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3.7 27 Reviews

PlayPhone Complaints Summary

18 Resolved
9 Unresolved
Our verdict: With a good resolution rate, PlayPhone generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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PlayPhone reviews & complaints 27

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J
10:24 pm EDT

PlayPhone PlayEdge Games and PlayKids

I did not authorized these charges and the total charges added up to $219.78 since August of 2020!
The charges started at $9.99 for six months and since it was undetected, the following month it doubled! The charge of $19.98 continued for 8 months until today.
I did receive credit for the last three months from Sprint. However, the main complaint is that I did not authorized nor used their service.

Desired outcome: I desire $159.84, which is the difference.

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12:27 am EST
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PlayPhone Unauthorized charges even after unsubscribing

A charge of $9.99 showed up on my Sprint's December, 2020 bill claiming to be Third Party Charges of some game from playphone.com, which I have no idea when or where I played in my phone.
The customer support of Sprint said I must have somehow subscribed to playphone and asked me to unsubscribe it to prevent further charges. I do not have any games on my mobile phone and I have no idea why I am getting this charge. I called 877-312-7002, the number provided on their website and followed their instruction to cancel the subscription.
At the end of the process I got a confirmation that my phone number is now unsubscribed.
I got the bill for January, 2021 and I am still getting charged. I have no idea why :
1. This company is charging me for?
2. Sprint is allowing this charge, when their customer support clearly said that they have disabled 3rd party charge function disabled for my phone number.

Desired outcome: Remove the charges from Jan, 2021 bill. Refund for the charges that were made on Dec, 2020 for a service that I never even know, let alone use.

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2:01 pm EDT
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PlayPhone playphone loot subscription

I received a text message from Sprint this afternoon stating that I had purchased $9.99/30 days with ongoing charges with a link to click. The link shows that I am being charged for a playphone loot subscription with a link to unsubscribe but no way to get my money back. I didn't buy anything and have no idea what this charge is for. I want this stopped before any charges hit my Sprint account. This charge was not authorized!

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T
7:30 pm EDT
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PlayPhone loot subscription

I received a text message from Sprint this afternoon stating that I had purchased $9.99/30 days with ongoing charges with a link to click. The link shows e that I am paying for a playphone loot subscription with a link to unsubscribe but no way to get my money back. I didn't buy anything and have no idea what this charge is for. I want a refund now

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6:53 pm EDT

PlayPhone loot app from playphone

Subscribe to loot app on my other phone [protected] for like 2 or 3 months now I never subscribed to the app at all keep sending me notifications saying that thank you for subscribing to loot I never subscribed to it that's my second phone not my primary phone 4 999 each month I have no idea what they're even talking about has to do something with play phones

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D
7:59 pm EDT

PlayPhone 3000 Playphone

Sprint allowed this company to bang me out of 9.99 a month for 2 phone lines for $120 dollars. Sprint acted as the collection agent for this despicable company and allowed this disreputable company to unlawfully rob me out of my hard earned dollars. Shame on you Sprint for allowing this scammy company to fleece your own customers. When I called Sprint to resolve issue, I was told they do not get involved with third party charges, yet they collect the money for these mafia style hoodlums at Play phone. This company should be BANNED from any app store- they have no phone # to reach them out and never ever return email inquiries. They use companies like facebook, sprint & At&T to steal peoples money and then hide behind their websites.

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dre nei
, US
Sep 06, 2016 9:54 pm EDT
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So you signed up for this and let it run on your account for 6 months before you said anything?

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W
12:10 am EDT
Resolved
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PlayPhone Fraudulent charges on phone bill

Playphone charged me >$150 on my and my wife's phone bill for playphone credits. Neither of us ever bought and have no idea what they are. AT&T said that they couldn't refund all the money just the last 2 months but it has been going on for 8 months. I even used AT&T's method to cancel it but that only seemed to add my line to this mysterious reoccurring fee. It is unbelievable in this day and age that a company can randomly charge your phone bill. AT&T rep said that they can't stop it because it's the law but that seems questionable. They need to be taken to court.

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12:58 pm EST
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PlayPhone $14.99 charge on my cell phone

this company charged me for whatever they're stupid service is to me sprint phone bill without my permission or my knowledge. I went through this with sprint about 5 months ago and had third party billing and numbers blocked on my account and now it's starting all over again and i am pissed off enough to tell sprint to stuff their phones and my account up their ###.

