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1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Playtika reviews & complaints 711

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M
11:01 am EDT
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Playtika slotomania

Hi 🤓

My name is Leah Morcom (missy Salerno)

I'm a regular player and customer with slotomania.

Recently I had purchased a coin package worth $9.99 (410, 000, 500).
I did not receive this but was charged. Also at this exact time I was shut out (crashed) of my current purchase and my Tinkerbell bonus round also at a high bet of 30, 000, 000.

I am quite upset about this and have contacted my VIP, Kathryn.

I'm asking that I be reimbursed or recredited.

I look forward to your reply

Sincerely

Leah (Australia)

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R
9:19 am EDT
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Playtika crazy train

Hi, i was leading the tournament in 1st place with approx 15 minutes to go with 2, 800, 800 points, went and collected my golden card bonus and when i got back to the game i'd lost over 1 million points to Bruno who now had the 2, 800, 800 points with me in 2nd place with 1, 768, 395 the 3rd person was Cowboy3560, there is a hiccup somewhere, my email [protected]@yahoo.com or facebook is Robert Doggett today's date is 29th July the time was around 1145pm Sydney time, thankyou

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J
1:21 pm EDT

Playtika a sweepstakes y'all supposed to be holding a 1 2

I was contacted by a gentleman named James Baxter he portrayed himself as being a employee of that Slotomania held he said my prize was a million dollars and on top of that because my name was the first one picked another $50, 000 and brand new Jeep brand new set of rims I'm trying to find out if this is Ashley a sweepstakes that y'all are holding he said it was from the golden sweepstakes that you held every month and then after he showed me everything sent me pictures and all that he's at a needed to send money to Western Union to for the processing fees can you let me know if this is really Slotomania or if this guy was just a scam because he's using your name your logo and and he showing hit the thing on Instagram as Slotomania official my name is Shane Jimenez my phone number is [protected] my email address is
[protected]@gmail.com
Thank you for your time in this matter and I think this is the site he's using to use your logo and namehttps://www.instagram.com/slotomania_official/

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C
8:00 am EDT

Playtika slotomania

It's advertised that any purchase receives double slotopoints... I only received normal 1000. I am trying to build by sloto points up so I can enter the other games and u would've probably been there had I received these extra points that are advertised. Please tell me why this happened. I buy enough off this game to atleast deserve my points. I want my extra sloto points

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B
7:07 am EDT
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Playtika house of fun

your games are fixed. as a paying customer last night i won big and your game just shut down this is [censored] just as i was about to collect my winnings. What makes matters worse you make no attempt to make it right.. My name is bo lowery former mlb player and i will do all i can to get you shut down why because you make no attempt to make it right and as a paying customer its not about the money it's about fairness and good business.. Highly disappointed..

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A
10:03 am EDT

Playtika mega bonus

I played the mega bonus and got the black wedge but it said my rewards level was Bronze. My level is Gold. So I didn't get any extra coins. Also I played the Smash or Pass in Smashomania. I was betting 18, 000, 000 and I got to the end with D and N left and I choose to pass where the reward was 750 but the game froze and reset and I got no coins. The bonus game didn't restart. I bet a lot to get to that point.

[protected]@hotmail.com. I don't see a spot to put my email.

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N
3:36 am EDT

Playtika slotomania

You are so greedy, that your game should be banned. Its supposed to be for entertainment, but no-you know only buy, buy and buy. Do you really believe, that a normal person would pay real money for virtual coins. But ok, even if we do it, there are no wins at all, always hit the lowest sector on the will etc. I wish you to fail and go to court, because you trully deserve it.

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R
10:21 am EDT

Playtika slotomania

Easily the biggest robbing game for ENTERTAINMENT ONLY game on the internet, facebook should intervene and get these robbers sorted or boot them out of existence. My point is you can buy 250 million credits for $75, and you can lose 250 million in 10 minutes without so much as a big win, bonus, scatter or anything, it just sucks you till your dead, or you buy more. And no response from the developers, ever.

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K
7:00 pm EDT
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Playtika Slotomania

Slotomania wont load 0n my lg arista 2 android everytime i go to load slots it loads then closes when i try to navigate the site.i dont know what the problem is since my wife has the same phone and she is not having these problems.i haven't been able to play now four 5 days.I have tried rebooting, uninstalling and reloading, nothing seems to work.I can load other games but not slotomania.
Thank you
Ken Bonacker

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Update by Ken bonacker
Jul 16, 2018 6:58 pm EDT

For 4 days i have been trying to load slots on my lg arista 2 my wife has the same phone her slots load but mine keeps closing

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M
5:44 pm EDT

Playtika coins and play

I have been ripped off for over $1000 real dollars from slotomania! I have the receipts! They don't pay properly, when you buy they tighten the reels and lose your money, they improperly pay out and don't give the bonuses from proper amount of hours or days. They put impossible tasks on that you simply cannot complete without paying cash for more coins. Customer service is the worst I have ever seen! They don't respond to your question and insult you with generic emails.

