Electronic Arts (EA) reviews and complaints 315
Keywords
account email game help issue problem app money password banned player play sims origin contact resolution pc company phone number resetNewest Electronic Arts (EA) reviews and complaints
threats, stalking, jacking, harress, fake jackpots
I'm a CLub POGO member and pogo does not go by their terms of service. I've been harressed, table jacked, stalked, and have tried to report the players and pogo does nothing about it. I come on here to have fun. They charge you 39.95. You get no where with them you keep sending reports and they ignore them. Then they suspened players for scrolling but not for jarressment, or stalking, or putting stuff on your comp to totally shut it down. I have sent them reports about this and the ignore them and never get back to you on them. The players that do this never get in trouble.When they do this it's against POGO's Regulations and terms of service. SOmething needs to be done this site is a rip-off and someone needs to stop them. POGO doesn't care about the players they just care about the money and let plyers harress other players and stalk and put stuff on your comp to make it crash. I highly suggest people stay away from here it's a joke
The complaint has been investigated and resolved to the customer’s satisfaction.
threats, harassment, stalking, fake jackpots
If anyone wants to join me in a class action lawsuit against pogo, feel free to email me at [protected]@yahoo.com
I am tired of pogo allowing people to cheat, scam, harass and stalk others and doing nothing about the reports of abuse that people make. I am also tired of the fake jackpots. I am extremely tired of the fact that people can use pogo to upload viruses and stuff that affects my computer and again, pogo ignores it all...
I am ready to do something to take some action against pogo. If anyone else is tired of this same stuff, please contact me at the email address above.
The complaint has been investigated and resolved to the customer’s satisfaction.
Pogo permits harassment and stalking and their snotty moderators even say there is nothing Pogo will do. If someone wants to sue Pogo, I am all for it because they have no morals and no decency.
I could play for free on pogo. Now most are just up enough so I can not enter and start game. what has happened?
if you file lawsuits against people- and you lose- in texas they can go after you for their legal costs. I would think twice before filing lawsuits against people- because they can counter-sue and win against you. Expecially if they are prominent in TExas.
stop complaining and how you thin someone can upload a virus to EA server and infect pogo is a joke they have safe guards for that grow up and about the jackpot being fake I personaly know ppl that won the JP and recieved it
I would love to join, but I have no money I am living on a small income now, but I am so sick and tired of pogo ripping me off for what I did pay them every month, if I can play one are 2 games a month it is a miracle, when u report it to there tech support IT IS ALWAYS UR PC NEVER THERES.Then like u said even with the cheat games that people use pogo still control what play u have and like if u play Canasta or gin it always a one sided game whether the other player has a cheat game or not.Another words it is all up to pogo and if u complain like I do to pogo then u can forget about ever winning any games.I like to play with a real deck of cards and that would tell if theses people even know the game.(LOL)I will also tell that u have this post in the game rooms that I can play which at the monent it only 3 games.Thanks
cancel charge authorization
Seems to be a constant complaint from alot of your customers. . . As you make it very easy to join your program with a credit card. . But make it very difficult to cancel your membership. . . If you have a place to join, you should have a place to cancel. . . In the mean time, our accounts are still being charged, for a product we dont even use. You should owe monies to all those that have been trying to cancel, and cant. . This is the second complaint ive made, even called the bbb. . . And no results. Please take care of this. . . Thank you
Sharon segura
The complaint has been investigated and resolved to the customer’s satisfaction.
I have not been able to get into my account since you upgraded to ea games therefore I emailed to cancel my account. that was months ago then today I go into bank account and find a pending transaction to pogo games. I want my money back. you are not authorized to take anything. and futhermore you have no working number to contact you. seeing I have no way to get into my account I will have my bank contact the bbb on my behave and I am sure there are enough people to file a class suit action againest your company
jmhcahct
Please remove my charge from my debit card I have not played pogo in a long time . I thought that it was a 1 time fee and my debit card has been charged monthly. Please remove
Thank You Danielle Holmes
I WANT TO CANCEL THE POGO GAMES, PLEASE NO CHARGE IN MY CREDIT CARD
Lagunera254
I too want my payment stopped on my credit card. I do not want the games anymore. Please take me off your list. Who can I speak to on the phone as I see that it is a pain to get you to reimburse me my money? Diane Potts pothandle@cccomm.net
please cancel pogogames and reimburse my card and disreguard my card. don't want pogo games any more.
