Menu
Pool Supply World
Pool Supply World Customer Service Phone, Email, Contacts

Pool Supply World
reviews & complaints

www.poolsupplyworld.com
www.poolsupplyworld.com

Learn how the rating is calculated

1.2 17 Reviews

Pool Supply World Complaints Summary

1 Resolved
16 Unresolved
Our verdict: If considering services from Pool Supply World with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Pool Supply World has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pool Supply World. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pool Supply World reviews & complaints 17

Sort by:

Newest Pool Supply World reviews & complaints

ComplaintsBoard
T
2:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pool Supply World Cannot contact anyone in the US. Item does not work.

Bought a AquaBug Above Ground Automatic Suction Side Pool Cleaner in September and stored it away as a backup. Need to use it now and it does not work. Cannot hear anyone on your helpdesk line. Cannot speak to anyone in the US. Order number [protected]-[protected] Item ([protected]) $199.00. Bough Sep 16, 2021 and I am assuming that I can kiss this money good by as you are not standing by your products. Very sad as I have bought a lot from this company in the past, buy an American on the purchase desk. If you do not contact me very soon, then I am forced to complain further online. D McColl

Desired outcome: Some one contact me and resolve my defective item I bought for $200.00

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
M
5:33 pm EST

Pool Supply World Above ground pool

I bought my pool from Pool Supply World in January 2019. Upon receiving it, there were issues with the pool. The included the wrong cut list that described what tubes to cut. The original liner that was sent had a cut in it at the bottom that it looked like someone took a razor knife to it. During the first year, the pressure gauge rusted apart. We called them for a replacement and was told it would be replaced. The replacement part was never received. The following year, the pump housing cracked. We again called them for a replacement, in which they stated that part was not in warranty. They offered to sell us a new one. When the pool was purchased, they told us it had a 15 year warranty.

This year we noticed the liner had a hold in it the size of a silver dollar where it apparently split. We were told to call the manufacturer. To which was told because the split didn't occur where the seam was, they wouldn't honor the warranty. We went back to pool supply world where we are told we could buy another liner but they were not going to honor the warranty.

Desired outcome: The liner was 84.25 all we want is for the company to take responsibility for the product they sell and make it right.

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
G
1:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pool Supply World Send the wrong uv bulb merchandise for my system.

This business does not value customers they scam artists, they sell items that are incorrect and then will not issue a RMA return ticket for a full refund. I ordered a UV lamb for my Delta Elektra Pro EP-20, the bulb required measurements are 35 1/8"they send me a bulb that measured 33" over 2 1/8"to short for my system. Tom Antonson, he requested I send pictures to make sure the bulb was 2 1/8" to short, which I did even though I found it very hubris to say the least since for the past 15-years I have replaced my systems UV bulb and know what size it requires. After receiving the pictures Tom emailed me back stating that a RMA ticket would be issued in 72 hours. Then one day later on 7/17/2020 I received an email from customer care Miss Maura stating that they had 3-5 business days to issue a RMA return ticket, and after several email correspondence it became clear that they would not honor their own policy, to this day I have not receive a RMA return ticket. When I did not received any correspondence back from Pool Supply World on 7/23/2020 I send the incorrect UV bulbs back at a cost $34.96, to this day they have not excepted the return UV bulbs even though FedEx has been trying since 7/28/2020. This company cannot be trusted and are not honest brokers. Filed a BBB complaint and alerted my CC fraud department.

Read full review of Pool Supply World
View 0 more photos
Hide full review

Is Pool Supply World legit?

Our verdict: Pool Supply World's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Pool Supply World's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Pool Supply World earns 68% level of Trustworthiness

Good Credibility Notice: Pool Supply World rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Pool Supply World. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Poolsupplyworld.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Poolsupplyworld.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Pool Supply World protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Pool Supply World has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Pool Supply World. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
P
2:36 pm EDT

Pool Supply World catfish swimming pool vacuum

Pool supply world is the worst company I ever purchased from. They just sell trash
Do not buy from them.

I purchased the catfish pool vacuum and it does not work, I wanted to return it and they rejected me.
They told the that I can return it in 90 days but after 0ne month of purchasing they will not take it back.

We have purchased many items rom them but in the past they were different now they lost our business for ever!

