Pointe Pest Control - Chicago reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Pointe Pest Control - Chicago
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Bogus
The company is a sham. They will show up at your property, but they will not do anything to actually kill bugs, pests or insects. I signed a contract and they showed up as promised but my house never appeared any better after the service. I complained and was told that multiple treatments are necessary to ensure all eggs and larvae are killed. They show up in the middle of winter claiming the need to kill eggs. Maybe insecticide works through snow and ice, but I doubt it. I stopped using the service when the contract ended and I have fewer problems with insects and bugs then when my house was supposedly being treated by professionals. Also, beware that Pointe will automatically roll over your contract unless you notify them in writing to cancel it, even though the contract expired. Pointe Pest Control is a bogus operation operated by ###. Do not use them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Failure to honor contract, service worthless.
Pointe Pest Control knowingly does not honor its contract and knowingly ignores the cancellation provisions of its contract. BEWARE, do not do business with these people if your expectation is they will honor what they put in writing.
They ignore the cancellation provisions of their contract. Even after they receive timely fax, email, mail and phone cancellation notices, and acknowledge same in phone calls, they keep putting through unauthorized charges. What they need are class action suits to put them out of business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Some people they sent in an email, in writing, fax, but most of the time they are lying. People lie to do anything to get out of a contract! I work for a similar pest company and the same things happen there. People lie.
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This company and it owners are a joke, they just lost another branch manager because they dont know how to treat their employees or customers. If they werent so deep in debt they would have sold out already. poor company ran by poor owners. Dont use this company.
Pointe Pest Control is nothing but a scam. Check them out on BBB. They lost their accreditation for a reason. They bill for services they never perform and then charge you a late fee for invoices you never receive. They continue to bill you for phantom services even after you cancel the contract.
I completely disagree with the above comment about Pointe Pest Control in Chicago. I live in the Northern Chicagoland area and I have been using Pointe for three years now. I had been noticing some carpenter ants (I later found out what these ants were from a Pointe representative) for quite some time in my home and didn't think too much of them. I then noticed that the issue seemed to be getting increasingly worse. When a Pointe technician knocked on my door and explained how they already had sprayed some of the homes in my neighborhood, I signed up for their service. I originally signed up for a one-year contract, but I really like the service they provide and I also really like how I don't see bugs any longer. They are a great company and I would recommend them to anyone looking for a reputable company. All of my neighbors still use them as well.
Read your contract. Says it automatically renews.