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2.1 200 Reviews

Electronic Arts (EA) Complaints Summary

56 Resolved
144 Unresolved
Our verdict: When using services from Electronic Arts (EA) with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Electronic Arts (EA) reviews & complaints 200

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ComplaintsBoard
K
1:35 pm EDT

Electronic Arts (EA) charged for non-delivered package a week after product has been available

I preordered a limited edition game package on October 3rd, 2008 at $149.99 and paid an additional $9 for expedited shipping to receive the package the week of its release. The release date for the game was October 14th. There was no notification of any package release or preparation for release even 2 days after its release. The normal edition of the game was available at retail outlets the 15th.

I contacted EA numerous times to see if there was any update on the limited edition delivery. If there was a delay in them getting the contents together for it, then I would accept a delayed date. However, they did say that they were shipping out and I had heard from online sites that there were delays. So no problem, I had not been charged yet on my credit card.

Wednesday Oct 15, I contacted an EA Store representative about the package. He was trying to tell me that the package was sent out and that I should receive it by Friday. However, there was no notification message to me and the website still only showed the package as processing, which it had read since the 3rd.

The rep said that it should be there and to call back if no email or package wasn't received by Friday 3PM. I called back on Thursday since the status on the site had not changed and there was still no charge, nor email about shipment. At this time, many people on forums had started saying that they did get email notifications and seeing charges go through. The rep I talked to this day said that it should have ben out and that his sytem showed as shipped. At this time, the site still showed it in the same processing state it had been in. The rep said he would escalate this to management.

In the atfernoon on Thursday Oct 16th, I saw that a shipping email was sent to me, the site status was updated to complete, and I was charged for the package. A tracking number was supplied in the email saying that it was shipped with Fed Ex, but the number was actually for UPS. Going onto the UPS site, it showed that they had received notification of a package, but that nothing had been received by them yet. Fine, it might be later in the day, but at this point, I was starting to get sour about having paid for expedited shipping when this was anything but expedited.

On Friday, I contacted EA Store again during the day since the status still showed at UPS as only having received notification and still no package. They said it was out and I should get it. I told them that it was a UPS id, not FedEx and that their store site was broken in that I could not properly see my order reliably, nor the customer support questions I had enetered. Friday went by and no change in the UPS status, and no package. Friday night I added yet another update to the one question I could see on the support site that I had entered (though it still said that there were 3 questions). At this point I started to address my anger and concern and that I felt that I should be provided an update and at the very least be reimbursed for the expedited shipping charges.

Saturday, I received an update to my update on the one question I can access on the site that basically only iterated that the ID was indeed for UPS and not Fed-Ex. Yet the status is still not update which means that even if they get the package to UPS on Monday in time for overnight, I would not receive my package until a full week after its release. I responded back (the site did not show the rep update on my question, though it did say it was last updated by EA; again, the site tools are broken) that I demand the issue to be escalated to management since I have now been charged since last week, with no UPS update on having received the package and that I shoudl get an immediate response, be refunded the shipping charges and possibly be credited for something due to poor customer service and follow through. I put these points in the message to EA store hoping that it will motivate the rep to send the message to management.

At this point, I doubt I will see the package on Tuesday and am considering calling my credit card company to have the amount charged to it refused. This is absloutely a poor way to provide service to someone giving them $150 for what should be a premium experience. At this point I will NEVER order form this service again, and even considering not buying any products put out by this compnay in the future.

Sincerely,

Kenneth Stanford

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Update by Ken Stanford
Oct 20, 2008 11:14 am EDT

You can reach EA Store support by calling [protected]. You can skip the voice selection items by pressing 0, then 4 for EA Store. Don't get mad at the reps, since they can only work from the poor tools they have. I would ask for a manager.

-K

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EA_anon
nas, US
Nov 26, 2009 11:58 am EST

Well, I'm experiencing problems as well, with Digital Download. I can't believe how awful the website is and how slow and uninformative the process is.

I placed the order 30 minutes ago and still have not received an email and the order still says submitted, with no other status. The website is completely unusable, unintuitive and I cannot get any information on the process, why it's taking so long and they provide no way to cancel the order.

By the way, I checked my bank account online and the money was withdrawn immediately after submitted the order. It show's up as pending, but basically they've gotten confirmation from my bank that the money is available and reserved for them, yet I cannot download the product, or even get a confirmation that the order was successful.

So, I actually work for EA (EA Sports) and when I get back to work on Monday, I'm going to raise hell about this. I'm sad to say it, since it's the company I work for, but this is the worst customer service/online digital download order process I've ever experienced...ever! :(

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evils_army
Fort Saskatchewan, CA
Dec 24, 2008 12:20 am EST

im in the same boat as you, i got scammed by the ea store to, i pre ordered red alert 3, on october the 28th this year, and im so angry. they sent the confirmnation that it had been send out on november the 10th, its now december, i still havnt recieved my order, i tried to check the tracking number, there was noone, thats right no tracking number, i got scammed, i swear to god if its the last thing i do, im going to sue them, for my game, its taking forever, i asked there support what was going on, it didnt help at all. the ea store sucks, its a big fat S.C.A.M. what does that spell?! SCAM!

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Casey S.
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Nov 01, 2008 3:11 am EDT

Are you having an issue with the Limited Edition Dead Space bundle? 'Cause I am too!

I preordered on 10/10, dealt with all the same crap you did, and STILL haven't received it. I've been surfing the web tonight looking for a phone number, since it's pretty obvious why they don't make one available.

Did you ever get yours?

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Amy
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Oct 20, 2008 9:21 am EDT

We are having a problem with a pre-order as well. I can't seem to find a phone number for EA and so have sent MANY emails with no response except that they have requested additional information (which they already have). Do you have a contact number?

