I engaged this company in hope to get assistance with a loan modification with my mortgage company. The company seemed to want to help but when after I expressed my skepticism, the representative became very defensive and rude with me. He asked if I was some sort of idiot. I simply called to cancel my request for services. I never signed any contract with them I only spoke with them on the phone. I did agree to give them a 500.00 deposit on services, that they told me was completely refundable.
I have requested a refund since it has only been a few days and they had not yet done anything on my behalf except send me information in the mail. I was told there may be a problem with that since it had been past three days. I don't understand why they would keep my money if they had not done anything for me. I'm sure they will give me a hard time. This company has bad reviews all over the web and the rep told me that was due to disgruntaled employees that are using thier name. I simply don't want to do business with them any longer. I did not like being called an idiot by this company's representative.
They did place me on hold for 25 min. and I finally hung up.
I will continue to attempt to recover my 500.00, wish me luck