SUBMIT A COMPLAINT

PNSS-800 Double Shaft Shredder / Sent Wrong Machine

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Contacted this Company via Alibaba Website, ordered and paid for the above machine after studying photos, videos and advertising literature. Were sent photos of the machine going in the container, discovered it was not the one we had chosen
and paid for. Told the sales person Anthony that if they could not provide the machine that we ordered, the only one that suited
our specifications and plant needs then we wanted our money back and cancel the order.
Anthony assured us he would send the right machine, on arrival in New Zealand, discover that they had gone ahead and sent
the wrong machine, when we demanded the correct machine be sent they tried to convince us that this was the better machine:
we had already explained that the machine and power output was too big for our operation. Complaints to the company and to Alibaba went by being ignored or made so difficult that we had to give up. It has cost us a lot of money to alter the machine to suit our needs, but they refuse to compensate.
This company should be avoided at all costs as Customer Service and honesty means nothing to them!!!
They just do what they want to ignoring the purchasers requests and any information you send of the specifications and needs of your operation.

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