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Pool Tables Direct / Buyer beware

1 United States Review updated:
Contact information:

We ordered a custom pool table in July 2008. We were told our table would be delivered in 8 weeks. We paid extra for the "white glove" delivery and assembly service. To make a long story short... it is now Jan. 2009 and we still have not received our pool table. After numerous attempts to contact the company no one has even returned a call or email. The finance compnay that Pool Tables Direct arranged is attempting to resolve the issue. My advice to a potential pool table buyer is to find another dealer.

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Comments

  • Po
      14th of Mar, 2009
    0 Votes

    Thank you for voicing your complaint.

    Pool Tables Direct is now under new ownership and we take customer service issues very seriously, we have enhance the Customer Service Department to be able to handle customer service issues more effectively. Please feel free to contact us regarding your issues so we can come up with a solution to better serve you. Our office hours are Monday – Friday 9:00 am to 7:00 pm EST.

    Pool Tables Direct
    P. 877-222-6570
    F. 877-904-8638
    E. info@pooltablesdirect.com

  • Po
      14th of Mar, 2009
    0 Votes

    In addition if you have any claims for money or damages owed for any purchases in 2008, please call 719-388-8899.

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