Menu
Playtika Customer Service Phone, Email, Contacts

Playtika
reviews & complaints

playtika.com
playtika.com

Learn how the rating is calculated

1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Playtika has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Playtika. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Playtika reviews & complaints 711

Sort by:

Newest Playtika reviews & complaints

ComplaintsBoard
M
8:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika missing coins and payout

I have got a complaint sent to customer support got 1.4 trillion missing coins and a missing payout for 4.2 trillion coins and all I get is a email saying that they have an overflow of emails. This is not good enough.
I want the missing coins to be refunded as soon as possible. I have seen other people complain about this company on Facebook and online.

Read full review of Playtika
Hide full review
ComplaintsBoard
J
10:34 pm EST

Playtika house of fun

I have been playing your games for years and never had a problem until 2 years ago. I spent a lot on your games especially since I am retired. Mostly on House of Fun On year of the Dog I was playing 25k per spin with my phone next to me when I looked over and it was switched to 900000 credits per spin without me touching it I changed it back to 25 and it automatically switched to 900000 again which had dropped me to 2 million then previously I got the max bonus on Colossal rewards but you never gave it to me. Then awhile ago I was playing Puss and scoundrels leaving it on my desk keep pushing the spin button nothing else and looked over and again saw it was switched to 900000 credits from 15k This only happens when I am close to or over 5 million credit. 2/11/18

Read full review of Playtika
Hide full review
ComplaintsBoard
F
6:04 pm EST

Playtika slotomania

I have spent over $1000.00 whthin the last few days playing games on Slotomania. I am completely convinced you are stealing money from all players. You know our algorithms of playing and know exactly how much money we are willing to spend. I never win, just buy constantly. I hope that someday when you are revealed as thieves, a large class action lawsuit will find you. I am going to be on the top of the list to share my experiences. You only want players that can become addicted. Once you have them addicted... You steal everything they have! Players are only trying to win coins to continue to play the games. No one should have to spend such a large amount of money to play simple games. I read recently your company grossed over $3.5 million dollars last year. Tell me you are not stealing? You recently trapped me. I closed my account with you and later you sent me an email offering 3.5 billion coins for free to come back. I fell into the trap big time. It cost me another $1000.00 to learn nothing changed.

Read full review of Playtika
Hide full review
ComplaintsBoard
K
10:51 am EST

Playtika slotomania slots on facebook

I have been trying for a long time to get a particular ace card, so I was reading how to win ace cards and states you can win a ace card by winning a ranking tournament so I bought more coins and then went on using my coins and betting maximum bets to win a ranking tournament last night and I spent and lost over 1.3 billion coins in successfully winning a tournament. After I won I was rewarded with winning coins but it did NOT get any ace card for winning. So why did I not get it? I spent over 1 billion coins to win the tournament and feel aggrieved that I did not get the ace card. Please sort this out by either giving me the ace card to complete a set or return the 1.3 billion coins to my balance. I feel like no longer playing your casino games.

Thank you
Kieran Ginnelly.
[protected]@sky.com

Read full review of Playtika
Hide full review
ComplaintsBoard
C
8:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania

While playing I was trying to get as many rolls on the snakes and ladders however it would stop adding up every time I would reach 95% I would often count how many spins and log on and off often each time you get to 100% you would get 4 rolls I would bet anywhere from 100 to 200 million a spin and figured I lost at least 100 rolls. I often by packages but this will probably affect this unless satisfied

Read full review of Playtika
Hide full review
ComplaintsBoard
G
8:39 pm EST

Playtika wsop

I was playing my [censor] off for an hour or so to complete a mission on wsop. After getting x32 collection bonus speed the app just took away my reward. Are u kidding me. Give me back my reward and chips right now. This is unacceptable. I expect 1, 000, 000, 000 chips and the reward that was unfairly taken away from me. If I do not receive the fair payment that I clearly deserve it will be my duty to report what happened to me on the app store.

