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2.1 200 Reviews

Electronic Arts (EA) Complaints Summary

56 Resolved
144 Unresolved
Our verdict: When using services from Electronic Arts (EA) with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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6:06 pm EDT
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Electronic Arts (EA) changed servicer

I am trying to tell Club Pogo that I have left AOL and have a new service
My old online address was "[protected]@AOL.COM'
My new adress is "[protected]@att.net"
How can I get in touch with Club Pogo. They recently charged my VISA account for the year but I cannot get to their service
Grace Zergr

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myesherr12
Nanty Glo, US
Nov 12, 2013 11:36 am EST

it wont take any password i put in it been over a minth i havent been able to play i am a paid member

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domad6
Prospect, US
May 15, 2010 4:49 pm EDT

Trying to contact Pogo to let them know i no longer have aol My old address was Domad6@aol.com my new addressis domad6@Hughes.net How do I let Pogo know this?

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9:22 pm EST
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Electronic Arts (EA) won't pay - or explain

I emailed Pogo because they did not send me my 250.00 prize money. if you start at the bottom of this email and read up you can see how they get out of paying … i never did get any more response from pogo or ea sports. And still have NO CLUE what they found on my computer? How did they look in my computer? What the HECK is going on? How does POGO know what I have on my computer?

06/26/2008 04:00 PM
Why can’t no one tell me exactly what was found so i can
At least get rid of what ever it was. Or tell me what
Exactly I did wrong other than submitting my tickets?

06/24/2008 12:52 PM
Can you please tell me exactly what was found that my
Winnings were taken from me? Because I know I do not
Have any bots or anything else helping me. Other than my
Husband logs on to play sometimes. The only thing I did was
Entering tickets into a drawing.

06/24/2008 07:20 AM
Hi there, 06/23/2008 12:57 PM
I don’t understand. I did nothing illegal i have no bots
Nor anything else that was mentioned above. And don’t
Know why you would feel I did anything illegal I won
That by submitting tickets into the drawing? Please
Check into this matter further I promise you I do love
Playing pogo games and I do not cheat06/22/2008 08:57 AM
On 4-15-08 I was told I won the $250.00 drawing. and have
The confirmed email, I have not received this prize as yet and was told to contact you
If I do not receive it after 6-14-08 all my mailing
Information is correct. Can you please update me when I
Will receive my $250.00 or is their something else I am
Suppose to do to claim my winnings?

Customer

Customer

Response (Brian S.) 06/24/2008 08:36 AM
Hello,

Your incident has been reviewed numerous of times as
Everyone deserves the benefit of the doubt, but
Unfortunately your case will remain ineligible due to a
Terms of Service violation. Such a violation may
include the use of an automated device to play our games
or the manipulation of our games code. Unfortunately,
due to the results of this account’s review the prize
has been forfeited. I understand your frustration on
every level and I apologize for any inconveniences. If
you have anymore questions please feel free to respond
back to this email or please visit our website and
review our extensive Self Help Knowledgebase
(http://support.ea.com).

Thank you for contacting EA Customer Support!

Brian S.
EA Customer Support

Response (Pogo Ana)

Thank you for contacting Pogo.com Technical Support.

Due to the nature of your issue, more time is required
for investigation. I apologize for any prolonged delays
this might cause, but please rest assured that we are
trying to handle your issue in a timely manner. During
this time, you may still update your incident with
additional information that might help us resolve your
issue without causing any additional delay. To update
your incident click the link above that says, “To view
or update your question from our support site,
http://support.ea.com .”

We appreciate the opportunity to assist you and look
forward to getting you back in the game

Please accept our apology for any troubles or errors you
may experience from time to time and your help.

Sincerely,

Pogo Ana
Technical Support
EA.com/Pogo
___________________________________________________________________
Need further help? Try the ‘Answers’ area on our support
site, http://support.ea.com

Customer

Response (Pogo Irene) 06/22/2008 08:11 PM
Hi there,

Thank you for contacting Club Pogo Support.

The message you received was in regards to this
accounts’ questionable interaction with our games
after the account had been reviewed for meeting the
prize eligibility requirements. It is not until a player
claims a prize, that their account is reviewed.

Cheating in online games are activities that modify the
game experience to give one player an unfair advantage
over another player. Depending on the game, different
activities can constitute “cheating”.

The uses of macros, “bots”, “auto’s”, code
manipulation, “double-browsing”, token exchanging or
using 3rd party websites to assist a player in playing
Pogo games, are considered violations of the Terms of
Service Agreement. But in many typical cases, an account
being found ineligible, is do to the result of sharing
the account or through the use of so called “badge
helper” websites and services. Such an event could
have been at any time and in any game unrelated to the
game or time in which the prize was won.

Typically such services may claim they are untraceable
by Pogo servers and may not mention the repercussions to
player’s accounts for having used their products or
services. Sometimes you may find names such as
“Helpers”, “Buddies”, “Bots” or “Autos”
used to distract the player into thinking they are not
considered cheats, when in fact they are. Use of these
services allows players to have an advantage over
others, by increasing their token balance, status and
rank or reaching the Jackpot Spinner more quickly and
frequently.

As a result of this review, the prize has been forfeited
and the account will be ineligible to receive any
additional prizes for a period of six months starting
from the date the prize was won. The account will be
eligible to receive prizes again after the 6 month
period of ineligibility. All future prize claims will
also follow this same review process, with the review
period starting after the win date of the previously
claimed prize.

Due to the internal and confidential nature of the
information viewed during the review, we are unable to
share any specific details of the review with you. Other
questions regarding this matter will only be discussed
via e-mail. We will not discuss the details of any
reviewed players account over the phone.

