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Plusinlove / Aukey UK / Horrible customer service

United States
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I regret I spent my money on their cheap clothes with a terrible quality. But the worst thing is that they sent me an item in the wrong size, two sizes smaller than mine.
Their representative said that's not their fault, I initially ordered this size. Well, I can see the order in my profile and the information clearly states that I ordered the L size. The label on the dress says it's the S size. So is it my fault, right?
However, they refused to refund and advised me to sell this dress to someone.
Thank you for your advice. I will report.

Ta
Oct 20, 2017

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