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Plus500 Customer Service Phone, Email, Contacts

Plus500
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1.3 61 Reviews

How responsive is Plus500's customer service?

2 Resolved
49 Unresolved
Very poor 🤒
We don't know much about how Plus500 handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Plus500 and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Plus500 reviews and complaints 61

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Newest Plus500 reviews and complaints

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M
4:54 am EST

Plus500 avoid at all costs

Stay away from these liars if you care about your hard-earned money.
Judging by my own experience dealing with this website and several similar ones, I can say that Plus500 rates are lower than anywhere else. So not sure you will benefit.
Some issues with withdrawals occur more often than desired.
I know people who dealt with Plus500 and lost their money because all of a sudden their accounts were suspended without any explanations. After those stories, I stopped dealing with this company and thank god I didn't have money in my account when I canceled everything. Think of it if you're with them.

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10:25 am EST
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Plus500 withdrawal money

This company is definitely such a fraud one. I invested almost 1400usd in trading somehow their hidden policies made me lose certain amount of money and I lost all of my trust in trading with plus500. I requested for rest of the money withdrawal. But nobody bothers to reply with proof of deposit thwy claim they have done into my account. My banks are saying there is no request of deposit from plus500 and now these guys are asking me to wait 3 weeks to get more information on my account. Why cant give it now? Have I lost all my money? I need answer [censor]!

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10:05 am EST
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Plus500 statement show settle but my bank account didn't receive any fund transfer

My friend told me plus500 maybe is a scam & bad platform.so I check this company not available in Singapore & failed using gmail register .open account.im immediately withdraw $1500 sin dollars.statement show approval (settle).But my bank account debit card didnt received any fund transfer.email plus 500 & below is a reply
Hello Yeoh,

Thank you for contacting us.

My name is ​​Hristo and I'll be glad to help out.
Also be aware that Approved settled status means that the funds have been sent and are scheduled to arrive on your side in accordance with the payment method used.

Unfortunately we are unable to locate an account associated with [protected]@gmail.com. Please be so kind to contact us from the email associated with your Plus500 trading account in order for us to be able to proceed with your query and assist you in the best way possible.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Hristo

Customer Support
Plus500CY Ltd
1 Siafi Street
3042 Limassol

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4:03 am EST

Plus500 plus 500 a scam

Plus 500 is a scam, i put a deposit of $10000 into my account with them, and started to trade. I noticed that as i put a buy or a put on a indice, that indice reversed direction and went against my trade. This happened on every trade i entered. After about 4 weeks i have only$500 left in my account. No matter how hard i tried each trade was a loss. I do not believe that they trade at all but just give false results to the trader. You can not contact them no address or phone number and when i complained via achat room, they got rid of that avenue of communication as well.

I intend to go to my bank and show them wat has happened and i will contact the accc. Regards dr. David wynne

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Raheel01
, US
Jan 12, 2018 1:01 am EST
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I have a victim of their scam too and i lost 3400$ within a month. Is there a way we can get our money back?

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3:48 pm EDT
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Plus500 online trading

Hello my name Is Elijah Owina I signed up to the Plus500UK platform on the 21/1017 at approximately 18.00. I deposited £5000 and put down £3172 and began trading. At approximately 21.00 I clicked cashout which had an amount of approximately £3600 it would not let me cash out and said my account was being verified. I contacted you guys via live chat informing you my email address I registered with was incorrect and to up date it this was between 22.00 and 00.00. My account was not verified until I 5.15 on the 22/10/17 at which point I had lost a large portion of my equity. I am well aware I pose the risk of profit or loss however I would have made a profit if I was allowed to cash out on the dozen occasions I tried. Even if my email address had been verified when requested and not up to 10 hours later I would have not taken a loss. I have messaged you guys numerous times through email & live chat without a response to my query. I am a first time customer to your platform I am appalled with the service I have received. I would like a full refund of £3220 which I have lost because of a technical inefficientcy on your end as well as almost a 24 hr delay before my account was fully live. I was not verified to cash out however I was verified sufficiently to take the lost which would have and should have been avoided. Please get back to me addressing my query. Kind regards Elijah Owina

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K
7:38 am EDT

Plus500 changing address details.

Ive tried changing address details. I have uploaded utility bill, passport and driving license but continues to be rejected. I have had a chat with one of your agents to change address but for some reason it seems to be a complicated process.
I would like to withdraw funds but cannot due to not being able to verify account as old address still stored on the plus500 account.

Can you please assist..