At any time a player can view the Terms of Service by
clicking on the link at the bottom of the Pogo website.
The Official Rules of Pogo Prizes can be found by
clicking on Prize Rules under the Prizes button on the
Pogo home page. Use these rules as guidelines for your
online conduct.

Pogo takes these types of violations seriously because
of the adverse effects it can have on all players in our
community. Pogo ultimately holds the account owner
responsible for any actions taken on their account. As
stated in the Club Pogo: Official Prize Rules, “By
participating in the Games, the entrants agree to be
bound by the Official Rules. These rules will be
interpreted in Pogo’s sole discretion, and all
determinations made pursuant to these rules by Pogo are
final and binding.”

If I can help you with anything else, please write back
and let me know.

Sincerely,

Pogo Irene
Customer Service Representative
Club Pogo
_________________________________________________________________
Need help with Club Pogo? Click the ‘help’ button on the
top of most Club Pogo page

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noahone
, US
Apr 01, 2012 8:36 am EDT

agree with the fact that their customer support is virtually nonexistent and that they have a LONG history of not listening to any of their customers nor taking them seriously
there are reports and comments to that effect all over the internet, and indeed, even
all over their own forums on their own websites, both pogo and ea

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ammbermarie76
dorchester, CA
Jul 08, 2009 9:33 pm EDT

im sorry for they way i talked in private chat but please donot take away my pogo i really like coming to play here for hours and hours and would hate not having it and i promise i will not use that kind of talk again can u please give me a chance to show u im not like that

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10:43 am EST
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Electronic Arts (EA) everything about pogo

I have been a pogo member and non-member since 2001. So i have seen a few things that i think everyone who plays [and pays] and who [doesnt pay] and plays might want to know.
Every thing i say here is my opinion [correct or incorrect as it may be] . Now the big question. Do i believe the jps are real? Yes i believe [some] are real! No i do not believe all the jps are real! There is a way to find out if the jp winner is real or not [and not just by putting them in your friends list] that will not tell you if the person is real ! I will not tell you how i know thinking that a pogo employee may read this! But i will tell you there is a way and i know for a fact a large portion of the jp winners are not real ppl. I have seen a person win a $4, 999 jp and 2 daily drawings in the same week and never played but 1x since! Now do you know the odds in winning anything at all on pogo! I dont but its astronomical! So to win a jp and 2 daily drawings in the same week is impossible! And i mean impossible! Then to win and never play again is just a joke on every person who plays on pogo! Oh and did i mention he wasnt a member! There are many jp stories just like this! To many!
Heres another big reason not believe anything at all that you read about jps, daily drawings etc. On pogo!
Cheat programs, bots, etc. There are literally thousands of these programs running at all times in virtually every room on the site! And thats a fact! Pogo will not do anything about anyone running these supposed illegal programs! Even though they know they are running everywhere!Why you ask? Well to track down these thousands of programs would take time and cost a lot of money. These programs are being run by club pogo members and if they were to find them they would have to cancel there accounts. Theres no way they are going to lose the money coming in from these thousands of people! If a real person wins the jp and is caught using a cheat program they dont give them the money!Guess what the jackpot goes back to $50 and pogo pockets the $4, 999! Its a win, win, win situation for pogo to let them run on the site!I dont know if pogo makes the cheat programs and sells them under a different name or not. But who else could do it better or faster than the one creating the games! I questioned pogo many times about all the cheat programs running all over the site. There answer is always we are educating all the players about not using these programs. Not! What a joke! Outside of the 1 line dedicated to bots in their rules there has never been 1 thing mentioned on the site about not using cheat programs! This should be the first thing you read when you come on the site! It should be put up in the chat area just like all the winners are! [lmao] they want you to run cheat programs ! For reasons i already gave you! I wonder how many of these bots are being run by pogo themselves? How hard would it be to set up fake accounts and run the cheat programs? Lol not hard at all! Would take all of 1 minute to do! Hell there are sites dedicated to pogo cheats with real ppl in them! All u need to do is type in pogo cheats and the cheat programs are everywhere! Its pathetic and the people who own, run and work for pogo need to be investigated not only at the local and state levels but a full federal investigation as well! When a business has over 1 million customers and is taking working peoples money from all over the world. And there is no one overseeing them. There is going to be nothing but crime of all kinds taking place on a daily basis! Not to have every cent supposedly won on pogo verified by an outside auditor is a crime in itself! They have no overseer, no one to report to! Do you actually believe they are not going to tell you lies! If you do you obviously are not from this world!
Jackpot spinners [lmao] these spinners are the biggest joke i have ever seen! The majority of games on the site have no jackpot on the spinner itself! Now how is someone supposed to win the jp when there is no jp on the spinner! What, does it just magically appear for that special someone? I think not! Um with no jp on the spinner you cant win! So how can ppl win any jps!
Buying gems for badges [lmao] this is by far a bigger joke than the last one [lmao] ! Now i know its your money and you can do with it what you want!But just think about this! When you buy gems for badges all you in reality are doing is paying over and over and over again to play the exact same games you already paid to play with your pogo membership!There is absolutely no difference in any game on the site when your paying for these badges with gems! Its the biggest sucker play i have ever seen ppl fall for! And if you really think ppl care about how many badges you have outside youself you better wake up! [pogo cares and thats it lmao] . Not one person is going to sit there and spend 2 hours of their time going thru your 1500 badges [lmao] ! Its a sucker play and thats all it is! You give them money and you get nothing in return! The games are the same! You would get the same entertainment just playing the game without giving them your money!
Tokens [lmao] absolutely worthles! Even less than nothing! These to can be purchased any where online! When you have cheat programs running 24-7-365 accumulating millions of these worthless things a week!Hundreds of millions a year! Its pointless to enter bogus drawings with your poultry few million tokens! I have seen ppl with over 1-2 billion worthless tokens! Do you know how long it would take an everyday real player to accumulate 1 or 2 billion tokens? Hundreds of years is how long! [lmao]
Non paying players [which i currently am and always will be] what a flipn joke pogo has made out themselves. Running moving advertisements that either freeze our games, slow down the games or just not letting us play at all! Its nothing more than to tick us off so that we will get fed up with all the crap and give them money! Its total bullcrap! A game they want to play! I wonder how much their advertisers are going to like it when they see whats going on ! Im sure the u. S. Military is going to be very happy with them! Along with many others that will be contacted! Im sure they want to keep paying for crap [lmao] !
Well ppl there is plenty more to come after this so please keep up with all the latest pogo events! And please feel free to respond. I look forward to it!

