Electronic Arts (EA)
reviews and complaints

The new Pogo embedded game formats look horrible and won't load at all for a lot of their customers. Their customer service is somewhere between the worst ever and nonexistent. The parent company, EA, wasn't voted 'Worst Company in America' this year for no reason. They're losing customers over a format people hate, and instead of admitting they made a mistake, they ignore customers and/or treat them like crap. While all of the problems with their new format have been going on literally for months now, EA/Pogo continues to defraud many of their customers by continuing to collect yearly fees or refusing refunds for a service they can no longer provide because they can't get the things to work despite assurances that they were 'working on it' which might have been believed when they first reported that months ago--by now it's apparent they can't fix the problems with the new format and that they have absolutely no regard for their customers at all.

I "won" a $100 Jackpot but when I attempted to claim it my account was suspended. No notice, no explanation, I tried to log in and got an error message that I had been suspended. I assume that they feel I was using a cheat program, but how do you make a random jackpot spinner stop where you want it to? If it is truly random, then no one could force it to stop on a jackpot, but the concept EA has that it could indicates to me that their jackpot spinner is not random, but is weighted in the favor of EA so that they do not have to pay out any prizes - so who is the cheat here?!?. EA has been having some major problems with game play recently and with accounts that are hacked, but they make no attempt to determine if an account was hacked, they simply take everything at face value and the players pay the price. I have been a member for 4 years and I have lost a tremendous amount in the way of badges, mini items, ranks in games. I'm too disheartened to start all over again, and I know that the company will not listen to any defense I might have (this is the second time my account was hacked). Electronic Arts is a heartless money grubbing machine and I'm going to every site I can find to let people know that they will only award you worthless prizes like wallpaper, that if you complete Peanut Labs earn gems offers you WILL NOT get your gems, regardless of how many times you request review of offers completed (I have sent in e-mails and screenshots showing that I have completed offers and have received no gems). STAY AWAY FROM POGO GAMES THEY ARE A RIP-OFF! You will waste so much time and money for nothing.

I have played for 9 years. Recently, they changed the format of their games and made many o them unplayable. Despite repeated complaints by hundreds of customers, they have done nothing but state that they arelooing into it.

In the game of LIFE they do not allow us to play out actual life by choosing who our partner should be!

I baught a pc game "battlefield 3" and asked all the right questions about hardware requirements while in the store and took a long hard look at the online requirements, all that stated was "Internet access needed to register this product" so I bought the rechid thing. Once origin was installed and my unique code enteredand I pressed "download" as that's what the manual states, next thing "downloading 11.4GB" i cancelled the download and did research for hours with no success. I am extremely disappointed with ea games and origin and would like my $79 back as this is not satisfactory and one more thing... MY DVD ROM IS NOT IN OPERATION WHEN DOWNLOADING! I hope ea games can at least read that!

I will be approaching media if my issue is not resolved or my money refunded and i will never buy another EA game as long as origin is in existence...

I am a member of Club Pogo, part of EA. On december 1st I bought some Gems at the value of £7.49p GBP. This was taken from my bank account six times, a total of £44.94p GBP. Since then I have sent email after email asking for the return of the over payment but my emails have been totally ignored and no refund has been given.
The over payment taken was money for my rent which has led me to borrow money to pay into my account to meet my rent payment. This has caused me great inconvenience and anguish, especially at this time of year. I am very upset by their actions.
A couple of years ago they took my membership payment twice. This resulted in EA refunding my over payment by cheque sent to me, which resulted with me only getting a quarter of the cheque value after bank commison, charges and exchange rates. I do not see why they could not just return the money direct to my account.
Derek Flint

I have purchased this game a couple of weeks ago this message keeps appearing this eventually leads to the game crashing I am absolutely amazed and disgusted that this issue is common knowledge in the gaming world and EA seem to do very little about it.
I have tried various patches and read through many forums on the internet to try and rectify this along with uninstalling and reinstalling the game this has had no effect and the problems are still evident. I am unable to return the game as I have surpassed the refund date I am extremely annoyed and have wasted money on a game I can't play. I am would like someone to explain to me what the problem is and how I can get this running efficiently. I am more then willing to take this as far as it needs to I have attached 2 pictures for you to look at one is of the error message and one is of the pc spec I am running the game on so you know its more then capable of running the game. I will look forward to an immediate response.

A charge for $63.59 showed up on a credit card that I had not even activated yet. It was a replacement card for an account that I had closed a couple months ago due to unauthorized activity. I had no intention of using the card so when my text alert notified me that there was a charge, I immediately reported it and they are issuing another number. If this happens again, I will just cancel the card knowing it will hurt my credit score. What a scam it all is! I highly recommend everyone using the alerts on their cell phone to closely monitor all of there credit and debit card transactions. This way you may even be able to catch something in a "pending" status and stop it before it is complete.

medal of honor is the game online suport is a joke they dont help or they just dont answer then you have run a dxdiag for them and copy and paste it you get no answer l have tryed to get there origin live help serval times and this is what you get
Please wait. An EA Expert will be with you soon.
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All EA Experts are currently assisting others. Thanks for your patience. An EA Expert will be with you shortly.
All EA Experts are currently assisting others. Thanks for your patience. An EA Expert will be with you shortly.
All EA Experts are currently assisting others. Thanks for your patience. An EA Expert l feel as if l have been ripped off by this company and like my money back how many more people is this company going to rip off

I have been on and off the x box today playing the new harry potter dh2 game I started it at 10:35 finished by 5:20 please note I stopped for lunch and played games with my little girl and done a few other things I am sorry but how can I spent 40 on a game that I completed with in one day it is a rip off! DO NOT BUY PEOPLE

