Menu
Playtika Customer Service Phone, Email, Contacts

Playtika
reviews & complaints

playtika.com
playtika.com

Learn how the rating is calculated

1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Playtika has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Playtika. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Playtika reviews & complaints 711

Sort by:

Newest Playtika reviews & complaints

ComplaintsBoard
S
12:30 am EDT

Playtika did not receive my 900 credits for completing moscow room

I completed Moscow room and Bingo Blitz credits and they did not send them to me I want my credit right now this happened on May 22nd 2018 I finally got my last shadow box to Moscow room and push turn in and it went blank and then didn't give me my 900 credits and nobody there has even have the courtesy to let me know what's going on or if I did my Complaint Form wrong or to help me or anything I may be doing it wrong right now I don't know but somebody please let me know what I need to do right.

Read full review of Playtika
View 0 more photos
Update by Sally Fontenot Ramsey
Jun 18, 2018 11:27 pm EDT

are you ever going to pay me my 900 credits for completing Moscow room or not I mean this makes like the hunted complaint I've done three y'all I do everything you tell me and still nothing somebody needs to get in touch with me I'm tired of this you got my email I mean you got my phone number you got my account number I'm tired of it do something about it

Update by Sally Fontenot Ramsey
Jun 15, 2018 11:52 pm EDT

Did not pay my 900 credits for completing Moscow rooms I want my 900 credits I'm tired of this that was May 22nd it is not resolved I want my 900 credits

Hide full review
ComplaintsBoard
D
1:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania snakes and ladders credits

I was playing the Civil Treasures game betting 1 million coins i played the snakes and ladders, i completed board 4 and won 30 million then I was playing the last board i got pink question mark which awarded me 40 million and it did not credit to my account, this has happened previously i did not worry about it as it was not a large amount, but my daily dash wants me to spin 50 million coins five times how can I do that when i do not win the prizes i am supposed to be. I was playing this game on 15/06/2018 at 4.10pm Australian time. I am getting frustrated with this game always having issues and not paying correctly i have been playing this game for 10 years and i always seem to not be getting the prizes and now they are so extremely hard to achieve anything in this game. I would like a response as to why my account did not win the coins, Dot Telford, [protected]@yahoo.com.au

Read full review of Playtika
Hide full review
ComplaintsBoard
L
3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania

I would like a full refund for coin purchases on 6/14/2018/. The game slite of Slotomania was not functioning properly andi continuously booted me from game play and ultimately I gave up. You can not charge a person for coins if your service is not operational and Slotomania was not working properly. As you can see I am a frequent buyer from Slotomania. I am expecting you to do the right thing and refund my total payments from today so I do not need to take further actions
I have also contact Facebook and Slotomania Customer service. I have submitted all of my receipts. Again, you can not charge a customer for chips when your website keeps crashing during play. My network was fully operational and I had a valid ip address.

My email is [protected]@gmail.com
User # [protected]

Read full review of Playtika
Hide full review
ComplaintsBoard
G
2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika cannot sign into caesars slots on facebook.

i have been playing and buying coins almost daily then suddenly all i get is Caesars Casino with a balance of 41k. I have 68 billion coins with Caesars and where to hell did they go. Also Slotomania, i have 434 billion coins and they do not work either. please help me since if you do not, I will not play anymore. My casino host for Caesars is shirley Green and for Slotomania, i can only remember the first name of Francesca. George H. Boand. [protected]@cox.net. Thank you.

Read full review of Playtika
Hide full review
ComplaintsBoard
T
12:46 pm EDT

Playtika not receiving points

It's been 3 weeks since I have received any of my level up bonus points. I have always purchased points in the past not only am I not receiving my points I am unable to remain in the club because of it. This is my second notification to you. I will not purchase any more points until the points I have coming to me are distributed and this is resolved. Please contact me as soon as possible I am tired of waiting.