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fuddy
, US
Apr 05, 2011 12:27 am EDT

and quit worrying about stupid games!

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fuddy
, US
Apr 05, 2011 12:26 am EDT

LMAO y'all need to go OUTSIDE!

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casiding
Canberra, AU
Dec 03, 2010 12:12 am EST

i love the fact that you all hate pogo, but u cant seem to stop playing? if you hate it so much..DONT PAY AND PLAY!
SHEESH...

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mlloyd
johnson city, US
Jun 01, 2010 12:02 am EDT

I hate pogo with a passion i cant even get passed 15000 tokens, whenever i go to the black jack carnival game i always lose all my tokens whenever i increase the bid to 250, i wish i didnt waste about 2 damn days of my life on this [censor]ing [censor] so called game website they rip everyone off, im gonna just stick to my damn board games. I hope everyone that works for pogo dies and goes to hell with at&t, because im tired of being ripped off, by some greedy mfs. I repeat do not go to pogo unless you want to waste your precious time on this earth. I have 3 words for ''you go ### yourself''!

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Jefferymccune
Morehead, US
Feb 04, 2010 12:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

I agree with you on pogo's crap and think something should be done! I've been on pogo for four years now and it is false ### I'm tired of and there is to much of it on pogo. If need to cantact me my e-mail is mrjeff_mrjt@yahoo.com

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howard
, US
May 13, 2009 8:24 pm EDT

i agree 110% pogo is a rip off! i can prove it!
pogo has it's games pre-programmed! jps! what a joke!
now for my proof...play monopoly slots. when you click on spin watch your tokens in the chat area at the same time you click spin...your tokens will either increase or decrease before the slots stop spinning! pogo has pre- determined how many tokens you'll win!or lose!
what a crock!
it's sad cause i like playin the games, but if i wanna get screwed i'll hit the street corner!
and as for the badgehelp auto players...i truely believe that was created by pogo! this i can't prove...give me time.it's just another way for them to stay rich![which is o.k.] just be fair with the jps! which they ain't!

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kimmybaby_
Greenville, US
Mar 19, 2009 11:37 pm EDT

im pretty ticked off myself... i was booted from a room for "abuse" earlier today... along with every one else in the spades room, and i cannot play any other game either...a hacker came into the room and booted everyone out... i got a pop up that said i had been removed from the game room for abuse... now when i try to get in again, it says i have been barred from entering the room due to prior behavior... what a effin joke...

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5:43 pm EST
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Electronic Arts (EA) cant get my games to load

please fix my games trying to load my pogo games but they wont load need help heres my email address [protected]@live.ca

Read full review of Electronic Arts (EA) and 5 comments
Update by tpayne456479737
Feb 05, 2009 5:59 pm EST

hope you can help me

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jagbargalleg75
San Antonio, US
Oct 11, 2010 11:30 am EDT

why cant i load my games? been with out them for over 2 weeks?

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stj.coralbay
Myrtle Beach, US
Apr 26, 2009 6:34 pm EDT

Try and start Internet Explorer without add-ons. (Start-All Programs-Accessories-System Tools-Internet Explorer (No Add-ons)) If your POGO Games will load without add-ons in Internet Explorer, open it normally (Internet Explorer icon, or thru Start Menu) and disable the add-ons that do not belong to Microsoft Corporation, or other reputible companies (ie: Google, Yahoo). You can do this by clcking Tools-Manage Add Ons-Enable or Disable Add Ons. I've seen in my travels that the Ask Toolbar, Zango Toolbar, and Viewpoint Toolbar often cause problems with the execution of Java Script (necessary to play POGO Games). If you have any of these installed, I recommend uninstalling them from the Add/Remove Programs application in the Control Panel. If none of this works, download Mozilla Firefox and access POGO from there.

Yours Truly,
A Microsoft Certified Professional (MCP)

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vieper56
Bullard, US
Apr 26, 2009 6:11 pm EDT

tell me why it does not load anymore i wait 10 to 15 min.

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vieper56
Bullard, US
Apr 26, 2009 6:09 pm EDT

what going on with my pogo it quit working a week ago why tell me why

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tinker212
16841 aqua ln, US
Mar 12, 2009 11:46 am EDT

i've been trying to get into beaker creatures and can't and i've tryed everyone wins and that one keeps frezing me out, and the game freze up all the time .what am i paying for when i can't play the games?my email is mildred_weeks@yahoo.com thank you please let me know what to do .

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10:03 am EST
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Electronic Arts (EA) stolen registration keys???

