The parcel is important & the customer is already expecting it. Track # [protected]

[protected] ayan po yung tracking number ko, september 18 po pinadala sakin ng sender yung item na yan, ang sabi po sa Lbcexpress SEPTEMBER 20 Ready for delivery. Please expect delivery within the day. naghintay ako buong maghapon kaso walang dumating then ang sabi "Shipment issue. Please get in touch with us through our official customer care channels."
ano pong ibig sabihin nun? sana po may sagot po agad kayo.