Thanks so much,
Amy

ComplaintsBoard
M
11:44 am EDT

Electronic Arts (EA) shutting down my account

I get a notice saying I have made an illegal move opening my account and will be shut down. I have been playing pogo for years and have never had this problem. Please help!

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ItouchMyself4u
Kilgore, US
Apr 17, 2011 1:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was recently banned from pogo, , , no one has even told me why!I have no idea why!I've written two letters prior to this one, no one has replied...I spent hundreds of dollars for my mini stuff, and my membership...Also hours and hours playing games for my tokens andbadges I've won...I haven't done anything out of the way EVER, , , I'd love to know what has happened...Someone must have gotten on my account without my knowledge...I do have plans to go on the local new, , , and contact the BBB, , , if this matter is not resolved asap!If it's my name, , , you let me have it and I've had it for months, , , it's the name of a song and lyrics...I just played Everyone Wins Bingo, , , with someone named exoticyathink182...Do you know what exotic means?Well I definetly expect to hear from you like soon, , , or I'm going public with the way I've been treated...I am disabled and this is the only form of entertainment I have...I feel sooo VIOLATED I've NEVER felt sooo violated in my life, , , you have taken hundreds of dollars worth of stuff from me and won't even respond and tell me what I was suppose to have done...I expect to hear from you soon!Or I'll have no choice but to post it on facebook and other favorite web sites I like...and go public on the news, , , and report this matter to the BBB, , , and get an attorney, , , cause like I said I have been violated in the worse manner possible...
Sincerely,
I touchmyself4u

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robert b
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Nov 13, 2008 4:21 am EST

Hello,

If you have problems with Pogo, just write to me. Just click "send emal" and write to me.

Pogo.

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sheila hensley
Independence, US
Nov 13, 2008 4:03 am EST

Ineed someone to helpme get my clubpogo account to work.

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berenice thompson
,
Nov 01, 2008 9:13 pm EDT

i had 8, 807, 357 now its gone where in the hell is it
i payed 2 times in june what is going on.

ComplaintsBoard
T
5:15 pm EDT

Electronic Arts (EA) jackpot investigation

Looking further into the multiple complaints against Pogo and EA games, I decided to keep a detailed record of all "winners" of any and all Pogo Jackpots. My findings were quite interesting:

Of 3, 212 documented $4, 999.99 jackpot "winners, " 2, 859 of them all had screen names using a complete first name and last initial.

Of those, 2, 837 were either inactive very old accounts, or brand new.

Interestingly enough, 2, 944 of 3, 652 jackpot amounts below the maximum were denied to the winner for supposed "fraudulant activity" such as claims of the winner using cheat software, etc. Of the accounts that were paid, most amounts were less than $200.00.

It is my firm belief after much investigation, that Pogo and EA games are mass advertising these massive "jackpots" to lure unsuspecting gamers into purchasing their subscriptions. I believe from my findings that Pogo and EA games in collusion together have created a system of "ghost" accounts and set the jackpots to strike these accounts specifically in most cases to minimize their losses.

The lack of contact information provided on their pages also suggests that they are indeed attempting in every way to be inaccessible to their member community, thus adding to the suspicion that there is definitely some ulterior motives at work.

In conclusion, I'd like to advise any and all Pogo and EA game players to use extreme caution. Their terms and conditions for paying out of jackpot winnings find a HUGE loophole in the online industry, and they use it quite frequently to their own advantage.

The fact that the internet is so vulnerable to hacking is precisely the loophole Pogo and EA needed to exploit their users by claiming their accounts have been hacked in order not to pay out the jackpot. The fact that it is so hard to prove otherwise is exactly why Pogo and EA continue to get away with these claims. The only way to prove 100% beyond a shadow of a doubt is for federal authorities to seize all Pogo and EA softwares, databases and servers and investigate internally. I can pretty much assure you, much to my dismay, that will never happen.

Regards,
TheOfficer

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siege
, US
Nov 24, 2009 2:26 pm EST

Great investigation. I've been a pogo member since 2004 and I've never run across anyone who has won and actually been given a cash prize before--not even $50--yet I've met plenty of people who have won Pogo hats and various other pogo memorabilia. It seems that in almost 6 years I should have at least "met" 1 cash prize winner. I'm convinced they don't exist.

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Snofy
, US
Apr 06, 2009 8:40 am EDT

I've been a member since pogo began. I have never won a jackpot, nor do I foresee winning one. I will say this, for the amount of money we pay per year, you will not find entertainment better than this. So, what if you don't win? You win in the long run by finding friends on here. What's money compared to that?

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Pogo Staff
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Oct 29, 2008 11:18 pm EDT

Hey,

I have some information that hopefully will help you all.
If you wish to contact Electronic Arts/ Pogo it's rather simple.
They have two phone numbers.

[protected] 8 A.M. - 5 P.M. PST Pogo
To use this option, press 0 to speak with an operator and ask to speak with a live representative regarding your Pogo or Club Pogo account.
Your best bet would probably to try to get ahold of Jay Averill, he's the general manager at for Electronic Arts.

[protected] Hour Phoneline Electronic Arts
Select My Account, Make a Payment, Say Yes to using a credit card, press two.
This will get you a live person to speak with...

Hopefully this helped!

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Ange
,
Oct 27, 2008 3:42 am EDT

It does actually say in Ms Netiquette that winners have the option of putting their screenname OR their real first name and surname initial expressly for the purpose of stopping people looking them up.