I cancelled my Club Pogo account in 2007. Even after telling my aunt about all the problems I had with Pogo, she went out and bought Operation Mania and Mahjong Garden Deluxe anyways. Both were purchased in August of 2008, and she spent the extra money to have the CDs mailed to her. The CDs have yet to arrive, by the way, and I think it's pretty safe to assume they never will. Anyways, after a month of playing Operation Mania, the game started having problems. In the beginning, it would randomly close on her in mid-game. Now it's not even playable. It will start to load, connect to Pogo, then crash on her once it hits the main menu. She emailed Pogo asking for help. A few days later, she received a copied-and-pasted response from them with tips on fixing the problem. Her computer met the requirements to play, all drivers were current, we removed the game then redownloaded and installed it, and so on. She emailed Pogo back asking for more help, then decided she would stick to Mahjong until we could get Operation working. Of course, now Mahjong is doing the same thing. Here's where this gets really good... After going back and forth with Pogo from mid-October until earlier this month, we come to find out her registration keys for both games have somehow been compromised. Despite the fact that she has all the emails and the charges on her credit card proving she bought the damn games, Pogo claims that her registration keys were "either given away or stolen", and when they notice multiple people playing a game using the same registration key, they disable it. We have no idea how someone got a hold of her registration keys for both games. Besides me, she doesn't know anyone else who plays or has played Pogo, and wouldn't have given out her information anyway. Also, she scans constantly for viruses, malware, spyware, etc and nothing was found on her computer that could have contained a keylogger or something to that effect. The only thing we can think of is the game CDs that she never received were stolen out of the mail and possibly had a copy of the registration keys somewhere in the package. Since she has the proof that she paid for both games, she told them she either wants her money back, or new registration keys so she can play her games. Pogo's response: they won't refund her money, and she shouldn't have been sharing her registration keys. She has filed a complaint through the Better Business Bureau and contacted her credit card company to see if they will do a chargeback, so we will see what happens. But just a heads up to anyone who purchases a game through Pogo... Be careful. If something like this happens to you, don't expect any help from Pogo. As far as they are concerned, everyone playing is a cheater or thief.

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demonstang
Pittsburgh, US
Jan 22, 2011 5:54 pm EST

Really!? I have a cheap low end computer and every game that i play on pogo works just fine. You cannot always believe your anti virus software unless you update it all of the time and even then it is still possible to get a virus. Don't blame pogo because a program will not run on your pc. You obviously have some issues on your pc and it's not pogo's fault.

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John724
Ambridge, US
Jul 17, 2009 12:40 pm EDT

I bought every downloadable game that pogo has and never had a problem.

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Denise
, US
Feb 14, 2009 4:10 pm EST

I too am having troubles with the Operation Game I am not getting credit for the trophies so I emailed pogo stating to them I am not and they told me they need a screen shot of the game to see my stats, well duhhh didn't I just tell them I am not getting credit so of course the stats would be wrong. Also the CD that was suppose to come with the game I didn't receive and I refuse to download again for the 3rd time I shouldn't have to. Pogo needs to be aware that people are no longer going to take this from them ripping people off and all and will file lawsuits against them.

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1:49 pm EST
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Electronic Arts (EA) cancellation

need to concel my online games "pogo". my monthly charged was $5.99. thanh you, diane davis.

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Joel Hensley
Red Bluff, US
Jan 05, 2011 8:40 pm EST

Cancelled my sunscription to POGO via their on line website a few months ago. I had the "on" switch on my desktop fixed by a reputable tech and when I tried to log on to the POGO games when I went back on line I could not access their site so I cancelled. Their site is so confusing that I can't even contact them via phone or my computer. I recently had my credit card billed for another year of service that I cannot access. Their site does not recognize my user name or password even after they resent them to me!
Joel Hensley
[protected] IBJOEL324U@charter.net

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GAYLEL 1141
Pahrump, US
Mar 25, 2009 10:16 pm EDT

i HAVE BEEN DOUBLE CHARGED FOR THEIR GAMES FOR MONTHS i HAD A ACCT UNDER BINGOGAYLE, AND IT WAS DICONTINUED SO I OPENED ANOTHER ACCT UNDER GAYLEL 1141 WHEN I RELOCATED.TO PAHRUMP NV. MY PHONE # IS [protected]

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Scootergem;plyer
LaPorte, US
Jan 02, 2009 6:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please stop billing my credit card. This account has been closed. Again please do not bill me automatically any more. Account of the credit card is closed

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sally j. anderson
Libby, US
Aug 06, 2010 11:37 am EDT

8 TRIED TO CANCEL MY SUBSCRIPTION BUT COULDN'T GET IT TO GO THROUGH

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baupua34
Brisbane, AU
Feb 17, 2009 7:52 pm EST

games are loading to slow

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pokejohn
,
Oct 15, 2008 4:45 am EDT

I want to have my debit card removed stop chareing my card

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autofill
,
Jan 07, 2008 12:00 am EST

How to discontinue charging for pogo online games?

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bibbie z
, US
Aug 21, 2011 1:51 am EDT

also i want my debit card removed from there records, and not be billed any longer, yearly or monthly, if these people cannot be honest with the public they should be remove from the internet.

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bibbie z
, US
Aug 21, 2011 1:45 am EDT

it seems pogo has a bad reputation, i didnt think it would happen to me, ive been a member for a few years now and have always paid yearly, but as a few months ago i started to pay monthly everything was ok now they are saying im suspended for not paying, ive tried to use my debit card to pay for the year and what im getting back is that my debit card doesnt match my name and other info, i dont understand what they are doing there

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ruth lowden
, AU
Dec 31, 2010 6:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

I tried a few of your free games. I do notwant them, will you please write me off your list.

rrlowden@ optusnet.com.au

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1:11 pm EST
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Electronic Arts (EA) harassment

I have been a member since 2001. I am sick of being harassed by other players. I send complaints to pogo and all the do is send a nice little email saying..."we will look into this further" i am canceling my membership! I have never won anything on that site in 8 years. They are a scam and no one is going to win and from what i see in the previous complaints, i am not the only one. DO NOT SIGN UP WITH POGO!