Read full review of Playtika
Hide full review
ComplaintsBoard
S
8:41 am EDT

Playtika not being paid my credits

I completed Moscow room in Bingo Blitz and turned it in and they were supposed to pay any 900 credits and they never did and I've been waiting waiting to finally I found this complaints board yesterday and I didn't know what I was doing and I'm the one that pushed the resolve thing on there so no the issue is not resolved they owe me 900 credits for the Moscow room and I want them I've been a loyal fan of theirs and everything they need to make good on what they say they're going to do so please sir if you don't mind could you help me with this problem thank you very much

Read full review of Playtika
View 0 more photos
Update by Sally Fontenot Ramsey
Jun 16, 2018 1:08 pm EDT

it has been since May 22nd 2018 that I have made this complaint and y'all still have not contacted me let me know anything y'all owe me 900 credits for completing Moscow room in Bingo Blitz could y'all have the decency enough to call me or text me or email me please. Ph [protected]
Email sallyfontenotramsey@gmail.com

Hide full review
ComplaintsBoard
K
7:40 pm EDT

Playtika caesar casino game on facebook

I bought the boost package and was to collect my coins every 2 hours during the boost it went to every three hours and not collecting the coins I purchased with no response from support. I keep the every 2 hours for a week this will be a hyge rip off for me. Many players in the last few weeks and I am saying long term players have deleted the app I am ready too you have too many problems and support does not make it right by giving you coins you should hae because you paid for it. I have been with this game from the beginning now it is the last game I buy and the least played. Look at the posting the postings on facebook how players feel. They will tell you the lowest in pay outs and they too fdeel it has become no fun any more. I will give my money to other games but not ceasars any more.

Read full review of Playtika
Hide full review
ComplaintsBoard
A
1:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika card selling in slotomania

I know of a person who is selling her album cards on eBay and has done so since the winter album she's getting anything from $30-100 per card depending in demand. This is totally unfair for the rest us players. But if you have to say who I am making the complaint then I'll withdraw it as I'll lose so many great sloto friends and be known as a snitch. Nut I do believe something should be done. She livrs in America... Thanks so much

Read full review of Playtika
View 0 more photos
Hide full review
ComplaintsBoard
C
12:42 pm EDT

Playtika poker heat

Hi I am writing about my poker chips I lost 9 million chips due to the game freezing up and losing connection while I was in a all in bet I had a royal flush after the game loaded back up the timer went fast and my winning hand folded I've tried reaching out to them about it I have been patient I really want my 9 million chips I played so many games to get those chips and it's not fair

Read full review of Playtika and 3 comments
Hide full review
3 comments
Add a comment
A
A
Ann Battersby
, US
Aug 28, 2022 6:05 pm EDT

I cannot claim the money I have earned from collecting crownsplease resolve this for me ,Ann Battersby thank you

K
K
Kyle Hines
, US
Apr 28, 2019 9:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your website is a joke all you do is screw people to have to buy more chips which is a bunch of [censored] and you should be shut down for good and I hope you are to hell with whoever designed this I hope you do something stupid and get sued

D
D
Dolev Sabbah
, US
Apr 12, 2019 1:49 am EDT

Hi,
I just played with your game (poker heat) and I picked the option with the best table for me ... I had 5.5M chips and it had to sit me with 3M according to the chips buy in indicator. But when The table reviled I wasn’t sitting and he asked me to sit... when I pushed on the seat he showed me that I have only the remain 2.5M - I lost 3M chips because of a BUG in your game...
this is really frustrating Please help me with that so I will keep playing your nice game. BTW there are a lot of lags in the game the recent 2 days.

ComplaintsBoard
M
3:15 pm EDT

Playtika slotomania keeps losing connection

I would play Slotomania for a few seconds and then it would say "oops, we lost the connection"! I'm getting REALLY tired of that, I can't even play one game for a minute...what's going on here?

This has been happening more than once and I'm just about to not play Slotomania anymore! I'm really angry with this game...either have this game fixed as soon as possible...or I'm not playing Slotomania anymore!

Read full review of Playtika
Hide full review
ComplaintsBoard
V
8:37 pm EDT

Playtika slotomania - daily dash

Hi there,

I completed the daily dash with well over 1000 points this morning (23/5/18) and I didn't receive my 5 star Ace card. I know i am not the only one this has happened to and would like to have this rectified.