I don't want any more payments taken from my credit card either. you don't have a number to cancel pogo games off of my credit care. i requested this months ago! stop charging my credit card immediately!
I would like to cancel this membership so send back the funds that you took from my visa card. I never use the program. please give me a answer back or a phone # to call and cancel my account. this is not fair for the people that are looking to cancel that we are unable and getting know information back on how to end this account with you.
Thank you
GINA DICKS italnsweone@aol.com OR jdenpack@aol.com
Please can I have my old user name back? I paid for a year/got a virus in my computer/when I got back on I was told my user name was already being used. Yes by me! Now I have tokens under my new name, and tokens under my old name, can't use my old name. PLEASE HELP
I paid and now can't use what I paid for.
games will not load
up set
Just simply dispute the charge on your card, then you can easily get a new card with new numbers.
banning me for something another player caused
I am a paying member of Pogo games, since 2001, I was playing a game of Texas Holdem, with other players, they all said be careful of this one player, she witll try to keep raising her bet over and over, and sure enough she just kept raising 4000, over and over so I called her an ###, well anyone else would to . oh by the way I did turn in a complaint against her first, then guess what I was the one banned from pogo games temparily, who knows what she said she was going to turn everyone in the room in for something or another, I am sure there were several that turned her in What should I do about this?
Why is Dominos the only game that will load in Pogo. I would like to try to play others too!
I am a paid up club member and cannot load on to any games
Took my money for membership without my approval.
club pogo took unauthorized payment from visa account .
took payment but never got on pogo and took tokens
I cannot get the Halloween game "Spooky Halloween"
Opened my American Express bill, found an unauthorized bill. How do I dispute ?
I am beiing charged for something I did not agree to have charged to my credit card
purchased phlinx several months ago IT DOES NOT WORK! WHAT ARE YOU GOING TO DO ABOUT IT
Sent a note and May 22, 2009 to unsubscribe, on June 3rd, you billed me again.
total idiots
Not only is there edicut interpitation and rules as well as regulations screwed up, but also is there ability to inform, and to compensate for the wining in which they offer to the public as they collect millions of dollars from them. I won a jackpot from pogo in 2005 the jackpot estamate at that time which I just wrote off was approxamitly 3796.00 x 2 I never recieved confirmation of said Jackpot nor did I ever receive 1 thin dime from Pogo.com. I as many have had several incounters with abusive players. I have more than once been susspended for illigitament reasons as a result of my reports to them about improper behavior. People Pogo Sux and If you wanna give em your money be prepared to write someting similar to what I have just wrote Hagn. Remeber you get (NOT) What you pay for! Heres some magic Pogo Dust *~*~*~*~*~*~*~*~*~ Good Luck!
I just canceled my club pogo membership with these idiots. The next day, after I purchased an album of badges to work on, I got suspended for defending a lady whose 7 year old daughter was being bashed by a group of jerks. Her daughter made a picture out of numbers on the lady's profile. These people were using very abusive language toward her and her child. All I said was: Are you people idiots? Her daughter made that picture. 45 seconds later I'm suspended. I tried to complain and appeal and was met with the same automated response message that I recieved my last suspension. Mind you this incident occured in an uncensored room. I wisely canceled my account and told all my friends to do the same. Although the games are fun, it's not worth the hassle that comes with it. I'm done with this crap site forever. You know for a site that takes alot of people's money, you'd think they'd have a 800 customer service line. It's clear that they dont care about your satisfaction.
Pogo is a cheating scam site that steals money from players and decides arbitrarily what is considered 'harrassment' or otherwise rude language. People are jerks and Pogo is the biggest bunch of jerks out there. STAY AWAY FROM POGO AND DON'T GIVE THEM ANOTHER PENNY OF YOUR MONEY BECAUSE THEY ARE LYING, THIEVING, CHEATERS!
cant get into pogo
i cannot get on my pogo games cause it always says internet shutting down and i want to talk to my friends so please help me thank you. so please help me out thank you .