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jitterbughh
Cottonwood, US
Sep 16, 2009 7:01 pm EDT

Anyone who joins pogo with hope of winning a prize is off their rocker and playing for the wrong reason. It is a social gaming site. You can choose to socialize with other players or not. You can even turn chat completely off. I have been a member for years and I don't see how on earth you could claim you are being harrassed by other members when in fact you have to choose whether or not to participate in any chat experience. You don't have to chat, you don't have to read emails, but if you choose to be friendly you can often "meet" some wonderfully nice fellow game lovers. I play for various reasons, it is a good stress reliever, it helps distract me from chronic pain and various stressors in my life. If you don't enjoy playing games than it's not a good site for you, however, if you enjoy a fun variety of games it is awesome and I love playing with the "Mini" items! I never expect to win a prize, my membership dues is a great deal at 39.99 a year for all the entertainment I get out of it, if I ever win something that will be the cherry on top ;).

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chey295
McDonough, US
Aug 29, 2009 11:37 pm EDT

I have join pogo game Jan 2009 and it was the pogo free online and now I am ask to pay money by sept.2009 . Some way my free online was change to paying my name on line is chey295 My email is cheybetty@bellsouth.net I would like that you fix it back the way it was

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Electronic Arts (EA) unauthorized billing

Since about 8 years I play the 'free games' at Pogo (aol) but a couple of days ago I decided to become a Member! The first thing that I thought it's a little bit 'odd' was that if you pay with PayPal you have to pay 10 Dollars more! Nevertheless - I know PayPal and usually they help you if something goes wrong - I used PayPal paid the 39.99 and started to play! A few hours later I felt that this is to much money and I canceled the Membership! They tell you that you can cancel at any time and I thought that they send me the Money back as soon as the cancellation went trough! After that as I didn't get the Money I tried to go back online but my account was canceled! They didn't reimbursed me the 39.99 neither can I log on and play the Games that I paid for!

I truly think something should be done especially with so called 'Companies' like this, Money is tight for a lot of people and they just make fun of 'Idiots' like I am! I demand that they pay everybody's Money back and that the State shots them down!

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Electronic Arts (EA) freezing up, getting booted, not able to play games

They keep freezing games...booting you out, unable to connect to server when your halfway into a game and not able to play games. This is a free or pay site, I have paid for the games and the probs were solved tho now I find paying to play isn't worth it. So how can us nonpayers get all these prob solved so we can play like the players...without them doing all this ### to us nonpayers? It is unfair to those who wish to not pay to play. You can reach me at [protected]@yahoo.ca.

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carsondot
Joshua, US
Jul 21, 2013 8:32 pm EDT
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I was playing a rated game and was winning. My opponent let timer run out and the game did not end. It just froze. She wont play and This has happened to me before. Always when I am winning

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carsondot
Joshua, US
Jul 21, 2013 8:30 pm EDT
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I am a payer and when I play Canasta A player lets the timer run out and somehow feezes the game. Why does this happen?

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Angelea
Brantford, CA
Nov 27, 2010 7:51 am EST
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I am also having the same issue and also pay for this sight. I have checked all of the possible reasons that this is happening but have not been able to find the solution, more then a little frustrated. If any one else has any new suggestions that they have tried that worked please share
Thanks any help would be appreciated.

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dhelmecy
Sacramento, US
Mar 01, 2010 10:29 pm EST

I have the same problem. I tried recently switching from explorer to google chrome and it still is happening. I have checked my connection through diagnosis and there is nothing wrong. I had assumed it had something to do with Vista, but I'm not sure. I am going to try Mozilla Firefox also to see if it helps.

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tammylou65
Lufkin, US
Feb 11, 2010 3:10 pm EST

i have the same problem and i dont know how to fix it! im a payer also! i get booted off the game im playing 2 to 3 minuites after i start playing! very nerve racking! what should we do?

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tntgood4good
Valrico, US
Dec 30, 2009 4:47 am EST

I am a payer, and guess what...u get treated noooooo differently. i get booted off, freeze halfway into games causing me to lose, (every single day, multiple times times a day) i lose connection to server even tho my "caches are clean"like they say (clean all temp & cookie files, and delete all java caches-applets and such, and even going as far as changing computer settings to not allow my computer to save any java applet history or any kind of caches to my system.)even after doing all of that nonsense, i still get dirt treatment. the main problem is they primarily run thru mozilla firefox, not internet explorer. so im gonna try that route if my laptop has enough memory to install another browser. hope this helps, and i hope you dont feel any more singled out as a non-payer

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Electronic Arts (EA) unableto log on to club pogo games.

I.ve been a member of Club Pogo for all of a year now, but for the last two days I suddenly no longer exist to them, they keep telling me my password is wrong, I have not changed it at all, so why have I been denied access to their site? I am calling my credit card company to have Club Pogo no longer recive payment. Why pay for something I, m not getting.

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aldl935
Baxter, US
Apr 14, 2009 10:51 pm EDT

I can not get on my club pogo.
I have forgotten my email and pass word for pogo
what should I do?

