Point & Click Appliance Repair reviews & complaints 4
Keywords
appliance repair busy signal order cancel hang up inconsiderate nightmare phone rude speak visa bbb report blocked number customer service nightmare experience order cancellation phone call stove parts visa info checkNewest Point & Click Appliance Repair reviews & complaints
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I ordered my part from this company since they said it was available and would be delivered in two days. Well, two days later and no part, but the did charge my credit card. When I called to find out where my part was, they tell me it's backordered. No notifications from them regarding any backorder AND the website says it's still available with a two day delivery! Now they can get a part fromtheir TX warehouse but it may take 2 weeks to get it. So is it backordered from the manufacturer or is it in TX? Someone is starting to sound like a liar. I canceled my order and told them I wanted a refund, I wonder how long that will take. DONT ORDER ANYTHING FROM THESE PEOPLE! I just found my part cheaper on Amazon with 2day free delivery
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When I placed the order I was specific and also took a screen shot of my order. When I received the wrong part I called and they stated that since I did not check the order prior to it being delivered it was my responsibility to pay for the return shipping.
I do not understand how I have to pay for their mistake. I ordered the correct part, yes I did not check the invoice they emailed me, because I ordered the correct part. It was their system that changed the numbers or whatever lead me to get the wrong part. Now I am stuck with the wrong part and out over 100 dollars.
Doesn't deserve to be in business
POINT & CLICK APPLIANCE REPAIR INC has the worst customer service I've encountered in my entire life.
Placed an order for stove parts today. Lady was RUDE beyond belief, then after I gave her my Visa info, she hung up on me- no good-bye, no thank you. I called back and she started to yell at me because I dared to tell her she was rude to me. She yelled that she was herewith canceling my order on me, and before I could get in another word or say "are you kidding me?" she hung up on me. I called back 4 times after that, trying to get another person. Apparently this witch is in charge of the whole shebang: PAT HARPER. Every time I called, she slammed the phone down, until the 4th time, when I got an immediate busy signal which I guess means she blocked my number. Imagine- she hung up 5 times on a customer who had just placed an order with her! And by God, she went through with her threat and canceled my order. DO NOT DO BUSINESS WITH THIS COMPANY. It might be fine without PAT HARPER, but while she's running the show, it's a NIGHTMARE experience. I have filed a report with the BBB.
Is Point & Click Appliance Repair legit?
Point & Click Appliance Repair earns 94% level of Trustworthiness
Perfect Trust Endorsement: Point & Click Appliance Repair achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Point & Click Appliance Repair. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Point & Click Appliance Repair has claimed the domain name for pcappliancerepair.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Pcappliancerepair.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Pcappliancerepair.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Point & Click Appliance Repair, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- Point & Click Appliance Repair protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Point & Click Appliance Repair has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Customer service
Placed an order today with a lady there who was very rude and inconsiderate. Gave her my visa, order was placed, and instead of saying thankyou or goodbye before she hung up, she simply hung up. I called back to tell her I thought it was very rude to hang up on me as she did, and she started yelling at me, telling me she 's now decided she's going to cancel my order (can you imagine this?), and by God, that's exactly what she did. When I tried to speak, she slammed the phone down.
I called back 4 times and she answered every time- apparently she runs the place- hard to believe- and all she did was pick up the receiver and slam it back down- 3 times, then on the 4th attempt to reach the company, I got an immediate busy signal, , which I guess means she blocked my phone number! And this from a nation-wide appliance parts/repair company?! I suggest customers to stay FAR away from this nightmare of a business, at least until this woman is fired. Her name is PAT HARPER- the worst- simply no other words to describe her. Now I am without the parts I need for my stove. Thanks, Pat, for your contribution in tarnishing the reputation of humankind.
The complaint has been investigated and resolved to the customer’s satisfaction.
Contact Point & Click Appliance Repair customer service
Phone number
+1 (877) 253-5569Recent comments about Point & Click Appliance Repair company
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I ordered a part from this company and two weeks later it was still not shipped. I wrote them and cancelled the order, but they refused to cancel the order. I had to file a dispute with my credit card company to get a refund. PCappliancerepair never shipped my part. I think this is a totally scam company who takes money, but don't have merchandise. I suggest you don't buy anything from this company. Buy through ebay or Amazon where you have some protection.
I have the same issue, order a part last month, it still "not available", you guys don'r answer my emails, your phones don' work... What is going on? Order # 6259893
Hello,
This is Jennifer from PCAppianceRepair.com. I am sorry we let you down and your part did not ship in the time we promised. I want to assure you that this is not how we operate and if you need help checking on a refund for your purchase, please reach out to us by emailing our customer service at onlinesupport@appliancepartsupply.com.