I have paid subscription, and when you changed to go out of aol, and I signed up, it came in as free game with commercials. I want my points, etc., and games w/o commercials
I seem to be spending a lot of internet time trying to get pogo games to open so I can play them. I pay to play and spend most of my free time waiting and trying to get the games to where I can actually play. This is very frustrating.
credit card -& game scam
after signing up on tue. 10-21-08 for 1 yr.promotion to lottso game they took my credit card no. and ran. it was suppose to be a 2 week trail before they would charge me $30.29. however they contacted my credit card co. the next day.
the next time i went into their game site something flashed across my screen and i no longer exist under my users name- koolmansc-which had always shown up to welcome me to their games. now i'm accepted as a guess only and all i get are games to sign up for that they want me to buy. koolmansc no longer exist
as of friday june 7 i called centurylink my phone provider, because computer was running sloe after they did work on my line. when i went back to play pogo everything had changed. my screen name was or should be: whiterlighter not any more its now whitelighterh. as of june 2 13 i had 18, 783, 394 not now. as of june 7 13 i had 8.99 worth of gem not any more. my profile is not the same either. so if you could give me a call at [protected] i would appreciate it very much. thank you very much kara fish
Electronic Arts (EA) - better contact
Club Pogo Games need to formulate a better way for customers to get in touch with your company for direct complains or questions (i.e. telepone numbers, email or correspondent addresses). Also when a customer purchases items that you pogo sell (i.e. gems). You need to stand by customers and make sure that what is purchased is noted and appears on screen a...
Read full review of Electronic Arts (EA) and 19 commentsmonthly serv charge 6.39 for on line game
My daughter Velecia E. Lee (border line retarted) was given a credit card to teach her how to use one. Her card has been maxed out and the 6.39 charge continues to appear on the card every month. I have asked Capital One to please remove the charge, they confirm that they did, but POGO/EA continues to charge her a monthly fee for "Online Games POGO/EA WWW.EA.COM CA. I want this charge REMOVED permanetly from her card, what do I do? Delphine Lee for Velecia E. Lee (Mother/Guardian). If additional info is needed please email ASAP Thank you.
I have no address to ask POGO to stop charging my acredot card $5.99 a month for a site I never go to. It isn't a lot of money, but why should I be paying for something I do not use.
I tryed to get my pogo and i am unable to get it I have no been informed that I owe please advise A>S>A>P> phank you
i have no pogo as this morning i have had no notice of oweing any fees please advise pks
Will you please delete my address from my comment
Thank You H.Z.
WILL I RECEIVE A ANSWER? THANK YOU.
WILL I RECEVE AN ANSWER?
DID YOU RECIVE MY COMMENT.
I WAS CHARGED 42.79 I DID NOT MAKE A PURCHASE ?
ON MY DISCOVERY CARD
I HAVE A CHARGE ON MY CARD FOR 42.79 I DON'T KNOW
WHY THE CHARGE I DID NOT MAKE PURCHASES
PLEAS INFORM ME. HENRY ZDANOWICZ.
79 CLARMONT .TER
WAYNE N.J.
[protected]
Y do not accept my password I had for 10 year, s
unauthorized charges
Electronic Arts Charged my credit Card a renewal fee for an account that was canceled more than a yeat ago. Multiple emails have failed to resolve the problem because the representatives keep repeating non-germain comments about their policies concerning service charges. I find it difficult to believe that they ARE so dense that they can not understand that an account that hwas canceled more than a year ago should not be charged a renewal fee. They only remaining conclusion is that Elaectronic Arts/Club Pogo unethically try to make unauthorized charges and deliberatley make it extremely difficult to resolve issues such as these.
I would recommend that any one who deals with Electronic Arts use a "safe card" that is available from many credit card companies and banks like Bank of America that limit the amounts that can be charged and expire on dates selected by you. Do not give Electronic Arts any credit card information that can be repeatedlly charged without your prior notification and consent.
charged for non-delivered package a week after product has been available
I preordered a limited edition game package on October 3rd, 2008 at $149.99 and paid an additional $9 for expedited shipping to receive the package the week of its release. The release date for the game was October 14th. There was no notification of any package release or preparation for release even 2 days after its release. The normal edition of the game was available at retail outlets the 15th.