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
S
5:49 pm EDT

Pool Supply World awful experience/don't recommend this company

Awefull experience. I did not get the brand name I purchased. Their only explanation was "believe me it is made up of the same chemical". That's like buying a particular brand name purse, say Coach, and a genetic vendor comes and tell you and swears that his purse is made up of the same material as Coach... Likely not. It does not feel good. I feel that they just stick to rear end... Not good experience. I think that we are entitle to get the brand we buy and not come with the reasoning that "believe it is made up of the same stuff" BS.

They do not deliver the brand you purchase.. be careful!

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
L
7:21 am EDT

Pool Supply World sent wrong item

I ordered a Polaris 280 and was sent a Polaris 360 which is very different. After a week of trying to get in touch with someone, I was told it would cost a 15% restocking fee plus shipping. This was their "mistake". Why should I have to pay? I read other reviews with the exact same issue so I think this is a scam. They charged me over $100 for absolutely nothing, other than a lot of stress and headache. Never will I buy anything from these people again.

Read full review of Pool Supply World and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tim Pfeifer
, US
Sep 01, 2020 11:23 am EDT

First off, I'm being generous by giving them 1 star! They deserve a ZERO.

I ordered a set of replacement grids directly from their website via an "exploded view" of parts that comprise my filter. Incorrect part was shipped. Contacted immediately via chat: Completely rude and frustrating experience. Chat agent was clueless and was responding from a company playbook with no regard to / knowledge of the actual situation. Customer service is a JOKE. Communication is non-existent. Customer Service insisted I ordered the wrong part -- what a joke -- I ordered it directly from their website.

Box was never opened. RMA department handles all returns and their communication is HORRIBLE (only e-mail when / if they decide to respond -- days go by with no response). Fought with the RMA department for a month before they waived the restocking fee (unopened box), but they kept the $18 return shipping charge in force!

Bottom line: After a month of painful (mostly me trying to get a response) communication, I was charged an $18 return shipping fee -- for the wrong part!

IF you want a complete and utter hassle this is your company. If not, I'd buy from another company.
Pool Supply world is a total JOKE! I will NEVER buy from them again!

I bought the correct part from Amazon.

ComplaintsBoard
A
4:34 am EDT

Pool Supply World Terrible customer service

I bought several parts from them and the email stated that they will be shipped within 12-14 days.
I checked the status every day and I called them to find out what happened. They said there was something wrong and they have no information when the order will be shipped. If you don't know, then who the hell knows? Terrible. I paid money to hear "sorry, but we don't care and are not in a rush to send you hat you paid for"...

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
X
1:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Pool Supply World has left an official reply on this complaint.

Pool Supply World Avoid this dreadful company!

I have purchased a filter from www.poolsupplyworld.com and it did not work properly so I contacted customer service and asked for a refund. They said that first they need to contact the manufacturer to see if it was possible and they promised to contact me back later.
Later they said that manufacturer refused to refund my money. I said that I did not care what the manufacturer said. They sold me a defective product and were supposed to refund my money. They promised to think of something.
Later when I called they just hung up and they did this over and over again. What a scam! Avoid this dreadful company!

Read full review of Pool Supply World
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
1:22 am EDT

Pool Supply World No customer support!

I have ordered a robotic pool clearer with a warranty. When it arrived it looked strange. Something was not right with the box, it looked a bit battered. I decided to try it but it did not work. I thought that since I had a warranty it would not be a problem to get a replacement or at least get this one fixed. Emailed PoolSupplyWorld customer service about my issue and received no response! I also tried to call, but nothing!

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
T
8:44 am EDT

Pool Supply World They refused to repair and my warranty was useless

I bought motor block for the automatic cleaner from the company www.poolsupplyworld.com. The seller provided one year warranty and assured that we would get the fast and perfect repair services. It was blah-blah, because the robot and the motor broke as well after 4 months, but the seller simply refused to pay for the repair services. Please, help me to get money from this company, because they are liars.

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
R
11:58 am EST

Pool Supply World Just Horrible

Horrible. I'd like to know how many of these reviews say PoolSupplyWorld have great customer service when I can NEVER get them on the phone? Sounds a little made-up. I've been trying to deal with them for two weeks on my order and all I received so far are the Pool Liner Coping, and I'm still waiting for my liner. I finally received a shipping tracking number for what looked like my entire order, but all I got was the coping. Meanwhile, they already charged my credit card so I can't go out and buy another liner, now that I've already wasted 2 weeks of a precious summer here in MI (we barely get 3 months of swimming weather). They've only called me back once from the emails and voicemails I've left them. JUST HORRIBLE.