I am so frustrated with EA, and their product 'The Sims 3', that I don't know where to begin. First, the game and its expansion packs are incredibly glitchy (I have absolutely no Custom Content, by the way - not even items from the Exchange or Sims 3 Store!). Second, the customer service is terrible. When I call or email to explain my problem, they either define a random term for me (for example: I emailed for a solution to a freezing problem. They replied with a description of how to purchase items from the Sims 3 Store. They then labeled my inquiry as 'Resolved' and deleted the reference number. Why?) or they refer you to a message board. The message board is a place where fellow frustrated customers complain about problems with their games, and it doesn't appear that any support representatives ever respond. Third, there appears to be no support for previous expansion packs. EA seems to be too busy pumping out new half-completed expansions to correct any problems or glitches previous expansion packs. As for me, I have been a customer from the beginning. I purchased The Sims and all the expansions, and The Sims 2 with all the expansions. After my horrendous experience with The Sims 3: Late Night (and the expansions leading up to it thus far), I will not be purchasing another expansion until the previous ones are fixed. What is the point of buying new expansion packs if my game is currently unplayable? Here's my word for EA, for whatever it's worth as just another mindless consumer - slow down on making new expansions, and instead focus on completing and correcting the ones you have already published. Also, please do something about your terrible customer support team.

I've been a member off and On Pogo for about two yrs. I keep changing my user name only because, I don't play that often. Plus I don't keep my user name written down. Waste of time. Anyways I'm on there playing Monopoly and 5 minutes in the game These two members start calling me dumb? Out of nowhere. So I attack back saying how I'm I dumb? Of course these two knuckleheads had no answer. Doesn't Pogo do back round checks on people like this? I didn't even complain to Pogo because why bother?

I bought battlefield bad company 2 from EA games. After 2 weeks of not being able to play online due to an error which was thier fault i decided to contact them. I spoke to around 8 different customer support employee's for around 14 hours in total, they told me the problem was Microsofts fault. After speaking to microsoft for 2 hours using £15 phone credit they confirmed the problem was EA games. The customer support was useless, all employees were absolutely clueless with regards of fixing the problem. Some were even quite rude. They sent me pre-recorded messages rather then speak to me and suggestions for fixing the problem were riduculous and unessessary. So after £15 and 14 hours of my time wasted i ended up solving the problem myself. They were all COMPLETELY AND UTTERLY USELESS and i hope to god they dont get paid for the times they waste.

I was playing pogo games for about 5 hours this evening (4/28/11) Left Pogo and when I went back and connected wih them, they asked me to sign in using my screen name and password. I typed my screen name - misspugs03 - they put my password in (black dots) and then said they did not match. Tried a few more times and then requested they e-mail me my password. Said they would and that was 4 1/2 hours ago. I have been a member since 2003 and am beginning to wonder how they stay in business. Oh that's right, once they get your money you can't get it back if you cancel. I don't recall them saying no refunds when I signed up. I will check my papers. I am not a happy customer and will pursue getting my money back.

pogo has torney's in every room if one of those player has a problem with you 2o report your name. this is bad business for pogo because they are banning people that pay for memberships. i have been paying for 6 years on pogo, my name has been stolen twice so i had lost money on mini item, , , yeah i have bought gems and paid for memberships and i have been a huge supporter of pogo,
now they treat me like crap and banned me...i juess they don't care about members that their dues...well when my membership exspires i am not to to renew. i will only play for free because pogo has not a care about there members. i am looking for a new game site to spen my money on games...pogo has lost my business. they wukk not get any more of my money...lol my husband sure is happy about that

To play Battlefield Bad Company 2 on multiplayer you have to connect to the EA server. For the second time in 6 months it just randomly tells me I cant connect cause of my connection, but my connection is fine. This issue is hard if not impossible to navigate arround and I think the only reason EA doesn't fix it is because they are to busy snickering about the fact that you can't sue for something worth less than $100. This company is not user friendly and If I didn't love this 1 game so much I wouldn't care if all its shareholders died and its facilities were destroyed after dealing with so much bs from them.

The even make filing complaints difficult, and never actually email you back.

i bought 170 pogo gems the16 of march it through pay pal the money was taken out of my bank on the 17 of march i contacted club pogo and they sent me an answer that it would take a few days, well it has and i still don, t have the pogo gems in my pogo actt, yet. Would like to have them in my pogo acct.ASP My ID.name for pogo is lkgrandma52 Thank you Laura Kay Burge or [protected]@yahoo.com

I recently subscribed to the online game site Pogo.com. While I was playing a game a person started chatting about Jesus. I told them that I considered Christianity a collective mental illness. In less than 3 minutes my account was terminated for using hate speech in chat. Pogo.com refused to issue a refund claiming I had violated the terms of service. The term they say I violated states, “Use of inappropriate language a reasonable person's view, objectionable.” Their rule is intentionally vague so that they can rip off as may people as possible. I paid full price for a few day of use. If you subscribe to their service you better love to chat about Jesus during game play or you will find yourself terminated with no refund.

It is very obvious to me that Electronic Arts has there support links set up to fail. I can never get to the support page. I have had a EA account for years & have never been able to contact them. When I log in to the support page it tells me I haven't entered the proper info. or it just keeps flipping back to the log in page or I get a "Can't Connect" page. I have an excellent connection & my service works fine everywhere else. I believe EA just doesn't want any complaints.

I don't know if this is the correct service to complain about this. I was looking for some kind of Internet Ombudsman that I thought would be the correct service.

I have not used online pogo services for over a year and when it was time to bill again they billed my credit card with out my consent and that is wrong and I want to be reinbursed back the money that they charged my credit card without my autorization asap thank you mary gregory