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4:28 pm EDT

Plus500 product/service

I have an account plus500 and all was well until today. I had a position for France 40. I opened a position for a while now and it will automatic rolled over. On Wednesday spoke to the agent o live chat asking since the new contract will kick in will my position get closed. They responded no it will not it will be adjusted and rolled over to my surprise the position is closed without my knowledge and 5000.00 gone. When the send the e-mail asked will you close my position never responded. How can you close the position without my knowledge and you lied to me that it will roĺl over and you will make adjustments. I want my money its my hard earn cash u need this to be explained to me. Am not a new trader. My e-mail aaddress is [protected]@gmail.com. someone please help me. I have used for months now but this no it is really unfair. I have an e-mail which I send nobody respond and why did the agents lie to me because if I knew I was going to close the position when it was on 1700 on Thursday. Luck of transparency and being dishonest

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2:43 am EDT

Plus500 inaccurate pricing

Plus500 crypto currency's pricing is inaccurate during periods of high volatility. BTC and ETH in particular, when the market runs their pricing drifts out up to $100 on BTC, see attached images of various exchanges taken at the same time.

This causes their customers to lose out on profits and also misrepresents the market positions in relation to support and resistance levels. The net result is that they minimize their exposure at their customer's expense.

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Yordi
, US
Aug 18, 2017 9:59 am EDT

You are completely right! Happening to me continuously

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R
8:33 am EST

Plus500 manipulation with graphs

I traded with PLUS 500 Uk from 3.10.2014. From this time to december I became problems with connection, not sended warning SMS, blocking deposits and manipulation with graphs.in december 2014 I filed a complaint against the company at FCA, than FOS. My complaint was rejected, the from me described details were not accepted or controlled. I was waiting for the decision 8 month. All the time I was trading, everytime with the same target. It was absoluttely clear, that PLUS 500 manipulates the dates, I made a lot of evidence, where is visible, how were the graphs manipulated. Everytime I compared the oficial graph of PLUS 500 with my account. There were very often differenzes, which, of course brought my account every time to ZERO. I borrowed a lot of money, mortgage my house to prove it everything and regain my money. I Invested more than 2.000.000, - CZK and have back hardly 2 %. Now I filed a new complaint by CYSEC, but have to wait other up to 8 month to the decision. Now is my loss about 3.000.000, - CZK, this week I have to sell the house, I am without money, waiting almost 1, 5 year.

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3:53 pm EDT
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Plus500 refusal withdrawal of money

I have submitted all the necessary documents requested by the company including my id identification, account number and others. However, I was not able to withdraw my money for unknown reasons. I have contacted them several times but without success. I assume my money was stolen and now I can understand this platform is not legitimate and scam. I want to take legal action and official complaint against the company until I get back my money. I am ready to submit all the necessary documents and correspondence if needed.
Thank you for your cooperation in advance.
Yours sincerely,
Mussie

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ishagal1818
, MY
Oct 24, 2018 7:51 pm EDT

http://plus500.com is a scam. they dont return the money,

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ishagal1818
, MY
Oct 24, 2018 7:50 pm EDT

plus500 us a scam. then take money and never return back.

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Ronni Jackson
, US
Sep 13, 2016 3:41 pm EDT

Plus500uk is a scam look on fca website contact number for plus500 is [protected]

ComplaintsBoard
H
9:14 am EDT

Plus500 fraude

I have been trading plus500 for around 2 years. I like to go on short positions and take my profit. but it looks like i can never make any profit as I always end up loosing.on the other hand I trade other companies demo account in the same way and most of the time I do make profit the way I trade. It is very strange, my money keeps on disappearing. SO I decided to go on longer positions and I started making profit. Quickly my account was blocked and under review. they asked for some documents which I gladly sent. they replied documents accepted but the account still inactive and my money blocked. their answers to my emails is that they have mandatory reviews to do. 2 days now and I only receive rabish emails that answer nothing of my questions.
beside when you are making profit it goes very slow and it s so quick when you are loosing. definitely I see something wrong with that. it is very very strange. I see a huge fraud in there but we have to proof it. I will report my case to the authorities.
WHO gave the right to block my money? They gave it to themselves otherwise they must give explanation. and they do not.

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7:36 am EDT

Plus500 bad broker

Complete waste of time! Plus 500 don't even use real time! As soon as you make money they change it around so you loose I was trading two different accounts and plus 500 lost me £600 and the other made me £170 trading the same currency at the same rates lol. I asked them and they said they choose the rate wtf avoid! It looks good to start but after a good few trades it will go south
I opened at 7am BUY 502.5 to 504.5

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12:21 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Plus500 document verification trouble and no deposit refund.