Read full review of Playtika
Hide full review
ComplaintsBoard
I
8:53 am EST

Playtika slotomania

On checking my bank account I noticed £14.99 had been deducted after looking it come up with slotomania I was unaware that a cost was involved please can this be sorted out and a refund given of the full amount also please delete my account with immediate effect.
I send best wishes for the new year, and look forward to hearing from you, in due course.

Ian Dunt

Read full review of Playtika
Hide full review
ComplaintsBoard
P
12:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania card

dear sir,
Date : 01.01.2018 - 08.01.2018
ID No. : 925622
Description:
40B coin lose for looking Card Glass Shoe, i play until get sick but card doesn't get. only duplicated card i have. very disappointed now, i already play slotomania already 3 years but no event single album completed.
Desirable :
i just want 1 card Glass Shoe Only or 40b for searching 1 card becouse i dun have enough coin.

Thank You

Read full review of Playtika
View 0 more photos
Hide full review
ComplaintsBoard
B
5:41 pm EST

Playtika slotomania

I am frustrated and upset about this slotomania game. I've just started playing again after the 3rd album release and I feel like I'm continually being let down whilst losing in the game and with trying to get gold cards. I have 3 gold cards left to collect in my set to complete the whole album but for the last 3 days in the wheel spin with stars I have landed on the 11 million wedge and been given love bonus. 3 days in a row like seriously how are we supposed to complete sets and albums if you don't even give us a chance. It takes 24 hours of waiting just to be left upset, it's not like us non sloto club members got an extra chance at getting cards we needed. Another thing I've noticed is when I'm playing, my spins seem to glitch halfway through spins like what's up with that. It only happens with slotomania so I know it has nothing to do with my device or connection. And one last thing, why is my piggy so expensive to crack open it's 17.99 NZD and my partners is only 4.49NZD he is on a much higher level than I am and cracks his piggy regularly so I don't understand your methods to this. I have been dedicated to this game and spent money on it and I'm starting to lose hope and joy playing. So please give us a chance. Thank you

Read full review of Playtika
Hide full review
ComplaintsBoard
K
10:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania

Game is not paying my winnings, it owes me billions at this point, Just today I completed a card package and was supposed to be paid over 3 billion coins and they were not added to my game. This is not the first time, I submitted a review in the App Store and no one replies. I play with my fb logon [protected]@comcast.net. Not pleased that the game is dishonest.

Read full review of Playtika and 1 comment
Hide full review
1 comment
Add a comment
B
B
britt wood
, US
Jan 16, 2018 7:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I Did Not get my Reward 1/16-2018 on Slotomania reward card game Please give me an answer to this problem asp brittikw42@yahoo.com

ComplaintsBoard
P
11:24 am EST

Playtika purchase

I believe I was charged $50 for Slotomania coins which I did not want. I am on a fixed income and would never purchase such a large amount to play a game for entertainment purposes only. I would appreciate the crediting of my account for the $50 charge. I would appreciate your handling of this matter as soon as possible. I am not sure how this happened, but need it corrected.

Read full review of Playtika
Hide full review
ComplaintsBoard
H
3:04 am EST

Playtika slotomania

How is it that I hit a certain huge Ace Pkg it literally goes on collecting for 15 minutes or so I have 2.5 billion in coins from it I then went to spin the wheel and it's now states I have 567, 000 coins I want my fair earned winnings back I spend too much money on this for you to pull this stunt! It was bad enough in November when the new iPhone 8 came out (which I preordered) I backed up my 6s before transferring to the 8 following your instructions and poof my points and acct gone after playing for over 4 yrs not cool 485 million was taken

Read full review of Playtika
Hide full review
ComplaintsBoard
B
8:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika loss of coins

How is it that when you make a payment you can't win a damb thing it's not a free casino if you have to buy there coins.so maybe they should start paying real money. Cause when your odds are werst than a real casino for pay outs. Maybe they should be investigated and see if they programmed is set for the lowest payout possible and that they are steeling from the people who pay for the chance to win and can't. Then maybe they should be changed as real casino and give refund for the people who payed then got scammed cause when you pay and then save close to a billion coins only to play for twenty minutes and lose all your cions again and again you know that they are scamming people cause no one is that unlucky to lose months on end.

