Menu
PoF.com / Plenty of Fish
PoF.com / Plenty of Fish Customer Service Phone, Email, Contacts

PoF.com / Plenty of Fish
reviews & complaints

www.pof.com
www.pof.com

Learn how the rating is calculated

1.3 537 Reviews

PoF.com / Plenty of Fish Complaints Summary

39 Resolved
498 Unresolved
Our verdict: If considering services from PoF.com / Plenty of Fish with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for PoF.com / Plenty of Fish has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of PoF.com / Plenty of Fish. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

PoF.com / Plenty of Fish reviews & complaints 537

Sort by:

Newest PoF.com / Plenty of Fish reviews & complaints

ComplaintsBoard
P
9:53 pm EDT

PoF.com / Plenty of Fish hacked/stolen account/profile

My account has been hacked and my personal information was taken over by someone. Fake photos have been substituted. I tried to contact POF to no avail. See following reply from the company. They make it impossible for anyone to submit a complaint so they do not need to do anything to rectify the situation OR refund any of your monies you gave them for an upgraded membership. My password is no longer available and you cannot change it as your email is no longer linked to that profile. There has to be a way they can delete MY profile with MY personal information and refund my upgraded membership monies sent to them in good faith. I thought POF was a reputable dating site. You see them on many of the "TOP 10" dating sites on the web. There needs to be a reckoning and they need to do the right thing! They should be ashamed!

"On Fri, Nov 3, 2017 at 6:38 PM, POF wrote:

> Thank you for contacting POF! Unfortunately, we are not able to respond to
> all emails and apologize if we are unable to get back to you.
>
> If you are an upgraded user, or have question about one of your payments,
> please send us a new email from the email address registered to your
> Upgraded POF account.
>
> Otherwise, feel free to check out the answers to the most frequent
> questions below, or visit http://www.pof.com/HelpCenter/
> helpcenter_faq.aspx"

Read full review of PoF.com / Plenty of Fish
Hide full review
ComplaintsBoard
A
8:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PoF.com / Plenty of Fish pof upgrade

I paid your annual subscription and then had cause to close my account. I've now opened a new one and can't find how to get my upgrade back?
Your FAQs offer no relevant guidance and finding how to contact you has been a huge waste of my time. My initial email got bounced back with a fob-off remark about not replying to me.

Usernames:

Was

Unluckyinlove55555

Now

Screamifyawannagofaster

Email linked to both accounts:

[protected]@gmail.com

I await your clarity. Thank you.

Andy Shore

Read full review of PoF.com / Plenty of Fish
Hide full review
ComplaintsBoard
C
11:58 am EDT

PoF.com / Plenty of Fish website malfunction

I keep getting a message indicating that my password is incorrect when I try to log in. I've repeatedly requested a link to create a new password. I've gotten 5 so far and have changed my password each time only to be told when I try to log in that the new password is incorrect.
My account name is Finding the silver lining.
[protected]@gmail.com
And, yes, I'm sure I entered the new password correctly.

Read full review of PoF.com / Plenty of Fish and 1 comment
Hide full review
1 comment
Add a comment
B
B
bill.single
, US
Nov 06, 2017 9:24 pm EST

I have had the same thing happen to me. And the worst thing about the site is that they don't seem to care because you can't really contact them in a direct manner. That a feature not a bug.

ComplaintsBoard
T
8:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PoF.com / Plenty of Fish fake account

There is two account on yourself site that using pictures of myself as their profile pictures.
I like it immediately taken down for it caused a dispute my partner and I.
It's things like this that your site didn't catch that ruined a prefectly good relationship.
How can you not noticed two profiles of the same pictures
The profiles names are amyalbany And chumay12.

Read full review of PoF.com / Plenty of Fish
View 0 more photos
Hide full review
ComplaintsBoard
N
10:17 pm EDT

PoF.com / Plenty of Fish false profile

Rss70 (Randy) [protected]@gmail.com
This guy is totally fake, every aspect of his life is misrepresented in his profile. How many woman is he going to prey on and abuse? I met this guy under the belief he was available for the first time in 20 plus years. So not the case he was still asking his current spouse out..She was under the belief they were working things out. To say she was angry when she caught us was and understatement. He is no boat captain he is a fraud. He has 2 teenage children and a 21 years old that he never sees or interacts with guys a jerk and needs to be shut down.