I contacted EA numerous times to see if there was any update on the limited edition delivery. If there was a delay in them getting the contents together for it, then I would accept a delayed date. However, they did say that they were shipping out and I had heard from online sites that there were delays. So no problem, I had not been charged yet on my credit card.
Wednesday Oct 15, I contacted an EA Store representative about the package. He was trying to tell me that the package was sent out and that I should receive it by Friday. However, there was no notification message to me and the website still only showed the package as processing, which it had read since the 3rd.
The rep said that it should be there and to call back if no email or package wasn't received by Friday 3PM. I called back on Thursday since the status on the site had not changed and there was still no charge, nor email about shipment. At this time, many people on forums had started saying that they did get email notifications and seeing charges go through. The rep I talked to this day said that it should have ben out and that his sytem showed as shipped. At this time, the site still showed it in the same processing state it had been in. The rep said he would escalate this to management.
In the atfernoon on Thursday Oct 16th, I saw that a shipping email was sent to me, the site status was updated to complete, and I was charged for the package. A tracking number was supplied in the email saying that it was shipped with Fed Ex, but the number was actually for UPS. Going onto the UPS site, it showed that they had received notification of a package, but that nothing had been received by them yet. Fine, it might be later in the day, but at this point, I was starting to get sour about having paid for expedited shipping when this was anything but expedited.
On Friday, I contacted EA Store again during the day since the status still showed at UPS as only having received notification and still no package. They said it was out and I should get it. I told them that it was a UPS id, not FedEx and that their store site was broken in that I could not properly see my order reliably, nor the customer support questions I had enetered. Friday went by and no change in the UPS status, and no package. Friday night I added yet another update to the one question I could see on the support site that I had entered (though it still said that there were 3 questions). At this point I started to address my anger and concern and that I felt that I should be provided an update and at the very least be reimbursed for the expedited shipping charges.
Saturday, I received an update to my update on the one question I can access on the site that basically only iterated that the ID was indeed for UPS and not Fed-Ex. Yet the status is still not update which means that even if they get the package to UPS on Monday in time for overnight, I would not receive my package until a full week after its release. I responded back (the site did not show the rep update on my question, though it did say it was last updated by EA; again, the site tools are broken) that I demand the issue to be escalated to management since I have now been charged since last week, with no UPS update on having received the package and that I shoudl get an immediate response, be refunded the shipping charges and possibly be credited for something due to poor customer service and follow through. I put these points in the message to EA store hoping that it will motivate the rep to send the message to management.
At this point, I doubt I will see the package on Tuesday and am considering calling my credit card company to have the amount charged to it refused. This is absloutely a poor way to provide service to someone giving them $150 for what should be a premium experience. At this point I will NEVER order form this service again, and even considering not buying any products put out by this compnay in the future.
Sincerely,
Kenneth Stanford
You can reach EA Store support by calling [protected]. You can skip the voice selection items by pressing 0, then 4 for EA Store. Don't get mad at the reps, since they can only work from the poor tools they have. I would ask for a manager.
-K
Well, I'm experiencing problems as well, with Digital Download. I can't believe how awful the website is and how slow and uninformative the process is.
I placed the order 30 minutes ago and still have not received an email and the order still says submitted, with no other status. The website is completely unusable, unintuitive and I cannot get any information on the process, why it's taking so long and they provide no way to cancel the order.
By the way, I checked my bank account online and the money was withdrawn immediately after submitted the order. It show's up as pending, but basically they've gotten confirmation from my bank that the money is available and reserved for them, yet I cannot download the product, or even get a confirmation that the order was successful.
So, I actually work for EA (EA Sports) and when I get back to work on Monday, I'm going to raise hell about this. I'm sad to say it, since it's the company I work for, but this is the worst customer service/online digital download order process I've ever experienced...ever! :(
im in the same boat as you, i got scammed by the ea store to, i pre ordered red alert 3, on october the 28th this year, and im so angry. they sent the confirmnation that it had been send out on november the 10th, its now december, i still havnt recieved my order, i tried to check the tracking number, there was noone, thats right no tracking number, i got scammed, i swear to god if its the last thing i do, im going to sue them, for my game, its taking forever, i asked there support what was going on, it didnt help at all. the ea store sucks, its a big fat S.C.A.M. what does that spell?! SCAM!
