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1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Playtika reviews & complaints 711

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A
3:54 pm EDT

Playtika slotomania

Hello!My name is Andrei Goaima and i'm from Romania.I just finish a quest in hard mode on Slotomania.I receive a ace pack of 5 stars and a god card of 4 stars.Why? You said if finish a quest in hard mode guarantes I have to receive a gold card of 5 stars.So what's happening?please ..
So please check and give my gold card of 5 stars, no Merry of 4 stars.!
Thank you!

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12:40 am EDT

Playtika my problems am facing on this game

Dear Sir/ Madam,
Warm regards ! Thanks for solving my Photo issue within no time,
again I do humbly request your goodness to solve my current issue i.e;
while playing slotoquest in due term I got to play despicable wolf 2
and got 25 free spins but on playing those free spins I watched my
earnings as per game instructions were ignored several times though
I completed the mission on loosing 36 crores of coins unnecessarily
so this should be checked and looked out as well as appropriate actions
should be taken at early & oblige. Again I need to state such
mistakes/deliberate errors are done several times while playing a
few games repeatedly such thing hapens and its cheating by the game
owners or wharever and it should be taken care of as it hampers Slotomania credit.
Thank You !
Warm Regards !
Rajib Mishra.

Dear Sir/ Madam,
Please do take care of my problems as follows;
1. My card albom is never gettting properly updated.
2. I am not getting proper satisfactory retuens exchanging 50 cards daily.
3. At times my coins do vanish away.
4. Am just here to play the game to enjoy, as such sometimes the game
suports to run and sometimes it miserably harash I get hard to
so I creep, I only enjoy making fun of running likewise cry to creep;
Therefore, I request tour your goodness to consider these as well as
take care of my above problems and support me whatever possible as well as
practicable to enable me run never creep at early.
Thank You !
Warm Regards !
Rajib Mishra.

The slotomania support desk is very prompt as well as good !
Instant response along with possible practical solution, Great !

Dear Sir/ Madam,
I need to know how we get coins exchanging cards,
am always exchanging 50 cards on getting 10/13 M coins
but it says can give 380 M coins so why this farce which
is never happening then why quoting please stop either
we stay or quit nothing worrying I got several free games
to play then why this one am leaving it till you take a genuine decision.
Thank You !
Warm Regards !
Rajib Mishra.

Dear Sir/ M'm,

Please take care of my following problems;

1. I lost around 2.85 B coins on this slotoquest.
2. Today I lost around 300 M on a stupid nonsense
game wild stallone of any rascal owner playing
1000 spins with 0.5 M bet & now coinless as such
unable to play.
3. Inspite of my humble request no support yet.
4. Am not getting proper coins against card exchange.
5. My card album still not getting properly updated.

Therefore, tell me how to play or leave & uninstall
play other free slot games.

Thank Youu !

All the above details are my support contact on the game till date please do take care to take actions at early.

Thank You !

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Update by Rajib Mishra
Apr 05, 2018 5:04 am EDT

Dear Sir/ M'm,

Please take care of my following problems;

1. I lost around 2.85 B coins on this slotoquest.
2. Today I lost around 300 M on a stupid nonsense
game wild stallone of any rascal owner playing
1000 spins with 0.5 M bet & now coinless as such
unable to play.
3. Inspite of my humble request no support yet.
4. Am not getting proper coins against card exchange.
5. My card album is still not getting properly updated.

Therefore, tell me how to play or leave & uninstall
play other free slot games.

Thank Youu !

Its about a real scam I facedjust now here in slotomania, folloing is the true copy of my complaint to slotomania support,

Dear Sir/ M'm,
I just now opened slotomania in the gift box received
some gifts and collected them but I ddon't see those
coins added to my coin balance so lease help.

Thank You !

Please Help.

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S
5:12 pm EDT

Playtika poker, wsop

I spent $18 on about 120, 000, 000. Spent about $5, 000, 000 on a spin game. Sent out free chips to poker buddies here on the site. Maybe a million. Played off in poker around $75, 000, 000. I only have almost $8, 000, 000 left. It seems around $26, 000, 000 chips are missing. I seem to be short. It did show over $120, 000, 000 in the first place. One table I started with $50, 000, 000 and the next table $25, 000, 000. That is the $75, 000, 000. Then I was already down around $8, 000, 000. Appreciate somebody correcting the issue. Thanks for your time

Duane Goudy

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4:52 am EDT
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Playtika slotomania

Just got 18.75 million on the dice roll and it did not go on to the credit. Yesterday I tried to collect two card packs and six million dollars on the first island and after I tapped it they did not go on to the credit and I didn't get the cards. Not very happy. I have no money left to buy more credit cause I have spent it all on the game this week. Not good thinking of uninstalling and not spending money on the game. Not the first time this has happened.