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Ted seger
New Paris, US
Feb 23, 2012 5:15 pm EST

Just received my Sprint cell phone bill, sure enough there is a charge from PlayPhone Inc: Ring tone 20888 Playphone. I have no idea how or why I was charged. Guess time to start battle with Sprint

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C
9:14 pm EST
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PlayPhone Unauthorized charge

Playphone Inc made an unauthorized charge to one of our phones that is rarely used, and even then only for phone calls, not silly phone games or what ever scam they attempt to sell

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zizi green
Lake Charles, US
Jul 09, 2009 6:38 pm EDT

Unauthorized charge of ?14.99 to my Sprint phone twice!

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Tool1978
, US
Mar 18, 2012 7:52 pm EDT

Just got a $14.99 charge, code 20888, for ringtones on my phone from playphone inc. I NEVER authorized this transaction. Will b contacting sprint and all my friends on facebook about the scammers "PlayPhone inc.".

PlayPhone
PlayPhone
San Jose, US
Jan 13, 2012 5:42 pm EST

Hello. I am the Sr. Manager for Client Services at PlayPhone. Thank you for sharing your concerns with us regarding your subscription to a powered by PlayPhone portal. I realize that not understanding the charge on your phone bill must have been distressing and I am going to make sure that we get this taken care of for you today. Please contact us at [protected]. Thank you for taking the time to talk to us and for the opportunity to resolve your issue.

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UpYourArsenal
JC, US
Jul 21, 2009 3:10 am EDT

Contact customer service and have them review your bill with you, chances are the charges are from a third party.

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5:56 am EST
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PlayPhone unauthorized charges

Received my cell phone bill and had charge for 14.99 from playphone inc ringtone..never subscribed to this..

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Veryangryman
Blountville, US
Jul 04, 2012 2:46 pm EDT

i too have received this 14.99 charge for months now with Sprint refusing to block this charge! i am sure Sprint is collecting funds from this bogus charge! i want it removed immediately! i want all my money refunded in full because no authorization was ever given from me or anyone! THIS IS SCAM! How can i accomplish this task! My attorney will take on this matter in 30 days if something isn't done immediately! Larry Lawson

PlayPhone
PlayPhone
San Jose, US
Jan 10, 2012 7:27 pm EST

Hello. I am the Sr. Manager for Client Services at PlayPhone. Thank you for sharing your concerns with us regarding your subscription to a powered by PlayPhone portal. I realize that not understanding the charge on your phone bill must have been distressing and I am going to make sure that we get this taken care of for you today. Please contact us at [protected]. Thank you for taking the time to talk to us and for the opportunity to resolve your issue.

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B
12:06 am EST
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PlayPhone money charges

They just pop up on my phone and I have to pay $15 for THEM to text ME... WHAT IN THE WORLD IT COMES ON MY BILL I'M LIKE WTF IS THIS ### IT'S LABLED PLAYEPHONE 20888, I CHECK MY PHONE AND SEE TEXTS FROM 20888, AND IT'S ALL ### I DIDN'T PAY FOR WTH, WHY ME? IS THERE A WAY I CAN GET MY MONEY BACK

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Update by BRITELITE
Dec 25, 2011 12:06 am EST

Happened to me too some ###

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PlayPhone
San Jose, US
Jan 10, 2012 7:22 pm EST

Hello. I am the Sr. Manager for Client Services at PlayPhone. Thank you for sharing your concerns with us regarding your subscription to a powered by PlayPhone portal. I realize that not understanding the charge on your phone bill must have been distressing and I am going to make sure that we get this taken care of for you today. Please contact us at [protected]. Thank you for taking the time to talk to us and for the opportunity to resolve your issue.

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Corrinez0901
Racine, US
Dec 27, 2011 5:46 pm EST

The same thing appeared on mine and my boyfriends bill...what the hell is this anyways?

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O
9:40 pm EDT
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PlayPhone Unauthorized Subscription to Ringtones & Wallpaper

On 3/27/11 I received 4 consecutive calls in the a.m.. They were all unanswered texts and were ignored. All 4 came from 99555, which turns out to be this Playphone, Inc. company. This company, without my authorization, subscribed my phone to a service of theirs (ringtones & wallpaper) for $14.99 a month and would be charging my account again on 4/27/11.