Are you having an issue with the Limited Edition Dead Space bundle? 'Cause I am too!
I preordered on 10/10, dealt with all the same crap you did, and STILL haven't received it. I've been surfing the web tonight looking for a phone number, since it's pretty obvious why they don't make one available.
Did you ever get yours?
We are having a problem with a pre-order as well. I can't seem to find a phone number for EA and so have sent MANY emails with no response except that they have requested additional information (which they already have). Do you have a contact number?
Thanks so much,
Amy
shutting down my account
I get a notice saying I have made an illegal move opening my account and will be shut down. I have been playing pogo for years and have never had this problem. Please help!
I was recently banned from pogo, , , no one has even told me why!I have no idea why!I've written two letters prior to this one, no one has replied...I spent hundreds of dollars for my mini stuff, and my membership...Also hours and hours playing games for my tokens andbadges I've won...I haven't done anything out of the way EVER, , , I'd love to know what has happened...Someone must have gotten on my account without my knowledge...I do have plans to go on the local new, , , and contact the BBB, , , if this matter is not resolved asap!If it's my name, , , you let me have it and I've had it for months, , , it's the name of a song and lyrics...I just played Everyone Wins Bingo, , , with someone named exoticyathink182...Do you know what exotic means?Well I definetly expect to hear from you like soon, , , or I'm going public with the way I've been treated...I am disabled and this is the only form of entertainment I have...I feel sooo VIOLATED I've NEVER felt sooo violated in my life, , , you have taken hundreds of dollars worth of stuff from me and won't even respond and tell me what I was suppose to have done...I expect to hear from you soon!Or I'll have no choice but to post it on facebook and other favorite web sites I like...and go public on the news, , , and report this matter to the BBB, , , and get an attorney, , , cause like I said I have been violated in the worse manner possible...
Sincerely,
I touchmyself4u
Hello,
If you have problems with Pogo, just write to me. Just click "send emal" and write to me.
Pogo.
Ineed someone to helpme get my clubpogo account to work.
i had 8, 807, 357 now its gone where in the hell is it
i payed 2 times in june what is going on.
jackpot investigation
Looking further into the multiple complaints against Pogo and EA games, I decided to keep a detailed record of all "winners" of any and all Pogo Jackpots. My findings were quite interesting:
Of 3, 212 documented $4, 999.99 jackpot "winners, " 2, 859 of them all had screen names using a complete first name and last initial.
Of those, 2, 837 were either inactive very old accounts, or brand new.
Interestingly enough, 2, 944 of 3, 652 jackpot amounts below the maximum were denied to the winner for supposed "fraudulant activity" such as claims of the winner using cheat software, etc. Of the accounts that were paid, most amounts were less than $200.00.
It is my firm belief after much investigation, that Pogo and EA games are mass advertising these massive "jackpots" to lure unsuspecting gamers into purchasing their subscriptions. I believe from my findings that Pogo and EA games in collusion together have created a system of "ghost" accounts and set the jackpots to strike these accounts specifically in most cases to minimize their losses.
The lack of contact information provided on their pages also suggests that they are indeed attempting in every way to be inaccessible to their member community, thus adding to the suspicion that there is definitely some ulterior motives at work.
In conclusion, I'd like to advise any and all Pogo and EA game players to use extreme caution. Their terms and conditions for paying out of jackpot winnings find a HUGE loophole in the online industry, and they use it quite frequently to their own advantage.
The fact that the internet is so vulnerable to hacking is precisely the loophole Pogo and EA needed to exploit their users by claiming their accounts have been hacked in order not to pay out the jackpot. The fact that it is so hard to prove otherwise is exactly why Pogo and EA continue to get away with these claims. The only way to prove 100% beyond a shadow of a doubt is for federal authorities to seize all Pogo and EA softwares, databases and servers and investigate internally. I can pretty much assure you, much to my dismay, that will never happen.
Regards,
TheOfficer
Great investigation. I've been a pogo member since 2004 and I've never run across anyone who has won and actually been given a cash prize before--not even $50--yet I've met plenty of people who have won Pogo hats and various other pogo memorabilia. It seems that in almost 6 years I should have at least "met" 1 cash prize winner. I'm convinced they don't exist.
