Playtika
reviews and complaints

At the end of bonus spins game I didn't receive my bonus coins. Got kicked off in the middle of the bonus round. Please check it out and compensate me for my coins. Is there something I should do or anything i should have done differently?Thanking you in advance. Is there anything i can do to collect my coins without contacting you? Again please check it out. Thank you.

For some reason Facebook has altered my account details and I have no friends on the list. Now slotomania has logged in on that account and I have lost everything. I had over thirty two billion credits, 146 cards and about seventy friends and I now have twenty thousand credits, no cards and no friends. Hence I have lost all the real money I have spent on the game. I would like to have my slotomania account returned to what it was before it was logged in to Facebook. Thank you.

I completed Moscow room and Bingo Blitz credits and they did not send them to me I want my credit right now this happened on May 22nd 2018 I finally got my last shadow box to Moscow room and push turn in and it went blank and then didn't give me my 900 credits and nobody there has even have the courtesy to let me know what's going on or if I did my Complaint Form wrong or to help me or anything I may be doing it wrong right now I don't know but somebody please let me know what I need to do right.

I was playing the Civil Treasures game betting 1 million coins i played the snakes and ladders, i completed board 4 and won 30 million then I was playing the last board i got pink question mark which awarded me 40 million and it did not credit to my account, this has happened previously i did not worry about it as it was not a large amount, but my daily dash wants me to spin 50 million coins five times how can I do that when i do not win the prizes i am supposed to be. I was playing this game on 15/06/2018 at 4.10pm Australian time. I am getting frustrated with this game always having issues and not paying correctly i have been playing this game for 10 years and i always seem to not be getting the prizes and now they are so extremely hard to achieve anything in this game. I would like a response as to why my account did not win the coins, Dot Telford, [protected]@yahoo.com.au

I would like a full refund for coin purchases on 6/14/2018/. The game slite of Slotomania was not functioning properly andi continuously booted me from game play and ultimately I gave up. You can not charge a person for coins if your service is not operational and Slotomania was not working properly. As you can see I am a frequent buyer from Slotomania. I am expecting you to do the right thing and refund my total payments from today so I do not need to take further actions
I have also contact Facebook and Slotomania Customer service. I have submitted all of my receipts. Again, you can not charge a customer for chips when your website keeps crashing during play. My network was fully operational and I had a valid ip address.

My email is [protected]@gmail.com
User # [protected]

i have been playing and buying coins almost daily then suddenly all i get is Caesars Casino with a balance of 41k. I have 68 billion coins with Caesars and where to hell did they go. Also Slotomania, i have 434 billion coins and they do not work either. please help me since if you do not, I will not play anymore. My casino host for Caesars is shirley Green and for Slotomania, i can only remember the first name of Francesca. George H. Boand. [protected]@cox.net. Thank you.

It's been 3 weeks since I have received any of my level up bonus points. I have always purchased points in the past not only am I not receiving my points I am unable to remain in the club because of it. This is my second notification to you. I will not purchase any more points until the points I have coming to me are distributed and this is resolved. Please contact me as soon as possible I am tired of waiting.

I completed Moscow room in Bingo Blitz and turned it in and they were supposed to pay any 900 credits and they never did and I've been waiting waiting to finally I found this complaints board yesterday and I didn't know what I was doing and I'm the one that pushed the resolve thing on there so no the issue is not resolved they owe me 900 credits for the Moscow room and I want them I've been a loyal fan of theirs and everything they need to make good on what they say they're going to do so please sir if you don't mind could you help me with this problem thank you very much

I bought the boost package and was to collect my coins every 2 hours during the boost it went to every three hours and not collecting the coins I purchased with no response from support. I keep the every 2 hours for a week this will be a hyge rip off for me. Many players in the last few weeks and I am saying long term players have deleted the app I am ready too you have too many problems and support does not make it right by giving you coins you should hae because you paid for it. I have been with this game from the beginning now it is the last game I buy and the least played. Look at the posting the postings on facebook how players feel. They will tell you the lowest in pay outs and they too fdeel it has become no fun any more. I will give my money to other games but not ceasars any more.

I know of a person who is selling her album cards on eBay and has done so since the winter album she's getting anything from $30-100 per card depending in demand. This is totally unfair for the rest us players. But if you have to say who I am making the complaint then I'll withdraw it as I'll lose so many great sloto friends and be known as a snitch. Nut I do believe something should be done. She livrs in America... Thanks so much

Hi I am writing about my poker chips I lost 9 million chips due to the game freezing up and losing connection while I was in a all in bet I had a royal flush after the game loaded back up the timer went fast and my winning hand folded I've tried reaching out to them about it I have been patient I really want my 9 million chips I played so many games to get those chips and it's not fair

I would play Slotomania for a few seconds and then it would say "oops, we lost the connection"! I'm getting REALLY tired of that, I can't even play one game for a minute...what's going on here?