Read full review of PoF.com / Plenty of Fish
View 0 more photos
Hide full review
ComplaintsBoard
K
12:15 pm EDT

PoF.com / Plenty of Fish direct debit transaction

I recently had a direct debit of £38.70 taken from my bank account this was regardless of cancelling my account with pof and this being suspend with paypal all prior to this transaction going through and being processed. I did sign up for one payment at the start of my pof agreement and I did not want or willingly agree to any further payment, this being the reason for cancelling my payments and account.
I would appreciate this being played back to my account and no further taken in future.
I look forward to hearing from you

Yours sincerely
Kieran McKeown

Read full review of PoF.com / Plenty of Fish
View 0 more photos
Hide full review
ComplaintsBoard
L
11:24 am EDT

PoF.com / Plenty of Fish new scammers identified

To this date, we have caught 15 scammers on plenty of fish.the dating website for singles which has caused harm to hundreds of people.we were in Ghana where this comes from.what a ****hole.here are some pictures to stay away from.never go offline to speak to anyone, let them pickup a phone.and verify there identity.they start by saying hello handsome, what's your gmail mail.then a code will come over by text.they want this number because they can use your account for google voice etc.give them a wrong number, one that's way off.ive been a successful car dealer for over 40 years, , and can't be fooled.they tried for weeks to con me, but couldn't.

Read full review of PoF.com / Plenty of Fish
View 0 more photos
Hide full review
ComplaintsBoard
C
3:49 am EDT

PoF.com / Plenty of Fish I have been hacked

For 2 months now I have been contacting this company to let them know I have been hacked, I have received no answer from them and they are still taking money out of my account.
All their so called contact details come back, 'No reply'.
I have no issues starting over again, I just don't understand why I am still paying for an account that isn't mine anymore, I can't even log on, but they keep taking my money.

Read full review of PoF.com / Plenty of Fish
Hide full review
ComplaintsBoard
C
1:53 pm EDT

PoF.com / Plenty of Fish fake identity scam

I started talking with a guy by the name of Joseph Werey on 9-24 through POF. His email address [protected]@gmail.com and burner phone 213/328-1754.
He was on POF as adventurenlove.
He posted these pictures of himself which were really photos of Bret Bearup a famous basketball coach for the Denver Nuggets, and UK Team. This guy is a real catfish so ladies out there beware of this
name JOSEPH WEREY. We talked, texted, n emailed for over 2 weeks. Then he said his biz partner died and his investments and funds were all tied up. I did some searching and found out the guy was totally fake. I called him out on it and he has gone Dark ever since. Eventually he was going to meet meet or have me come to his home in LA. Glad this went south barbecue who knows what could have happened.
Crazy people out there scamming alot of people. It won't happen to me again for sure.

Read full review of PoF.com / Plenty of Fish and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
P
P
Private23!
, US
Oct 24, 2017 8:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Thanks for posting this. "Joseph" contacted me on Tinder with those same pictures and that phone number, he is using a different dating app now, but still catfishing.

ComplaintsBoard
L
12:48 pm EDT

PoF.com / Plenty of Fish cristabel davis plenty of fish scammer

We are more then half way there to meeting with people with information on these scammers. This person worked me for a week, trying to get my location. And to turn my camera on. Just a piece of tape. They had a recorded tape of a young girl on a app called hangouts. I will take pictures of them when we get them, and post them. [protected]@gmail.com might still be a good email. But the name and pictures are probably gone.

Read full review of PoF.com / Plenty of Fish
View 0 more photos
Update by lived with the psycho all your life
Oct 09, 2017 3:09 pm EDT

We have another scammer, I just watched a few youtube videos on how woman lost there life savings to these kids. The cops don't do anything, goole won't help. They use google voice to get a local phone number. So it's a free for all. I have let's call them food friends who were in special forces and can track anyone in the world. My latest scammer is probably reading this. Said she was a pornstar. (Must be a kid. Not everyone wants a pornstar). So we're going into were my friends say they, not where they told me. Her email is cristabeldavis@gmail.com I can only put one picture up. Maybe I can make a difference and help some people. Dont give out any money. They really try, but there ignorant.

View 0 more photos
Hide full review
ComplaintsBoard
K
9:40 am EDT

PoF.com / Plenty of Fish fake profile

Hi I had been receiving weird messages on fb I told the guy to back of he them went on to tell me. That we've being talking on pof and kik and it turns out someone has been using my name and fb pics they know where I live as they have told this guy to meet them at the local but never contacted the guy that day.
I had the kik removed it's still there and the pof profile had all the pics taken of and now they have some different ones.
I want to know if I can find out what email address was used for this account I need to know who it is as I know it's someone close to me

Read full review of PoF.com / Plenty of Fish
Hide full review
ComplaintsBoard
K
10:59 pm EDT

PoF.com / Plenty of Fish stolen identity on website

My husbands identity and photos (presumably from facebook) have been used to create a fake POF account in the name of "itsthatguyyyy". This is not my husband. This account has been around for some time and I have been contacted multiple times by other females saying my husband is cheating on me. It is not him and we can prove that by the times the site has been active (when my husband is playing a football game!).

This is causing untold stress and concern for both of us and the provide needs to be removed immediately.

I request POF remove the account immediately. The police have been notified and further legal action will be taken if it's not removed immediately.