I've been a member since pogo began. I have never won a jackpot, nor do I foresee winning one. I will say this, for the amount of money we pay per year, you will not find entertainment better than this. So, what if you don't win? You win in the long run by finding friends on here. What's money compared to that?
Hey,
I have some information that hopefully will help you all.
If you wish to contact Electronic Arts/ Pogo it's rather simple.
They have two phone numbers.
[protected] 8 A.M. - 5 P.M. PST Pogo
To use this option, press 0 to speak with an operator and ask to speak with a live representative regarding your Pogo or Club Pogo account.
Your best bet would probably to try to get ahold of Jay Averill, he's the general manager at for Electronic Arts.
[protected] Hour Phoneline Electronic Arts
Select My Account, Make a Payment, Say Yes to using a credit card, press two.
This will get you a live person to speak with...
Hopefully this helped!
It does actually say in Ms Netiquette that winners have the option of putting their screenname OR their real first name and surname initial expressly for the purpose of stopping people looking them up.
advertisments
Clubpogo received my moms' order on Mothers Day 2008. Shes's had nothing but problems the lastest being full page advertisments come on the screen. That has not been the case until today. Now she plays for maybe 5 mins. with a Listerine Bottle fazed on the back of the page. Come on guys, sup-
posedly after paying for the exclusive members club. Also when she signs on she no longer gets a full screen of games. It has been reduced by half. I just cannot believe this is a paid subscription. She has another 8 months of this junk...have you found any solutions? Please help?
I cant get on club pogo, I have my new cridit card, its a debit card, its taken and then next time I cant get on, please help. Marys Gone Bingo @aol.com
I can get my way t pogo but I can't play the games, I have lost my run time and cannot get it back tried everything can you help me, your what to do just doesn't work
losing my pogo
Issued Club Pogo 2/2008 and it was disconnected from my PC in August. It was paid up for a year with credit card. They termanated it and gave me a 14 day free trial. I want the club Pogo back on my PC or I want the money put back on my card. It would be greatly appreciated if you could help me with this matter. I'll be waiting to hear from you.
Sincerely,
Bonnie Reynolds
cannot get into any games w.ont donload like to get the problem fix asap please other wise cancel my subscription thank you
when i try yo get in texas holdem before i get play it throws me out but keeps my 10, 000 tokens has happend several times now And getting very upset!
cannot get into pragam for the last 3 days fix asap please otherwise cancel my subscription
every time i try to play webpage closes and internet explor clodes and opens newtab
Go to your local T V station web sight. If they have a consumer complaint department and explain to them what is going on with Pogo. Ask if they will look into what is going on and why Pogo is being allowed to take so many peoples money and run. Add a link to this sight so they can get a look at the postings here.
I JOINEDCLUBPOGO, IPLAYEDAFEWGAMES, THENIGOTMY BANKSTATEMENTPAYPALCHARGEDME$39.99ITHOUGHTI SIGNEDUPFOR$29.99.IWANTMYMONEYBACK.I HAVEBEENTRYINGTOCANSELMYSUBSCRIPTIONORMEMBERSHIP.ALLIGOTWASARUNAROUND.ITRYEDJUSTANSWERTHEY CHARGEDME.IAMGETTINGUPSET.IAMJUSTGOINGTOREPOT YOUTOMYLAWER. JANETMSEIDLITZ.
it sucks
let me play and not cut me off when i place large bets it just cost me 96000
I'm a paid up pogo player but can't get into my account with you. For some reason I have gotten into a 14day free trial. My passwordis duckpond 181. Can you help me?
I enjoy your site of the games I just wish that there was a better way to log on.
Cancel pogo account
How do I resolve the issue of my visa getting charged $39.99 for ea.com/pogo. I don't remember signing up for anything and I can't even contact this place to cancel something I don't remember signing. Please help. I don't want to have to change my visa number but I may have to.
This is garyleetitus, also my screen name.I have sent several complaints to you. there was a charge to my daughters bank account. You have rereplied that it was for renewal which is automatic each year. I was upset about it because I was unaware of this policy and cancelled my account.So just renew it and I will attempt to remove her name from the account.DO NOT MAKE ANY FURTHER CHARGES TO HER ACCOUNT.My email is reelysomethin@ yahoo.com. please reply to this message as soon as possible.