ComplaintsBoard
L
2:01 am EDT

Electronic Arts (EA) advertisments

Clubpogo received my moms' order on Mothers Day 2008. Shes's had nothing but problems the lastest being full page advertisments come on the screen. That has not been the case until today. Now she plays for maybe 5 mins. with a Listerine Bottle fazed on the back of the page. Come on guys, sup-
posedly after paying for the exclusive members club. Also when she signs on she no longer gets a full screen of games. It has been reduced by half. I just cannot believe this is a paid subscription. She has another 8 months of this junk...have you found any solutions? Please help?

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Mary Volinchak
Youngstown, US
Jan 10, 2010 4:56 pm EST

I cant get on club pogo, I have my new cridit card, its a debit card, its taken and then next time I cant get on, please help. Marys Gone Bingo @aol.com

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Linda L. Whitson
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Nov 17, 2008 6:25 pm EST

I can get my way t pogo but I can't play the games, I have lost my run time and cannot get it back tried everything can you help me, your what to do just doesn't work

ComplaintsBoard
B
11:26 am EDT

Electronic Arts (EA) losing my pogo

Issued Club Pogo 2/2008 and it was disconnected from my PC in August. It was paid up for a year with credit card. They termanated it and gave me a 14 day free trial. I want the club Pogo back on my PC or I want the money put back on my card. It would be greatly appreciated if you could help me with this matter. I'll be waiting to hear from you.

Sincerely,
Bonnie Reynolds

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norm5628p177
tracadie sheila, CA
Mar 24, 2009 8:24 am EDT

cannot get into any games w.ont donload like to get the problem fix asap please other wise cancel my subscription thank you

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angel477player
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Oct 02, 2008 9:37 pm EDT

when i try yo get in texas holdem before i get play it throws me out but keeps my 10, 000 tokens has happend several times now And getting very upset!

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norm5628p177
tracadie sheila, CA
Mar 24, 2009 8:11 am EDT

cannot get into pragam for the last 3 days fix asap please otherwise cancel my subscription

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realshirly887903
Tallulah, US
May 21, 2011 5:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

every time i try to play webpage closes and internet explor clodes and opens newtab

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Granny60bulldog
, US
Apr 20, 2012 5:53 pm EDT

Go to your local T V station web sight. If they have a consumer complaint department and explain to them what is going on with Pogo. Ask if they will look into what is going on and why Pogo is being allowed to take so many peoples money and run. Add a link to this sight so they can get a look at the postings here.

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JANET M SEIDLITZ
jimfalls, US
Jun 14, 2011 1:18 am EDT

I JOINEDCLUBPOGO, IPLAYEDAFEWGAMES, THENIGOTMY BANKSTATEMENTPAYPALCHARGEDME$39.99ITHOUGHTI SIGNEDUPFOR$29.99.IWANTMYMONEYBACK.I HAVEBEENTRYINGTOCANSELMYSUBSCRIPTIONORMEMBERSHIP.ALLIGOTWASARUNAROUND.ITRYEDJUSTANSWERTHEY CHARGEDME.IAMGETTINGUPSET.IAMJUSTGOINGTOREPOT YOUTOMYLAWER. JANETMSEIDLITZ.

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william carruthers
Leicester, GB
Nov 07, 2010 4:50 pm EST

it sucks

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william carruthers
Leicester, GB
Nov 07, 2010 4:50 pm EST

let me play and not cut me off when i place large bets it just cost me 96000

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John Duxbury
Barnwell, US
Jun 01, 2010 5:59 pm EDT

I'm a paid up pogo player but can't get into my account with you. For some reason I have gotten into a 14day free trial. My passwordis duckpond 181. Can you help me?

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Judith Sirbaugh
Waynesboro, US
Dec 31, 2009 10:34 pm EST

I enjoy your site of the games I just wish that there was a better way to log on.

ComplaintsBoard
J
4:18 am EDT

Electronic Arts (EA) mahjong garden not working properly

I am a paying member of Club Pogo at around 3:00 am central time i was notified that the servers would be shutting down. So I closed out my game I was in which was mahjong garden. I knew my dragon was 70 years old and my rank was breathing fire. Two hours later I log in to find that it will not load my previous rank or dragon and that it has begun all over. when you check my stats it shows how old the dragon is but when you log out of the game it starts you all over again.

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N
12:57 pm EDT

Electronic Arts (EA) your games are running slow

I've been a member for some years now and never like this before. It is to slow and not running at all.

The games are running like turtles, the balls are not falling into place.

I've braodband and a new system what's the problem now, fix it. I need my games to work.

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K
12:43 am EDT

Electronic Arts (EA) rip off artists and thieves

As soon as I received my credit card bill I noted they had charged me $39.99. I did not authorize them to charge my account. I have not visited their website for the last nine months. I sent them an e-mail demanding they refund my money. The charge was dated July 2, I contacted them on August 2nd. They replied the following.

Response (Aditya Govind Awasthi)08/06/2008 09:55 PM
Hi,

Thank you for contacting Electronic Arts.

Unfortunately, due to the nature of our service, we do not offer refunds for the subscription fees for any of our online games. In the event of a cancellation, Electronic Arts will not be able to provide any type of pro-rated refund or extension of unused access time. In order to avoid any charges, customers will need to cancel the billing of their account before the subscription fee has been deducted.

If there is anything else I can help you with please let me know.

Thank you,

Addy
EA Online Support

NOW HOW WOULD I HAVE KNOWN THAT THEY WERE GOING TO CHARGE ME, SINCE I HAVE NOT VISITED THEIR WEBSITE IN NINE MONTHS? THEY ARE THIEVES. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY DO NOT HAVE A PHONE NUMBER LISTED ANYWHERE TO CONTACT THEM, EITHER ON THEIR WEBSITE NOR IN THEIR BILLING ON MY CREDIT CARD. THEY ARE NOT TO BE TRUSTED. DISHONEST.

