Playtika
reviews and complaints

hello, my name is alex.
im very dissapointed of ure game at the moment. last 500+ hands didnt get any ACE or new card. not a single "mega win" ... im thinking very seriously to quit this game with other of my friends.

pls do something about that if u want to keep me as your palyer any more. i need coins to play. even when i bought from u...in a few mins i was broke.

at the wheel i spend every time 50 stars to get same amount every 9 of 10 times. exactly next to the gold edge. this is not possible.

im waiting your answer asap. with some coin for keep playng this game. (1mld will be enough for the moment)

When I go to increase my bet on the river and it is apparent I will win the bet bar starts clicking and make a 400$ bet when I intend to go all in costing me millions icon schills I just lost a hand with a fullhouse 2 other icon scills also had fullhouses I have never seen that happen in 40 yrs of playing holdem in tournaments in casinos online never the odds of that happening is.09%the one armed bandit just stole 2 million by kicking the bet up to 900, 000 from 5, 000 and not stopping when I pressed the x

I have got a complaint sent to customer support got 1.4 trillion missing coins and a missing payout for 4.2 trillion coins and all I get is a email saying that they have an overflow of emails. This is not good enough.
I want the missing coins to be refunded as soon as possible. I have seen other people complain about this company on Facebook and online.

I have been playing your games for years and never had a problem until 2 years ago. I spent a lot on your games especially since I am retired. Mostly on House of Fun On year of the Dog I was playing 25k per spin with my phone next to me when I looked over and it was switched to 900000 credits per spin without me touching it I changed it back to 25 and it automatically switched to 900000 again which had dropped me to 2 million then previously I got the max bonus on Colossal rewards but you never gave it to me. Then awhile ago I was playing Puss and scoundrels leaving it on my desk keep pushing the spin button nothing else and looked over and again saw it was switched to 900000 credits from 15k This only happens when I am close to or over 5 million credit. 2/11/18

I have spent over $1000.00 whthin the last few days playing games on Slotomania. I am completely convinced you are stealing money from all players. You know our algorithms of playing and know exactly how much money we are willing to spend. I never win, just buy constantly. I hope that someday when you are revealed as thieves, a large class action lawsuit will find you. I am going to be on the top of the list to share my experiences. You only want players that can become addicted. Once you have them addicted... You steal everything they have! Players are only trying to win coins to continue to play the games. No one should have to spend such a large amount of money to play simple games. I read recently your company grossed over $3.5 million dollars last year. Tell me you are not stealing? You recently trapped me. I closed my account with you and later you sent me an email offering 3.5 billion coins for free to come back. I fell into the trap big time. It cost me another $1000.00 to learn nothing changed.

I have been trying for a long time to get a particular ace card, so I was reading how to win ace cards and states you can win a ace card by winning a ranking tournament so I bought more coins and then went on using my coins and betting maximum bets to win a ranking tournament last night and I spent and lost over 1.3 billion coins in successfully winning a tournament. After I won I was rewarded with winning coins but it did NOT get any ace card for winning. So why did I not get it? I spent over 1 billion coins to win the tournament and feel aggrieved that I did not get the ace card. Please sort this out by either giving me the ace card to complete a set or return the 1.3 billion coins to my balance. I feel like no longer playing your casino games.

Thank you
Kieran Ginnelly.
[protected]@sky.com

While playing I was trying to get as many rolls on the snakes and ladders however it would stop adding up every time I would reach 95% I would often count how many spins and log on and off often each time you get to 100% you would get 4 rolls I would bet anywhere from 100 to 200 million a spin and figured I lost at least 100 rolls. I often by packages but this will probably affect this unless satisfied

I was playing my [censor] off for an hour or so to complete a mission on wsop. After getting x32 collection bonus speed the app just took away my reward. Are u kidding me. Give me back my reward and chips right now. This is unacceptable. I expect 1, 000, 000, 000 chips and the reward that was unfairly taken away from me. If I do not receive the fair payment that I clearly deserve it will be my duty to report what happened to me on the app store.

On checking my bank account I noticed £14.99 had been deducted after looking it come up with slotomania I was unaware that a cost was involved please can this be sorted out and a refund given of the full amount also please delete my account with immediate effect.
I send best wishes for the new year, and look forward to hearing from you, in due course.

Ian Dunt

dear sir,
Date : 01.01.2018 - 08.01.2018
ID No. : 925622
Description:
40B coin lose for looking Card Glass Shoe, i play until get sick but card doesn't get. only duplicated card i have. very disappointed now, i already play slotomania already 3 years but no event single album completed.
Desirable :
i just want 1 card Glass Shoe Only or 40b for searching 1 card becouse i dun have enough coin.