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3:55 am EDT

Playtika missing coins from the bonus

I know mistakes happen but this is absolutely ridiculous there are several several several people that are missing their coin from any bonus of the mega will come anytime you buy something IK cetera IK cetera I'm missing my 2 hour bonus and there's a tournament going on which I'm losing my status right now so I hope we get compensated on thhis error... this is a huge error

I didn't do a screenshot because I'm finding that it's happening to a lot of people so I would just like to be compensated for my hourly bonus which is 2000000 coins I would like to be compensated on the spot that I'm losing in the tournament

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Wendy Coutts
, NZ
Apr 02, 2018 2:00 pm EDT
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Yes twice now lost monies and they have not been replaced so not buying anymore you need to sort this as others also affected

A
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Abby Gantar
, US
Apr 02, 2018 4:01 am EDT

This complaint goes under Abby gantar at gmail.com

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3:51 am EDT
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Playtika slotomania slots

Hi there I was really enjoying these great slots and have for a while now until roughly 30 minutes ago I was ripped off 127million dollars I rolled the star dice which I received 82 and a half million and about 44and a half million all up I had a balance of 127million dollars just over actually using up 50 slotocards in the process and should have got the 44million and received nothing, I am very disappointed and if this error is not rectified soon I will be telling everyone I know that spends money on this game sorry but I am extremely disappointed

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Update by Geoff flood
Apr 02, 2018 4:10 am EDT

I have enjoyed playing your slots for a long until about an hour ago I was ripped off a total of 127 million dollars just over 82million on star dice and over 44million using up 50 of my slotocards if not rectified soon I know plenty of people who regularly play the game as I do but some spend a lot of money as well and I'm sure they will be interested in what's happened to me why pay real money when u don't get a cent on your machine not happy at all bloody rippoff!

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3:50 am EDT

Playtika missing coins from slotomania

Missing coins from the bonus I can't remember exactly how much it was but I did a screenshot and I do understand that there are several several still having the same problems I hope this gets resolved quickly because there is a tournament going on and I was in a very good rating and now it's all gone it's over in under 2 hours the tournament will be over in less than 2 hours very critical timing I hope we do get some compensation for this error

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Melvia Kupa
, US
Apr 02, 2018 11:01 am EDT

When there was issues with slotomania 2/04/2018 I won over 300million on my mega spin then when loading into a game I lost it all so I then brought a package got over 900million then samething happen again lost everything...not happy!

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7:50 am EDT

Playtika slotomania

I am very frustrated at the constant maintenance going on and since I am a "Diamond" and coin paying customer I'm more than frustrated these days when now I have 8 black wedges and still not even getting anything to complete this next challenge. I realize it is random slots but really. The customers that actually continue to keep your paychecks going, cut us a break will you on these albums and cards trying to enter these contest compared to the non-paying customers. I know no one will probably read this but at least i can voice my opinion. I have been a loyal member for many years and it amazes me how now you seem to don't care about your paying members at all. Can you look into this and at least try to retain your customers who continue to make Slotomania great again.

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9:43 am EDT

Playtika slotomania

Good evening! I'm glad to see in the last two months I'm paying no coins to play neither a jackpot nor nothing or no cards I've decided to quit it permanently I'm getting tired of your mockery to see art in the game I want the antzelina 3almpoum the 80 billion i have the right to buy from my 4 albums the cards I own according to the markets I'm already struggling not to play again

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9:53 pm EDT

Playtika slotomania slot machines

As soon as I started purchasing coins all games have been tightened up . Free spins pay very little or disappear altogether .The promote the Bet more and increase your chances of winning, well that's a load of BS, how does one prove the games have been tightened up, well go view the fan club etc. I have complained numerous times to Slotomania, which on most occasions falls on deaf hears or they respond with Sorry you are having trouble with loading of their game which I have never had a problem with . After spending a lot of real money recently to achieve certain challenges only to be duped by sloto. After help from other players I completed said challenge, was awarded 148 billion coins, only to be ripped off me in less than a day, through games not paying respectable wins, continue playing in hope you will get a decent return, which is what used to happen way back. What do I want, :I want all coins that I have lost over the past month returned and sloto be made to make these games enjoyable like they used to be, ////i have never been so stressed out and angry playing a app that's supposed to be exciting and enjoyable .

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6:03 pm EDT
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Playtika 2 hour bonus

I bought a coin pkg on sat. March 17 2018. I then received my 2 hour bonus . The next day I purchased another coin package March 18 2018 .
My 2 hour bonus still came up until Saturday march24/2018 when they cut it off & went back to 3 hour bonus. Each purchase entitles u to 7 days of 2 hour bonuses, therefore I'm 1 day short it should not of end till Sunday march 25 since I buy another package a day later.. I am miss my 2 hour bonus for a whole day. Thank u for your attention in this matter. Leann Macmillan. [protected]@telus.net

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8:48 am EDT
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Playtika bingo blitz

I haven't been able to access the game since the latest update to Animal Whisperer. There are a lot of complaints on this. I am using iOS on an iPad 2. When asked to connect to Facebook, it says "Connecting to Facebook " but never does. My Facebook app is up to date. I am able to connect and play by using a different operating system. I can access other online games without any issues.