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Edward Thacker
Dayton, US
May 22, 2010 8:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been a member for2 1/2 years and they suspended my membership for reason unknown. I contacted aol to verify my standing and they said I should be good to go but, not so. I still don't know why I was suspended so my next step ios to seek legal counsel pogo is one of the biggest ripoffsIve seen in 67 yrsI will not let my grand kids play it.So beware.

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asdfe
toilet town, GB
Dec 07, 2009 10:02 pm EST

Guys this is EA... known for being greedy *uckers and churning out Triple A tripe games. Avoid like the plague.

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Melissa Romero
Hinsdale, US
Jan 30, 2009 7:51 am EST

It's probably too late now, since your post is almost 6 months old, but for those who recently have had Pogo charge your credit card, call your credit card company and have them cancel the payment. I was an "almost" Jackpot winner in June of 2007 and cancelled my account after Pogo refused to pay me the $2676 I won. Before I left, I made sure to cancel my account so that my Club Pogo account wouldn't auto-renew and removed my billing and credit card information from the site. Within minutes of cancelling, I received an automated email from Pogo, reminding me of the date my account would run out and letting me know my account WILL NOT auto-renew since I have no billing information listed. I also received another email almost two weeks before my account officially ran out. My account was set to run out in November of 2007, but when I got my credit card statement in the beginning of December, I noticed the $39.99 charge on it from Pogo. Knowing I was going to get the run-around if I contacted Pogo to get my money refunded, I called my credit card company instead and cancelled the charges. I also set up a block on my credit card so Pogo could never charge my credit card again. Pogo, of course, tried to dispute the charges, claiming I hadn't cancelled my account before the auto-renew date. Lucky for me, I still had those automated emails from Pogo, proving I did cancel my account in time and had removed my credit card information from their site so that I wouldn't be charged for another year. Since Pogo had tried to dispute the charges, my credit card company sent me a claim form through the mail that I had to fill out, and when I mailed it back, I made sure to include those automated emails from Pogo, which helped me win my case. Pogo hasn't received a cent of my money since, and all this goes to show that Pogo DOES store credit card info (even though they claim they don't), which can make it hard to cancel an account.

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Dona
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Nov 08, 2008 9:45 pm EST

my daughter signed me up for a free week pass 1 year ago. And she does not play . but yet her bank card has been charged for the last year and i agree theres no way to get in touch with this company if this was any of us we would be charged with theft by deception or fraud my daughter has to cancel her card just so they cant charge on the account who's going to stand up for us. dona from pa

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storm
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Nov 04, 2008 9:04 am EST

I want to know how long i will be suspended. And it is not right that the person who got me suspended is still around. and he started it and said the same. they must play favorites. But you can be sure after my subscription is up I WILLNOT be renewing.

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storm
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Nov 03, 2008 10:43 pm EST

I agree that pogo is dishonest. i was harrassed by a player playing Texas hold 'em and when i said something back i was banned. that was very one sided.

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Rebecca Richburg
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Oct 30, 2008 12:25 am EDT

I have been with Pogo as a Club Member now for about two months and I love the way I am treated. I KNEW exactly what I was going to be charged yearly and am fine with it. I have met alot a good friends within the Club Family that I would not have been able to have met playing only the free online games. Also, I don't have to have ads always popping up during my games.

All one has to do is read everything they sign before ever giving out any type card/bank information. Any time you enter a card number on the computer you are putting your funds at risk. It's a lesson learned. Just be glad they are not doing it monthly. Be sure to cancell before the year is up or your card will be billed again.

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jhpxvsaultgall
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Oct 30, 2008 12:00 am EDT

i had similar problem 6.89 was on my credit card that i did not order.it was on 10-23-2008.would like to know what game and who got it.thank you.

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Sarah
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Oct 16, 2008 2:05 am EDT

[protected] is also another number I found on another site where people complained about pogo.

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Sarah
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Oct 16, 2008 1:47 am EDT

[protected] Is the number to EA, they own POGO. It not free to call though. Good luck!

ComplaintsBoard
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2:55 pm EDT

Electronic Arts (EA) unauthorized charges

I paid to join ea/pogo last year. After I joined I could never play chess, either I could not get into a room or it would stop working during a game. The whole thing might freeze up. I would ask for help and never receive an answer. I think for $39.99 a year one should get service for what you pay for. I quit trying to play on their web site and went else where. I completely forgot about pogo until I received my credit card bill today Aug, 2008 and there was another charge for $39.99. I never signed up for recurring charges and never left my card on their web site. The card was expired so should never have been used. I am going to turn them into the FTA and CA Attorney General s office unless I get my money back.

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11:40 am EDT

Electronic Arts (EA) billing error

Sorry i dont talk very well!But i have a complaint to do.you charge me two times my bill on may and july 2008 i want to know for what.Please send me my money 41.99$+tx=43.24$.They charge me on two credit card .master card canadian tire and master card mosaik.Please help me

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8:02 pm EDT

Electronic Arts (EA) fraud and scam

Uploaded to new browser version Mozilla/firefox3.01 and could not play my favorite games with my other computer buddies, this is total frustration on constantly being not answered by you guys on how to help me with this problem. Please why are you ignoring me, I paid good money to play your fine outstanding games and now that I am upgraded to a better browser version I was hoping you guys would stay upgraded too!

Thank you for any help you can do.

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wduffey
El Paso, US
Apr 21, 2010 1:45 pm EDT

I agree, All browsers need to do this (IE, Chrome, etc.)

