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Plus By EMS / Poor business practice

1 Kilmarnock, VA, United States
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We contacted this business for more information regarding their credit processing. Upon going to the website and emailing (to which they did not respond) we used their chat system. We were connected to a representative named Daniel. We asked several questions regarding volume ability for business and restriction on business types. Mr. Daniel's response was we do not do a one size fits all on our customers like Square it depends on volume of the business and the sales however there is no restrictions. He then told us for more information we would have to submit our last 3 months of credit processing. I told the representative that being a corporation that grosses well over 250k a year we are not willing to divulge our exact numbers and statements without some sort of idea of the parameters in which Plus By EMS was thinking. We told them the amount in which we sold per month and our average sales price. Upon not being willing to divulge corporate information they said and I quote and have screenshotted, we do have restrictions on business types and that we suggest you try our competitors.

The fact that this business will not give numbers based on the average without seeing our corporate information and they lie about having restrictions and even more so tell people to use their competitors really makes me question what kind of business this is.

I would very much be skeptical and weary of this company!
Something fishy or maybe just a horrible representative I dealt with.

Being a fairly large corporation and to be blown off by this company makes me wonder how they treat small businesses.

Plus By EMS

Co
May 2, 2014

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