03/27/2011 Wallpapers and Ringtones 99555 MT PlayPhone Inc. 17281 04/27/2011 14.99 0.00 14.99

On 4/14/11 they dropped me another text message that was also ignored, as I did not know at that time I had unlawfully been charged. This morning, I discovered the date, the company, and the charge this relates to and I then notified AT&T, my wireless phone provider; they credited my account and now have this 99555 blocked.

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7:51 pm EDT
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PlayPhone Cancellation difficulty

I cancelled this service months ago only to find chatges from this company still on my Sprint bill. I try to maintain an inexpensive cellphone since I am currently unemployed and am appaled to see that they charge me an amount equal to one half of my basic phone bill . They appear to be very difficult to contact for cancellation and I am greatful for your site to register this complaint.

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2:26 am EDT
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PlayPhone not authorized do not want

These people sent me a text message to mt cellphone. I don't normally texr and the number didn't look farmiliar' so I just deleted it. This was on my August 2010 bill along with four other similar ways of charging me through mt AT&T bill. This happened again in September, so I contacted AT&T and they told me they would remove the charges, which they did.
I also had them cancel my text messaging and web use. They were supposed to take care of unjoing me from this scam, and once again I have been cahrged $14.99 for the third time. Please unsubscribe me and stop adding charges to my bill including the $14.99 for this month. Peter C Small Jr. AT&T member

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6:26 am EDT
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PlayPhone Scam messages

This company is sending me scam sms on my mobile phone number.
I have never subscribed it, and this is causing me an inflated phone bill every month.
It wants me to download credits/ which I never did..so far.

How can I get rid of this scam...

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Grace Meza
Grace Meza
, US
May 03, 2013 3:22 pm EDT

To the Kent community,

We sincerely appreciate you taking the time to express your experience with PlayPhone, and want to take this opportunity to firstly apologize for the misunderstanding with our subscription pricing plan, and secondly, to acknowledge that PlayPhone has not offered ringtones, wallpaper, or other similar offers like those mentioned in this forum for several years now. Our customer service representatives have worked hard to credit applicable users and our services are not associated with the individual charges of personal mobile phone providers, including Rogers.

PlayPhone’s Social Gaming Network (PSGN) is a state-of-the-art cross-platform mobile social gaming network, used by millions worldwide, that operates on a subscription model that can be cancelled at any time.

Kind regards,
Grace M., on behalf of PlayPhone

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Motime: what a joke!
, CA
Sep 19, 2012 8:07 am EDT
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Yes, what a bunch of garbage!

I just noticed the same thing on my bill in Canada and called Rogers. I can't imagine anyone who uses Motime a) knowingly or b) with any satisfaction. Perhaps teenager use it for the ringtones? I questioned why Rogers even allows such a sneaky, underhanded company to have access to billing Rogers customers. Alas, I got Motime's number from Rogers. At first the CS rep at Motime didn't want to refund me, but upon complaining they agreed to send a cheque in the mail. This was not going to cover the taxes, however, so I complained about that too. Time will tell, as to what amount I receive.

I feel like contacting pone busters or some other governmental entity, as I think this whole thing is hogwash. I guess it is probably legal, but wow, what a scam. Just as with biletubes, I never used this service. Moral of the story; keep you eye on your phone bill, specifically third party charges.

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biletubes
Vancouver, CA
Sep 03, 2011 7:11 pm EDT

I got scammed here in Canada too. I vaguely remember receiving the PIN after completing the facebook quiz or whatever and five months later I look at my phone bill and I've been charged a $13/month subscription fee for Playphone - never having downloaded a ringtone or used any product or service. After a few calls and emails to Playphone I finally got them to refund some of the monthly fees, but they claim that my wireless provider (Rogers) charged a $3 "DL fee" on top of their monthly subscription of $10 and won't refund this. Rogers says they are not able to determine whether any of the third party fees go to Rogers and in any case, they told me their policy is to refuse to adjust any third party fees whatever the circumstances. The whole thing has cost me $70 for nothing in return!
Here's what was on my phone bill:
06-Mar PlayPhone.ca°PlayPhone.ca Subscription 13.00
06-Mar 2WayTraffic°88788 METQZ 5.00
07-Apr MyThum PlayPhoneSubscription + $3 DL Fee 13.00
06-May MyThum PlayPhoneSubscription + $3 DL Fee 13.00
06-Jun MyThumPlayPhoneSubscription + $3 DL Fee 13.00
06-Jul MyThumPlayPhoneSubscription + $3 DL Fee 13.00

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2:52 pm EDT
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PlayPhone Unauthorized charges

This is a company that leeches you for unauthorized charges, generally for something you didn't opt out of after using your phone to authorize a "free" Facebook offer, like... well probably something you forgot ever even looking at.