Read full review of Playtika
Hide full review
ComplaintsBoard
R
3:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika loss of money

When i started to play tonight at 11;30 pm dec 23rd i had aproxemently 3 to 4 billion.i got a ace card and filled the book WING MASTERS i git the 1.950.000.000.and then i never got to spin after the ace package.and at that point .my ballence is 1.950.000.000.you took all the money i had before.and then with out playing a game i lost money and only have 770.000.000 left.WHAT THE HELL DID I DO TO GET THAT FOR X-MAS please fix this and give me back at least my 4.000.000.000

Read full review of Playtika
Hide full review
ComplaintsBoard
D
3:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania loading and quest issues.

I have been trying to complete my Santa quest but the slotomania app won't load/open - just a black screen for over an hour.

Also, while playing the Lion Run game at (10 million points per spin), the game challenge/goal was checked as completed during 54 free spins I had won.

I still had 35 spins left that were not awarded. 35 spins at 10 million per spin could win at least 3 billion points. I'd like to receive at least this amount if the game cannot be reopened for me for free spin completion.

Read full review of Playtika
Hide full review
ComplaintsBoard
B
12:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania

Playing find me a prince and twice I got jackpot game and it didn't load either time. I was betting 20 million. Both times it said connection lost but it wasn't. I starting playing and I had over a billion dollars, betting 20 million and never once got the bonus or free spins. And to add insult to injury, it screwed me out out of the jackpot round twice.

Read full review of Playtika
Hide full review
ComplaintsBoard
F
2:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika slotomania

I play Slotomania on my iPhone and iPad but cannot get the new look on my iMac laptop computer. I have downloaded the most recent Flash Player and it the new look of Slotomania freezes up on my iMac. It has worked before but this time not. The version is 28 Flash Player. What can I do on my laptop to see the new look? This has been on going. My email is [protected]@msn.com. Thank you.

Read full review of Playtika
Hide full review
ComplaintsBoard
B
9:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika compline of facebook

I like for this company to remove all my winnings on my facebook it is very annoying to see all this... it has been on for a long time and I can not sit and trying to remove it all... I am plying different games daily and some of the games do not pay off as I said, please remove all the winnings off on my facebook right away, am tired of looking at it all and I tried to remove all this but it is not working out on my computer. please respond to this problem [protected]@yahoo.com

Read full review of Playtika
Hide full review
ComplaintsBoard
G
8:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika not getting my credits

I played the Toronto and completed all the shadow cards and got 200 B's for the bonus but then I completed Venice shadow cards and I did not get my bonus for completing the shadow cards. I do not feel that this is being fair to us the customer. There is suppose to be a bonus every time that you finish a collection of shadow cards. This is not happening with the Bingo Blitz games.

Thank You

Read full review of Playtika
Hide full review
ComplaintsBoard
P
11:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika caesars slots

I love playing Caesars slots, but now all it wants is for you to keep purchasing more coins. Even with the little bonus you get you can not win. The challenges are becoming impossible to meet. The Santa journey challenge I'm currently in want me to spin 2700 times at the minimum bet of 7.2 million, what the hack. That will take over 19 billion coins to accomplish. The game is becoming too costly for me to keep playing. My minimum bet is now at 1 million and you give me 150, 000 thousand coins. I hate to sound ungrateful, but I can't even spin one time with that and when I collect the 2 hour bonus I now get 12.4 million, so that's 12 spins, which most of the time is gone in 2 minutes unless I purchase more coins. It's the holidays and I'm broke, come on playtime give me some coins.

Read full review of Playtika
Hide full review

Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Playtika customer service

Phone number

+972 733 993 800

Website

playtika.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Playtika?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Playtika Customer Service. Initial Playtika complaints should be directed to their team directly. You can find contact details for Playtika above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Playtika. Discuss the issues you have had with Playtika and work with their customer service team to find a resolution.