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ladytub
albany, US
Apr 13, 2009 10:59 pm EDT

i also have a member for a few yrs. and iam refuse acess to club pogo games they say my pass word is wrong and when i go to i fortgot my pass word they email it back to ne and it still tells me the pass word is wrong ijust renew my club sub and have no acessto the games shoult i cancel it or what icant contact them by email because need the right password

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Grace Zerger
Fulloerton, US
Mar 12, 2009 6:12 pm EDT

gove me a phone number to call Club Pogo

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anna pepito
, US
Feb 12, 2009 2:56 pm EST

i can not get on to club pogo i paid 29.99 my screen name is ann2160girl my email ann2160@aol.com please respond thank you or give me a number i can call

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Electronic Arts (EA) threats, stalking, jacking, harress, fake jackpots

I'm a CLub POGO member and pogo does not go by their terms of service. I've been harressed, table jacked, stalked, and have tried to report the players and pogo does nothing about it. I come on here to have fun. They charge you 39.95. You get no where with them you keep sending reports and they ignore them. Then they suspened players for scrolling but not for jarressment, or stalking, or putting stuff on your comp to totally shut it down. I have sent them reports about this and the ignore them and never get back to you on them. The players that do this never get in trouble.When they do this it's against POGO's Regulations and terms of service. SOmething needs to be done this site is a rip-off and someone needs to stop them. POGO doesn't care about the players they just care about the money and let plyers harress other players and stalk and put stuff on your comp to make it crash. I highly suggest people stay away from here it's a joke

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kimberly downey
Fortuna, US
Oct 28, 2014 10:38 pm EDT

I am a club pogo member 2 accounts, I have a man that stalks me daily on pogo, he now has 5 people that stalk me nonstop when i try to play games, I have reported him daily, pogo does nothing to him, he will enter a game I'm playing call me every filthy name in the book, it will not stop until you ban him. what are you waiting for, him too come and kill me? He has posted my name address, phone number almost daily and lobbies, people have quit playing games because of him, and still you do nothing, I have requested that you remove the screen names of two profiles that spoof my name and when you read these profiles he lists my name address phone number and my sons name he is a minor, , what the hell do i have to do to get pogos attention? for him to kill me, yes he said he would, my screen name is downey962, stacybangs, , the man who stalks me is bospass, robert davidson, , , the screen names that are spoofed are trailerparkdanni, and dannidenial, i want them removed now please, , i can be reached at [protected] dannidowney@yahoo.com

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lila j dodson
Franklin, US
May 15, 2009 5:49 am EDT

it showed i won the jackpot in mahjong garden on the 12th of may but it never gave it to me. what is wrong dont it pay/ junglejean1943@yahoo.com

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dann nolan
, MX
May 01, 2009 9:15 pm EDT

try contacting John S. Riccitiello…CEO and Director at pogo. if u can't get to him by phone go to his home at 45 Robles Dr, Woodside, CA [protected] or write him a letter. gl to you

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Electronic Arts (EA) threats, harassment, stalking, fake jackpots

If anyone wants to join me in a class action lawsuit against pogo, feel free to email me at [protected]@yahoo.com

I am tired of pogo allowing people to cheat, scam, harass and stalk others and doing nothing about the reports of abuse that people make. I am also tired of the fake jackpots. I am extremely tired of the fact that people can use pogo to upload viruses and stuff that affects my computer and again, pogo ignores it all...

I am ready to do something to take some action against pogo. If anyone else is tired of this same stuff, please contact me at the email address above.

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DisgustedPogo
NK, US
Jan 26, 2014 7:56 pm EST
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Pogo permits harassment and stalking and their snotty moderators even say there is nothing Pogo will do. If someone wants to sue Pogo, I am all for it because they have no morals and no decency.

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Lois Laleman
Bay City, US
Dec 31, 2012 6:46 am EST
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I could play for free on pogo. Now most are just up enough so I can not enter and start game. what has happened?

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jagededge
Dallas, US
Mar 13, 2010 4:51 pm EST

if you file lawsuits against people- and you lose- in texas they can go after you for their legal costs. I would think twice before filing lawsuits against people- because they can counter-sue and win against you. Expecially if they are prominent in TExas.

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Gamekeeper
, US
Jun 06, 2009 1:40 pm EDT

stop complaining and how you thin someone can upload a virus to EA server and infect pogo is a joke they have safe guards for that grow up and about the jackpot being fake I personaly know ppl that won the JP and recieved it

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qofbutterflies
, US
Dec 19, 2008 1:37 pm EST

I would love to join, but I have no money I am living on a small income now, but I am so sick and tired of pogo ripping me off for what I did pay them every month, if I can play one are 2 games a month it is a miracle, when u report it to there tech support IT IS ALWAYS UR PC NEVER THERES.Then like u said even with the cheat games that people use pogo still control what play u have and like if u play Canasta or gin it always a one sided game whether the other player has a cheat game or not.Another words it is all up to pogo and if u complain like I do to pogo then u can forget about ever winning any games.I like to play with a real deck of cards and that would tell if theses people even know the game.(LOL)I will also tell that u have this post in the game rooms that I can play which at the monent it only 3 games.Thanks

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Electronic Arts (EA) cancel charge authorization

Seems to be a constant complaint from alot of your customers. . . As you make it very easy to join your program with a credit card. . But make it very difficult to cancel your membership. . . If you have a place to join, you should have a place to cancel. . . In the mean time, our accounts are still being charged, for a product we dont even use. You should owe monies to all those that have been trying to cancel, and cant. . This is the second complaint ive made, even called the bbb. . . And no results. Please take care of this. . . Thank you

Sharon segura

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jmhcahct
, US
Jan 01, 2019 2:56 pm EST

I have not been able to get into my account since you upgraded to ea games therefore I emailed to cancel my account. that was months ago then today I go into bank account and find a pending transaction to pogo games. I want my money back. you are not authorized to take anything. and futhermore you have no working number to contact you. seeing I have no way to get into my account I will have my bank contact the bbb on my behave and I am sure there are enough people to file a class suit action againest your company
jmhcahct

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Danielle Holmes
Wareham, US
May 26, 2011 11:39 am EDT

Please remove my charge from my debit card I have not played pogo in a long time . I thought that it was a 1 time fee and my debit card has been charged monthly. Please remove
Thank You Danielle Holmes

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Maria Nassar
Melvindale, US
May 23, 2011 6:56 pm EDT

I WANT TO CANCEL THE POGO GAMES, PLEASE NO CHARGE IN MY CREDIT CARD
Lagunera254

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Diane Potts
Fallon, US
Apr 28, 2011 7:54 pm EDT

I too want my payment stopped on my credit card. I do not want the games anymore. Please take me off your list. Who can I speak to on the phone as I see that it is a pain to get you to reimburse me my money? Diane Potts pothandle@cccomm.net

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bmill34646
Williston, US
Mar 14, 2011 11:14 pm EDT

please cancel pogogames and reimburse my card and disreguard my card. don't want pogo games any more.

