Playtika
reviews and complaints

Hello, I recently started to play slotomania.
From the game I came to know that there would be an ace pack when reach level 50 or 00. So when I hit level 300, I was expecting a new ace card buy I received one which I already had before.
What's the use of advertising of getting a supposedly great ace pack at that level in particular when you get nothing but cards that you already have and get whenever playing the ace event?
Isn't it supposed to be special when hitting such levels that ends with 00 you get some extra new cards?
I would appreciate if I could get a feedback on this.
With thanks,
Ashwin

Hi I am playing the game Despicable wolf and when I get a win the total amount of the win is not being added to my account I am losing thousands of coins and my partner is also losing coins that are not being added to her account as well.
There is obviously a problem with slotomania so can I please have the proper amount of coins added my account.
And rectify the problem so the total amount of the winning coins are added to our account not just some of it.
My ID number is [protected]
Thank you

Noticed after 2 big bonus game wins, the full amount is not credited. Noticed this before. Can you explain this to me ?
- math whiz, Karina Oishei
Also noted some purchases were deducted twice. Google contacted you but no credits to my bank account.
Also interesting when you need a mega win to complete a challenge, you only get big wins, even 20 million. If you need a big win, you only get mega wins. Do you think we don't notice these things ?

I have sent 5people cards every day! People have been sending me cards! Someone are getting them some are not! I sent out cards for the last two days and several people have not received any! We have been having this issue for some time now and people are getting very upset with the game! Please fix this issue we need these cards to finish our albums! This is one of your top surprises! Thank you!

I have played for 2 years and i know the wheels are manipulated and ace cards are being withheld from people who dont have funds to purchase from you. My friend spends money and recieves all the cards she needs and ace cards all the time. Im on a budget and cant afford to spend and rarely get ace cards. 900 spins on a ace game with no cards. She got 4 in an hour...RIGGED AGAINST THE POOR.

Your buttons are too close together when you first get on the app, was charged $32.99 because I pressed the wrong button. Would request a refund of $32.99. My name is Todd Lafuse, the account is listed under my sons email account which is [protected]@gmail.com
My address is 301 old state road 122 E
Richmond, Indiana 47374
My phone number [protected]
Will await your call
Google is not able to refund this to me, they said to contact you
Thank you.

I was instructed to upgrade by the game. It downloads about 16Mb and then it crashes and says try again later. This has been going on for 7 days. But the same thing happens. The error code is [protected]. Current Version 2.11.0.0. Please tell what the problem is so we can resolve it. Please let me know if I need to de-install the game and then reload? My only concern with doing this is that I would then have to start at level 1? It has happened before and then I was on level 1030 and I am currently on level 810 and I really don't want to go back to level 1

I have sent 4 emails now without one reply from [protected]@yahoo.com and also on hold twice for around 15 minutes each and then got cut off and was calling from the UK... Please resolve my queries and reply please... Check WSOP and Slotomania and see how much I foolishly spend with you. Please see attached 2 screenshots to link with my outstanding complaints

This evening 10/18/2017 about 8 pm pst I finally responded to Caesars Free Casino Playtika's incessant pleas to connect to FaceBook. BIG MISTAKE. Essentially, the game started over. It took more than 17 million credits that I had earned/purchased and kicked me back bronze level with 297, 000 credits.

Be aware this is not free — not if you want to keep playing. Besides ruining my fun, you have cheated me out of credits I recently purchased!

Customer Support Non-Existent or Well-Hidden
Playtika says they have customer support, but when you click, nothing happens. http://www.playtika.com/careers#contact/1 You can see from the "support" link, it is related to working for the company.

I have copies of billings for credit purchases. Will not attach now. I mainly want my original game and credits back.

hello, today, around 13hours, disappeared from my profile Michal Beneš, over 600, 000, 000 coins, I believe this is a technical defect that will soon be remedied, purchases with you are done regularly and therefore as a customer I expect an early solution, kind regards Michal
because my window pops up that your message seems to me short so I just write to you and, with the buddy, I'm shaking my head over the complicated solution to this simple complaint

So I lost my phone phone that all my personal details and my facebook and my game slot mum on it there was transaction made on my account because stupid made didnt had a password of $159.99 twice that google will not refund to get on got told to get onto you to get my refund please money is my food money for my kids if I do not get this money back I will file a lawsuit this money isn't I will not be able to eat without this money for [censor] two weeks the little [censor] that find my phone must think its fun to my purchases that I did not make now I need this money back today

My family has 6 computers and 6 slotomania game accounts on facebook, we spend money on your games. If we cant load the games you can't get our money. I complained to facebook and they do nothing but a line of bull. It cant be a computer problem for all of ours are affected. May be that you can help. We have money invested in these accounts. If they are blocked the BBB will be contacted by me. May be you are too big to care. Any way I need help.