This has been happening more than once and I'm just about to not play Slotomania anymore! I'm really angry with this game...either have this game fixed as soon as possible...or I'm not playing Slotomania anymore!

Hi there,

I completed the daily dash with well over 1000 points this morning (23/5/18) and I didn't receive my 5 star Ace card. I know i am not the only one this has happened to and would like to have this rectified.

I spend money on this game and when i am out of playing credits i like to use these cards to play.

Could you please rectify.

Thanks

I have been writing for 2 months now about my issue with this game. I have not been able to load a game on there for over a month and a half and nothing and I mean absolutely nothing was done about. Automated emails, and once to respond to the email to see if it was still happening, I did and nothing back. I am very disappointed to be treated this way by a game I have been paying $19 a month to, he an Elite member, but have cancelled my membership.
I have 2 issues, one I was writing for months for themtofixthe problem as to why my sticker album was not loading, when it was a week before the first time I wrote, I have collected so many stickers through buying credits or winning the I games but never once could I get any that I needed through trading because I have been locked out of my sticker album since a week or two after it started. T would say beside it, you have 3 new, buticannot load my album. I am tired of writing now the contest is over and I never got to collect one credit from that game after spending money on it. It's very unfair.
My second issue is, and I have all the emails you have ignored saved and the few I got back from you which were automated ones. I wrote 2 weeks before my Elite was up and told them I wanted my membership cancelled and to not take another dime out of my account and they also ignored that and still did it, did not even send me an email on how todo it. You do not make it easy to cancel and I could not figure it out, but I did eventually, but they still had no right when I said to not take another dime out of me.
When my member ship is up so am I, with bingo Blitz or any other game you support and will be telling people to not waste their money on it because when you do have a problem they will never fix it, they will do nothing but ignore you and send automated emails back. I cannot believe how unprofessional this company is to treat paying customers this way, I can imagine how you treat none paying customers. I really liked this game but I will not sit back and let someone rip me off like bingo Blitz has. I am not done here and will take it farther BBB, online fraud line. I have done it before and I will again. Ms. Corey Brunskill. [protected]@gmail.com

I keep getting charged for services I never ordered. I never buy coins for any game I play but I am being charged multiple times on my credit card. Please refund all of the money you have charged me over the months that you have taken out of my checking account. This isn't the first time this has happened. I only play free games I don't understand why I am being charged. My name is Susan Austin.

About a month ago I was playing Slotomania on my iPad then later played it on my laptop. Somehow everything reset to starting level. I have been playing this game for about 5 years. I had 3.5-4 billion points, all the games were unlocked and I was at the gold level. Now I'm at the beginning level. I only have a couple of games open, a few hundred thousand points and am at the beginning level. How can I reset this to where I was?
Thank you for your time, Jeff. Nettleton

I was betting 60, 000 when three times it changed to 100 million per spin. I lost 1.6 B coins and I want them back. I play for fun, and no matter how low my balance is, I will not purchase coins I will just stop playing. So give me the coins back asap. I play fair and I expect you to play fair and not change someone's bet to you benefit. I could not believe when I looked down and saw that high of a bet. I can look back and not find more than 30-50 M bet at any one time

I have purchased many credits through my credit card and I'm on platinum status at the money. I love house of fun but there have been times I've been charged twice and havnt received credits? I've also reached the last key in the promo and didn't get my spin that I chased and spent money on trying to obtain.
I would really appreciate some kind of compensation as I never complain or ask for anything. I don't have any evidence as such because over time I've left it unable to reach you through the app itself? Which was really annoying. I've found this site and hope this isn't going to be a hassle for me considering we pay to win credit to enjoy and not playing for real money. Thank you.

My email is [protected]@gmail.com and my name is Lena Ann Weiss Chissus I am extremely heated I am in the middle of my bonus when all of a sudden the screen turns around closes out my game an I can't finish without it closing the game out completely b4 making my selection I am so mad this issue needs to be addressed an fix right now. Also it takes forever 4 the game to give free spins I still haven't gotten and I am running out of coins

On May 4th, 2018, I was making coin purchases. They took my money, but when I went to spin for the multiplier, it would not process. They stole an a total of $40.00 from me. I never received the coins or the chance to spin for the multiplier two different times. I checked my credit card statement and they took the monies. I am requesting a refund.
Order # [protected]
Reference # 2G1HSQIO7K7E5WZUXV (Paysafe)
Odrer # [protected]
Reference # 2G1HSQIOHCIS98VX6I (Paysafe)

My email is: [protected]@gmail.com