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GINA DICKS
Brooklyn, US
Mar 06, 2011 5:18 pm EST

I don't want any more payments taken from my credit card either. you don't have a number to cancel pogo games off of my credit care. i requested this months ago! stop charging my credit card immediately!
I would like to cancel this membership so send back the funds that you took from my visa card. I never use the program. please give me a answer back or a phone # to call and cancel my account. this is not fair for the people that are looking to cancel that we are unable and getting know information back on how to end this account with you.

Thank you
GINA DICKS italnsweone@aol.com OR jdenpack@aol.com

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Irene Hughes
, US
Feb 15, 2011 4:15 pm EST

Please can I have my old user name back? I paid for a year/got a virus in my computer/when I got back on I was told my user name was already being used. Yes by me! Now I have tokens under my new name, and tokens under my old name, can't use my old name. PLEASE HELP
I paid and now can't use what I paid for.

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Patrica Gann
inceno, US
Feb 02, 2011 1:57 am EST

games will not load

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Patrica Gann
inceno, US
Feb 02, 2011 1:51 am EST

up set

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MM001
Houston, US
Jan 18, 2011 11:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just simply dispute the charge on your card, then you can easily get a new card with new numbers.

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Electronic Arts (EA) banning me for something another player caused

I am a paying member of Pogo games, since 2001, I was playing a game of Texas Holdem, with other players, they all said be careful of this one player, she witll try to keep raising her bet over and over, and sure enough she just kept raising 4000, over and over so I called her an ###, well anyone else would to . oh by the way I did turn in a complaint against her first, then guess what I was the one banned from pogo games temparily, who knows what she said she was going to turn everyone in the room in for something or another, I am sure there were several that turned her in What should I do about this?

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Geelliybein
Bashaw, CA
Nov 10, 2010 3:20 am EST

Why is Dominos the only game that will load in Pogo. I would like to try to play others too!

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playerMinabelle
Toronto, CA
Dec 15, 2009 10:07 pm EST

I am a paid up club member and cannot load on to any games

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David Watts
,
Oct 13, 2007 12:00 am EDT

Took my money for membership without my approval.

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club pogo authorization
Pittsburg, US
May 11, 2011 10:14 pm EDT
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club pogo took unauthorized payment from visa account .

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marlynbrown
Elizabeth City, US
Dec 17, 2010 4:31 pm EST
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took payment but never got on pogo and took tokens

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Betsy79
Jefferson City, US
Oct 12, 2010 10:12 am EDT

I cannot get the Halloween game "Spooky Halloween"

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esthercarol41
Barnegat, US
Oct 24, 2009 10:04 am EDT

Opened my American Express bill, found an unauthorized bill. How do I dispute ?

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Donald H. Sharrow
Schenectady, US
Jun 26, 2009 3:22 pm EDT

I am beiing charged for something I did not agree to have charged to my credit card

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ruth ann davis
Burleson, US
Jun 23, 2009 11:21 am EDT

purchased phlinx several months ago IT DOES NOT WORK! WHAT ARE YOU GOING TO DO ABOUT IT

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Arthur Whitacre
Bradenton, US
Jun 03, 2009 2:21 pm EDT

Sent a note and May 22, 2009 to unsubscribe, on June 3rd, you billed me again.

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10:25 pm EST

Electronic Arts (EA) total idiots

Not only is there edicut interpitation and rules as well as regulations screwed up, but also is there ability to inform, and to compensate for the wining in which they offer to the public as they collect millions of dollars from them. I won a jackpot from pogo in 2005 the jackpot estamate at that time which I just wrote off was approxamitly 3796.00 x 2 I never recieved confirmation of said Jackpot nor did I ever receive 1 thin dime from Pogo.com. I as many have had several incounters with abusive players. I have more than once been susspended for illigitament reasons as a result of my reports to them about improper behavior. People Pogo Sux and If you wanna give em your money be prepared to write someting similar to what I have just wrote Hagn. Remeber you get (NOT) What you pay for! Heres some magic Pogo Dust *~*~*~*~*~*~*~*~*~ Good Luck!

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ARCADE
Cleveland, US
Aug 30, 2009 6:00 pm EDT

I just canceled my club pogo membership with these idiots. The next day, after I purchased an album of badges to work on, I got suspended for defending a lady whose 7 year old daughter was being bashed by a group of jerks. Her daughter made a picture out of numbers on the lady's profile. These people were using very abusive language toward her and her child. All I said was: Are you people idiots? Her daughter made that picture. 45 seconds later I'm suspended. I tried to complain and appeal and was met with the same automated response message that I recieved my last suspension. Mind you this incident occured in an uncensored room. I wisely canceled my account and told all my friends to do the same. Although the games are fun, it's not worth the hassle that comes with it. I'm done with this crap site forever. You know for a site that takes alot of people's money, you'd think they'd have a 800 customer service line. It's clear that they dont care about your satisfaction.