I spend money on this game and when i am out of playing credits i like to use these cards to play.

Could you please rectify.

Thanks

Read full review of Playtika and 3 comments
View 0 more photos
Hide full review
3 comments
Add a comment
V
V
VincentTan
, US
Jun 11, 2018 1:17 am EDT

After completing second level of daily dash, I could not collect Ace card. Every time I opened the sloto album, there's no Ace to collect.

View 0 more photos
P
P
Patsyms
, US
Jun 06, 2018 7:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've completed two days of "dash" and have not received any aces for it. Also not getting my aces for spinning the "lotto"

B
B
Beth McKnight
, US
May 30, 2018 8:35 pm EDT

Well meater is not working on the dash...
It is stuck on level 2 at 99% and you know this is a time crucial event . .
How went through a billion coins at the same level I need this fixed I rebooted and it still didn't work

View 0 more photos
ComplaintsBoard
C
6:58 pm EDT

Playtika bingo blitz

I have been writing for 2 months now about my issue with this game. I have not been able to load a game on there for over a month and a half and nothing and I mean absolutely nothing was done about. Automated emails, and once to respond to the email to see if it was still happening, I did and nothing back. I am very disappointed to be treated this way by a game I have been paying $19 a month to, he an Elite member, but have cancelled my membership.
I have 2 issues, one I was writing for months for themtofixthe problem as to why my sticker album was not loading, when it was a week before the first time I wrote, I have collected so many stickers through buying credits or winning the I games but never once could I get any that I needed through trading because I have been locked out of my sticker album since a week or two after it started. T would say beside it, you have 3 new, buticannot load my album. I am tired of writing now the contest is over and I never got to collect one credit from that game after spending money on it. It's very unfair.
My second issue is, and I have all the emails you have ignored saved and the few I got back from you which were automated ones. I wrote 2 weeks before my Elite was up and told them I wanted my membership cancelled and to not take another dime out of my account and they also ignored that and still did it, did not even send me an email on how todo it. You do not make it easy to cancel and I could not figure it out, but I did eventually, but they still had no right when I said to not take another dime out of me.
When my member ship is up so am I, with bingo Blitz or any other game you support and will be telling people to not waste their money on it because when you do have a problem they will never fix it, they will do nothing but ignore you and send automated emails back. I cannot believe how unprofessional this company is to treat paying customers this way, I can imagine how you treat none paying customers. I really liked this game but I will not sit back and let someone rip me off like bingo Blitz has. I am not done here and will take it farther BBB, online fraud line. I have done it before and I will again. Ms. Corey Brunskill. [protected]@gmail.com

Read full review of Playtika
Update by Corey5969
May 16, 2018 7:03 pm EDT

I just wrote this today butam not feeling very hopeful because it has taken so long for anyone to get back to me. Ignore it and it will go away, I feel that is there way of thinking. Very sad to just ignore emails fo 2 months and not being able to trade stickers. It was a rip off scam of a game to make us buy more credits but got absolutely nothin get back inreturn, like promised.

Hide full review
ComplaintsBoard
B
8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika being charged for services I didn’t order

I keep getting charged for services I never ordered. I never buy coins for any game I play but I am being charged multiple times on my credit card. Please refund all of the money you have charged me over the months that you have taken out of my checking account. This isn't the first time this has happened. I only play free games I don't understand why I am being charged. My name is Susan Austin.

Read full review of Playtika
Hide full review
ComplaintsBoard
J
12:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania

About a month ago I was playing Slotomania on my iPad then later played it on my laptop. Somehow everything reset to starting level. I have been playing this game for about 5 years. I had 3.5-4 billion points, all the games were unlocked and I was at the gold level. Now I'm at the beginning level. I only have a couple of games open, a few hundred thousand points and am at the beginning level. How can I reset this to where I was?
Thank you for your time, Jeff. Nettleton