Recently i started trading in Plus. 500 and deposited money without verifying my profile. I have submitted all the documents they asked for which was my work address. Ultimately they asked my residential address as well. I lost AED 1000. When I had asked for a refund they never reply. This is Plus 500 People. they temp you with their bonuses.

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Resolved

I had coordinated with the plus 500. I have submitted all the documents they had asked for and explained them that I do not have a permanent residential address in UAE. So I had to sunburnt my bank statement with work address and my passport with home country address. After a tiring replies of mails. They finally approved my documents.

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Reviewer96869
,
Aug 20, 2015 10:34 am EDT

I put 100 to trade and I ask to withdraw no answer and ignore I send all my id to return money but no answer any away this company should close or they be in trouble.

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1:04 am EDT
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Plus500 - margin policy - scam!

I've vast experience in trading cfd and fx and i'm using plus500 for short term trades (Due to the abnormal expensive daily swaps) On march 12 I had balance of eur 9014 in my account and i've asked a withdraw of eur 7, 600- the amount deducted from my account. I left with a balance of eur 1, 414 and on march 13 i've opened 3 short position on dax (100...

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2:02 pm EDT
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Plus500 instrument expiry

I made the fatal mistale of opening an account with plus500 last thursday night (12/03/15) after a friend of mine earned a few quid though it few days back. I bought some oil for approx £400 and on friday (13/03/15) price fell for oil. They kept sending me text alerts and emails at work saying it was going to be a margin call and I had to insert more money to keep in open etc. Pressured at work and worried that I will lose whatever I put in I started paying them and ended up putting a total of £3300. I know I know.
Trading somehow closed on friday and I was doing ok pretty confident that the prices will rise eventually. I log in sunday night when trading opened and it says my instrument has expired on saturday (14/03/15). I sent them an email and they replied saying "instruments that are a contract based on a future have an expiry date, which is a fixed date, hence not dependent on the position's opening date" and mine was the saturday and they closed it.
Had I known if it expires the next day I wouldnt have put more money into it.
Never once whilst they were alerting me to put money into it they said that it was expiring the next day. I am completely distraught over this. I have replied asking them to help me. I plan to take it to the fca and ombudsman if they dont.
Please let me know if anyone had to complain about them before and what came of it. If anyone is in the process of doing then I would be interested to join in as well. Thanks

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Update by ajthompson
Feb 22, 2016 9:16 am EST

Hi Anna

Sorry to hear about your loss. This is exactly what happened with me. I did not take it up with the FCA or Ombudsman as i couldnt bear going through the process and could not find anyone who had any knowledge about it to help. Frankly i just wanted to forget about it and move on.
I spoke to my bank (fraud wing) who said nothing could be done as i had authorized the payment. They are completely deceiving and getting away with it. This expiry thing is in their terms and conditions but still not an excuse to rip people off. Let me know if you are taking it any further - i was hoping to speak to an investigative journalist or someone similar. I suspect i might not be able to do anything since its nearly a year on now. Good luck !

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Armo Trader
, NL
Feb 12, 2017 6:51 am EST

I see so many people talking about failures what you literaly can blame to them self. Like the guy above saying that he got a email asking him to deposit for his margin call. And then he deposited it and the next day his contract expired so hi lost it. Wel in just that small sentence of you i can see you dont even look what you are buying as if you would know what you bought you defintily would have a look at the instrument rules. You probably dont even know when your instrument openings times are. I read so many stupid people calling i wil go to fca cuz this and that happend. I read the hole 6 pages and i wil tell you the truth. There is not one argument on this 6 pages what makes me belive that plus500 is scamming people. The reason i dont belive is cuz i m doing this since a long time and i know my own mistakes what was made back those days. I probably can tell that al the people here talking about scam didnt ever put a buy order or short order in the times when the markets are open short or buy above or down the High and the low of the day. You al keep clicking and buying at the price you see the broker gives you in a range of day. Try to make your orders not in the range of what plus500 gives you as opportuinty to click fast and buy. I hope some newbies can learn a lesson if the even understand what i mean with my low ### englisch. I m Dutch citizen bye the way born in Armenian. I m not a employe of plus500 and also dont get money from them for saying the are indeed a good broker for daytrading. And one more think what really makes the people stupid. If the price would change on the platform just to try and hit your margin call or what so ever it means the wil have to take in considuration that there is alwys one extra persoon who meaybe wil take the opportuinity to buy or go short while the wil move the price down or up to hit your margin or stop loss. This means the would try to steal from soemone but give someone else the opportunity to get inside the market with a beter Price. If you realy think after this that the manipulate the price bye single target attacks so only you see the price difference and no other users at the moment yousing plus500. I would say to you. Check investing.com the price there wil alwys show the correct price of plus500. Everone can buy or sell the market buy just pressing a simple button, doesnt matther if you have to press 1 or 2 times ever child kan do it. Ask your self( do i understand what it means to manage money account) i know for sure that if you say i didnt read that there was a expiry date on my instrument. Then i know what people are here on this website complaining about there own stupid mistakes. in a hope the wil get there money back.