I'll never do business with them again, ever. Now if I can only back out of my order so I can get one from a legitimate vendor. Really, are you still in the 80's over there? You can't have your warehouse communicate with your ordering system so we know the "real" status of our orders, not just some bs "we need to contact our warehouse to see if it shipped" excuses? Never again.

Read full review of Pool Supply World and 2 comments
Hide full review
2 comments
Add a comment
R
R
Rextus
, US
Dec 01, 2011 4:14 pm EST

Ordered a Jandy pool heater 3 weeks ago and still not in. customer service sucks and can never get anyone. Stay away from this company

K
K
Kn73mm
, US
Aug 03, 2011 2:45 pm EDT

They promote 24 to 48 hour shipping from warehouse, i have waited 8 days and product still has not shipped.
even after they verified by phone they had my item "instock" !

ComplaintsBoard
P
10:48 pm EDT

Pool Supply World Stay away, you've been warned

I almost forgot about this company, but when I was reviewing my favorite pool supply company, a painful memory popped up. I hope they have improved their processes, and they probably have - or maybe I was an isolated injury.

What happened was that I called poolsupplyworld a few years back to get some advice on how to fix my pool filter. I got transferred around until I ended up with a very grumpy [rude!] young man who acted like I was wasting his time - he actually said I should call a local service company to come fix it - I was tryign to buy something from them! As I calmly persisted to ask what I needed [to buy] to fix my filter, he eventually went silent, I think I was put on mute. Then he spoke up and said that he's "really busy, maam" - and then hung up on me!

I fumed for weeks after that - nowadays we have forums like measuredup - to make these rascals come to light!

I cannot recommend this company, or any company who treats their customers this way. Stay away, you've been warned!

Read full review of Pool Supply World and 4 comments
Hide full review
4 comments
Add a comment
M
M
mc11269
, US
Jul 03, 2011 2:01 pm EDT

Well, I hope I do get contacted, because I have been trying to make contact for 3 months! I was sent the incorrect item, an expensive heater part that is the wrong manufacturer. It doesn't fit my heater, and I can't get any help - no refund - no commuication at all! The only contact I have been given was a rude person who said I ordered wrong - when what I was sent is not the item number that is on my order. Can't argue that! I guess I'm left holding the bag. I'm not doing business any more with this company. I'll write this off I guess. Thanks.

S
S
sickpuppyzz
, US
Aug 19, 2011 1:04 pm EDT

We recently placed an order over the phone and explained "exactly" what we needed. The person on the other end assured us we would get the correct part.
...THE WRONG PART CAME...
We had to return the part and pay a 20% restocking fee because the company won't admit their mistake or take the complete hit!

I cannot recommend this store to anyone.

I
I
irvku
O'Fallon, US
Jun 10, 2011 7:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had exactly the same experience as giuseppesim did. Could never get anyone on the phone - I only tried for eight hours. I will also pay a little more, from a local company, to ensure I'm not ripped off. I've only dealt with one online pool supply company (Doheny's) who gave me great customer service when I ordered a new pool liner. PoolSupplyWorld seems more a joke than a real business.

G
G
giuseppesim
, US
Jun 07, 2011 12:14 am EDT

You are lucky you talked to a real person...
I was going to order something from them after seeing how cheap their prices are on ebay and their website. I found a few negative reviews, mostly about out of stock and long delivery times, (the positive reviews look planted) so I tried calling them to talk to a real person before placing an online order. I tried 3 days in a row and could not get a person. I kept getting transferred to a voice-mail box that was full so you can't leave a message. I sent an email and received a response after 5 days giving me a direct number and extension to call to place my order. After 2 days with no answer at that extension I decided to pay a little more and ordered from another online retailer. There is no way I will order from a place that I can't contact. Now I know they are rude too.

ComplaintsBoard
S
6:51 pm EDT

Pool Supply World They had the nerve to charge me for the shipping on something I never even received

I ordered online, got a conffirmation, item shipped 3 days later. Ok, good - i thought. Waited and waited for the item, it didnt show up. I never got an email tracking number sent to me, and try to get someone on the phone to help you! this outfit thinks everything runs on autopilot - well my order got screwed up and i couldnt get any help with it.

The shipper, it turns out, LOST my package. Everyone kept saying it was delivered, but it never showed up here. When I finally got someone to return my call (after literally, 6 calls to them), I was made to feel like I stole the package and didnt want to pay for it. It never arrived here, even though they said it was delivered.

