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Policestands.com / Very Poor Service

1 Buffalo Grove, IL, United States Review updated:
Contact information:
Phone: 866-464-1355

I ordered a stand for my truck on February 11, 2009 at which time I paid the full amount of the stand and the shippng cost with my credit card. I was informed by Beth that I would have the product within three days. It is now March 6th and I still do not have the stand. I have called several times and spoke with beth and she first told me that the tray was back ordered. The second time I called she told me that it was send out via UPS on the night before I called. When it did not show up I called again and she told me that the stand did not ship out and she did not know why but she would make sure that it shipped today. She also told me that one of the company owners would call to speak with me. Well guess what, that never happened. Keep in mind, Beth gave me a tracking number for the shipment. When another three days passe I asked me office manager to contact UPS and check oon the status of the shipment. She was informed that the stand was never shipped anly the lable had been transmitted. So, Once again I had my office manager contact Beth, (we are now at March 5, 2009) to find out what the story is this time. Once again Beth informed us that the stand did not get sent out but she assured us that it woud be shipped out that night. Beth even called me on my cell phone last night and told me that the unit shipped and I would have it today. Once again SHE LIED!!!. I was at least able to track it with UPS this time and I should have on March 9, 2009.

Moral of the story is: STAY AWAY FROM WWW>POLICESTANDS.COM

Sincerely,

Donald Alexander
New Jersey

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Comments

  • Kg
      3rd of Feb, 2009
    0 Votes
    Policestands.com - FRAUD INTERNET AND CREDIT CARD FRAUD
    Policestands.com
    321 Raupp Blvd
    Buffalo Grove
    Illinois
    United States
    Phone: 866-464-1355
    policestands.com

    FIRST OFF- PRODUCTS LOOK GREAT ONLINE- BUT ARE CRAP!! IT TOOK TWO WEEKS TO RECIEVE MY PRODUCT, WHEN I RECIEVED IT, THE PRODUCT WAS DEFECTIVE. CALLED SPOKE WITH SOME GUY AND HE SAID HE WILL SEND ANOTHER ONE AND I SHALL KEEP THE DEFECTIVE ONE. SO AFTER THREE WEEKS, STILL NO TRACKING NUMBER OR PRODUCT. DO NOT ORDER FROM THIS COMPANY, I HAVE FILED A BBB REPORT, CONTACTED THE ATTORNEY GENERAL, LOCAL POLICE- SAY THERE IS AN INVESTIGATION GOING WITH THIS COMPANY. ALSO CONTACTED EVERY WEBSITE I CAN AND HOPEFULLY WE CAN GET THE MESSAGE TO PEOPLE NOT TO USE THIS SO CALLED COMPANY. ALSO CONTACTED MY BANK AND AM RECIEVING A FULL REFUND BECAUSE THEY WILL NOT GIVE YOU A REFUND NO MATTER WHAT!!! DO NOT CALL THEM CAUSE THEY WILL LIE, AND STEAL FROM YOU. IF YOU HAVENT RECIEVED YOUR PACKAGE BETTER GET YOUR MONEY BACK FROM THE BANK CAUSE YOUR NOT GOING TO SEE THE PACKAGE AND YOU WILL NOT GET YOUR MONEY BACK IF YOU DONT GO HARDCORE WITH IT. CONTACT THE POLICE AND EVERYONE YOU CAN- THESE PEOPLE WILL GO TO JAIL I PROMISE!!! THEIR TIME IS COMING!!!

  • To
      9th of Feb, 2009
    0 Votes

    How can it be fraud if you have the product seems the went by your word that the product was bad and sent you another without getting the 1st one back Looks to me they went out of there way to help. Most places want the original back before sending another

  • Sc
      13th of Feb, 2009
    0 Votes

    Sounds like TOTC might work for the Company. We are having the same issues with this Company. We got a product that was cheezy and looked nothing like the product online. Once received we found it doesn't even hold the laptop up, the stand bends in half and the laptop slides right off. We contacted the company and we were told we were mistakenly sent stands that weren't up to their satisfaction and the shipping department mistakenly sent them out. They would be sending us the newer ones along with return shipping labels and then they would call us with the new tracking #'s. Been 2 weeks and still nothing - when you call they give you the run around or they don't answer the phone. We finally phone bombed them and the "owner", we believe, answered - gave us the run around and finally hung up on us. Stay FAR< FAR

  • Po
      16th of Feb, 2009
    0 Votes

    It's like a ticking time bomb with that company..their time is coming. All I can say is great job kgut and I am with you on the going all the way with putting these people behind bars. My brother is a lawyer and has been for 22years and he said it is defently a great fraud case!