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E
1:20 pm EDT

Playtika lobby bonuses

Im really fed up with every purcgase now im making. Seems like the roulette wheel is rigged. It jumps or stops rappidely ... this is not the 1st time this has happened either.. im just purchased it today and its jumped on the next one again ...is this likely to be sorted out as im getting fed up with it now.. especially every 14.99 i keep purchasing. Its not very good. I dont mind parting with my money as long as somethong is gonna work properly and is not rigged.. i look forwatd to your response and hopefully some kind of refund

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A
7:57 am EDT

Playtika slotomania

I am extremely disappointed in this game's customer service. One week ago I made a purchase during the lotto feature ($55). When the feature did not start but was still available, I figured there was a processing error and attempted the purchase again. The second time worked, and I received the bonus. Later that day I received an email from customer service titled INC5679932-Slots written by CA Rep Clarissa Fray. She explained that I had been double billed, and that she had provided me with coins cards etc. Equivalent to the charge. When I looked, I noticed the coins were far less than what I would have received with the two ball lotto bonus, the cards were all low level cards, and no raffle tickets as advertised for that day. I responded to the email since she stated "if you feel that my response did not answer your questions, please send me a reply and I will make sure you are satisfied with it." I have replied 3 TIMES to the email, with no response. I understand mistakes happen, but this lack of dialogue lends no faith or credibility to this app. I hope they do the right thing.

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R
4:15 pm EDT
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Playtika slotomania

I have been playing the usa game. Im on rise of the tiger and have been trying to get free spins since last nite. I have used over 20 million coins. I cant go to thw next game until i get the free spins and hopefully the amount of coins i need to pass. Im getting very upset about this. What is the trick to gwtting free spins. I have already had three spots put on the tiger board since last nite. Please help i am ready to uninstall the game

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F
10:54 am EDT

Playtika payment not received/everything

So, where do I start? Customer support is a joke, they belittle you if you have anything negative to say about them. WORST ODDS out of any slot game that I have ever had the complete misfortune of playing. Took 600 spins to get free spins on 30 mil bets, turns out it gave me just a measly 1.7 mil. Had 7.6 bil last night, now i have nothing. Greedy [censored]

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H
H
Ha Shawn
, US
Jul 01, 2018 3:56 am EDT

My points for completing two sets of Slotomania™ cards was added then removed from my total. Please fix ASAP I am very upset out of over 200, 000 coins

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N
4:38 am EDT

Playtika slotomania

I am unable to logon. It says my email and password are incorrect. I am typing in the correct one but perhaps something happened so I ask to be sent a link to reset my password and I get FORBIDDEN. I was unable to play for 2 days as I was moving and am signing on from a new location. That should not be a problem as I have played while travelling before.

I had about 70+billion coins so would like to access my account and not start a new one as I would be losing my coins.

Can you help?

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T
3:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika points not received

Facebook Gameroom: 1000 club points have not received when I completed the dash and I also am betting $3, 000, 000 coins on Ruby Treasure and not receiving my club points after 300 spins its been sitting on 8558 for the last two hours. What is the problem. Please credit my points so I am closer to getting into the Sloto Club.

Regards Gillian

[protected]@hotmail.com

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R
2:18 pm EDT

Playtika poker heat

Playtika cheated me out of my rewards for throw down showdown, contacted thrm, said 24 hrs, it's been 5 days, no response now, so I don't know what to do at this point, i've spent thousands with them, in hopes that you can resolve this matter, so that is why i'm here complaining about this issue that has been going on for a week now, so please make it right