Voor de Nederlanders hier. alenkhcheian@gmail.com alleen als je serieus bent om het te leren. Geen kosten aan verbonden. Mensen die nu gelijk denken dat ik mijn manier van traden ga voorkauwen zijn bij verkeerde adres. Ik wil je alleen maar op je fouten wijzen zodat je niet beland bij de kudde van 83% die zeikt en regelmatig verlies draait.

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anna69
, US
Feb 18, 2016 5:08 am EST

Hello
I also traded in oil in February and the price fell significantly. They keep sending margin call. I had to put more and more money so as to keep my position open and not to lose my money.
But in the end I lost £9000 and they close my position. I think they are fraud and I made a mistake in putting so much money?

Did u report to FCA and Ombudsman? Did u manage to get back your money ?
Grateful for an answer please.
Thanks

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12:55 pm EST
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Plus500 - withdrawal of funds

I am trying to withdraw funds from my trading account but plus500 are not processing it by saying they are really busy due to workload. Below is an email from them. They say normally they process payments within 3 working days but its been 10 working days. I have asked them to tell me how I can escalate this complaint and what their complaint procedure i...

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2:24 am EST

Plus500 scam

I hope some one can help me plus 500 took 3, 000 euros from me
And I traded Oil, and gold on line with this company and the prices were different
From Bloomberg news I new there done thing wrong with there prices so i try to stop and sell and the software froze and did not alow me to get out of this trade and finally when the software responded I had Lost 2, 200 euros and I asked for my blance back from this company and it has been over 1 month I have sending them e mails and still noting there are asking me to provide more personal information and provided them with my passport phone bill my drivers license and phone bill and still they are not responding to my e mails, can some help ?

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Elbonias
, Schotland
Jul 21, 2015 2:57 am EDT

I traded with Pus500 since 2009. I did very badly and was losing most trades until maybe 2010 when things started improving. It was very difficult because the majority of trades ALWAYS went bad; but i persisted because i wanted my money back! In 2013 i was almost breaking even and starting to make money. At one point in July 2013 i actually made about $5000 profit in one month (trading shares). Then i bought a penny stock, valued at $1.20 Evolution Mining. The company was listed on the ASX and had reasonable financials, and was supposedly worth $200 million. Pus500 listed it in their 'Risers and Fallers' listing in the platform. I had such difficulty making profit with the currency trades (vast majority of trades ended in loss, even when they were clearly going into profit they would suddenly reverse) that i thought shares might be the way to go. Unfortunately, the Evil ution Mining company (currently still listed on ASX in fact it apparently just bought another gold mining outfit in Australia for $550 million. You would think this company has MONEY, right?) continued to fall in price. I bought in a bit more each month, convinced the company would be OK, until i had spent $14, 000 and the price had dropped 75% to less than 0.55 cents (from the original price of $1.40 or higher). This happened within a month. Because i was concerned they would take the price further down, i could not deposit more and Pus500 stopped me out, costing me $14, 000. This single trade has bankrupted me and i hold Pus500 directly responsible. As i live in Singapore, i want them banned from soliciting, advertising, or doing any business WHATSOEVER in Singapore. This should be fairly easy to accomplish with a good case presented to the Monetary Authority of Singapore. Since this disaster, the pump and dump company 'Evolution Mining' has now magically recovered to $1.50, and it actually almost recovered to the price i bought in at, within just a single month in 2013. From my experience, this is a clear sign (i have about ten years experience trading shares and specifically, mining tickers) that EVN.AX was paid or reimbursed, or staff at Pus500 were paid or reimbursed, for the pump and dump operation. Others who have lost large sums of money on mining tickers and other share issues, as they traded through Plus500, should please post on this board and we can get Pus500 eviscerated permanently, and Plus500 principals and assigns and heirs banned forever from providing trading services anywhere and everywhere.