Read full review of Playtika
Hide full review
ComplaintsBoard
L
3:43 pm EDT

Playtika slotomania

I was betting 60, 000 when three times it changed to 100 million per spin. I lost 1.6 B coins and I want them back. I play for fun, and no matter how low my balance is, I will not purchase coins I will just stop playing. So give me the coins back asap. I play fair and I expect you to play fair and not change someone's bet to you benefit. I could not believe when I looked down and saw that high of a bet. I can look back and not find more than 30-50 M bet at any one time

Read full review of Playtika
Hide full review
ComplaintsBoard
S
8:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika house of fun

I have purchased many credits through my credit card and I'm on platinum status at the money. I love house of fun but there have been times I've been charged twice and havnt received credits? I've also reached the last key in the promo and didn't get my spin that I chased and spent money on trying to obtain.
I would really appreciate some kind of compensation as I never complain or ask for anything. I don't have any evidence as such because over time I've left it unable to reach you through the app itself? Which was really annoying. I've found this site and hope this isn't going to be a hassle for me considering we pay to win credit to enjoy and not playing for real money. Thank you.

Read full review of Playtika
Hide full review
ComplaintsBoard
L
9:05 am EDT

Playtika slotomania and the mother's day quest the prince and the frog slot game

My email is [protected]@gmail.com and my name is Lena Ann Weiss Chissus I am extremely heated I am in the middle of my bonus when all of a sudden the screen turns around closes out my game an I can't finish without it closing the game out completely b4 making my selection I am so mad this issue needs to be addressed an fix right now. Also it takes forever 4 the game to give free spins I still haven't gotten and I am running out of coins

Read full review of Playtika
Hide full review
ComplaintsBoard
J
9:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika credit card charges

On May 4th, 2018, I was making coin purchases. They took my money, but when I went to spin for the multiplier, it would not process. They stole an a total of $40.00 from me. I never received the coins or the chance to spin for the multiplier two different times. I checked my credit card statement and they took the monies. I am requesting a refund.
Order # [protected]
Reference # 2G1HSQIO7K7E5WZUXV (Paysafe)
Odrer # [protected]
Reference # 2G1HSQIOHCIS98VX6I (Paysafe)

My email is: [protected]@gmail.com

Read full review of Playtika and 2 comments
Hide full review
2 comments
Add a comment
G
G
gloria mancini
, US
May 14, 2018 4:38 pm EDT

I bought chips at 3:24pm for $5.99...it said there was a problem..and I NEVER received my chips. Please fix this OR credit my charge card

G
G
gloria mancini
, US
May 14, 2018 4:38 pm EDT

I bought chips at 3:24pm for $5.99...it said there was a problem..and I NEVER received my chips. Please fix this OR credit my charge card.

ComplaintsBoard
J
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania

I really like playing your games . But I have noticed every time I win at any of the games I'm not receiving all of my coins . I would like for this to be corrected if not I'm done . I'm not spending anymore money on something that's not fair to its customers . The games are great but be honest. I spend a lot of money to play your games but get robbed of coins and levels I have earned . Thanks for your time I hope this can be resolved.

Read full review of Playtika
Hide full review
ComplaintsBoard
A
8:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika I was not given a wildcard

I have been in contact with Slotomania customer support due to missing coins that was not added to my account, then to top it off this morning everyone who completed "spring blast comp" would recieve a free wildcard. I completed these sets twice and havent recieved one yet it says in my history i did. The card they say i chose was not a card i needed i had plenty of sets that only needed one card to complete them so why would i choose something i did not need? This may sound confusing but ive been playing for 7 to 8 years and never had an issue. Now that i need their help im getting absolutely no where.im not only a loyal player i am a frequent payer to play. It was only Monday (Australia time) that i spent $1000 on this particular game. They dont mind accepting my money but dont care about me as a customer with my complaint. They are making me feel like a liar which i most definitely am not. I do not know who else to contact. Can you please help?
Kind regards
Amanda

Read full review of Playtika
Hide full review

Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Playtika contacts

Phone number

+972 733 993 800

Website

playtika.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Playtika?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Playtika Customer Service. Initial Playtika complaints should be directed to their team directly. You can find contact details for Playtika above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Playtika. Discuss the issues you have had with Playtika and work with their customer service team to find a resolution.