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J
12:58 pm EDT

Playtika not actioning my requests

How many times do I need to ask for you to action my concerns?
I have asked to be contacted by a supervisor.
I am trying very hard to maintain a civil tongue but I am getting so annoyed at the lack of response or flippant responses I receive.
As an example after 5 requests I received two responses on the 17/06 from Christopher Samuels the first about the problem I had while playing Vegas Cash on the 10/06 which I reported straight away.
The response he gave me was that he has escalated this to the tech team (Why would it take 7 days for this to happen) he went on to say "When I'll have an answer I'll let you know." (Sounds like sarcasm to me)
The second problem was that on the 14/06 my cash back bonus of over 1.9 billion coins had been taken (stolen) from my account, again I reported this straight away.
His response to this was "Why do you say that your cashback bonus was stolen?"
What a stupid question!
The cashback bonus is a bonus that I had to spend money to earn and it was taken from my account without my permission, as far as I'm concerned when something is taken from me without permission I regard this as being stolen!
His email also states that "Our team is here for you 24/7."
If that is the case I don't believe I am being unreasonable in expecting prompt action on any problems I experience especially when the quests that I am spending my money on to complete are time sensitive.
(Daily Dash ect)
I have asked for my coins to be returned and to be compensated due to the fact that this cost me completing level 5 on Snakes and Ladders which was valued at over 18 billion coins and a 4 star Ace card.
I also had to spend money on coin packages which I would not have had to make if my coins had been returned promptly.
As you can see I am a long term player on your site and have achieved level 5800.
If this is how I am going to be treated I then ask that you return any funds that I have spent on your site and exclude me from playing in the future.
Regards
Jack Baird

Get Outlook for iOS

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A
10:55 am EDT

Playtika didn't receive my coins from a bonus spin of 269 million plus coins. don't know what's going on.

At the end of bonus spins game I didn't receive my bonus coins. Got kicked off in the middle of the bonus round. Please check it out and compensate me for my coins. Is there something I should do or anything i should have done differently?Thanking you in advance. Is there anything i can do to collect my coins without contacting you? Again please check it out. Thank you.

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Update by altheaadams
Jun 17, 2018 10:56 am EDT

Same complaint.

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S
8:23 am EDT
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Playtika slotomania

For some reason Facebook has altered my account details and I have no friends on the list. Now slotomania has logged in on that account and I have lost everything. I had over thirty two billion credits, 146 cards and about seventy friends and I now have twenty thousand credits, no cards and no friends. Hence I have lost all the real money I have spent on the game. I would like to have my slotomania account returned to what it was before it was logged in to Facebook. Thank you.

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Update by Shane Carter 7111
Jun 16, 2018 9:34 pm EDT

For eight days I have been trying to get my original account restored after it was disabled for no reason given. Despite repeated requests for information why this happened I have received nothing. As none of my password were accepted I have made several changes to them in an attempt to gain access to my original account. Now I have gained access to a new account I did not request and believing it was my original account I accessed it from my slotomania account as a result I have lost all my progress in the game from the winter album to the current spring album. This was the result of countless hours of playing and hundreds of dollars in purchasing. My patience has run out and turned to anger. The whole matter could have been resolved by restoring my original account now it has gotten totally out of hand. As it is a time related game every hour is relavent to complete the dash. If this is not resolved urgently I want every purchase made for the game since the start of the installation of the game refunded to my account or I will uninstall slotomania and you will never get any more of my money. If I get no response and have to uninstall it then I will seek legal advice on the way to recover what I have spent to gain the progress I have made. This matter requires urgent attention. I have sent a photo of the profile picture attached to the original account at sc354829@gmail.com the original password is 7111prop. Please advise what is happening you have my email address.

Update by Shane Carter 7111
Jun 17, 2018 4:10 am EDT

Yesterday I advised that I had lost all my progress in the game due to a login error caused by Facebook creating a new account I didn't request in my email address. I logged in as prompted by slotomania to gain extra bonus. I was shocked to find that I have lost everything. Over thirty two billion credits and over five thousand stars. I had 146 of the 150 cards required to complete the spring album and now I have none. My progress in the game has been the result of countless hours playing the game and one hundred purchases of coins and cards through the play store amounting to hundreds of dollars. Despite my request nothing has been restored I still have twenty thousand coins and no cards. As a result I have missed out on completing the dash and more importantly spinning the wheel of stars for a badly needed wild card. For eight days I have missed out on friends gifts and bonuses because of being unable to access my Facebook account now due to log in I have lost everything. If my progress cannot be returned then I will uninstall the game and you will never get another cent off me. I will not accept that the money I have spent on the game for the sole purpose of collecting the necessary cards will be lost. I can establish the value of my purchases through my bank account and actively pursue a refund. None of this has been my fault so I hope I will get your cooperation and assistance in righting this wrong. All I want is what was taken of me to be returned. Please help or at least let me know what is going to happen. You have my email address please advise by email.

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Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

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