Read full review of PoF.com / Plenty of Fish
Hide full review
ComplaintsBoard
L
3:38 pm EDT

PoF.com / Plenty of Fish fake profile

Someone is using a fake profile of me on here. I have never had an account and also have a boyfriend so I need it to be removed.

Please get this removed immediately as it's not me and I don't know who it is.

I am not happy about this and have been informed by a random person who has managed to find me on Facebook to contact me. I don't want my face or my name being on your website. I need this removed within 24 hours of this message or I will be taking it a lot further.

Thank you

Email me- [protected]@hotmail.co.uk when this is resolved. Thank you.

Read full review of PoF.com / Plenty of Fish
View 0 more photos
Hide full review
ComplaintsBoard
L
11:05 am EDT

PoF.com / Plenty of Fish rob ivey

The reason for my complaint is rob Ivey is misrepresenting himself.. Rob says on his profile that he is looking for a relationship long term, not true at all.. He says that he is a truck driver and I find out he is on disability.. After a few more inconsistencies in what he was telling me, I find out that he has been in a maximum sercurity prison for years.. Rob is on pof strictly trying to lure women to use, like he did me... I just wanted to bring this to your attention to make you aware of what's going on your site... I do not want this to happen to another lady like it did me... I do not want to give my name in result of finding out he has been to prison..

Read full review of PoF.com / Plenty of Fish
Hide full review
ComplaintsBoard
P
8:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PoF.com / Plenty of Fish fraudulent account

I have recently been I formed that pof has a profile containing my information. I have never been on any dating website and would like this account deleted. The account is under the name happypaula. This shows a picture of me however I did not set up the account. Could this matter be looked into please and deletes asap. I don't want anyone seeing me on this website

Read full review of PoF.com / Plenty of Fish
Hide full review
ComplaintsBoard
S
8:23 pm EDT

PoF.com / Plenty of Fish searching on pof

When I go to refine search I want to search in a 10 mile radius or a 20 mile radius for example and it still keeps giving me matches that are farther away than that. Can't change search radius in search.

Read full review of PoF.com / Plenty of Fish
Hide full review
ComplaintsBoard
G
9:03 am EDT

PoF.com / Plenty of Fish pof profile stolen!

Please do not correspond with this person! Flgator52 is a fake account

My profile flgator52 was hacked yesterday. My email address associated with the account was changed and I am unable to change it back. My photos were changed. When you view it you will see my age is the same 64 but there a photos of a younger woman.
I have email pof but only get an automated reply basically saying I need to be an upgraded user to get my info back.
If you have messaged me before and given your phone number or email in a message, please do not respond!

She changed the photos on my account to the ones below.

Read full review of PoF.com / Plenty of Fish
View 0 more photos
Hide full review
ComplaintsBoard
L
10:23 am EDT

PoF.com / Plenty of Fish grownman21

His name is not cordel its antoine green. He is not single. He is married. Not seperated living with his wife. Who had no clue. He is not who he claims to be. He has I was told already been complained on by another user. Yet his account is still active. He is married not single. He shouldnt be on here. People are on here to meet other singles not to be lied to off the bat. Whats really bad you all conitune to let it happen after he has already been reported. This cant be a safe site if the company is not taking the complaints of married men trying to use single women. Someone need to take him off..

Read full review of PoF.com / Plenty of Fish
Hide full review
ComplaintsBoard
K
11:16 pm EDT

PoF.com / Plenty of Fish member

I emailed Markus about an abusive member. He was sexually abusive. He brought politics religion children and me into it all. I am not happy about this and I am thinking of going to the police now. Please reply. I was not happy but he didn't seem to care about the whole matter. I told him I was complaining about him he didn't care either. Here in Northern Ireland some subjects are taken very seriously and he insulted me sexually and the priesthood for abusing children. He obviously picked me out because of my religion.

Read full review of PoF.com / Plenty of Fish
Update by Kathy Kitty Mc Dermott
Oct 01, 2017 11:18 pm EDT

Not a happy client.

Hide full review
ComplaintsBoard
P
12:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PoF.com / Plenty of Fish not able to download photographs

My right to download images has been revoked.
I was not aware that l had broken any rules. The photograph l posted on my profile that was in the public domain was not offensive in any way. I did have some different pictures available for private viewings. Even they werent offensive or nude.
Your site advises people to post pictures in order to meet someone, so how am l able to do that if my privilages have been revoked.

Read full review of PoF.com / Plenty of Fish
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact PoF.com / Plenty of Fish customer service

Phone number

+1 (877) 910-4167

Website

www.pof.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with PoF.com / Plenty of Fish?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with PoF.com / Plenty of Fish Customer Service. Initial PoF.com / Plenty of Fish complaints should be directed to their team directly. You can find contact details for PoF.com / Plenty of Fish above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about PoF.com / Plenty of Fish. Discuss the issues you have had with PoF.com / Plenty of Fish and work with their customer service team to find a resolution.