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Polaroid / Take your money elsewhere

1 United States Review updated:
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I purchased two Polaroid izone 300 cameras on 04/12/06. Both are currently useless. Upon contacting Polaroid, they indicated that the one-year warranty has expired and that I would need to write a letter to their Warranty Center. If anyone else wants to waste their time accomplishing nothing...that address is: Polaroid Warranty Center, 14K Worlds Fair Drive, Somerset, NJ 08873. I received a letter back stating..."We have received your request for warranty service that was previously denied by our service center. Your individual case has been reviewed by our warranty appeal division. We regret to inform you that your warranty appeal has been denied and will not be able to offer you service at this time. This decision has been escalated through the proper departments and there is no further appealing of this decision. If you sent an unauthorized product back to us, we are returning it along with this letter. If you have further questions about this action, please review the warranty statement that came with the Polaroid product. We are currently working on an out of warranty program to be able to provide you some type of service at a reduced fee. Once we have more information regarding this program, we will forward it to you." Sounds to me like a standard form letter that they send out on many of their warranty appeals. I didn't send an unauthorized product in and they didn't seem to know that. Thanks, but no thanks. We will take our hard-earned dollars to a different company that makes a quality product, stands behind it and knows how to retain a customer. Incidentally, their website is also difficult to navigate to the extent that they have the countries set up in no particular order. So there is another way you can waste some of your time. When I called in to customer service today, I was disconnected before being connected to a person. The Polaroid izone 300 should be recalled. It was false advertising to the extent that it is a disposable camera if you can't obtain a replacement battery. Clearly, it was not marketed as a disposable camera. I would recommend that you take your money elsewhere and support a reputable business.

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