Thank You

I am frustrated and upset about this slotomania game. I've just started playing again after the 3rd album release and I feel like I'm continually being let down whilst losing in the game and with trying to get gold cards. I have 3 gold cards left to collect in my set to complete the whole album but for the last 3 days in the wheel spin with stars I have landed on the 11 million wedge and been given love bonus. 3 days in a row like seriously how are we supposed to complete sets and albums if you don't even give us a chance. It takes 24 hours of waiting just to be left upset, it's not like us non sloto club members got an extra chance at getting cards we needed. Another thing I've noticed is when I'm playing, my spins seem to glitch halfway through spins like what's up with that. It only happens with slotomania so I know it has nothing to do with my device or connection. And one last thing, why is my piggy so expensive to crack open it's 17.99 NZD and my partners is only 4.49NZD he is on a much higher level than I am and cracks his piggy regularly so I don't understand your methods to this. I have been dedicated to this game and spent money on it and I'm starting to lose hope and joy playing. So please give us a chance. Thank you

Game is not paying my winnings, it owes me billions at this point, Just today I completed a card package and was supposed to be paid over 3 billion coins and they were not added to my game. This is not the first time, I submitted a review in the App Store and no one replies. I play with my fb logon [protected]@comcast.net. Not pleased that the game is dishonest.

I believe I was charged $50 for Slotomania coins which I did not want. I am on a fixed income and would never purchase such a large amount to play a game for entertainment purposes only. I would appreciate the crediting of my account for the $50 charge. I would appreciate your handling of this matter as soon as possible. I am not sure how this happened, but need it corrected.

How is it that I hit a certain huge Ace Pkg it literally goes on collecting for 15 minutes or so I have 2.5 billion in coins from it I then went to spin the wheel and it's now states I have 567, 000 coins I want my fair earned winnings back I spend too much money on this for you to pull this stunt! It was bad enough in November when the new iPhone 8 came out (which I preordered) I backed up my 6s before transferring to the 8 following your instructions and poof my points and acct gone after playing for over 4 yrs not cool 485 million was taken

How is it that when you make a payment you can't win a damb thing it's not a free casino if you have to buy there coins.so maybe they should start paying real money. Cause when your odds are werst than a real casino for pay outs. Maybe they should be investigated and see if they programmed is set for the lowest payout possible and that they are steeling from the people who pay for the chance to win and can't. Then maybe they should be changed as real casino and give refund for the people who payed then got scammed cause when you pay and then save close to a billion coins only to play for twenty minutes and lose all your cions again and again you know that they are scamming people cause no one is that unlucky to lose months on end.

When i started to play tonight at 11;30 pm dec 23rd i had aproxemently 3 to 4 billion.i got a ace card and filled the book WING MASTERS i git the 1.950.000.000.and then i never got to spin after the ace package.and at that point .my ballence is 1.950.000.000.you took all the money i had before.and then with out playing a game i lost money and only have 770.000.000 left.WHAT THE HELL DID I DO TO GET THAT FOR X-MAS please fix this and give me back at least my 4.000.000.000

I have been trying to complete my Santa quest but the slotomania app won't load/open - just a black screen for over an hour.

Also, while playing the Lion Run game at (10 million points per spin), the game challenge/goal was checked as completed during 54 free spins I had won.

I still had 35 spins left that were not awarded. 35 spins at 10 million per spin could win at least 3 billion points. I'd like to receive at least this amount if the game cannot be reopened for me for free spin completion.

Playing find me a prince and twice I got jackpot game and it didn't load either time. I was betting 20 million. Both times it said connection lost but it wasn't. I starting playing and I had over a billion dollars, betting 20 million and never once got the bonus or free spins. And to add insult to injury, it screwed me out out of the jackpot round twice.

I play Slotomania on my iPhone and iPad but cannot get the new look on my iMac laptop computer. I have downloaded the most recent Flash Player and it the new look of Slotomania freezes up on my iMac. It has worked before but this time not. The version is 28 Flash Player. What can I do on my laptop to see the new look? This has been on going. My email is [protected]@msn.com. Thank you.

I like for this company to remove all my winnings on my facebook it is very annoying to see all this... it has been on for a long time and I can not sit and trying to remove it all... I am plying different games daily and some of the games do not pay off as I said, please remove all the winnings off on my facebook right away, am tired of looking at it all and I tried to remove all this but it is not working out on my computer. please respond to this problem [protected]@yahoo.com