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Bill Loukinjohn
Montgomery, US
Mar 09, 2010 9:56 am EST

You need to upgrade Java for Mozilla Firefox to work.

wduffey
wduffey
El Paso, US
Apr 15, 2009 2:07 am EDT

Use Internet Explorer; Pogo games don't work properly in Firefox

ComplaintsBoard
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4:09 pm EDT

Electronic Arts (EA) games freeze

For the last two months, I have been unable to play ANY of the Club Pogo games without my computer freezing and giving me the message "Not Responding". I cannot play a complete game. I do not have this problem with any other site so it is not my computer. Either fix the program or I am not renewing my subscription ~ I've been a member since 2002. I can spend my money at other game sites and play a complete game.

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wblelliott
, US
Jul 05, 2010 3:40 pm EDT

what?

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wblelliott
, US
Jul 05, 2010 3:39 pm EDT

since last mon. nite/tue. am cant get into lotd of games specialy yahtzee also soc hops after spin game freezes. help! help! we both pay good money. HELP!

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C Vande
Muskegon, US
Apr 12, 2009 8:50 pm EDT

I have java and tells me that all is working properly yet I cannot play any games or get my badges due to it telling me that I need to update my java plug in...what is going on and how can I fix it? Last weekend I played the games all day and no problems and on Monday this is what it was telling me about the update JAVA plug in
Thank you,
CVande9375@aol.com

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furby415
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Jul 24, 2008 10:54 pm EDT

I received this e-mail from Pogo when I was having trouble playing and freezing all the time. I installed a different version of Java (Microsoft Virtual Machine) like they said and it works perfectly. Just follow the directions. Hope it helps. Good Luck.

Greetings,

Subject
Reference #: [protected] Subject: Java 1.6.0_03 (Sun Microsystems Inc.) Win...

Discussion Thread Response (Elysia)03/26/2008 02:15 PM

Thank you for contacting technical support. I am sorry that you are experiencing difficulty.

Can you try using the MS Java instead of the Sun Java? Prior to making this change go ahead and uninstall any current version of "Sun Java" under the control panel, then follow the instructions below to set your browser to use MS Java.

-Open Internet Explorer
-Click Tools then Internet options
-Click the Advanced tab
-Scroll down and unselect Java (Sun) "Use JRE 1.5.0_0x for (applet)
-Check the box under Microsoft VM "Java console enabled"
-Hit Apply/OK

Go ahead and try playing the game again.

Here is a link to get the Microsoft Java Virtual Machine. This site is not affiliated with Electronic Arts so if you run into any issues please consult with your system administrator.

$#+@://www.gamecolony.com/msjava.shtml

How to Disable Sun Java and Install Microsoft Java

(Although it's a bit harder to install, Microsoft Java is faster, more stable and provides better graphics.)

To use Microsoft Java, you would need to disable Sun Java first.

How to disable Sun Java:

Open up Internet Explorer and go to the 'Tools' menu located on top of the Internet Explorer window. Here, select 'Internet Options'. Go to Advanced' tab and scroll down until you see Sun Java. Just uncheck the box and hit 'Apply' then press 'OK'. Now your are ready to install your new Microsoft Java.

How to install Microsoft Java:

To install Microsoft Java on your PC, click on the link below and save to 'My Documents' or wherever you normally save.

*&*&://www.gamecolony.com/temp/msjavx86.exe

Double click the file and click install.

After the file is installed, it will ask you to reboot/restart your pc...click yes.

When your PC restarts, open up Internet Explorer and go to the 'Tools' menu located at the top of the Internet Explorer window and select 'Internet Options'. Now go to 'Advanced' tab, scroll down until you see 'Microsoft VM' and make sure all 3 boxes are checked. Now select 'Apply' button and then press OK.

Click on the link below to get an update for Microsoft Java version 10 and save it to 'My Documents' or where you normally save.

+&&@://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/MSJavWU_8073687b82d41db93f4^$a04af2b34d.exe

Double-click the file and install it. After it installs, it will ask you to reboot/restart your PC...click yes.

When your PC restarts, your new Microsoft Java should be ready.

Switching between Sun Java and Microsoft Java Virtual Machine (for Windows ME, Windows 2000, Windows XP)

Both Sun java and Microsoft Java can reside on the same computer without creating a conflict.

Sun Java is updated very often, sometimes weekly. It is still, in general, slower and less stable than Microsoft Java.

(If you are technically inclined: the thread management functionality in Sun Java is less robust than in Microsoft Java which makes Sun Java a far less desirable choice for games for now.)

If you are using Microsoft Internet Explorer, you can easily switch between Sun Java and Microsoft Java (you'd need to have both installed as per above).

The procedure of turning back on your existing Microsoft Java is slightly different depending on which version of Sun Java you have installed. In both cases, you'd need to turn off Sun Java from your Internet Explorer and then Microsoft Java would 'kick in' on its own.

If you have Internet Explorer browser and Sun Java version 1.5.0 and later, you'd need to go to your browser's menus: Tool/Internet Options/Advanced. Here you'd need to find Java (Sun) item and uncheck it & press OK. Then, you'd need to close/reopen Internet Explorer.

If you have Sun Java plugin for the previous version of Sun Java, you'd need to go to Control Panel/Java plug-in/Browsers tab. Here you'd need to uncheck Internet Explorer & press OK. ((On Windows XP, Java Plugin can be in Control Panel/ Other group)

Once you uncheck Internet Explorer from Sun Java Plugin - Microsoft Java should take control upon browser restart. This will only happen IF Microsoft Java is present and correctly configured. If not present/configured, then you can still get it by (1) installing Build 3810 (see above) and (2) installing Windows Updates (see above)

If you have any further questions or comments please simply reply back and we will do our best to address your concern.