How on this hairy dog earth am I supposed to submit an issue with my app update with an error code if the only way to get hold of support is to open the damn game!? My game won’t install the update which renders the app totally useless, yet that is the only way to get hold of support!? Wtf? There has to be another way to get hold of you people! Come on!

I could not receive a lot of my gifts, I would try to open them and they would not open saying that I will receive my mystery gift soon or that my gift had already been collected. I opened a few mystery gifts and when I close the screen I have not received payment of coins. I've been noticed that my level up bar had not moved from 48%. It was very hurtful getting on us completely done with all of them when I ran out of coins due to the fact that I never leveled up at all and time ran out so I was unable to finish the last half of the last one on Snakes and Ladders. I trouble leveling up my status level up bar it also froze. This is not the first time that I have not received my coins from Mystery Gift nor from the special bonus that's receive every 3 hours.

These people cheat everyone.. I bought 2 packages and it was about 200 million coin... I played for a little and then boom... All of a sudden some person enters the table (No picture) and all of a sudden I got the same 9 and king 3 deals in a row (Odds are nearly impossible) well I lost all those rounds then I get 3 kings and this bot takes me all in and of course he has 3 aces (Aces falls on river ofcourse) this happened 4 times to take every penny I got.. Once I lost all my money he disappeared... I tried to friend him bit you couldnt... This is absolute bull *... Playtime is nothing but a scam company who needs a lawsuit filed against them... I want my 200 million chips re imbursed... The way this happened is not fair and it's impossible to happen... 120% impossible... Every time I got beat it was on the river and by same person/bot... Coincidence? F* no it's not they want me to spend more... Kiss my white a* scam tika...
Reimburse me you cheaters... Modern day thievery! Ridiculous

I just recently purchased a special package on wsop and was told the payment went through but did not receive any chips at all and after a few moments an alert came across my screen saying "your order has been cancelled and no charge was made to your card" but there was a charge of $5.99. I was supposed to get 7.3 million chips! Would like this to be fixed I really enjoy playing this game it's a good stress reliever.
Thank you for your time!

On Wednesday 9/27/2017 Someone at Slotmania emptied my bank of over 1 billion in points. I have contacted them regarding the issue and they claim it was a malfunction and they were working on it. As of today 9/28/17 the points have not been returned to me and I don't expect that they will be.

The people at Slotmania always have a ready excuse when they rob the player of their points. They are simply not an honest business and should be shut down.

I have for years played Caesars slots on both my I phone and I pad. The accounts were synced.
But strangely this morning the app on my phone is no loner in synch with I pad..
I access the app through Facebook.
My email is [protected]@gmail.com
When I first purchased the app my email might have been [protected]@registrar.msstate.edu
On my I pad I have 104, 390, 111 points at level 251. Silver status
Assistance please.
I have deleted app then readied it from cloud. No luck
I have shut down then restarted phone. Again nothing.
My screen name is Linda Buehler

paypal 24 Sep 2017 12:41:05 AEST
Transaction ID: 14J02530MH4625600

Dear chris stevens,

You sent a payment of $31.78 AUD to Facebook

on the 24th September i purchased the 172, 000, 000 pack for $25US but only received 43, 000, 000. love the game and would like to continue playing with the coins that were purchased. a quick resolution of this issue would be greatly appreciated. user id 2682600.

ON 09-16-2017 my points was taken, meaning I had over 4, 000, 000 at level 23, along with a purchase package not loaded...instead my level went back to level 10 and my points down to 301, 136...please fix issue and refund funds...this is the second time this has happen without solution to problems...My ID: [protected] [protected] please contact me if more info is needed. THANKS