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11:47 pm EST

Plus500 closed position

Hi please help me I have negative amount in my closed position in plus500 what does it mean, does it mean that I lost all my deposit money or the amount means debt that I have to pay. I really don't know what to do, i'm a student and I join plus500 and start trading just a few days ago and in my closed positions it shows that I have -$12000 in my closed position I really don't know what to do. If this is just the money I have loss and not the debt I really want to quit plus500 and withdraw the rest of my money. Please help me I sent an email to them but they still haven't reply back to me.

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One47break
, AU
Sep 21, 2015 6:19 pm EDT
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Yes they are a huge scam however there are ways to get your money back. Whilst you are still able to log in to your account it is time to gather evidence on their fraudulent practices. Record the difference between the buy and sell pages. You are sure to find discrepancies with how your account is currently running. Once you have solid evidence on how the trading platform works against you then you have a case to get your refunds.
I personally have had my whole trading deposits returned to me. 7 transactions totalling $7500 has been refunded today to my credit card account.
Never do a bank wire ! Only pay with credit cards so you can recoup your money's.

Contact me at pbox931@hotmail.com and I will show you the steps needed to get ALL your deposits back.

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Ad14
, MY
Feb 16, 2015 2:05 am EST
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hey what did you do then..

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hamka
, MY
Jan 15, 2015 7:16 pm EST

your problems is same like me...they not reply e-mail anymore...

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4:25 am EST
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Plus500 - withdraw never paid out

After withdraw money from my account (3500 €) they never paid us my money to the paypal account. After I mailed this problem they send our transaction on cancel... So now after sending emails we don’t get response or proof they send me my money. My withdraw suddenly do not exist and we got a strange email saying that the send it back to failed transaction...

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3:31 pm EST
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Plus500 information

Some info about the fraudulent entity commonly known as plus500
Plus500 ltd., is an israeli company listed on the lse, not fca regulated at all and therefore not licensed to offer financial services, any link provided by them referring to plus500.com is not leading to this company but rather to the owner of the domain which are dror sordo and
Plus500uk ltd. Which is licensed by the fca, but this entity has it's own web domain under plus500.co. Uk
Investors outside the uk, when clicking on www.plus500.com are automatically redirected to
The cyprus entity plus500cy. Ltd, which is licensed by the useless cysec, and has apparently no web domain known. The domain is owned by plus500uk ltd.
The australian plus500 pty. Ltd. Is licensed by asic, has it's own domain as plus500.com. Au. This domain is not owned by plus500 but rather by the brain behind this whole scam, dror sordo and an unknown company by the name of iadpas pty ltd.
Dror sordo, mastermind behind all this from the word go, resigned as a director of plus500uk ltd.in october of 2013 and supposedly has no connection to plus500 anymore - until he reappears in australia where he seems to have no connection at all to iadpas
This is a scam and fraud setup of the first order. I am collecting evidence and maybe a joint action is helping everyone here.
A class action suit appears to be in order and if I can assist, let me know. I do have already plenty of evidence about the fraudulent setup, need more and if possible in detail.

Read full review of Plus500 and 3 comments
Update by Gioa
Feb 01, 2016 8:44 am EST

I've said it all along:
PLUS500 is a scam and a criminal organisation since day one.

I am still pzzled that there are again and again hundreds of people who are falling for this fraud

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mahmudour
, US
Jan 31, 2016 12:59 pm EST
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On 29th january 2016, at morning 7.00 am they closed all my buy position of germany 30 (21 buy position ) with previous night closing price at 9662.
Where as germany 30 started with 9789
So I lost almost 3000 euro.
I have screen shots as a proof.
I will charge back from my bank

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Ibwt
, GB
Nov 23, 2015 2:33 am EST
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Hi, I am collecting evidence as well, I have managed to take some screen shots of bogus market movement on the platform that didn't happen in real and screenshots of how my positions were closed at the different limit level that I set. Let's exchange evidence, I am preparing for charge back and fraud complain.

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jason j.
leigh on sea, GB
May 12, 2015 6:58 am EDT
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i have 3 grand in my account, and anther 3 grand in the green.
i tried to short to day but got meassage asking me to submit my driving linnce, and outher docs, that i have all ready sent them.
i have been trading with real money for 3 weeks now. im left with open postions, and no controll of my account.
what can i do?
im gett no responce from them.
jason UK.

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