Please feel free to contact us back again or visit our help site at help.ea.com

Sincerely,

Elysia
Customer Support Representative III
Electronic Arts

Need further help? Try the 'Answers' area on our support site, *+#=://support.ea.com

ComplaintsBoard
K
10:48 am EDT

Electronic Arts (EA) payday freecell, freezes up!

Please transfer my pogo account along with my tokens and friends information to the above email address. AOL dropped me without notice and I have lost my friends list and almost 7 million in tokens. I would like to continue to use pogo as I am a paid up member. I was having trouble with a hacker and they gave me a new password. After a week I was dropped without letting me retrieve my information. My pogo account was [protected]@aol.com and my pass word was grandmomrules. If you can set me up as I asked please do not use my new email address as my pogo name. I would like it to read kathy1948. Thankyou

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JoAnn
,
Sep 22, 2008 9:52 pm EDT

I am a paid member of club pogo and for the last 2 days I have been unable to get on their website thru AOL. The few times I have been able to get on I get bumped off. There is no customer service web or number I can call to resolve this. If this isn't resolved I want my membership fee returned.

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barbara stephanofsky
,
Mar 06, 2008 7:17 am EST

I have entered the correct ID and password to get into my pogo games, but they will not allow me to enter.

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William DesGrosseilliers
Merrimack, US
Apr 04, 2012 3:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have paid for my Pogo membership and now I am unable to play any of my regular games. What is the problem?

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William DesGrosseilliers
Merrimack, US
Apr 04, 2012 3:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have paid my membership fee and now I am unable to play my regular games.What is going on ?

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dannysrides
Union City, US
Mar 26, 2012 7:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

when-ever i hit play on my pogo games, download java pops up to download then says you already have java ... what is going on ?

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william redford
Jacksonville, US
Mar 01, 2011 2:46 pm EST

i am a paid member and can t get on pogo games

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joycecatherine41
Canton, US
Feb 02, 2011 7:40 pm EST

I am a paid member of POGO AND NEED HELP TO GET BACK ON. I can get on free trail but not the paid one, help please.

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awing76
Garden City, US
May 20, 2010 12:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been a paid member of pogo games for years. For the past 2 days AOL has not allowed me to play my PAID FOR GAMES there is no one I cn communicate with to solve this probleem. Pogo continues to try to sell me more games that I do not want I NEED HELP

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Dlltt213
Traverse City, US
Feb 19, 2009 3:28 pm EST

I joined Pogo a month ago and have no been able to get onto the games . please advise me how to do this, Dlltt213 ...or send me back my money

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Shirley Berger
Sunnyvale, US
Jan 28, 2009 8:38 pm EST

HOW MANY TIMES MUST i SUBMIT A COMMENT BEFORE I GET A REPLY:"?

ComplaintsBoard
L
1:42 pm EDT

Electronic Arts (EA) fraud & scam

I've posted before about being denied my jackpot win but I wanted to update the "saga". It's now been three months since my win, the BBB has closed my case because I won't accept EA's excuses and EA won't answer the BBB anymore. But just today(7/5/08) I got a letter back from the California Attorney General's office. It's just a form letter but in short it says they will keep the info open and look into EA if they get enough complaints. Go online to California.gov and look for the link to the AG. Everyone who has been cheated complain to them, they will listen if they start to get more complaints! If we all start complaining the EA will have to own up to this.

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Pogo Staff
,
Oct 29, 2008 11:18 pm EDT

Hey,

I have some information that hopefully will help you all.
If you wish to contact Electronic Arts/ Pogo it's rather simple.
They have two phone numbers.

[protected] 8 A.M. - 5 P.M. PST Pogo
To use this option, press 0 to speak with an operator and ask to speak with a live representative regarding your Pogo or Club Pogo account.
Your best bet would probably to try to get ahold of Jay Averill, he's the general manager at for Electronic Arts.

[protected] Hour Phoneline Electronic Arts
Select My Account, Make a Payment, Say Yes to using a credit card, press two.
This will get you a live person to speak with...

Hopefully this helped!

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Ann
,
Aug 17, 2008 10:48 pm EDT

this is the second time in less than a month that all of a sudden when playing Jokers Poker that I get a pop up box that tells me I am not allowed to play the game, could you please explain to me WHY!, in an intermission there was an ad for free access to being able to play other games and win money, I am getting just a tad tired of the blocks for playing Jokers Poker, I am only playing for fun, why block me out. For heavens sake in Jokers Wild there is no money involved, just fun. Thank you

ComplaintsBoard
C
5:27 am EDT

Electronic Arts (EA) fraud credit card charges

I had a charge on my cc statement from Pogo.com. I called the my credit card co. to dispute the charge and they gave me a number to call Pogo. I called and they wanted me to give them my number again. (They couldn't pull up the account by my name) I refused so they said they couldn't help me. I called my credit card company back and told them that I wanted to report a fraudulent charge on my account. They said that they would look into it and get back with me. Today, my soon to be ex credit card co. (Discover) sent me a letter that stated the charges appeared to be valid and that I would have to pay the charge. When I contacted them, the only information that EA Sports provided them was my cc number and verification number, which they would have had to make the first charge. They didn't give them a name, a e-mail address, or anything else. To pour salt in the wound, I checked my cc account on line later in the day and I've been charged again. Apparently it's some kind of monthly subscription that someone has given my cc number for. I'm not sure what to do next. I don't play games on line, never purchased anything from this company, and I can't get much help out of my cc co. I do know I'm about to change cc companies in the very near future.