I didnot authorize you to deduct 43.00 from my checking account. I have never paid more than 5.99.
return the money to my account and cancel my subscription.
I didnot authorize you to take 43.00 from my checking account. Put it back and cancel my account
svea13
I no longer use GMmaster card and would like to transfer pogo to a different charge card
Change pogo account .
I would like to cancel my Pogo account
i would like to cancel my Pogo account
i would like to cancel, computer not working.
i would like to cancel Pogo, thanks i couldn`t get in
I have been charged for a game-$39.99 for which I did not request. I have always been billed for POGO Club at a monthly rate of $5.99. I would like this charge removed from my account, and when that has been done --please cancel the account.Thank You. Joyce Popp
mahjong garden not working properly
I am a paying member of Club Pogo at around 3:00 am central time i was notified that the servers would be shutting down. So I closed out my game I was in which was mahjong garden. I knew my dragon was 70 years old and my rank was breathing fire. Two hours later I log in to find that it will not load my previous rank or dragon and that it has begun all over. when you check my stats it shows how old the dragon is but when you log out of the game it starts you all over again.
your games are running slow
I've been a member for some years now and never like this before. It is to slow and not running at all.
The games are running like turtles, the balls are not falling into place.
I've braodband and a new system what's the problem now, fix it. I need my games to work.
rip off artists and thieves
As soon as I received my credit card bill I noted they had charged me $39.99. I did not authorize them to charge my account. I have not visited their website for the last nine months. I sent them an e-mail demanding they refund my money. The charge was dated July 2, I contacted them on August 2nd. They replied the following.
Response (Aditya Govind Awasthi)08/06/2008 09:55 PM
Hi,
Thank you for contacting Electronic Arts.
Unfortunately, due to the nature of our service, we do not offer refunds for the subscription fees for any of our online games. In the event of a cancellation, Electronic Arts will not be able to provide any type of pro-rated refund or extension of unused access time. In order to avoid any charges, customers will need to cancel the billing of their account before the subscription fee has been deducted.
If there is anything else I can help you with please let me know.
Thank you,
Addy
EA Online Support
NOW HOW WOULD I HAVE KNOWN THAT THEY WERE GOING TO CHARGE ME, SINCE I HAVE NOT VISITED THEIR WEBSITE IN NINE MONTHS? THEY ARE THIEVES. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY DO NOT HAVE A PHONE NUMBER LISTED ANYWHERE TO CONTACT THEM, EITHER ON THEIR WEBSITE NOR IN THEIR BILLING ON MY CREDIT CARD. THEY ARE NOT TO BE TRUSTED. DISHONEST.
I've been a member for2 1/2 years and they suspended my membership for reason unknown. I contacted aol to verify my standing and they said I should be good to go but, not so. I still don't know why I was suspended so my next step ios to seek legal counsel pogo is one of the biggest ripoffsIve seen in 67 yrsI will not let my grand kids play it.So beware.
Guys this is EA... known for being greedy *uckers and churning out Triple A tripe games. Avoid like the plague.
It's probably too late now, since your post is almost 6 months old, but for those who recently have had Pogo charge your credit card, call your credit card company and have them cancel the payment. I was an "almost" Jackpot winner in June of 2007 and cancelled my account after Pogo refused to pay me the $2676 I won. Before I left, I made sure to cancel my account so that my Club Pogo account wouldn't auto-renew and removed my billing and credit card information from the site. Within minutes of cancelling, I received an automated email from Pogo, reminding me of the date my account would run out and letting me know my account WILL NOT auto-renew since I have no billing information listed. I also received another email almost two weeks before my account officially ran out. My account was set to run out in November of 2007, but when I got my credit card statement in the beginning of December, I noticed the $39.99 charge on it from Pogo. Knowing I was going to get the run-around if I contacted Pogo to get my money refunded, I called my credit card company instead and cancelled the charges. I also set up a block on my credit card so Pogo could never charge my credit card again. Pogo, of course, tried to dispute the charges, claiming I hadn't cancelled my account before the auto-renew date. Lucky for me, I still had those automated emails from Pogo, proving I did cancel my account in time and had removed my credit card information from their site so that I wouldn't be charged for another year. Since Pogo had tried to dispute the charges, my credit card company sent me a claim form through the mail that I had to fill out, and when I mailed it back, I made sure to include those automated emails from Pogo, which helped me win my case. Pogo hasn't received a cent of my money since, and all this goes to show that Pogo DOES store credit card info (even though they claim they don't), which can make it hard to cancel an account.