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Skyychick65
, US
Jul 09, 2009 11:50 pm EDT

Pogo is a cheating scam site that steals money from players and decides arbitrarily what is considered 'harrassment' or otherwise rude language. People are jerks and Pogo is the biggest bunch of jerks out there. STAY AWAY FROM POGO AND DON'T GIVE THEM ANOTHER PENNY OF YOUR MONEY BECAUSE THEY ARE LYING, THIEVING, CHEATERS!

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4:09 pm EST

Electronic Arts (EA) cant get into pogo

i cannot get on my pogo games cause it always says internet shutting down and i want to talk to my friends so please help me thank you. so please help me out thank you .

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mpmargaret4
Lake Park, US
Jul 24, 2009 4:59 pm EDT

I have paid subscription, and when you changed to go out of aol, and I signed up, it came in as free game with commercials. I want my points, etc., and games w/o commercials

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geraldine fillinger
Bashaw, CA
Jun 05, 2009 12:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I seem to be spending a lot of internet time trying to get pogo games to open so I can play them. I pay to play and spend most of my free time waiting and trying to get the games to where I can actually play. This is very frustrating.

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2:02 pm EST

Electronic Arts (EA) credit card -& game scam

after signing up on tue. 10-21-08 for 1 yr.promotion to lottso game they took my credit card no. and ran. it was suppose to be a 2 week trail before they would charge me $30.29. however they contacted my credit card co. the next day.
the next time i went into their game site something flashed across my screen and i no longer exist under my users name- koolmansc-which had always shown up to welcome me to their games. now i'm accepted as a guess only and all i get are games to sign up for that they want me to buy. koolmansc no longer exist

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kara fish
albquerque, US
Jun 09, 2013 11:39 am EDT

as of friday june 7 i called centurylink my phone provider, because computer was running sloe after they did work on my line. when i went back to play pogo everything had changed. my screen name was or should be: whiterlighter not any more its now whitelighterh. as of june 2 13 i had 18, 783, 394 not now. as of june 7 13 i had 8.99 worth of gem not any more. my profile is not the same either. so if you could give me a call at [protected] i would appreciate it very much. thank you very much kara fish

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Electronic Arts (EA) - better contact

Club Pogo Games need to formulate a better way for customers to get in touch with your company for direct complains or questions (i.e. telepone numbers, email or correspondent addresses). Also when a customer purchases items that you pogo sell (i.e. gems). You need to stand by customers and make sure that what is purchased is noted and appears on screen a...

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12:58 pm EDT

Electronic Arts (EA) monthly serv charge 6.39 for on line game

My daughter Velecia E. Lee (border line retarted) was given a credit card to teach her how to use one. Her card has been maxed out and the 6.39 charge continues to appear on the card every month. I have asked Capital One to please remove the charge, they confirm that they did, but POGO/EA continues to charge her a monthly fee for "Online Games POGO/EA WWW.EA.COM CA. I want this charge REMOVED permanetly from her card, what do I do? Delphine Lee for Velecia E. Lee (Mother/Guardian). If additional info is needed please email ASAP Thank you.

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Sharleen
,
Dec 03, 2008 3:12 pm EST

I have no address to ask POGO to stop charging my acredot card $5.99 a month for a site I never go to. It isn't a lot of money, but why should I be paying for something I do not use.

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Sharlene Siebel
Groveland, US
Nov 19, 2011 6:50 pm EST

I tryed to get my pogo and i am unable to get it I have no been informed that I owe please advise A>S>A>P> phank you

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Sharlene Siebel
Groveland, US
Nov 19, 2011 6:48 pm EST

i have no pogo as this morning i have had no notice of oweing any fees please advise pks

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H ZDANOWICZ
, US
Nov 28, 2010 5:31 pm EST

Will you please delete my address from my comment
Thank You H.Z.

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HENRY ZANOWICZ
, US
Nov 27, 2010 9:19 pm EST

WILL I RECEIVE A ANSWER? THANK YOU.

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HENRY ZANOWICZ
, US
Nov 27, 2010 9:13 pm EST

WILL I RECEVE AN ANSWER?

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HENRY ZANOWICZ
, US
Nov 27, 2010 8:57 pm EST

DID YOU RECIVE MY COMMENT.

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HENRY ZANOWICZ
, US
Nov 27, 2010 8:54 pm EST

I WAS CHARGED 42.79 I DID NOT MAKE A PURCHASE ?

ON MY DISCOVERY CARD

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HENRY ZANOWICZ
, US
Nov 27, 2010 8:49 pm EST

I HAVE A CHARGE ON MY CARD FOR 42.79 I DON'T KNOW
WHY THE CHARGE I DID NOT MAKE PURCHASES
PLEAS INFORM ME. HENRY ZDANOWICZ.
79 CLARMONT .TER
WAYNE N.J.
[protected]

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davidced5
cedarpids, US
May 18, 2010 4:31 pm EDT

Y do not accept my password I had for 10 year, s

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5:03 pm EDT

Electronic Arts (EA) unauthorized charges

Electronic Arts Charged my credit Card a renewal fee for an account that was canceled more than a yeat ago. Multiple emails have failed to resolve the problem because the representatives keep repeating non-germain comments about their policies concerning service charges. I find it difficult to believe that they ARE so dense that they can not understand that an account that hwas canceled more than a year ago should not be charged a renewal fee. They only remaining conclusion is that Elaectronic Arts/Club Pogo unethically try to make unauthorized charges and deliberatley make it extremely difficult to resolve issues such as these.

I would recommend that any one who deals with Electronic Arts use a "safe card" that is available from many credit card companies and banks like Bank of America that limit the amounts that can be charged and expire on dates selected by you. Do not give Electronic Arts any credit card information that can be repeatedlly charged without your prior notification and consent.

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