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L
7:19 pm EDT

Electronic Arts (EA) told I cheated, denied prize

I too won a prize, $10, then got an email saying I was being denied for cheating. After almost two months of back and forth with them I have filed a complaint with the FTC. They will not do anything directly but they enter the info online and if enough complaints are received an investigation will be started by the local authorities. Please, anyone who has been denied UNFAIRLY, go lodge a complaint with the FTC. Maybe we can get CA's attorney general to look into why so many people don't get paid.

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Gloria Scott3
Las Vegas, US
May 26, 2010 11:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been a member of club pogo for a long time just recently lost the website and haven't been able to get it back I need someone to reset it back on my computer or I want the balance of my money back

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SmellMeNowwww
Omaha, US
Jan 10, 2009 2:11 am EST

I agree with the complaint, foir 2007, I placed the Pogo tokens on their so called raffle, and recieved an email stating I won $50.00, and after responding to their email I was told that i used a cheat program, which is against my nature to do so, I was brought with better values then that, I did not file a complaint with the FTC, but did file a complaint with the Missouri Attorney General's office, when I lived in Kansas City at the time, they told me that was to small of an amount for them to investigate on, so I dropped the issue. I still play at pogo.com aka EAGames, because i've met some nice people, including my future wife, but they should be made to be accountable for their actions, this is outragous behavor, period!

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Andrea
Tucson, US
Dec 09, 2008 9:25 am EST

That's great and all but we only wish that you guys would play nicely and fair and we don't want to talk to electronic arts we want to talk to someone from your company the pogo company! to the original poster don't worry the members will be warned..

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Pogo Staff
,
Oct 29, 2008 11:19 pm EDT

Hey,

I have some information that hopefully will help you all.
If you wish to contact Electronic Arts/ Pogo it's rather simple.
They have two phone numbers.

[protected] 8 A.M. - 5 P.M. PST Pogo
To use this option, press 0 to speak with an operator and ask to speak with a live representative regarding your Pogo or Club Pogo account.
Your best bet would probably to try to get ahold of Jay Averill, he's the general manager at for Electronic Arts.

[protected] Hour Phoneline Electronic Arts
Select My Account, Make a Payment, Say Yes to using a credit card, press two.
This will get you a live person to speak with...

Hopefully this helped!

ComplaintsBoard
W
7:30 pm EDT

Electronic Arts (EA) games will not load and let me play for the past 2 days

I have tried for the last 2 days to play a game called jungle gin and it takes a long time loading then it will not let me play i would like this fix asap so i can work on my badges i have tried to play other games and i get the same response. Please fix asap.

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jfeaks1345
Calgary, CA
May 07, 2010 10:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My Name is Gerald Graham, I got clues but when I went to get Mahjong escape china and another Mahjong one it would not let me have it. It said the country was not right. I live in canada, calgary alberta

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janeal59
McAlester, US
Jun 29, 2009 1:44 pm EDT

pogo allows java to keep me from making my games large enough to see! no point in paying the fee if i cant see the games

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ann brewer
, US
Jun 23, 2009 2:06 pm EDT

i dont understand whyi cant get into beaker creatures on club pogo, always says GAME LOADING and that is as far as it goes.

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lesley
Kankakee, US
Apr 19, 2009 8:31 pm EDT

i also cannot get connected to club pogo, it has been 2 days what is going on? is this site going out of buisiness? help

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Charles Golenor
,
Dec 02, 2008 1:18 pm EST

I cannot log on to Pogo or Club Pogo even though I have been a member for years.
This happened before ; 0all I could get was a sign on screen for new members

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sheila hensley
Independence, US
Nov 12, 2008 3:51 pm EST

I am at witts end with club pogo

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Joan Ferko
,
Nov 06, 2008 10:14 am EST

I used to play Pogo games but now I cannot. I updated my java to the latest. From what I read it seems that is the problem for many. It is frustrating because I do not know what to do.

Can someone please help me?

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orval a adams
,
Oct 31, 2008 2:51 pm EDT

it has been 6 months for me not being able to play club pogo i need some one that will tell me or show me how to blay club pogo

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dorrie george
,
Oct 08, 2008 5:14 pm EDT

My old Java worked fine and always played my games this new crap java won't let me play my games why did java change to screw people out of playing games for free.

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Peggy Brown
,
Aug 04, 2008 3:29 pm EDT

I know exactly what the other complaints mean! I just bought a new computer and only a very few pogo games will load. I took the computer back to Best Buy and had the "Geek Freaks" look at the problem. This did no good; they have no idea what the problem is either. We even uninstalled Java and reinstalled it thinking that may be where the problems lie. I have never had good results with the pogo techs either. They talk computer talk like I know what the heck they are talking about. You would need a degree or be Bill Gates to understand their instructions! If I can not resolve my issues with pogo I am going to terminate my membership!
FRUSTRATED

ComplaintsBoard
S
8:24 pm EDT

Electronic Arts (EA) threats and child threats

I have sat in one room playing a game on club pogo that I enjoy. People come into this room and continuously harass and threaten other people. even though it is an uncensored room. they have threatened to kill people, molest their children and use very vulgar names and also racisms. I have contacted pogo continuously about this problem and all they do is send me an automotive response. I have tried contacting them and all i get is a machine. How can they let these people get away with this and not do anything.

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Loree Pentecost
Fort Mitchell, US
Oct 13, 2011 6:20 pm EDT

This game is very lax in responding to complaints.
We have vulgar people on here, cheaters, , game stallers, among many other problems. Why isnt something done? Also i have won games and have lost points at the end of the game on several occasions. I dont understand why this continually happens. Do you not have monitors? Its not fair and very annoying.

