PlayPhone / Fraud
I was reviewing my cell phone bill and noticed that I had a surcharge for Ringtones from Playphone. Since I never use the ringer or download anything I knew that I didn't signup for the service. So I call my cell provider (Sprint) which couldn't do anything. So I tried to get a hold of the company directly. That is when the nightmare began. I called them and there phone prompt system is a beast to get thru. I spent at least 30 minutes trying to get a hold of someone. I finally get a hold of someone for them to tell me that I must have signed up for the service. I told them not possible. They now want me to send my bills over showing that they charged me. My concern why should I have to do that when it is fraud and fraud on the level of interstate fraud. Also with accounting systems they have checks in balances. If you bill something out referencing my account number you should be able to look it up otherwhise how do you know that I paid my bill. Also why do have to wait for them to decide if it is creditable and wait for them to send me a check. I look at it like you billed me thru my cellphone carrier you can credit me the same way.