This went on for weeks, and then 2 more weeks to get my refund - IN FULL, because they had the nerve to charge me for the shipping on something I never even received!

Do yourself a favor, avoid this company.

Read full review of Pool Supply World and 2 comments
Hide full review
2 comments
Add a comment
L
L
Lascre
, US
Dec 05, 2011 5:22 pm EST

$3, 378.76 for pool equipment in stock, ship in 1 day, deliver w/in 3 days my ###. Not returning calls, email or my money and no merchandise.

T
T
Tomstom
, US
Dec 21, 2010 4:18 pm EST

Ordered a filter for my spa and it took exactly one month before I received it. I kept calling and speaking to a rep named John and he kept putting me off. Finally I received it. Wished I had bought on Ebay where I could rate the seller.

ComplaintsBoard
H
5:20 pm EDT

Pool Supply World Do yourself a favor, avoid this company

I ordered online, got a confirmation, item shipped 3 days later. Ok, good - i thought. Waited and waited for the item, it didnt show up. I never got an email tracking number sent to me, and try to get someone on the phone to help you! this outfit thinks everything runs on autopilot - well my order got screwed up and i couldnt get any help with it.

The shipper, it turns out, LOST my package. Everyone kept saying it was delivered, but it never showed up here. When I finally got someone to return my call (after literally, 6 calls to them), I was made to feel like I stole the package and didnt want to pay for it. It never arrived here, even though they said it was delivered.

This went on for weeks, and then 2 more weeks to get my refund - IN FULL, because they had the nerve to charge me for the shipping on something I never even received!

Do yourself a favor, avoid this company.

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
P
2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pool Supply World Will not process my refund

"No problem" is what they said when I wanted to return this piece of #$%^@ pool cleaner to them. I told them that I tested it out and it didn't work. I called to get some tech support, and PSW referred me to the cleaner manufacture. called them, went thru steps, but cleaner would not operate properly [in my pool]. PSW told me to return the item, and depending on it's condition, I may have to pay a 20% return fee. OK, I agreed to that, paid to have it shipped back - and now have been waiting for 6 weeks (!) to get my money back. I'm ready to dispute it on my card, but thought I would vent my frustration here first and see if they will return my calls, and more importantly, return MY MONEY!

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
D
5:22 pm EST

Pool Supply World I can't get any attention, and have sent 4 emails and 3 voicemails

Fell in love with the site layout, but is anyone home? I can't get any attention, and have sent 4 emails and 3 voicemails. All I really need is some help with the part I ordered. It looks different than the old one, and I dont want to tear down everything until I know. I guess I have to go out to the internet to find my answer, but it would be nice if the company you buy stuff from can give support on how to use their products. That, plus the non existent communication after my transaction was complete makes this company a low baller, not recommended!

Read full review of Pool Supply World
Hide full review
ComplaintsBoard
M
2:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pool Supply World Substitutes inferior generic chinese products

Ordered a heater part for our Laars pool heater. They had a good price on the item - and I received it in about 10 days (yeah, I know, but that's not the source of my complaint) - the item was not what I ordered, (pressure switch), but was a cheap knock-off no name brand. It doesn't fit. It's not what I orderd! When I called they told me that the part # I orderred has been replaced by what they sent me. That's a Lie! I called the manufacture and they told me differently - my item is very much available. I paid full price for the real thing, and they sent me something that costs them much less than the real thing. I hope this embarasses you poolsupplyworld - you've lost me as a customer!

Read full review of Pool Supply World and 1 comment
Hide full review
1 comment
Add a comment
P
P
pks95120
, US
May 08, 2017 10:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Pool Supply World sold me an old version of some pool equipment that they had in their warehouse. I am not able to use this equipment with the latest features because the unit they sold me was two years old when they sold it to me. The more recent version that I needed was out for over a year already, but Pool Supply World only had old stock and sold it to me as if it was the latest revision. I now would need to spend over $300 more to get the feature that I wanted to work. Pool Supply World told me that they sell whatever is in their stock, no matter how old it is, and they consider it to be the latest! Buyer Beware! If you shop with Pool Supply World you will get what they have in stock, even if it is years old and outdated revisions. They don't seem to care.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pool Supply World customer service

Website

www.poolsupplyworld.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pool Supply World?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pool Supply World Customer Service. Initial Pool Supply World complaints should be directed to their team directly. You can find contact details for Pool Supply World above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pool Supply World. Discuss the issues you have had with Pool Supply World and work with their customer service team to find a resolution.