The problem is, there's no accountability. I made a stink, and spent almost an hour going up the supervisor chain with AT&T until I received a $100.00 refund in light of the $250+ charged by this slight-of-hand subscription scam.

It took legislation to stop the banks from ripping us off with overdraft fees. I wonder if we'll have to go to that extreme to stop these ridiculous subscription ripoffs.

Don't forget your Twitter hashtags!

#Playphone #subscription #ripoff #scam

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AmyVenable
Poplar Bluff, US
Oct 06, 2010 10:05 am EDT

I saw a $14.99 charge on my cell phone bill and text the word "STOP" as directed on my cell bill. I got a response from the number, 20888, that stated "You are not a subscriber of 20888"

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klrowe671
Athens, US
Oct 07, 2010 6:15 pm EDT

I totally agree. And playphone went even one further with me... I never even subscribed to start with... I didn't click on any links, or get a text message to respond to, and I dont' use facebook or twitter or any other social networking website or software... I just started to check the weather on my cell phone, and my browser opened up, and up popped the playphone website, just like any popup on the internet on your home phone. I have a weather app on my phone so I don't have to use a browser. When my browser opened, I immediately closed it, but by then, evidently, the damage had been done! This has GOT to be illegal. I don't know what kind of recourse we smartphone users have, but something has got to be done to reign this company in.

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6:06 am EDT
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PlayPhone fraud

i was looking for a job on the internet and i was asked for my details which i filled in the box and i suddenly asked to check my mobile i received a message for the job i applied and say yes to reply before i read a message. once i said yes to reply on the phone i start getting so many messages and i was wondering whats going on saying sex and other rubish messages. then i called them to stop sending me these messages but the company customer service said that i been charge for these messages £ 4.50p its a fraud and i am going to report to the police about this fraud, please be aware about this fraud company.

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2:32 pm EST
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PlayPhone - Unauthorized Subscription

I also reviewed my March 2009 AT&T cellular phone invoice and noticed an unauthorized subscription charge noted as Mobile Game Show, short code 20888, provider PlayPhone Inc., charged on 03/04/2010, for $14.99. After reviewing the other complaint on this site and discovering that the subscription was linked to unanswered text messages, I recalled receiving...

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9:25 am EST
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PlayPhone - Phone bill scam

Through facebook, this company has somehow achieved access to my cell phone. My cell phone carrier (At&t) charges $14. 99 a month for this company. They provide no service and i have followed the directions to stop this charge several times. They continue to steal my money and at&t continues to be their unauthorized collection agency. I have no power and am being robbed.

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4:30 pm EDT
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PlayPhone Unauthorized billing

They are at it again! Approximately 6 months ago, I was charged for downloads I did not download. I called AT&T and they were very helpful. This month, I was charged for games and subscription service I did not subscribe to! I did the "STOP" text to 77888 and received the message "You are not subscribed to this service." So why am I being charged? (To make matters worse, it's a WORK cell phone, so I have to pay the company!)

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binderlb
Sunrise, US
Jul 06, 2010 4:11 pm EDT

I am another victim of this Fraudulent, scamming, AT&T colluding, class-less, immoral, unethical piece of garbage known as PLAYPHONE...Is it not time to take these people to task via the US Department of Justice of Federal Trade Commission.

Please report your story to

www.ftc.org

or

www.doj.gov

We need to flood heir lines with complaints about these thieving criminals who are stealing money from millions of Americans every day!

LB

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D.Collins
Minneapolis, US
Aug 25, 2009 7:12 am EDT

exactly the same thing, I typed STOP and received the same message that I am not subscribed to anything. I then typed HELP and received the same message?

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