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Betsie desmond
, US
Nov 21, 2019 6:01 am EST
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I am not able to update the game. I can update every other game or application but when I do bingo blitz it states "app not installed"

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6:22 am EDT

Playtika playtika bingo blitz

I have summited over 9 tickets this week regarding your promotion in green beans room for completing quest to recieve credits. I paid $200 in credits so I could complete these and I did, every single one but never got the credits for doing so. I want my credit rewards for completing these all. I also bought $100 worth of credits for your promotion to recieve 20 stickers, I only got 1 damn sticker, where are the others promised? Not one single person has responded to one of my 9 tickets summited, why? I expect to be fully compensated for what I won . Do the right thing Bingo Blitz, and give me what you stated.

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3:33 pm EDT
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Playtika slotomania

Ronda Russell. I was playing and had over 100, 000, 000 credits then all the sudden I only had 105, 000! I went to collect my two hour coins and it wouldn't let me have them? Then I went to my card and hit 3 just to see if that would work and it didn't! Know matter how many times I have went out and in it has not credited back to my account? I used to get ace packages but now I only get 1 or2 cards at a time maybe 2 or 3 times a week! Then when I tried doing the quest when I tried getting the round spins it took me 2days to get it and over 1 mill. Still didn't make the quest! Please fix these issues! It is beginning to feel like if I don't spend money on the game I lose but when I do I lose faster! I just don't get it! The games and graphics are awesome but the way the technical side of it has went way down and it is not just me it is tons of players! Just go and read comments on SSG card swap album 123. Sorry don't mean to be so upset but it just isn't right!

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Update by RondaRussell
Mar 30, 2018 5:54 am EDT

I am on an Android tablet, and shortly after I sent the text to you and went back they were their. But I do think the games are set to lose and every time I put money on their it's only a matter of a couple of a hour or two before they are gone! I love the games but I don't really care for the people who runs the games! I am sorry I don't mean to be hateful after a while you get tired of losing and getting the same old cards over and over! Sincerely Ronda Russell. Have a blessed and wonderful day

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audley2663
, CA
Mar 24, 2018 11:00 am EDT
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I lost my points on iphone. did you get yours back and/or how did you do it? thanks. Don

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3:24 pm EDT
Featured review
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Playtika - bingo blitz

Good Morning, I am having issues with Bingo Blitz support as there IS NO support. I won The Chapel of Love, in the Chapel of Love. I have witnesses that saw me win it and saw it in my inventory. Next morning it was gone. I contacted Bingo Blitz support and got the auto generated response that someone would be in contact the next few days. I sent ticket...

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1:53 pm EST
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Playtika purchases

I've made to purchases today and reviewed the wrong amount of coins. No lucky spin. No sloto card. The game slotomania has messed up or shut down multipul time's on me I won the grand jackpot of 200, 000, 000 something coinsand the app closed right down. I'm getting very upset with his game the purchases aren't working I have no stamps when I should I've complained and contacted slotomania customer service and no one has replied back to me please help I want my coins or money Back. I should be the queen for the day as well since I've made to purchases today my bonus never go through or anything

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7:54 am EST

Playtika promotions

I bought coins on the 6th of march it said on the 8th we would be able to pick what we wanted out of the promotion. A new promotion promising the same thing popped up today. They did not give us what the other promotion promised what is up with that are they that greedy they did give us what we paid for but to put a new one up before honoring the old one is wrong. We are supposed to gey the promo for 24 hours but at 7 tomorrow it will be gone that is if we ever get it I am done with buying this is so wrong on many levels and I am posting this to my 3000 friends so I can warn them of the decent it sometimes takes days for them to get back to us if at all you need more staff and half of them do not know what we are talking about

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12:23 am EST

Playtika slotomania

The following link is to a screenshot of my google play receipt for a purchase of 612, 000, 000 coins from Slotomania. I made the purchase at 6:12 PST and I still haven't received my coins. I received all the rewards that I gained by making the purchase; including 2000 sloto club points, 5 sloto cards, and the bonuses; however, I did not receive my coins which was the reason i made the purchase in the first place.
I am requesting a full refund plus coins for my inconvenience!
content://media/external/file/12728

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7:37 am EST

Playtika payment received

hello, my name is alex.
im very dissapointed of ure game at the moment. last 500+ hands didnt get any ACE or new card. not a single "mega win" ... im thinking very seriously to quit this game with other of my friends.

pls do something about that if u want to keep me as your palyer any more. i need coins to play. even when i bought from u...in a few mins i was broke.

at the wheel i spend every time 50 stars to get same amount every 9 of 10 times. exactly next to the gold edge. this is not possible.

im waiting your answer asap. with some coin for keep playng this game. (1mld will be enough for the moment)

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3:14 pm EST

Playtika wsop

When I go to increase my bet on the river and it is apparent I will win the bet bar starts clicking and make a 400$ bet when I intend to go all in costing me millions icon schills I just lost a hand with a fullhouse 2 other icon scills also had fullhouses I have never seen that happen in 40 yrs of playing holdem in tournaments in casinos online never the odds of that happening is.09%the one armed bandit just stole 2 million by kicking the bet up to 900, 000 from 5, 000 and not stopping when I pressed the x

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Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

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