my daughter signed me up for a free week pass 1 year ago. And she does not play . but yet her bank card has been charged for the last year and i agree theres no way to get in touch with this company if this was any of us we would be charged with theft by deception or fraud my daughter has to cancel her card just so they cant charge on the account who's going to stand up for us. dona from pa
I want to know how long i will be suspended. And it is not right that the person who got me suspended is still around. and he started it and said the same. they must play favorites. But you can be sure after my subscription is up I WILLNOT be renewing.
I agree that pogo is dishonest. i was harrassed by a player playing Texas hold 'em and when i said something back i was banned. that was very one sided.
I have been with Pogo as a Club Member now for about two months and I love the way I am treated. I KNEW exactly what I was going to be charged yearly and am fine with it. I have met alot a good friends within the Club Family that I would not have been able to have met playing only the free online games. Also, I don't have to have ads always popping up during my games.
All one has to do is read everything they sign before ever giving out any type card/bank information. Any time you enter a card number on the computer you are putting your funds at risk. It's a lesson learned. Just be glad they are not doing it monthly. Be sure to cancell before the year is up or your card will be billed again.
i had similar problem 6.89 was on my credit card that i did not order.it was on 10-23-2008.would like to know what game and who got it.thank you.
[protected] is also another number I found on another site where people complained about pogo.
[protected] Is the number to EA, they own POGO. It not free to call though. Good luck!
unauthorized charges
I paid to join ea/pogo last year. After I joined I could never play chess, either I could not get into a room or it would stop working during a game. The whole thing might freeze up. I would ask for help and never receive an answer. I think for $39.99 a year one should get service for what you pay for. I quit trying to play on their web site and went else where. I completely forgot about pogo until I received my credit card bill today Aug, 2008 and there was another charge for $39.99. I never signed up for recurring charges and never left my card on their web site. The card was expired so should never have been used. I am going to turn them into the FTA and CA Attorney General s office unless I get my money back.
Contact Electronic Arts (EA) customer service
Phone number
+1 (650) 628-1500Website
www.ea.com
Activision
299 reviews
PlayerAuctions
394 reviews
Controller Chaos
7 reviews
Gameszap
3 reviews
TERIOS Gaming
5 reviews
Most discussed Electronic Arts (EA) complaints
impossible to access their free gameRecent comments about Electronic Arts (EA) company
PogoOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Electronic Arts (EA)?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Electronic Arts (EA) Customer Service. Initial Electronic Arts (EA) complaints should be directed to their team directly. You can find contact details for Electronic Arts (EA) above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Electronic Arts (EA). Discuss the issues you have had with Electronic Arts (EA) and work with their customer service team to find a resolution.
I am a club pogo member 2 accounts, I have a man that stalks me daily on pogo, he now has 5 people that stalk me nonstop when i try to play games, I have reported him daily, pogo does nothing to him, he will enter a game I'm playing call me every filthy name in the book, it will not stop until you ban him. what are you waiting for, him too come and kill me? He has posted my name address, phone number almost daily and lobbies, people have quit playing games because of him, and still you do nothing, I have requested that you remove the screen names of two profiles that spoof my name and when you read these profiles he lists my name address phone number and my sons name he is a minor, , what the hell do i have to do to get pogos attention? for him to kill me, yes he said he would, my screen name is downey962, stacybangs, , the man who stalks me is bospass, robert davidson, , , the screen names that are spoofed are trailerparkdanni, and dannidenial, i want them removed now please, , i can be reached at [protected] dannidowney@yahoo.com
it showed i won the jackpot in mahjong garden on the 12th of may but it never gave it to me. what is wrong dont it pay/ junglejean1943@yahoo.com
try contacting John S. Riccitiello…CEO and Director at pogo. if u can't get to him by phone go to his home at 45 Robles Dr, Woodside, CA [protected] or write him a letter. gl to you