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JoanneS
, CA
Aug 08, 2010 4:12 pm EDT

This year they are offering 100 gems upon renewal. I did not get mine and when I contacted them they said I was not eligible because I paid with paypal and did not give them my credit card number which is a big nono on pogo because the site is not secure with the hacking of passwords.

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absurdpillow
Thunder Bay, CA
Feb 08, 2009 6:22 am EST

I HAD PAID FOR SUBSRIPTION LAST YEAR. iT SAID IF YOU PAY NOW YOU WILL SAVE $10. OFF FOR I YEAR SUBSCRIPTION. i DID THIS. nOW i GET A NOTICE THAT IT IS TIME FOR MY GUEST PASS TO RENEW AS CLUB MEMBER. dO THEY NOT KEEP RECOREDS OF
CLUB MEMBERSHIPS ?
ABSURDPILLOW

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JiminyCricket
, US
Feb 01, 2009 10:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

When you win a Pogo prize, such as a coffee mug, they ask you to pay $6.95 shipping for it!

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Denise
, US
Sep 18, 2008 2:58 am EDT

Pogo does not care about what is said in rooms uncencored or not all Pogo cares about is the monthly or yearly billing and money they can get from you. They are good about one thing though and that is when your bill is due they make sure they send numerous emails and if you don't update right when they say you will lose your Club benefits. Pogo also rips players off with ratings they will have your rating go down anywhere from 20 to 30 pts but only allow it to go back up 3 to maybe 10 pts which I see as being unfair when you work so hard on getting a good rating and don't ever win money or anything else because you will be excused of cheating even though the jackpot spins go by themselves unless you click it to stop so how can you cheat on a jackpot spin. All Pogo wants is money money money and won't give back money you win.

ComplaintsBoard
M
12:56 pm EDT

Electronic Arts (EA) unauthorized charges from my checking account

I made a phone call to Electroni Arts with regard to this Club Pogo Account. An account that was set up in my name and money was deducted from my checking account monthly. I do not have a computer at home and cannot access games on my computer during the day, my company does not allow this. They promised to cancel account, return my money and gave me a reference number. The very next day, they withdrew another amount from my account. I'm livid and don't know what to do. I dont' want to close my account that I've had for 16 years, but have no alternative.These people are cheats and liars.

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ADITYA
, IN
Jan 26, 2009 1:13 am EST

i bought the CD of cricket 2004. it asked for the CD key. i wrote the CD key but is not accepting it. The CD key is
4C9H-Q5EA-R1Z1-XIXM-ROSU

please help us quickly
my email address is adityasrikar4@gmail.com

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John Mourning
,
Oct 20, 2008 4:51 pm EDT

Electronic Arts aggtressively tries to charge accounts that have been canceled and it takes a great deal of tenacity to correct any of their actions. I would recommend that anyone dealing with electronic Arts use a "safe cardf" available from many credit cards and banks that sets limits and expires before any anticipated furure charges from this obviously unethical company.

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rickcharles
,
Oct 01, 2008 4:42 pm EDT

EA has billed me for product and services I have oredered but never got.
Sent 7 complaints over 11 days and only response I have gotten explained that point of sales is too blame for not having product sent too me. EA is the point of sale, so basically they stole money from me, and just created a loop to deal with any problems.

ComplaintsBoard
J
3:30 pm EDT

Electronic Arts (EA) unable to play pogo games

I have been charged for Pogo and not been able to play pogo games for 3 yrs. with the exception of a couple of months. Please credit my account. I will take my hard drive in for repairs to see if there is a problem. Sometimes I get in, like poppit or lotto but they freeze before I can start, or not even download. I miss playing my lotto and poppit. Thank goodness for aol free games.

Read full review of Electronic Arts (EA) and 50 comments
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joebenge33
, US
Sep 13, 2018 4:04 pm EDT

I dont care about other peoples problems I paid for access to pogo games and have been playing for some time now it stopped I can not access the games and all my information is gone the only access I have is to a new sight as a new player . when I try to log in as my player name it says that name is already taken . Yes it is already taken by ME !

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Ann Neily
, CA
Sep 06, 2018 8:44 am EDT

my problem is not getting into playing pogo I am a member and they won't except my information ok imannieb2 password jimmy12345 my e mail is anniebuckley@gmail.com in face book im Ann Buckley Neily my phone number is [protected] hope you can help me thank you

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tiggerhalsey@aol.com
, US
Jun 26, 2018 3:46 am EDT

we still can't play some pogo games such as cocos & hd games . we should not have to pay for pogo is we have to play please fix the problems
we r having unless they have no common sense

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Doris Stroup
Grover, US
Jan 17, 2018 12:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

How can I play the new game Jet Set Solitaire when it won't even load? Can you PLEASE help?

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Doris Stroup
Grover, US
Jan 15, 2018 10:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

I CANNOT play Jet Set Solitaire because it WILL NOT load. Other players are playing it. Can you Please help?

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Doris Stroup
Grover, US
Dec 30, 2017 6:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Jet Set Solitaire WILL NOT LOAD

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Doris Stroup
Grover, US
Dec 19, 2017 12:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Jet Set Solitaire WILL NOT load

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Doris Stroup
Grover, US
Dec 14, 2017 3:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I cannot get the new game Jet Set Solitaire to load. I see some other players are having the same problem where some players are playing the game. Can you help me?

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Doris Stroup
Grover, US
Oct 24, 2017 11:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am unable to buy gems. My profile name is right, my password is right and my credit card is right and up to date. Help me PLEASE Tell me what the problem is ASAP

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Doris Stroup
Grover, US
Oct 14, 2017 6:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My problem is I am unable to buy gems. My profile name is right, my password is right and my credit card is right. So what am I suppose to do?

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