  • No
      25th of Feb, 2009
    0 Votes

    Home based company is dragging Buffalo Grove’s name in the dirt!
    To whom it may concern:
    My wife and I recently had the unfortunate opportunity to do business with what we later learned was a home based business located in Buffalo Grove IL. My wife found their website, now they have two different ones www.autolaptops.com and www.policestands.com and she ordered an auto laptop stand for a Christmas present for our son. She had to pay for the stand up front and used a credit card to do so. She never received a confirmation number from the company. She contacted the company just before Christmas to try and learn the status of our order. She was told that they were behind on the orders and that we could cancel the order or they could ship it late. My wife chose to allow the late shipment. The stand finally arrived in late January. When we opened the box we realized it was not the model we had ordered and that the stand was very poorly constructed. It was no more than a homemade stand. My wife contacted the company told them that we did not receive what we had ordered. The lady named Beth said that we were sent the “up graded” model. My wife explained to Beth that my son could not use that model and that we needed the portable model. My wife sent photos to Beth to prove we were sent the wrong one. The company made no offer to correct the problem. My wife then asked about sending the stand back. Beth told her that someone in the return department would have to contact her and that we would be receiving instructions and a return code within a few days for the return. As the days passed by my wife emailed the company requesting the return code and shipping instructions. We never received anything from them. Two weeks passed and I called the company and was speaking to Beth who was trying to push me off by telling me that the lady who does the returns was out sick. Finally an unidentified male voice in the back ground told her to tell me a return code. She told me to put that code on the outside of the box. Beth explained that once they receive the stand a refund would be issued within two days. I boxed the stand in the same box it was shipped to us in and took it to the UPS store. When I filled out the paper work I learned that the address for the so called company was a residential address. Policestands.com received the stand on February 16, 2008. I spoke to by phone again on February 20th. She informed me that the stand was received and that a refund would be issued by close of business on Friday February 20th or no later than Monday February 23rd. As of today February 25th I have not received my refund. I contacted policestands.com yesterday and was told by no other than Beth again that the lady who does the refunds was out sick. I told her that I was promised a refund last Friday and told Beth that I wanted a full refund immediately or I would be contacting the BBB and the District attorney in Buffalo Grove. She told me that she was not going to be threatened and asked for my number to have the owner call me back. I provided her with my phone number and she hung up. I received a call from policestands.com yesterday afternoon around 5:30PM central time. The man on the phone was very rude. He asked me “what’s the problem?” I told him that I don’t know you tell me I want my money back for the stand. He said well you can work with me or you can go to the attorney general it’s up to me. I said no it’s up to you I want my refund. He said that we are having a freaking epidemic up here and everyone is sick and that the lady who does the refunds is out sick. He said he just does not allow just anyone to mess in the funds. I told him I was promised a refund last Friday. He said well what do you want to do? He then again brought up about the attorney general. I said look I just want my money back. He said well I can get it to you Friday. I said well ok do it by Friday. I do not believe a word he said and I do not believe he will refund any money to me. I have found two other links online where people have posted about the fraud committed by this company. They should be put out of business. The links to the other complaints are….https://www.complaintsboard.com/complaints/wwwpolicestandscom-c139829.html and https://www.complaintsboard.com/complaints/policestandscom-c159872.html .
    Thank you for your time.

  • Po
      25th of Feb, 2009
    0 Votes

    THINGS YOU CAN DO- First off what you need to do is call your bank (credit card fraud number) and they will give you your money back and do a fraud investigation, then call your local police and file a fraud report (the case number needs to be given to the bank for there fraud investigation report), also there is a link online to the Ill. State Attorney Generals Office and file that report (those people are wonderful!!), also contact the BBB, and what is called IC3.gov (that goes straight to the FBI and Internet Fraud Division and an actual FBI Agent contacted me about the case and came to my house) and contact the Buffalo Grove, IL police dept also if you want, but if you live outside the city of Buffalo Grove, this is no use to you, your local pd will contact them and so on. Yes we ALL want our money back, but also I want justice and trust me justice will be served :)

  • Po
      25th of Feb, 2009
    0 Votes

    SOME OTHER LINKS TO COMPLAINTS/REPORTS...

    http://www.siteadvisor.com/sites/autolaptoplinkinc.com...

    https://www.complaintsboard.com/complaints/autolaptopstandscom-aka-policelaptopstandscom-aka-autolaptoplinkinc-c114668.html...

    https://www.complaintsboard.com/byurl/autolaptoplinkinc.com.html...

    http://www.resellerratings.com/store/AutoLaptopLink_Inc...

    /URL removed/

    https://www.complaintsboard.com/complaints/policestandscom-c159872.html...

    https://www.complaintsboard.com/complaints/wwwpolicestandscom-c139829.html...

    HERE ARE SOME SITES THE WILL HELP YOU CONTINUE YOUR INVESTIGATION REPORT...

    http://www.ic3.gov...http://www.illinoisattorneygeneral.gov/consumers/index.html...https://secure.nclforms.org/nficweb/nfic.htm...and some others.

  • Po
      25th of Feb, 2009
    0 Votes

    THIS ONE TOO FORGOT TO ADD...

    https://www.ftccomplaintassistant.gov/

  • Po
      25th of Feb, 2009
    0 Votes

    http://www.cftc.gov/customerprotection/redressandreparations/index.htm

    http://www.consumerfraudreporting.org/index.php

  • My
      4th of Mar, 2009
    0 Votes

    Did anyone notice that the Police station is just 11oo ft down the road from their house ? The police station is located at 46 Raupp Bvld.

  • Ve
      18th of Mar, 2009
    0 Votes

    I know these people and if any one needs any real names or personal cell phones of these people, mail me, i will gladly give them to you!

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